Bahia Principe LUXURY Akumal - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

14243 reviews

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  Walmart of hotels. Not a luxury experience as marketed.

  Old dated hotel. Staff is friendly but they don't have much to work with. Walls are thin , plugs are falling out of sockets. Can't get reservations for Ala Ca rte Restaurants that were never 1/2 full. Which forces all of the guests to use the basic buffet.

  Jan 21, 2025
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  Very good Resort for the value

  My husband and I stayed at the Bahia Principle Luxury akumal. Our vacation was very good. Service was fantastic. Grounds we're very clean. Hotel staff we're excellent. Only a couple off we we're happy about. Not enough plugs beside our bed for cellphones or sleep machines. Bed was very hard to sleep on. Sore back very morning. Thank you to the maintenance staff for making a long cord for our sleep machines. Food was excellent from the buffet and the steak Restaurants. Japanese Restaurant was very good. Drinks we're a little watered down. There need's to be more Entertainment at night. Not enough going on after 11:00 pm. Resort need's a night Club. Our stay was from October 31- November 13th 2023

  Jan 20, 2025
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  A relaxed vacation with a caring staff

  If you think a five-star resort is a Ritz-Carlton or something similar, this isn't for you. But it's got beautiful pools (in an "adults only" section, where we were, an Infiniti Pool), lots of restaurants, a nice beach and, most importantly, a staff that truly makes you feel like a guest. Special shout-outs to the Guest Experience staff for the Junior Suite Deluxe Oceanfront buildings (we were #82), Mariana, Carolina and Cesar and, when there were glitches, to Luis at the front desk. Having said that, set expectations. For instance, reserve restaurant meals as soon as they permit. There are four resorts, with close to 3,000 rooms, and reservations fill up. Restaurants vary in quality: the Mediterraneo was excellent food and service (thanks, Cesar); Mikado, served alleged Pad Thai that tasted like a Chinese take-out place dumped soy sauce on noodles and green paper. Read lots of reviews. Yum restaurant is a cafeteria with an enormous selection of food. Breakfast at Kapok near our building was a diverse buffet, with everything from tropical fruit to eggs, meat, etc., though I don't think anyone chose the beet juice. At all restaurants, drinks are free, as are snacks and coffee, such as a cappuccino place in the lobby. The tour I took from the vendor in the hotel lobby to snorkel with the turtles at Akumal was convenient to access and a terrific experience. However, the directions to the meeting place were so skimpy ("Go left from the pool," with no guidance on how long a walk) that I almost missed the tour. Meanwhile, iIf the biggest luxury is silence, there was a constant playing of rap and drum-beat music in all the pools. (Hint: The "adults only" luxury crowd was not that age group, though staff was.) Beach near us was rocky; a different beach does not. Nice views of fish and pelicans in shallow water.. Our room was clean and comfortable, but be aware that two twin beds (a bit larger than standard) are often what you'll get, and that "ocean view" may require looking beyond a restaurant in front of you. With those caveats about realism, my wife and I would recommend this as a memorable, relaxing vacation spot, whether as a couple or with family, at an extremely reasonable price, with a caring staff, and without any pressure to spend on "extras" like wine or spa care.

  Jan 20, 2025
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  Fun Vacay 😀

  Great hotel, huge facility, fantastic staff and beautiful location in the land of the jungle! (Hour and a half or more from airport) Grounds are stunning! Many pools, clean but cool (I think because cooler weather just before our arrival) very refreshing in the 30 degree weather we had 😀 Beach and ocean was a beautiful site to look at however if you are a beach baby bring your water shoes for walking and entering in and out of the rocky ocean. Being titled a luxury resort was a little overrated as many rooms are very dated however spotlessly clean with comfortable beds, pillows and bedding! Food and drinks of any kind was endless!

  Jan 20, 2025
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  Moldy rooms and slow service.

  Went for a friends wedding. The rooms in villas are very dated and falling apart. The rooms all smelled musty and mold was visible. It’s clear they have not put any money back into the rooms as all of our friends (30 of us in our group) noted the same issue in every room. The pools and beach were decent but service at the bars and beach areas was non existent for the most part. The buffets had a large variety but labels for food were non existent or in the wrong spot. The restaurants if you could get in were very good although unless you book in advance of your arrival the chance of getting a reservation are very limited. I would consider looking at a newer resort if you are expecting a five star experience.

  Jan 20, 2025