Resort Details
- 24-hour front desk
- Airport shuttle service
- ATM/Cash machine
- Casino
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- 24-hour front desk
- Airport shuttle service
- ATM/Cash machine
- Casino
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Exercise gym
- Express check-out
- Free high speed internet connection
- Free parking
- Gift/News stand
- Hairdresser/barber
- Luggage service
- Meeting rooms
- Multilingual staff
- Nightclub
- Onsite laundry
- Safe deposit box
- Smoke-free property
- Tour/sightseeing desk
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
3057 reviews
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Apr 14, 2025The most wonderful experience
Excellent experience with the spa was amazine the massage, the people are very friendly and profesional in the ir Job. I ‘ll come again next Month Thank you very much For your attention. I ‘M going to invite some Friends and family to come to enjoy this wonderful experience.
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Apr 11, 2025Outdated
We stayed here as a large family group for a celebration. The lobby is attractive and the staff were generally friendly. However, the rooms are extremely outdated and in urgent need of renovation. The carpets had a noticeable odor, and the bathrooms were very old-fashioned. On the positive side, the air conditioning worked well. Unfortunately, we had a persistent issue with the toilet not flushing. I reported it to the front desk multiple times, and each time I was told that someone was on their way to fix it—but no one ever came, and the problem was never resolved. After five visits to the front desk over our 10-day stay, I eventually gave up. For comparison, we previously stayed at the Sheraton in Santo Domingo and had a fantastic experience across the board. This hotel fell far short of that standard.
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Apr 05, 2025
Great hotel
Every aspect of my stay were way above average. Amazing staff greeting at the door , check inn and premium level employees
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Apr 03, 2025
A short stay
The hotel is beautiful. The primium level was a nice bonus so we could stay on a high floor. The casino is small but nice. And the pool area is beautiful. The staff were all lovely, especially Handy Peña who helped us on the premium level for check out. She was profesional and very kind! We will return in September. El hotel es precioso. El nivel Premium fue una ventaja, ya que pudimos alojarnos en un piso alto. El casino es pequeño pero agradable. Y la zona de la piscina es preciosa. Todo el personal fue encantador, especialmente Handy Peña, quien nos ayudó con el check out en el nivel Premium. ¡Fue profesional y muy amable! Volveremos en septiembre.
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Apr 01, 2025Old rooms - poor food quality
Poor room quality, multiple people got sick from eating food. Slippery dirty pool. Old/ broken furniture
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedMinimum Spring Break check-in age is 18 years oldThis property accepts credit cards; cash is not acceptedThis property uses a grey water recycling systemSafety features at this property include a fire extinguisher, a security system, a first aid kit, and window guardsPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Checkin Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. This property's restaurant will be closed daily from 4-7 PM. This property's damage deposit is refundable via credit card after check-out, pending room inspection.
Know before you go: This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Pool access available from 9:00 AM to 7:30 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. No pets and no service animals are allowed at this property. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Optional Fees: Fee for buffet breakfast: approximately USD 22 for adults and USD 13 for childrenAirport shuttle fee: USD 50 per person (roundtrip)Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.