Bahia Principe Grand Aquamarine - Adults Only - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

2784 reviews

• 

  Had a wonderful time and will go back

  The only reason I didn't give the resort 5 stars is that the TV was substandard. The picture was grainy and there were only American news channels to watch in English. That's really the only negative thing I can say. I don't know if it was just our room or if that's what it was like everywhere. You never know what you're going to get at an all-inclusive so I'm glad to say that this place was lovely. Our room was large, clean, comfortable and quiet. The staff was unfailingly professional. Our building was less than 10 minutes from the beach if you walked, but there are open air buses that run regularly if you want to get there faster. The grounds were beautiful and while we were there the weather was hot and sunny the entire week. The buffet was great and the waiters and waitresses extremely pleasant. We opted to eat at one of the restaurants, the Italian, and it was very good. Before I go I'd like to add that tipping goes a long way to making your stay even nicer. The workers depend on tips to supplement their income and believe me, they are very appreciative. We're planning to go back in the fall and can't wait.

  Mar 30, 2025
• 

  For a 5 star, we will return!!!

  NEGATIVE: For cleaning rooms have iron will. When we arrived, the whirlpool was dirty. We're on our third day and still dirty. To get shower gel for washing, here's what I did: 1- call at least 3 times in 2 days. Write a note to the maid with her tip but not have soap. I managed to get some but by removing the bottle from the base and putting it on the counter and not leaving a tip. Why don't you try to figure that out? The beds are very very firm. It makes your back hurt. Courtesy at the buffet reception we will also come back. Yet we always leave our tip. To get service, you'd have to be a bigshot band. When you're two, you pay. Just yesterday at supper, they offered us wine and we never had it. Yesterday, at the beach, a rather selfish Quebecer did not want me to take the 2 chairs next to him in the palapas. According to him, despite the fact that there were no towels and the people left, he had a vested right because it was his brother-in-law who had just left. People are more selfish here. DON'T GET CAUGHT BY A SUPPOSED WELCOME GIFT! We realize that the gift is a given after 60 minutes of meeting to join a club. A real waste of time. The only way I can get out of this is to pretend I'm uncomfortable to leave. We feel hostage. Positive found: nice lobby to have a good coffee in the morning. Then there's a lot of baby puppies and young cats. Fun enough. They stand outside the buffet building.

  Mar 29, 2025
• 

  Excellent level, super recommended

  This All inclusive is a luxury, the service is excellent. But I will highlight a situation that we lived in health, my partner. He broke down and had 39.5° fever from an infection, I never saw as good and professional care as the doctors of the hotel, and then those of the clinic where we were referred from the hotel (everything was covered by the assistance he had hired, universal assistance also super recommended, took care of everything). The truth is super professional. I recommend this chain and we will return without hesitation!!!

  Mar 27, 2025
• 

  El peor hotel

  Estimados: Durante mi reciente visita a República Dominicana desde el día 01 al día 16 de Marzo de 2025 en el Hotel Bahia Principe Aquamarine y Bahia Principe Luxury Ambar, lamentablemente, mi experiencia fue negativa debido al maltrato por parte de la mayoría de lugareños. En específico, experimenté actitudes desagradables y falta de respeto en las instalaciones del hotel por parte de la mayoría de los miembros del personal, de las cuales me quejé formalmente en su debido momento. Esto afectó significativamente mi percepción del país y mi disposición a recomendarlo a otros. A tal punto fue el malestar que me generó la estadía de la primera semana en hotel Aquamarine, que procedí a hacer un up grade pago, que fue un gasto que no tenía contemplado, al hotel Luxury Ambar de la misma Cadena Bahia Principe con la intención de modificar la situación, pero si bien mejoro considerablemente pero igual con algunas fallas desagradables, en las instalaciones comunes continuamos sintiéndonos agraviados. Malas caras, faltas de respeto, burlas por parte de una miembro de la oficina Privilege que esta ubicada al frente del gym en hotel Aquamarine, cuando pedíamos algo los empleados miraban con malas caras , no contestaban. Pedíamos un carrito para trasladarnos en el hotel Aquamarine y no los pedían pasábamos más de 20 minutos esperando eso que éramos miembros VIP. Las empleadas no dejaban descansar con los gritos del pasillo todo el día, malas contestaciones, mentiras por parte de los empleados por ejemplo pedíamos un carrito en el restaurante Tequila de día y de noche nos respondían que no tenían teléfono que debíamos esperar alguno que pase, nos llegó a pasar que pedimos un trago en la barra del primer piso del bar las Olas y un empleado me contesto que yo debía esperar media hora por ese trago el mismo se fue volvió no preparo el trago no tenía nombre, no contestaba mis preguntas. Tuve una descompensación física por renegar tanto tuve que ser asistido con servicio médico. Era común escuchar gritos de las personas que ya estaban hartas y cansadas de los malos tratos, también era común los comentarios de estas situaciones entre los hospedados. nos comentaron que en otros hoteles pasaba lo mismo, así mentiras y malos tratos faltas de respeto continuamente, por mi parte no deseo volver al único País donde fuimos maltratados todo el tiempo lamentablemente. Aunque esto fue elevado a las autoridades del hotel en repetidas ocasiones, esto no se solucionó en toda la estadía. Estamos hablamos de un hotel 5 estrellas. Para mejorar, sugiero capacitar al personal en servicio al cliente y promover una cultura de respeto hacia los visitantes. Ya que son mil situaciones más que podría comentar de la misma manera de Maltratos. Sin embargo, también tuve el placer de conocer a algunas personas increíblemente amables y serviciales. Por ejemplo, el personal del hotel donde me hospedé en la segunda semana (Luxury Ambar) fue muy atento, excepto el técnico del aire acondicionado que no funcionaba fue a la habitación prendió el ventilador y dijo que esperemos que ya nos refrescaríamos, a los cual reclamamos el Conserge y el mando a solucionar el mismo. Además, conocí gente muy encantadora como Phillip, Simon, Daniela, Jose y Cirla estaban presentes siempre del bar privilege de la playa las olas fueron excelentes anfitriones, quisiera destacar su servicio excepcional de Cruz en el Bar Tequila y de Santa en la villa 67 de hotel Ambar. Espero una respuesta en los próximos días y algún tipo de compensación por todo lo sucedido aclarando que no voy al volver a este País por varios años lamentablemente para no vivir estas situaciones tan desagradables para unas vacaciones con lo costoso que es llegar allí y volver con la amargura que fueron las vacaciones mas tristes de todas. Elevare este reclamo a todas las paginas de hoteles y autoridades competentes de ambos Países Argentina y Republica Dominicana, también a la empresa RCI por enviarme a este lugar. Considero que es importante abordar los problemas de maltrato y falta de respeto hacia los visitantes. Para mejorar, sugiero capacitar al personal en servicio al cliente y promover una cultura de respeto hacia los turistas. Verifiquen, analicen y examinen cual es la causa raíz de estos problemas inaceptables más para una cadena de hoteles 5 estrellas y un país tan turístico es una lástima muy lamentable. De esta manera, traten de cambiar el trato de los dominicanos a los turistas. Espero puedan evolucionar porque ningún ser humano merece ser tratado de esas formas y faltas de respetos constantes.

  Mar 27, 2025
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  A great time but always room for improvement

  So, i stayed at Ambar over a decade ago and hated it. Didnt think the staff was friendly or accommodating to certain groups of people, didn't like the food, etc. I stayed at Aquamarine this time, not realizing all of the resorts are literally connected, and because it was a good price. So me not remembering that these resorts are not read out for a part, when I pulled up and saw Ambar I got nervous about being back here. I will say this visit was so much better. The food still can be improved. I eat all types of food and I'm open to all types of food but it just seemed like the selections in the buffet or hit or miss. For example croissants amazing, muffins sandpaper. But overall I dined sufficiently and it served it's purpose. The service could be improved in a la carte. Again, so kind but often brought the wrong food, side dish, or desert but we just dealt with it and ate it anyway as we were not picky. Could be a communication thing. The drinks were always good and always flowing. Again, the staff was very kind and courteous. You have to keep in mind that most do not speak English so if you realize your Spanish is limited and you're not getting anywhere, politely move on and find someone who you can communicate with. Staff is not rude some just do not understand what you're asking for. But they try. Resort and amenities- I was surprised to find out that room service has a fee. Not many all inclusives have a room service cost. The resort property is very nice. I see no signs of the resort being worn or looking old. The room themselves can use upgrades. The furniture is not very modern I don't care but if that's what you're into this might not be the place for you. I saw ootprints in the tub I guess from someone trying to clean high spaces, under the bed was very dusty. My refrigerator did not work. The mini bar did not have snacks it just had soda and water and I think a beer. So they were a couple of times where I was hungry and my choice was to either head to the lobby store or pay money for room service. Just being honest but in spite of all that such a great time. They were quick to correct any issues. I was in 82 310. Great pool view. Would i return. Probably if the price is right m.

  Mar 25, 2025