Resort Details
- 24-hour front desk
- Airport shuttle service
- ATM/Cash machine
- Casino
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- 24-hour front desk
- Airport shuttle service
- ATM/Cash machine
- Casino
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Exercise gym
- Express check-out
- Free high speed internet connection
- Free parking
- Gift/News stand
- Hairdresser/barber
- Luggage service
- Meeting rooms
- Multilingual staff
- Nightclub
- Onsite laundry
- Safe deposit box
- Smoke-free property
- Tour/sightseeing desk
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
3023 reviews
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Jan 19, 2025Worth it?
Let's see. Cons: The rooms smelled musty. "Full Board" does not translate to mean All Inclusive but rather, Breakfast, Lunch and Dinner. There's not much to do like at other branches. Be advised they take a $100 deposit per room for you to be able to get drinks and food or anything around the hotel. Parts of the hotel could use some refurbishing but it's not very noticeable. The casino took my money. Pros: Location is perfect for business or pleasure stays. Close to whatever action you might be looking for. Very cool, but tight security, sometimes too tight. The corridor before you get to your room smells amazing. There's a humidifier thingy that comes on ever so often. Let's just say I wanted to put it in my room but it's attached pretty good lol. The hotel is very clean throughout except for the trees that try to see how many of their leaves they can get in the pool. The on-site bakery was a nice touch. It came in handy for the birthday guest. There's karaoke on Thursdays, you don't want to miss it. They can't play from YouTube so I hope they have your song saved. Hopefully that adjustment is made in the future. If you're at the Kiosko Pool Bar and run into a Ms. Jessica Jimenez, you're in for a good time filled with laughter and smiles. Lol ask her for a mudslide. Johnathan, Luis, I'll miss the conversations too lol. The gym is a vibe every time but it's better at specific times. You'll figure out what that means on your own. Piano Bar, right at the lobby, Noelfri Amador. I hope you have the pleasure of meeting him. Life of the party behind the bar. Great vibes. Genesis... The food was fantastic. Drinks were nonstop. Guess who finished their deposit and had to make another? We had a grand time.
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Jan 07, 2025Excelent!!
I enjoy my stayed. I had a really nice time and took an extra night. The food and service is really good I hope to come back again.
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Jan 02, 2025
Very good experience!
The hotel is very nice and the staff is very attentive and helpful in general. I would definitely book again.
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Dec 28, 2024
Exceptional experience
This hotel was a exceptional experience. This place has alot of great amenities like casino. Pool and nice restaurant . The staff here is awesome they are very Accommodative on all your needs. One specials shout out to aurelio alcala who is luggage handler
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Dec 19, 2024
business trip
great location 100% recommended . All around you can walk around very safe . Restaurants, Mall . You have to go
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedMinimum Spring Break check-in age is 18 years oldThis property accepts credit cards; cash is not acceptedThis property uses a grey water recycling systemSafety features at this property include a fire extinguisher, a security system, a first aid kit, and window guardsPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Checkin Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. This property's restaurant will be closed daily from 4-7 PM. This property's damage deposit is refundable via credit card after check-out, pending room inspection.
Know before you go: This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Pool access available from 9:00 AM to 7:30 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. No pets and no service animals are allowed at this property. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Optional Fees: Fee for buffet breakfast: approximately USD 22 for adults and USD 13 for childrenAirport shuttle fee: USD 50 per person (roundtrip)Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.