Bahia Principe Grand Jamaica - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

15475 reviews

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  Fun for families

  Bahia Principe hotel shows its age. Food at the restaurants was excellent, food at the buffets was average. Pools were clean and fun for the children. Beaches were small with Pebbles. The hotel will be experiencing a makeover next year. Staff were excellent!

  Apr 26, 2025
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  Wedding experience ruined. Awful customer service. You couldn't make it up

  Where do I begin...... We booked here for our simple wedding celebration and family vacation. I had been to Bahia last year in Punta Cana at their Luxury Esmerelda resort and had an amazing time. So I thought this would be a safe bet. From the off, I should have realised it was not going to be the same... I wanted to book extra rooms, which I did via the main hotel group site. When contacting Bahia, they would say I needed to contact Booking.com as they could not view my original booking.  After booking extra rooms, suddenly they could see my original booking and link everything. I had to cancel those rooms and again I was invisible.. If you book through a third party, they are most unhelpful even though you are visiting their hotel. On arrival, they gave us adjoining rooms. But the room for us, the main couple, was awful 22612 on the 6th floor, next to an elevator shaft, which the wind howled through. The room had a bare long corridor with a bed and table with two chairs squished into the top end. Neither the phone nor the tv was working.. it was nothing like the photos. It was just awful. Like the attic in a haunted mansion.There was no way I was staying in there. The other room was just like the image, so I couldn't understand why they would put us here... We went to reception and asked for a room change. They said the hotel was full and couldn't change us till the following day. I said I was not sleeping in that room. They  then found a room. However, this room had two separate beds. Fair enough, it's only one night. We go to the wedding department to let them know where here. The person we deal with is not there on that day, so they ask us to come back the following day. Day 2 we go to weddings she says she didn't receive deposit payment confirmation. Hence why no one knew who we were the day before! We were not booked in for our ceremony. (I did email this!!!!!...) However, there are no more weddings on Wednesday (tomorrow) so we can be accommodated... They then rush us through to choose the flowers cake photo package. By now, I'm starting to come up in a stress rash. But I plough on through. After this, it's the second room change. The third room is good. So, at least we are now settled. The wedding ceremony itself was charming. After cutting the cake, they said they would bring the rest to the room. The cake never arrived, nor did they put any banner on the door. Just married, etc. Simple touches that help to make you feel special. The next morning, I emailed to say that the cake never arrived. I was told that it would be delivered today. That evening, there is still no cake. So I went to reception to enquire. The receptionist said the  cake had been locked in a fridge in the weddings department, and no one had a key to the wedding department!!!!  At this point, I said I wanted to speak to a manager. At first, I was told there was no manager on site. I said, "That's impossible. I've worked in hospitality, there's always a manager, I want to speak to a manager and if there's none here, get one." Another member of staff interviened and told me to wait he would see what he could do. Suddenly, a manager turns up Eleanor. She too feeds me the story about the cake being locked in weddings... But she resolves to find out what happend in the morning offering us a free couples massage, getting a "honeymoon" banner put on the door and giving my husband and I all access vip pass for he duration of our say. Nice, but my grandson is with us, and children are not allowed in the luxury areas. That's why we didn't book luxury to begin with. So the pass was useless. So the next morning, they confessed,  the cake did not exist anymore as It was delivered to the WRONG room... I told you you couldn't make this up.!! They then said that they would have a new cake delivered that day... A cake dud arrive later that day, when we came ba k from an excursion a cake was waiting alongside a bittle of cava, but not even the same type of cake, this one was a dry victoria sponge. Our original cake was a moist vanilla cake. Oh, and they delivered no glasses, plates, forks, or knives with them. I went down to ask for the missing essentials and was told they would be delivered to the room. An hour later, still no one arrived. I then went to reception again  and said "ill wait here,  just have someone get the items and bring it here to me." I was told "No."  They could not bring the items. She could not leave the desk, and I needed to return to the room. By this  point, I was angry. My voice raised, and the tears started flowing. I couldn't believe I was crying over a cake that by now, I wasn't even interested in as the moment had been ruined and stamed on days ago. But I could not hide any longer how upset I was over how they had treated us from start to finish. It was a horrible experience. I had given up on hoping for them to do better and, quite frankly, was just ready to go home. The whole thing was an utter nightmare. The chap who interviened last time Damien came over as he could see how devastated I was at the  whole experience and went to get the items and hand them to me as the receptionist was still ignoring me. She was the same kne who lied about the cake the night before... Let me reiterate that the only reason I booked this resort was because we had an amazing experience the year before in Esmerelda. But I did notice that when I told others I was going to the Grand in Jamaica, they did not seem to share my enthusiasm.  Now I know why!!!! Honestly, it did not seem like the two hotels were of the same brand. The staff are rude and incompetent and just tell lies, anything to get you to go away. It's ridiculous. Some of the rooms are embarrassingly awful. Taps from showers come off in your hands, and on the top floor, large pools of water form when the rain falls. Outside room 22612 and my daughter saw cockraches in her room 22613. Oh yes, I forgot to mention that there were cockroaches in the "Takara" restaurant. I have photos two alive and one I squished as it headed towards me. This hotel needs locking down, staff retraining, and some pest control hired. The hotel and staff are not fit for purpose. Bahia Principe, you managed to ruin what should have been a truly special time in my life. It was an absolute failure from start to finish. Your brands reputation is in tatters with a resort like this in your portfolio. I was going to book for your Tenerife resort for December/Jan 25/26. I shall look elsewhere for accommodation. I would not advise anyone to book a holiday at Bahia Principe Grand Jamaica unless you want to have your vacation/ event ruined. Wendy 💫

  Apr 25, 2025
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  Very nice, only a smell

  The hotel is very large. There r 2 sides. Somehow the grand rooms are nicer than the luxury rooms. The food is great been 3 times. Only thing by the grand is smell of sewage during the night depnd where ur room is. They said they were working on it. So let's hope they do. They switched the main dining when I went the 2nd time. Catch the golf cart to go to the village for the night show or the club during day there r stores. Everything is included. The bars r a bit stingy with the top shelf liquor but the bartender told us due to management checking off the amount each day. I am not a drinker so don't bother me but I guess those that come to have a great time that includes alcohol, just to let you know. The beach where the buildings are on is limited, not much of swimming far out but enough to soak in. You can take loads of pics on this property. I went as a couple 2 times and also got my cousin to get married there so lots of family that time.

  Apr 23, 2025
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  REFRSHING AND TANTILIZING

  The visit made at the "Grand Bahia Principe" was an exuberant one. From the very first entrance at the Main Gate, the security's warmth that came with every word expressed with a smile was oh so inviting. Then, not to mention, the men who graced us at the front of the hotel, the warm greetings that came to us, was accepted with much politeness, which still lingers in our hearts, as they took our luggage. The ladies at the front desk - just to name one in particular, Ms. Renee Brown, my name's sake, the reception given was oh so breath-taking as she ensured that the room was ready and especially prepared for us at least 1 hour before the check-in time. Then as we entered the room, I can recall vividly the ambience, well-made beds, lovely blankets to keep you warm and comfortable. The furniture rightly placed in every area. The lovely tea area with the wonderful teas specially chosen, it was a delight. The bathroom with the lovely milky white towels, oh it was a sight to behold. Much thanks and appreciation to the persons who took care of the rooms. Then as the tour began, I must make mention of the main dining area. As you enter, you are greeted by lovely smiling hosts, ready to place you at a table of your choosing. The lovely meals, the reception received, lovely, arrayed meals, fruits, proteins, the cakes, the green juices, the smoothies, etc. As the tour continues, you come across the lovely pools, decked with some lovely and strategically placed chairs, carefully selected for the setting. The Doule Villa, a restaurant on the beach is a cut above the rest, with the lovely Jamaican meals. Our Jamaican festivals, curried goat, gungo rice and peas, barbecued beef, lovely fruits ripe bananas, apples, ice-creams, vegetables in abundance, patties of all sorts, it was just a mouth full. It was oh so amazing. Last, but not least, I must mention the SPA. That experience was an experience ALL by itself. I was taken to heavenly places, the special oil used to massage my tired worn body, every fiber in my being was revived after that SPA treatment. I did not get a chance to visit the GYMN, that the placed that I long to be. However, when I return before the year ends, I shall go there. Overall, the visit made at the GRAND BAHIA PRINCIPE, has left a lasting impression on me. I have pledge to come again, at least three times for each year, providing that I am in Jamaica. If not, I made it my duty to come at least once each year. SELF CARE is the main focus of my life now and I pledge to make sure that I do what is necessary to make my stay here on earth be a fulfilling one. Keep up the excellent ambience and do have a blessed day.

  Apr 23, 2025
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  Returning family

  This was our 3rd trip back to Bahia Principe Jamaica, and we loved every second of it. We spent time at the pools, some time on the beach with beautiful water, but spent most of the time at the amazing waterpark. Our kids LOVED it. Most importantly, the wait staff at the buffet made this trip. Our wonderful waiter “Big Jon” Jovan - was BEYOND amazing. Over the top service, remembered everyone’s drink orders. Our kids loved him, and he made us feel like family. Jovan made our trip special. He is the reasons we came back for a 3rd time :). Highly recommend this resort for families.

  Apr 23, 2025