Property information
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Resort details
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer ratings & reviews
TripAdvisor traveler rating
1848 reviews
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Sep 21, 2024Not coming back
Food was meh. They don’t allow you to bring food to the room so they can charge you $135 for room service, room was very average for the price you pay for, they told me in the reception I had a “complimentary” balcony 😆 which I paid more to have. That was a ridiculous statement from the reception ppl. I came with my elderly mother, the restaurants are far and you need to walk a lot, so if you come with someone who has limited mobility this is not the hotel you want to stay at. I also was annoyed by the service because I went to the reception to get extra towels and they said to call “0” from my room, they could have given them to me right there, hard to believe they make their guests walk back to their rooms empty handed w/o nothing and call someone else. Also the room cleaning lady seemed reluctant to give me more than 1 towel per person because she was gonna have to go back and get more for her rooms she had to clean that day. Not cool
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Jun 07, 2024Customer service non-existent!,
Booked a two night stay. Room was large and clean. Balcony was large but NO chair, table, stool or anything. Basically a large place you could stand. Around noon of second day we started talking to another couple in the pool. They claimed the access road to the hotel was going to be closed the next day. Since that was our departure day, we immediately went to reception. They confirmed that because of an event, the road to the hotel would be closed from 5:00 am to 2:00 pm. We explained that we had a flight out at 3:30 pm. They said our options were: 1) leave the hotel before 5:00 am or 2) find other accommodations in adjacent town for the night They were emphatic that there would be NO refund given. They knew of this well in advance and failed to inform guests either at time of booking or at check-in. Have already initiated dispute with credit card company. Beware and avoid!
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Mar 18, 2024Wonderful Stay, very enjoyable.
My wife and I spent nine nights at the resort. She booked everything and having visited many Mexican sunspots, the Ixtapa/Zihuantanejo area simply could not be beat. The resort was somewhat quiet at under 50 percent occupancy. The buffets were as expected, the specialty restaurants were good but avoid the steak served at the steakhouse as thin and overcooked. The staff were very kind, a little bit of a language barrier but perhaps we could have learned more spanish. We tipped every meal as suggested, not much, 20-50 pesos but we were well taken care of at every sitting. Met some great fellow Canadians and it was lovely to meet some vacationing nationals with their families. Very safe environment, no issues with leaving things around the pool area and the nightly room cleaning was impressive. Borderline excellent but every accommodation must strive to be better. This resort is located ten kilometers from Ixtapa, not overly handly if you're looking to dine out, away from the resort as it's a 200 Peso taxi ride in either direction. I wouldn't recommend for nightlife or young adults looking to party/socialize, that's not the market they're targeting.
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Jan 30, 2024Frightening experience at Resort
The stay was good but when we tried to leave to go to our next resort the person that was trying to pick us up who is a friend that runs a tour company was not allowed in . After trying to get some help with the Manager who is in charge we were told we would have to take ourselves and luggage down the long entrance road to outside the resort, our travel friend who own at this resort are elderly and one is handicapped. I had to help him get to the gate When we got to the gate and left the entrance, we were trying to leave in the van, but could not as the local taxis had surrounded it and blocked us. One of the taxi drivers was confronting me telling us that this was not allowed our friend who is the driver was trying to talk to them then the tourist police arrived the municipal police arrived And the taxis were trying to intimidate us and make us pay money. Clearly somebody in Mexico is controlling them we could not get anywhere and where in the van for over an hour hotel staff just looked on from the other side of the gate and ignored us when there was clearly a problem going on with their guests , I am quite sure that they were the reason the taxis had showed up. It was not until many heavily, armed federal police arrived with lots of discussion that we were released by the taxi s. Clearly, we were put in danger and intimidated by this. During this time, one of the members was having a medical distress, and the driver told this to them, but there was no response. During this time, we were trying to reach the Canadian consulate and the American consulate in Acapulco with no response and no help. We finally contacted some of our family members to let them know the situation we were in and if we did not call them within an hour to contact the authorities This reflects very poorly on this hotel as I believe they neither helped and possibly precipitated this event If this review is removed, I believe it will clearly show their complicity I do not believe this hotel provides a safe place for their guests Visitors from Canada and USA
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Dec 24, 2023
Great
Love this hotel but however they let you in until 1:30 and if you go there early they make you wait outside. Workers are very friendly, some of the pools are more warmer than others but mostly are good temperature. If you want to get the seats where the pools and beach are you should go very early because some people even go there and start picking the seats they want at night. They open the pools are 7am but when one of my family members went at 6:30 there were nearly any near the pool and beach. The beach water is warm and there is a lifeguard near the lifeguard there are different strings that separate the ocean the far 2 where the rocks are you cant go to deep. But the other ones you can go as deep as you want. They have 5 restaurants we for breakfast went to Colores where they have pancakes, Fruit, Chilaquiles, eggs, Yogurt, Bread and much more. Then for lunch we went to the bar de los snacks where they served hamburgers, French fries, Hotdogs, Nachos and much more. If you are those people like us that wear swimsuits in the morning because after breakfast you want to go to the beach or pool you NEED to wear clothes over your swimsuits because they don’t let you in the restaurant wet or with swimsuits they let you wear sandals thought.We got room 1924 which is one of the very top ones although we didn’t get balcony we got a nice view of the beach. Since we went in December we got to be in posadas which they do with another hotel called Hotel Azul Grand. They gave you candy,ponches,Atole and they even had 2 piñatas for kids to break. They have karaoke at 8:30pm to 10:00pm.