Located in the luxury eco resort of Mayakoba, on the Riviera Maya. The resorts 214 rooms and suites are designed to poetically integrate our guests with nature. Built in the jungle and along the coastline guests have options of the lush lagoon rooms or beachside. Each room is adorned with affluent amenities to energize our guests with cheerful Mexican hospitality. Four restaurants will have signature offerings and set the stage for you to enjoy the local flavors of the Yucatan and beyond. Two restaurants will reside along the Caribbean shore and two will be nestled in amongst the flora and fauna of the resort lagoon. The SPA is designed to provide guests with an opportunity to be their own mixologist by selecting inspiring ingredients. Relax in your private Spa Suite overlooking the dramatic waterways. The spectacular architecture of this two-level spa and spa suites are devoted to the well-being of the body and soul. A variety of body and facial treatments, as well as special packages can be chosen for relaxation, invigoration and cleansing your spirit. The hotels state-of-the-art fitness center is the perfect spot to keep up with your routine while visiting us. Guest will be able to enjoy 18 holes of golf on the Greg Norman designed El Camaleon golf course, home of the OHL Classic at Mayakoba - PGA Tour. Over 900 square meters of flexible event space including a 618 square meter ballroom and 5 studios.

Property information

Year built: 2016
Last renovation: 2016
Accessible rooms: 11
All rooms non-smoking: 214
Connecting rooms or suites: 4
Double bedrooms: 61
Floors: 3
Nonsmoking rooms: 214
Rooms with internet access: 1
Single-bedded accommodations: 112
Suites: 41
Total rooms: 214
Total rooms and suites: 214

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Resort details

Dining

Experience luxurious dining concepts featuring local flavors and globally-inspired cuisine.
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Amenities

Revel in state-of-the-art comfort in beautifully designed guest rooms and suites.
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Activities

Immerse yourself in the local culture and experience exciting and exotic on-site activities.
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Hotel advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory The state of Quintana Roo will be charging a sanitation tax of $1.56 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $45 (Plus Tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.

General policies & fine print

Check in: 3:00 PM
Check out: 12:00 PM
General policies: No charge for children 11 and under when sharing room with parents
Kids stay free policy Maximum number of children per paid adult: 0Maximum child age: 11
Pet policy Pets Allowed: 1 dog allowed per room up to 50 pounds maximum weight. Must follow

Customer ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 2423 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Terrible food, great staff.

    The staff here is incredible, and the rooms and beach lovely. I seriously cannot stress enough how great the staff is, which makes me feel really horrible to have to give this review. The food is absolutely disgusting. So bad. We have never skipped meals on vacation... it was so bad. Not andaz/hyatt quality at all. Horrific. Sad. Think awful airport food. the lounge food at the airport was actually much better, so much so that I cried multiple times embarrassed for having booked this holiday.

    Nov 18, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Our happy place.

    Easily one of the best destinations in all of Mexico. We will be regulars there for as long as we can be. The perfect blend of relaxation, nature, ambiance, weather, beauty, and activities. Once you are in Mayakoba you do not need to leave and especially once you visit Andaz you definitely do not need to or want to leave. Isa our butler/concierge was wonderful. Antonio and Jose from the beach service team are amazing. Raphael our driver was also wonderful. Everyone we encountered or dealt with throughout our stay was exceptional. Not a bad thing that we can think of about the resort, the staff, the food, the property. 10/10

    Nov 17, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Anniversary trip

    The resort was great we loved all the different restaurants and riding the bikes around the property. Nature trail is really nice, make sure you sign up for the boat tour a great way to see the property. We also played golf on the course affiliated with the resort, very easy to coordinate and transportation was provided.

    Nov 15, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing place, very beautiful

    It was one of the best properties I've stayed. Excellent service and a very beautiful place. Very good option for families. It's a 20 min drive from 5ta avenida and 25 min drive from xcaret Park. We went on dia de los muertos and the decorations in the lobby where a really nice touch. It also has a big water hole with an opening on the roof that resembles a cenote. Dining options are excellent, and in room dining is really fast. We had a lagoon view room and it's was really relaxing. Since the property is so big, there's gold carts that can take you from one place to the other and also free bicycles that can be used to move about. Totally recommended!!!

    Nov 10, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The complete resort experience.

    The resort is well managed and professional. The staff is friendly and dedicated to providing every service and assistance you could expect and hope for. It would be difficult to find anything to criticize or complain about. Their survey asked what they could do to improve- I had nothing I could suggest as everything was as I hoped or wanted.

    Nov 06, 2024