Andaz Maui at Wailea - a Hyatt Hotel

Customer ratings & reviews

• 

  Great location, food, views, and mostly great staff

  My husband and I experienced a good time at the Andaz Maui because of the location and great food at the resort, especially at the Ka'Ana! Some pros and cons: PROS: Front Desk: Special shout outs to the amazing Kai and Jeremy for going over and beyond always, for their friendliness and hospitality. They definitely exuded the Hawaiian spirit of Ohana! Ka'ana Kitchen: breakfast and dinner were amazing with bountiful local fresh farm to table food! We particularly enjoyed the local fruits such as papaya, pineapple, vegetables and fresh catch entrees at dinner. Special shoutouts to Kailana ("Wawa") who always happily greeted us regardless of time of the day, and gave us many tips for the island. Thank you also to Jenny, Elijah and Nic who always went over and beyond. Activities and Valet: everyone was extraordinary! They were friendly, welcoming and helpful! CONS: My overall experience at the Andaz Maui would have been excellent, EXCEPT for the unwelcoming reception we experienced from a front office staff member named Gabby at checkin. On another occasion, I informed Gabby that the Sustainability Credit of $15 (for declining housekeeping) was not applied to our room for 2 separate days, and explained that we had placed the green placard AND "Do Not Disturb" sign for the duration of our stay. Instead of being helpful, Gabby informed that we would have to wait until the day we check-out so the front desk can call Housekeeping to verify that our rooms were not serviced on those days. We were appalled at her antagonistic behavior and assumption of distrust, which was an incredible disappointment to us, particularly at a highly reputable resort such as the Andaz Maui. The Sustainability Credit should not be offered to guests, if employees like Gabby take it upon themselves to police the customers. Clients to this resort pay an exuberant amount to experience rest, relaxation and PEACE on vacation, not to banter over $30 sustainability credit with an inhospitable employee. Gabby is the only reason I did not rate "5" stars for this resort.

  Nov 14, 2025
• 

  Falls short on value, but still a quality resort.

  I’ve been to this Andaz several times since the day they opened. It was once $300/night and a great resort for the money. Today, it’s $1,000+ for the least expensive room and SIGNIFICANTLY over priced. It’s a nice resort, there is nothing to complain about other than the Valet parking situation, which is a mess. The rooms are clean, views are great, but you’ll want to get something on the 5-7 floors with an ocean view. Rooms are small for this price point. At 1k/night rooms tend to be much larger. Location is great, I’d highly recommend Wailea area. You can walk to The Shops at Wailea in 10 mins. Pros: Great location and views Great lobby Nice shower A lot of pools Cons: Valet Parking. Expensive and you’ll wait 20 mins to get your car and 10 mins to drop it off. Resort is tired and dated. The TV’s in the room are old and low quality. Mattresses are ready for an updated, Rooms are on the smaller side for this price point. Some of the rooms that start at $1,000+ have no view, and are dark. Thats a lot to pay for a smaller, tired room, thats dark with no views. The Breakfast buffet is decent, but at $49 should be better. The pools are nice, but the plaster has chipped off all over them and they need to be replastered. If this hotel was $500/night I would give it 4 stars. $300/night I’d give it 5 stars. But at $1,000 / night plus it’s generous to give it 3 stars. Service, food, and quality are nowhere near a 1k+ hotel. Just for reference, I’m a Hyatt Globalist and have stayed at a majority of the top hotels in the world. I would value this hotel, it’s food, service and amenities at about $600/night maximum, and that is largely because of it’s wonderful location in a premium resort town, Wailea.

  Nov 14, 2025
• 

  A slice of heaven

  We came to Andaz to celebrate my husband's birthday. The hotel was beautiful. The food was fantastic and the staff was very helpful and attentive. The beach is gorgeous! I would definitely go back to this resort.

  Nov 13, 2025
• 

  Great Stay in Early November

  Great stay—staff in particular are very attentive, helpful and kind. Small touches like the room layout (lots of storage options with drawers and large closet), complementary in-room snacks (chips, cookies, POG juice and Maui Brewing Co root beer), complimentary water bottles and beach bags, free checkout of boogie boards, free mochi ice cream at the pool on the afternoons, complimentary car for drop off/pickup within 1 mile—make the experience feel more luxe. Beach is beautiful, small waves at most of the winds come up. Kids loved the pools even without water slides, and we had no trouble getting pool chairs each day (note the beach has fewer chairs so those would fill up by late morning, but folks would leave throughout the day so we could find one if we waited). Only major complaints would be: price of kid’s meals for the value (kid’s menu is burger, chicken tenders, typical choices just high price for these items), and cost to park ($59/day, and we still tipped every time we used the rental car, so quite pricey). Would absolutely stay here again, and definitely recommend to those interested in an elevated hotel in Maui.

  Nov 09, 2025
• 

  Great Couples Escape

  Great couples stay. Ocean view room deliver classic Maui sunsets and the rooms offer a unique luxurious experience. The spa is on point and offers the experience you'd expect for a lux resort. Staff were helpful and the beach loungers with umbrella make for relaxed beach days. The big surprise...some of the best snorkeling is right on the beach in front of the Andaz!

  Nov 08, 2025