Resort Details
- 24-hour front desk
- Acrylic shield between guests and staff in main contact areas
- ATM/Cash machine
- Bell staff/porter
- Concierge desk
- Conference facilities
- Dry cleaning
- Elevators
- Exercise gym
- Free parking
- 24-hour front desk
- Acrylic shield between guests and staff in main contact areas
- ATM/Cash machine
- Bell staff/porter
- Concierge desk
- Conference facilities
- Dry cleaning
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand
- Guests are provided with free hand sanitizer
- Hairdresser/barber
- Health club
- Individually-wrapped food options are available
- Individually-wrapped food options are available for breakfast
- Individually-wrapped food options are available for dinner
- Individually-wrapped food options are available for lunch
- Individually-wrapped food options are available through room service
- Luggage service
- Meeting rooms
- Multilingual staff
- Onsite laundry
- Property confirms they are implementing enhanced health & safety measures
- Property is cleaned with disinfectant
- Safe deposit box
- Smoke-free property
- Social distancing measures are in place
- Staff wears personal protective equipment
- Tour/sightseeing desk
- 2167
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
1691 reviews
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Sep 22, 2024Horrible vacation club management. Do not buy a vacation club package from this resort.
We bought a vacation club contract with this hotel in 2009 and the management of the hotel and International Vacation Club has changed hands 3 times since then. It makes it nearly impossible to get in touch with anyone to pay maintenance fees, book a week, deposit a week into Interval, etc. They only provide one means to contact them, reservations.marpp@marienhotels.com and that Hyatt manages the contract. I have sent 1/2 a dozen messages and made 1/2 a dozen calls and nobody has helped me. I contacted the LifeStyle Holidays reservation service, reservationssvc@lifestyleholidaysvc.com, and they said they no longer do the reservations for this contract and they have no idea who does. This is unacceptable customer service. I paid my dues last year and was told to use these contacts going forward and it's a total scam and misdirection tactic. I warn everyone to carefully consider NOT buying a vacation club contract with this resort. Unless, you like to chase these things around for days and weeks.
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Nov 07, 2023Neighborhood is great
This place was just sold. Don’t know who it was sold to or what is going on but it will be closed for at least one year. The location is amazing but the property is old. The neighborhood has a ton of potential. There is also a new development going on across the street that should also be don’t in the next year that is new condos.
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Apr 30, 2023Amazing
This place was extremely updated since the last time I was there. Rooms were clean and perfect and the people there are completely amazing from the lobby to the restaurant everyone was so attentive, Sara in check out treated us like family. We will def be back, this hotel has a perfect location close to the airport and the staff are awesome
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Jan 26, 2023
Directly in hell
This place is hell! Old, dirty and my room had no power all night! Complaining did not help! No light no air con. Stay away from this place this is the worste place I stayed in decades! Unfortunately I had to stay close to the airport for one night and all was full but this place, now I know why! 😡😡😡😡
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Feb 17, 2022
DO NOT VISIT
Hands down the worst resort I have ever been to !!! DO NOT VISIT !!!! Terrible food , terrible service , harassment , worn down , dirty rooms , rats everywhere, dirty beds , dirty showers ! You name it !!! Tare the place down DO NOT WAISTE YOUR MONEY
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashOnsite parties or group events are strictly prohibitedPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Meals at Pelicano Restaurant are not included in the All Inclusive Plan; surcharges apply.
Special Checkin Instructions: If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Know before you go: Only registered guests are allowed in the guestrooms. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
Optional Fees: Fee for wireless internet in public areas: USD 25 per day (rates may vary) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.