Resort Details
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
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Great value resort that doesn't disappoint
What a wonderful five days in paradise with 16 of my friends and family. The Bahia Principe Grand Turquesa did not disappoint. We had 8 rooms in Villa 52, and although a little dated, it gave an authentic Dominican feel. The beds are a little on the hard side, but the rest of the room amenities were exactly what we needed for this trip. The room stewards work very hard every day to keep the rooms clean and restored for your return. The food...although we ate at the buffet for all meals except for 1, we really enjoyed the food here. We ate at Takara Asian one night. The one thing we noticed is that the meat... no matter where we ate seems to be overly cooked. But there are no complaints on any of the other food served during our stay. The resort...the pools were kept clean, and the bartenders delivered on some very good drinks during our stay. The activities around the pool were very entertaining to watch. The trains that transport you from one part of the resort to another are very efficient and don't leave you waiting very long for the next. The grounds are well kept, and the workers are constantly out, making it more beautiful. I was a little skeptical reading all the reviews, but I was pleasantly surprised at how hard the employees of the Grand Turquesa work to make your stay as relaxing and as comfortable as they can make it.
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Bad experience
Really bad experience, staff needs some serious customer service training, everyone is always late for everything. .. cockroaches running under the table during dinner and in the room….. the cleaning staff went through the drawers looking for money, according to her, this is a rule the hotel has. Apparently to ensure that everyone is using the safe …
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Cockroaches in the rooms
My family and I stayed there for a week in April. The resort itself was fun, food was great at the buffet. Plenty of free chairs by the pool. Rooms were a diseaster. Old, outdated, smelly and stinky. Our second night in, we came back to our room with cockroaches rooming around. We complained the next day and were offered a different room thats cleaner and roach free. Why were we given a dirty room to begin with, I dont know. But, next night we came back to more cockroaches having a dance in the middle of the room. We were moved to the second floor right off and never saw cockroaches in the rooms again, only outside on the paths. All in all, we will never come back there again.
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Wonderful time full of fun and laughter. Wish I was still there!!
The staff at your resort definitely made my vacation enjoyable. I would like to give a shout out to Samantha especially. She was fantastic at her job by helping us with everything while we were there for two weeks. She speaks english well and her vibrant personality made our stay wonderful. The entertainment staff Francis, Ismael and Extania made us laugh everyday as well. Also, Suheidy at the lobby desk was also very nice.
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Bahia Grand Turquesa
You get what you pay for with Bahia Turquesa. It is the cheapest of all the Bahia Principe sections but cheap should not mean poor service and mosquito infested rooms. My family of 4 stayed in room 41110. We sat on the patio for a short time when we arrived and were swarmed with mosquitoes. I am assuming these mosquitoes followed us into the our room and the bathroom because for 4 nights we spent our time trying to kill these things. Every night I called the front desk for a fumigation or a change of room it was pushed to the next day until we gave up. The walls of the room and bathroom have black insect stains. Also , this hotel is for Spanish speaking visitors. I found the taxi contracted company Coming 2 that is at the desk to not be very friendly. They were so dismissive once they found out I did not have a reservation with them back to the airport. The only positive for this stay is that the food was ok compared to any other all inclusive.