Andaz Maui at Wailea - a Hyatt Hotel

Customer ratings & reviews

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  Andaz Wailea is a gem

  The Andaz Wailea Resort is a gem. It is such a beautiful property and very relaxing. We have stayed here multiple times and always enjoy returning. There are activities available at the resort itself and in the Wailea Resort area including many dining and shopping options, all within walking distance, or you can have the resort's complimentary shuttle take you. You will not be disappointed in a stay here.

  Nov 04, 2025
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  Wonderful stay - comfort in paradise!

  Summary Bright airy hotel in fab location with gorgeous sea views from the lobby, pool, and restaurant. Room view depends where you are located. Highly recommended and would definitely return in preference to other hotels if visiting Maui. Check-in It is from 4pm and we were early. The Andaz is well set-up for that, giving guests access to the Ohana room with showers and changing facilities so you can relax by the pool or on the beach while you wait for your room. Room We were told we were upgraded on arrival from a standard room on the ground floor to one with a view on a higher floor. This was a pleasant surprise, and meant we had a lanai, although the view was resort/overlooked the car park, there were enough trees that this wasn't hugely visible. Reception staff also asked if we were celebrating anything, we weren't, but they said there's always a reason to celebrate, and we found a complimentary bottle of sparkling wine in our room and a welcome chocolate. You can opt out of housekeeping and receive a $15 credit per day of opt out.  Room amenities  The shower was spacious, hot, and oddly you could slide back panels to view the room and the view beyond, from the shower and vice versa.  Bed mattresses were quite soft which was disappointing.  The mini fridge was so well hidden we didn’t find it on our first day! It was in a small cupboard under the television. It was restocked daily with complimentary long-life creamer and two cans of soda.  Complementary crisps and macadamia nut chocolate chip cookies also restocked daily. A refillable bottle of water for each guest was also provided to keep, and two Andaz shopping bags. Shower cap, toothbrush kit, and mouthwash provided and replenished. Room storage This was a big problem for us. As a family in one room for several days, there was inadequate storage for clothing. There were two medium drawers under the television, two small drawers between the two beds, one drawer in the bathroom, and one in the cupboard under the safe drawer. Whilst we hung everything we could and requested more hangers to do so, we were still short of space and had to stack clothes on surfaces/the desk, which really wasn't ideal and meant the room felt constantly cluttered. Did discuss with Reception who said additional storage wasn't available but offered yet more hangers.  Pools There are four pools open to all, and one adult-only pool. The main pools were all busy, and observation of the adult-only much less so. This may be because there is no visible bar service there, which is surprising. At the main pools you can order drinks and food and charge them to your room. Hot drinks have to be purchased in-person from the on-site market. There are plenty of towels avaliable and staff happy and willing to assist you. Although there are signs asking guests not to leave items on a lounger for more than an hour unattended we often saw this ignored. On our first day there were no loungers available at the top three pools and the member of staff we spoke to was unwilling to put out available stacked chairs, but on other days we saw those utilised. There is ice water, cups, and 30spf mineral sun cream available for guests at all the pools. However, we found the sun cream stained our swimming gear and did not shift even after machine washing which did not happen with our Banana Boat 50spf. There is a gorgeous hot tub on one of the pool decks which is very hot and nice to relax in. Food Breakfast was included in our room rate. The buffet was varied and plentiful: Porridge  Overnight oats Yoghurt Cheeses Smoked salmon  Fresh fruit Cereals/granola Breads and toasters Muffins/pastries - different daily Pancakes/waffles/french toast/bread and butter pudding Variety of juices Eggs made-to-order - this took longer the later you had breakfast as the restaurant was busier  "Speciality teas and coffees" - anything made by a barista - was extra so we had regular filter coffee. One day we had to leave early for diving before breakfast began, and staff agreed on that occasion we could purchase breakfast items in the market instead which was great and hugely helpful.  We ate at the hotel a few times and the food was always delicious and beautifully presented. Particular highlights were the ahi tuna, the houmous with olives, the burrata, and the honeyed goats cheese. Beach On the same level as the shallowest pool there is beach access. Staff are available to help set up loungers and towels, and to use water equipment. No food or beverage service there which didn't bother us as we were there for the beach and sea. Especially enjoyed using bodyboards in the gorgeous water. Went on an outrigger with Levi one morning who gave us amazing historical facts about Maui while we had our trip across the water. Car/valet The valets were efficient and worked hard. Thanks especially to Jeremy who was always so friendly and helpful. There is also a complimentary hotel car that can drop you within Wailea. We had to wait a little for pick-up when we went to another hotel for a drink, but it wasn't too bad. It also made us appreciate how beautiful the Andaz is! Classes During our stay we enjoyed Ukulele and coconut weaving with Uncle Ron, who was so friendly and welcoming. Those memories will stay with us! Location Great for the beach, restaurants in Wailea, and a base for visiting Haleakalā, Lahania, Kihei and snorkelling and diving. Had a wonderful stay!

  Nov 02, 2025
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  A Picture-Perfect Stay

  Where do I start? The Andaz Maui is something out of a dream. I spent 6 days and 5 nights at the Andaz Maui with my family in October 2025. When we arrived, we were greeted by Joey, who couldn’t have been more welcoming or accommodating. Joey showed us to our 3-bedroom Ilikai Villa, an overly generous upgrade from management. If you’re considering booking a villa, DO IT. Their villas are larger than most condos and feature everything you need for a comfortable stay (and then some). We especially enjoyed having a full-size washer and dryer in the room. When I wasn’t enjoying our villa, I was also impressed by the retail, dining, and amenities the Andaz has on site. There are multiple pools, restaurants, and shops all on property. My family and I enjoyed having breakfast and dinner at Ka’ana Kitchen, and the Nohea Pool was the perfect place to relax and read on the days we didn’t have much planned. Overall, the hotel does a great job at promoting wellbeing, a hot button for so many travelers. In addition to a relaxing setting, the hotel also offers a state-of-the-art gym, morning fitness classes, and a full-service spa. While there is no shortage of beautiful hotels in Wailea, I would not hesitate to recommend the Andaz to anyone planning their next Hawaiian vacation.

  Oct 30, 2025
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  Beautiful hotel - amazing staff

  The hotel was breathtaking. Such a beautiful location and the staff was amazing...always going the extra mile to meet our needs.

  Oct 27, 2025
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  Andaz Maui - Engagement Trip

  Our stay at Andaz Maui was simply exceptional. We were greeted with a free bottle of wine upon arrival for celebrating our engagement and genuinely felt taken care of throughout the trip. The staff was attentive, warm, inviting, knowledgeable. We will cherish all the staff for their wonderful and friendly service who made our engagement trip so memorable (Lehua, John at Ka’ana, Aric, Levi, and Dre to specifically name a few wonderful staff members). The food at all restaurants was superb, fresh, and reasonably priced for a 5-Star resort. The waiters/waitresses were all excellent as well & the buffet breakfast was the perfect start to each day. We enjoyed lounging by the pool or beach, but also being active with the resort activities as well. The Feast at Mokapu was also something you do not want to miss. All around a genuienly perfect vacation.

  Oct 26, 2025