Resort Details
- Various Lounges/BarsCosta Azul - Restaurant featuring seafood specialties and gourmet Mediterranean cuisine. Open for dinner only. Reservations and appropriate dress are required.
Colores - Restaurant and coffee shop featuring international cuisine in a casual, comfortable atmosphere. Features a large terrace overlooking the beautiful Pacific Ocean and Isla Ixtapa. Open for breakfast, lunch and dinner offering buffet.
Terraza - Restaurant with air conditioning and a view to the pool area. Open for breakfast, lunch and dinner.
Pizzeria - Snack bar located beachside and serves hamburgers, hot dogs, french fries, pizzas, etc.
Oyster Bar - Restaurant featuring seafood specialties and gourmet Mediterranean cuisine. Open for dinner only. Reservations and appropriate dress are required.
Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress code. - Various Lounges/BarsEl Palmar - Lobby bar with a spectacular view overlooking the pool and sea. Domestic, premium bar and cocktails are served.
Swim-Up Bar - Located in the main pool, tropical cocktails and premium liquors are served.
- 24-hour front desk†
- Accessible facilities†
- Accessible rooms†
- ATM/Cash machine†
- Babysitting†
- Baggage hold†
- Bell staff/porter†
- Bicycle rentals†
- Business services†
- Children welcome†
- 24-hour front desk†
- Complies with Local/State/Federal laws for disabled†
- Accessible rooms†
- ATM/Cash machine†
- Babysitting†
- Baggage hold†
- Bell staff/porter†
- Bicycle rentals†
- Business services†
- Children welcome†
- Children's play area†
- Concierge desk†
- Elevators†
- Free parking†
- Game room†
- Gift/News stand†
- Housekeeping - daily†
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive†
- Non-smoking rooms available†
- Pool†
- Restaurant†
- Room service - limited hours†
- Safe deposit box†
- Spa†
- Tennis court†
- Tour/sightseeing desk†
- Valet parking†
- Wakeup service†
- Water sports†
- Business Services†
- Internet Access†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program †
Baby Club (for ages 8 months - 4 years)
Kid's Club (for ages 5 to 12 years)
Teen's Club (for ages 13 to 17 years)
- Leisure Facilities †Water aerobics, volleyball, water polo, beach volleyball and beach balls, floaters for kids and the special Aqua Jump Water Trampoline by the sea.
- Non-Motorized Water Sports †Kayak, Sailing, Buggies boards, and Snorkeling
- PoolThere are 3 swimming pools, one of them specially designed for children with an aquatic playground.
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
1853 reviews
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Feb 02, 2025disappointed and disgusting
Don't advertise as an all-inclusive resort, then when you check into your room, there is no refrigerator. When you bring that complaint to the front desk, they basically tell you to bad. When you say you have medications that need to be refrigerated, they tell you to get a bucket of ice to store them in. They advertised room service. When you call the number to order anything, you get the disconnected tone. We asked the front desk and they said we needed to call between the hours advertised. We did and nothing changed. Room service was not offered when we were there apparently. If you go walking later in the evening, watch out for the local raccoons that take over the resort and defecate on counters all over the resort that serve food. When you speak up and tell people cleaning the resort 10 feet away, they blow it off like nothing can be done. ISH! I literally watched raccoons defecate on serving tables. We will never visit this resort again. We don't recommend that you visit this resort
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Jan 13, 2025
Pay for another all inclusive
They want to charge extra for almost everything, having a view, having internet in the room, having room service. The stay only included one specialty dinner. The beach was dirty. I would not recommend staying there you can pay almost the same for nicer hotels
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Jan 05, 2025Good for the price.
Very good installations, room very well cleaned every day! There are few options of food, we stayed for 7 nights and by the 3rd day we were already tired of repeating same options. Personal attention is excelent, always trying to help and very polite.
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Sep 21, 2024Not coming back
Food was meh. They don’t allow you to bring food to the room so they can charge you $135 for room service, room was very average for the price you pay for, they told me in the reception I had a “complimentary” balcony 😆 which I paid more to have. That was a ridiculous statement from the reception ppl. I came with my elderly mother, the restaurants are far and you need to walk a lot, so if you come with someone who has limited mobility this is not the hotel you want to stay at. I also was annoyed by the service because I went to the reception to get extra towels and they said to call “0” from my room, they could have given them to me right there, hard to believe they make their guests walk back to their rooms empty handed w/o nothing and call someone else. Also the room cleaning lady seemed reluctant to give me more than 1 towel per person because she was gonna have to go back and get more for her rooms she had to clean that day. Not cool
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Jun 07, 2024Customer service non-existent!,
Booked a two night stay. Room was large and clean. Balcony was large but NO chair, table, stool or anything. Basically a large place you could stand. Around noon of second day we started talking to another couple in the pool. They claimed the access road to the hotel was going to be closed the next day. Since that was our departure day, we immediately went to reception. They confirmed that because of an event, the road to the hotel would be closed from 5:00 am to 2:00 pm. We explained that we had a flight out at 3:30 pm. They said our options were: 1) leave the hotel before 5:00 am or 2) find other accommodations in adjacent town for the night They were emphatic that there would be NO refund given. They knew of this well in advance and failed to inform guests either at time of booking or at check-in. Have already initiated dispute with credit card company. Beware and avoid!
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.General Information:
Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. - Pet policy : Pets Not Allowed