Resort Details
Customer ratings & reviews
TripAdvisor Traveler Rating
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Seems to be very popular with families with young children … so it worked for us!
Venue is very nice, rooms were fine and beds comfortable. Only issue for some people traveling is that you climb 3 flights of stairs to get down to pool and beach area — no elevator. On the positive side, you get your exercise! The staff was very accommodating. The beach walk is really great to get around to some of the other resorts and have a nice view.
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Fine but not worth the price point.
Overall our stay here was fine but definitely not worth the price point. We were lucky to be able to use points to pay for the stay but if we had paid cash, I would have been extremely disappointed. For $1,400+ per night I'd recommend the Four Seasons down the road instead!
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ANDAZ MAUI - Stay anywhere else but here
As a Hyatt GLobalist I travel often and this resort was a complete disappointment. Lounge chairs needed to be reserved in person by 5 am and at 5 am there were only a few left. Kids ran wild, people were doing laps and kids on boogie boards in INFINITY pools which soaked the lounge chairs below for hours at a time. Headphones destroyed phones soaked etc. NO Hyatt leadership stepped in to stop anyone from doing anything - it was a total free for all. 19 people in a hottub including multiple small kids in swim diapers eating hawaiian ice - leaving the hottub bright yellow like a radioactive pee pit. Cabanas over priced and included almost nothing - and if you needed additional chairs - you had to get up and reserve them at 5 am! so we spent 1000 dollars a day on cabanas and still had to wake up by 430 am to get additional chairs. We watched an entitled despicable family use cabana water pitchers to have water fights in the infinity pool and then take the same pitcher from the pool, open the lid of the infused water station dispenser AND DUNK THE DIRTY PITCHER INTO THE WATER DISPENSER. No hyatt attendant noticed or stopped them. We had to step in and remove the dispenser with the contaminated water. It felt like a 3 star hotel in the Bahamas or Jamaica there was absolutely zero ALOHA feeling. This does not feel like an Andaz experience and fell short of the Hyatt brand. I would stay stay away from this property - its not worth the money.
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Warn Hotel in Need of Makeover
Cleanliness is important to me and this hotel fell short. Most of the furniture in the lobby is delaminating and outdated. The cheap string-lights towards the ocean make the property look like a Motel 6. On a positive note, the buffet breakfast at $50/person is the best I’ve experienced with a variety of 8 or 9 fresh-squeezed juices and an abundance of breakfast dishes that were cooked properly. I would come each morning just for this breakfast if this resort was next to my main accommodations on the island.
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Fantastic, unique stay in Maui
Fantastic stay! Was upgraded to ocean view room with Guest of Honor. Breakfast buffet was a delight everyday and the resort activities and nearby snorkeling was a highlight. We went during busy season (Xmas to new year’s) so having to fight for pool chairs and beach chairs was a bit less than desirable but somewhat expected given timing and not really the hotel’s fault. They do their best to make sure guests have a good experience. Big special shoutout to Nani at the front desk for going above and beyond. She really made our stay wonderful!!