Bahia Principe Luxury Akumal - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

14355 reviews

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  3.5 stars - a la carte restaurants hard to get reservations as most are booked

  Pros: a lot of restaurants to choose from if booked at Akumal luxury resort staff was 99% great and friendly smaller 3 story complexes which makes it more quiet in rooms a/c worked great in our room kids waterslides at Coba resort great for kids 3-12 decent amount of shade and trees throughout a good part of property room service can be done through app and arrives within 40 minutes night entertainment, especially music, very good for family to enjoy local music/bands we had a lot of choice of fruits at buffets and even a gluten free bread option available Cons: even though a la carte restaurant offers a lot of choice, if you aren't aware you can book 10 days before your arrival, you will have a lot of trouble finding a restaurant to book which then disappoints paying the extra cash to stay at Akumal versus other properties as Akumal is only one giving you 1 a la carte reservation per night while other resorts (Coba and Tulum) offer 2 reservations per week a la carte restaurants show as full on app but between 17:30-19:00 often just 20-30 people out of capacity of 100+. We were told this is because people don't cancel their reservations which sounds like bs as I don't see 80% of people not cancelling there reservations. We were told you can take a chance at a restaurant and walk in and see if the hostess will allow you or you can ask customer experience (desk near lobby) to see if they can work some magic. Still inconvenient when you pay extra for a la carte. Big miss here for a la carte restaurant reservations. the cart service to travel can be good but if you go to Tulum resort, expect to wait 15 minutes for a cart to get back to Akumal or Coba resort can be a lot of walking if you aren't able to catch a cart to drive you which isn't ideal with smaller kids heard a lot of complaints about beach being rocky can get some waiters in a la carte restaurants who disappear for a while which makes dining experience longer than it should be our bathroom was dated. mirrors were stained and tub/shower was needing some uplift. beds were hard and pillows we had a lot but all worn out were your head just goes right through it For Akumal luxury resort, I give this a 3.5 stars due to extra money you pay for a la carte reservations which you are entitled to 1 per night versus 2 per week at other properties at resort. If you can't get in restaurants, why pay more? Also the cart service can be an issue depending where you want to go. Rooms need some updating.

  Mar 31, 2025
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  Disappointed in loyalty program supposed benifits

  Beware, if you are a black level member and you check into the Coba you will get no room upgrade nor room choice which are part of the black level benefits. Coba rooms are very dated. Black wrist bands are provided that provide access to the other sections but beyond that no recognition for level of loyalty. The Coba was overbooked and moving guests free of charge to Akumal, Tulum, yet wanted to charge us between $1200 and $3000 usd to move us to another section as we stayed at the Coba for 3 weeks. This should have been provided as part of our top level loyalty status. We stayed 28 days, they did move us to the Akumal for the last 7 days N/C, too little too late. Something as simple as moving us to a Akumal base room from the start would have resolved all our issues and made for a much more pleasant stay. The only two guest service reps that had any interest in helping out were Mariana and Carolina at the Akumal. Even an email to Bahia head office garnered no response. A kitchen staff member was helpful in providing a bag of rice to dry out a phone. We stayed a total of 9 weeks at a Bahia since December 1st 2024, 2 at Runaway Bay Jamaica, 3 at the Esmeralda Punta Cana and 4 here. The other two locations by far valued there guests much higher and for us will be the locations we will return to.

  Mar 30, 2025
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  Excellent vacation !!

  We were with family for my wife's goddaughter wedding. We had an excellent experience and beautiful wedding. All the people working at that hotel were very nice and with a strong will to help. Food, our Suite Junior Superior and all the services were all excellent. Thank you very much !!

  Mar 29, 2025
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  Ecoli from the steak restaurant

  I went to Akumal March 4-10 th with my daughter . I have been several times and am a gold member . Our stay was good but my daughter contracted Ecoli at the steak house . We went to the hospital when we landed at the airport in Calgary and she tested positive for Ecoli (STEC) . I emailed the hotel to test their meat from the steakhouse and have never had a response .

  Mar 27, 2025
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  What a fantastic trip

  Quite wonderful ,super experience throughout or stay , staff couldn’t do enough ,would thoroughly recommend and would certainly return Food excellent and plentiful along with the drinks provided in the many bars, it really was a magical stay

  Mar 27, 2025