Resort Details

Dining
OnSite Dining
  • Various Lounges/Bars
    - 2 Lobby Bars
    - 2 Theatre Bars
    - 2 Poolside Bars
    - 1 Discotheque
  • Various Restaurants
    - Colonial Restaurant, Buffet style
    - Tropical Restaurant, Buffet style
    - Mariachi Grill, Offering lunch and snacks
    - Palmeras Grill, Offering lunch and snacks
    - Mare Nostrum, A la carte restaurant offering seafood
    - Kyoto, A la carte restaurant offering Oriental cuisine
    - Santa Fe, A la carte steak house
    - Capri, A la carte restaurant offering Italian cuisine

    Dress code: Semi-formal. No Shorts, no t-shirts, no sandals.
On-Site Amenities
  • 24-hour front desk†
  • Accessible facilities
  • Babysitting†
  • Beauty shop/salon†
  • Car rental desk†
  • Currency exchange†
  • Free parking
  • Laundry/Valet service†
  • Restaurant†
  • Room service†
  • 24-hour front desk†
  • Complies with Local/State/Federal laws for disabled
  • Babysitting†
  • Beauty shop/salon†
  • Car rental desk†
  • Currency exchange†
  • Free parking
  • Laundry/Valet service†
  • Restaurant†
  • Room service†
  • Safe deposit box†
  • Shops and commercial services†
On-Site Wedding Services
  • Package Sea Breeze.
    Package Under The Stars.
    10 person minimum. Both include marriage license and legal fees. Please contact hotel directly for more details.

† Fees may apply

On-Site Recreation
  • Basketball court †
  • Billiards †
  • Direct access to a beach †
Off-Site Attraction
  • XEL-HA- ECOPARK

† Fees may apply

Guest Reviews

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 9562 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    My stay

    My stay at this hotel was one of the best I have ever had when I was there I felt loved and cared for by the very well trained staff. One problem was that the beach chairs there wasn't enough of them.

    Apr 23, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    nice enough resort

    This was a nice enough resort, but i would say to big as the food and drink suffers. The food at buffet was usually barely warm and the drinks seemed to very watered down. When 6 shots of tequila in a hour barely gets a buzz something is wrong!!

    Apr 23, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Good resort

    First time trying this resort and we would go back. We've had better food at other resorts in the Mayan Riviera, however we always found something we liked. We already knew about the chair game, so decided to bring a large beach towel and we just parked our stuff on it every day instead of looking for chairs (it didn't bother us and wasn't an issue we're on vacation!). Activities and music everyday at the Tropical pool. One day we visited the cenotes (Cristalino) across the highway. HIGHLY recommend. Swam with the turtles and fishes off the Palace beach (amazing experience). We loved the layout of this resort compare to the other ones we've been at. We would return just for the layout and all the added things this resort has (mini putt, arcade, snorkling at the beach, proximity of cenotes, etc).

    Apr 23, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Pool party

    Hung out at the colonial swim pool party yasaph was an awesome entertainer and the shots were are added extra!!! Yasaph was the first to approach us and gave us great advise !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Shared a lot of information😊

    Apr 22, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Scammed by Barceló – Lied and Downgraded My Room Without Consent

    I booked a stay at Barceló Maya Tropical, but when I arrived, they switched me to Barceló Maya Beach without any explanation or warning. I showed them my original booking confirmation, but they didn’t care. No apology, no compensation — just a quiet downgrade. The room wasn’t what I paid for, and they refused to fix it. I had proof — emails, confirmation details, everything — but they acted like it didn’t matter. This wasn’t a mistake, it was intentional. Barceló clearly plays games with room assignments and hides behind vague policies. If you’re thinking about staying here — don’t. They don’t respect your booking, and they won’t make it right when they mess up. Total scam behavior.

    Apr 22, 2025
Hotel advisories
  • AdvisoryGuests booking Superior room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • Minimum check-in age: 18
  • General policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
  • Pet policy : Pets Not Allowed

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