Resort Details
- Cuore di RossiFeatures A la carte contemporary Italian cuisine, complemented by a wide selection of international wines.
- Don IsiTraditional Mexican cuisine served A la carte, located in a building recreating the patio of a traditional Mexican Hacienda.
- Jaal-HaRestaurant buffet & bar located on the beach can be set up for a total of 330 people during banquets. This restaurant provides breathtaking views of the ocean and cool breezes year round.
- L´AtelierA haute dining restaurant featuring A la carte French cuisine with live cooking demonstrations. Watch our expert chefs prepare your meal in the open kitchen.
- Restaurante Grand Festival BuffetExclusive buffet featuring fine international cuisine offering nightly themed dinners.
- Various Lounges/Bars- Main Beach Bar
- Theater Bar
- The Lounge
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- Housekeeping - daily
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Multilingual staff
- Pool
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Contact resort for information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteSupervised activities for children through the age of 12. Open daily and includes:
Nursery
Mini-cafeteria
Children's pool with water slide
Play ground area
Play Station 2
T.V.
Sport activities - Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †Parasailing
Scuba diving
Jet skis - Non-Motorized Water SportsKayaks
Windsurfing
Paddle boats - PoolThere are 3 pools on-site.
- Spa †
- Tennis courtThere are 2 tennis courts on-site.
- On-site EntertainmentShows are held temporarely at Jaal-Ha, beach restaurant . A professional contracted ballet and hotel animation staff provide a variety of shows along with a full theater.
- Cozumel Ferry
- Playa del Carmen
- Other Local Attractions•Tulum, Mayan archeological site is located 37 miles south of the resort
•Chichen Itza, the most important religious, commercial and cultural city of the Mayan civilization. Distance from resort: 142 miles South-west
•Xcaret, eco-archeological park. Water activities, eco tourism and dinner show. Distance from resort: 12 miles South
•Delphinus, swimming with dolphins. Distance from resort: 12 miles South
•Xel-Ha, water and nature park. Distance from resort: 25 miles South
•Cozumel, home to world class scuba diving and one of the worlds best reefs. Distance from resort: 10 miles East.
•Cancun, well known for its night life and luxurious shopping centers. Distance from resort: 35 miles North.
•Mayakoba, El Camaleón, golf club (home to PGA tournaments). Distance from resort: 3 miles South
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
17621 reviews
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Jan 09, 2025Amazing staff and resort
Our family really love the stay here in Bluebay. The staff are so kind and friendly, they assist you right away. My own personal favorite is the cafe, especially Juan Antonio, Angel and the one with the glasses(male) with light skin. The latte machiato and affogato is so delicious. Also shout out to Daniel of swing bar, he is a great bartender aswell. We will definitely be back soon. Thanks Bluebay❤️
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Jan 08, 2025
Wonderful staff
Amazing staff! Juan Antonio & Angel from House of Coffee were the best! Very friendly and smiley even in the morning! Thank you bluebay! Also Daniel from the swing bar is so helpful and smiley all the time. Our whole family love the place so much.
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Jan 08, 2025Good, but some flaws.
Stay was quite enjoyable aside from a few details. Some of the rooms are outdated (AC not working, leaking from the roof, etc) One of the issue that was a bit frustrating is that the pool tables and the different amument at night needed coins, but as I do write this review I am still at the hotel and it's been 5 days in a row they can't change my pesos to coins to enjoy those facilities. Kids we're a bit sad and so was i, so if these are somethings that would affect your stay, I wanted to make people aware. Also, this is my 2nd time at the resort, but last year was not as problematic. I will sadly definitely not come back for a 3rd time that is for sure.
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Jan 08, 2025Price is not worth sacrifices
This resort is maybe a 3 star, unlike how it's listed as 5 star. King bed is 5 feet long...for most your feet will hang over. The food at the main buffet is bland, and choices are minimal. There is no hot water, can't even make yeast rise. No water pressure. Rodents are among the guest sidewalks, scavenging for food. You have to motion them away at times. (A cat, raccoons, etc). The bell boy is nowhere to be seen, so I took my luggage and walked myself to room. I had to request an iron. The first time didn't believe me that there wasn't one. I haven't tried to get a pool chair yet or the beach area. I'm keeping my guard up. I already know I won't come back.
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Jan 08, 2025
Mexicans hospitality and openness in a nutshell. Nice resort with private beach and professional service.
Large and nice resort in Mexico. Wide range of dishes in the restaurants, including a lot of Salads and daily Mexican or fish. Also it is possible to have a special dinner daily using the local app (Mexican, Steakhouse, Italian). During the day you can have a great hospitality by Paula in the Black and White Bar near the Lobby. The Waiters and the Bartenders are doing a great job for us to spent a unforgotten vacation. Every person from the staff is helpful and professional. The hotel has a nice location with various pools and private beach.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of $31.12 mxn pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryMexican Government has implemented a new General Law for Tobacco Control that came into force during the month of January 2023. With its implementation has prohibited smoking in public areas including open spaces.We therefore inform you that smoking areas have been set up throughout the hotel which are clearly identified. In all of them.This measure also applies to Cigars and electronic cigarettes.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed