Barcelo Maya Palace - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

18072 reviews

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  Exploding sink! Vacationers beware!!

  This has been the worst resort we have stayed in. First they would not honor our original reservation. They moved us to a lesser property citing their small print on the web reservation system. This move put us on a different property than our friends and our son’s senior trip group. In the room they gave us, the sink literally exploded in our bathroom. There was debris and basically “crap” all over our personal items. We were told too bad and moved to a different room. The lack of basic caring by the management was the worst. They knew that we did not have any other options so it was their way or nothing. Worst customer service ever. Would not recommend to anyone.

  Mar 31, 2025
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  Clean, Family friendly resort

  We had a great time staying here. The beach and the food was amazing. The restaurants were great for dinner and the buffets had everything you could want. The pool was nice and the kids really enjoyed the kids water park there. They enjoyed "Colonials" water park a little more so I might recommend that one to friends or book there when we got back. We will definitely be going back!

  Mar 31, 2025
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  Spring Break 2025 March 23-28

  The place is amazing, almost no complaints about food, staff or lodging. Every staff met you with a smile and hello. Super friendly. Most speak little English, so translation at times was a task, but they always tried to understand and most waitstaff did speak English. The grounds were amazing, the food is beyond fantastic, whether a dinner or just a buffett, top of the line. Only complaints was trying to get beach chairs or pool chairs, as most others were "securing them" overnight at 2am, and by the time you got there at 7am, all chairs were taken, and then, not used until 12 or later each day. Really need to find a new way to handle the chairs around the pool (rent out each morning from staff?). The other issue would be making dinner reservations. The spring break group showed up either on friday or saturday. When we arrived sunday, was near impossible to get dinner reservations, but at times the places were not full. Would be nice to find a better way to get a reservation. If you go, ensure this is the first thing you do upon check in.

  Mar 31, 2025
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  Depends on what your budget is….

  Enjoyed a five night stay at Barcelo Palace. It was part of a group trip. The property is huge and works extremely well for large groups. In terms of would I stay here if it were my choice I would say it depends on your budget. 1. Beach 3/5-beautiful! The lounger chairs are basic. There are not enough for everyone, and our group organizer said you needed to reserve chairs by 5:30 AM. Unfortunately, this was pretty accurate. One morning I slept in to 645 and literally grab the last chairs on our section of the beach and it’s unfortunate the resort doesn’t just clear anyone’s stuff who hasn’t been there in an hour. It would really get rid of all of this pressure to try to save a chair. I still liked the beach because there were a lot of people snorkeling and enjoying the sea turtles. 2. Bar 2/5- a real struggle. Regardless of your budget I think this is an area for improvement and all guests would agree. The bartenders worked really hard. They were hospitable. The drinks themselves were terrible. Everyone seemed to agree on that & lines were so long. 3. Rooms 2/5: the rooms are incredibly humid. Not just humid, but actually, wet. All of your clothes, the bed, everything wet. 4. Cleanliness 5/5: amazing! In spite of all the dampness, I could tell they worked very hard to keep the mildew out of the grout, bathrooms were very clean, etc. All of the common spaces were cleaned continuously. Ground maintenance was also very nice. 5. Food: 2/5: I think I can add clarity to the wide variety of opinions on food. If you typically go to scratch kitchen restaurants, you are not going to like the food here. If you don’t mind more mass or chain restaurants, you will probably think the food is incredible. For me it was difficult. I would say the best option were the tacos in the local themed buffet. We ate at all the specialty restaurants, and unfortunately didn’t think any of them were good. But again, if you go to Red Lobster or something similar for your seafood, you’d probably think it tasted ok. 6. Bars/entertainment: All the young people in our group enjoyed Jaguars.

  Mar 29, 2025
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  Very nice hotel

  Exceptional cleanliness in public places and rooms Very varied and excellent food in buffets Best Brasserie and Kyoto Restaurants But watch out for swimming safety (no supervision despite the number of amateurs who snorkel)

  Mar 26, 2025