Location
St Thomas - BeachProperty information
{{title}}
Resort details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer ratings & reviews
TripAdvisor traveler rating
1711 reviews
-
Nov 21, 2024Great for families and couples
The customer service was amazing and the all inclusive was a lifesaver. It cut down the cost of meals per day. I had a great time overall. The room were a little outdated but my view of the beach made of for it. Make sure to have big spray because of the small nits that will bite you. Everyone was so accommodating and helpful with all our questions and requests.
-
Nov 14, 2024
Not worth what was charged.
Rooms need much updating to justify high cost. Front desk was there to add additional costs to our trip, kept pushing all inclusive and shopping at the store. For the price, visit the well know resorts in the area instead. The restaurant food was good, staff were kind.
-
Nov 12, 2024
Do not recommend
Entire facility needs a full renovation. Website and pictures of facility are extremely deceiving. Shower was very tight, no more than 3’ x 3‘. Staff was very mixed, some very nice and helpful, some not so helpful or nice. Once waited about 20 minutes at the table for order taking. Service in the restaurant is extremely slow. Strongly suggest you look elsewhere.
-
Nov 11, 2024
Overall Good Experience
There are a lot of pros and cons to Bolongo. I’ll start with the pros! We did the all inclusive and absolutely loved the food and service. We had great food (and A LOT) of it at every meal. Service was also great - everyone was so friendly and helpful. Drinks were delicious too! Another big pro was that the heavenly days catamaran was right off the dock at Bolongo. We had a great experience going on that twice. Now, the cons. The rooms are definitely outdated. While they are clean, our ceiling had a big water stain that was peeling (and we also found water on the floor underneath it). The bathrooms are also old and as you can see in other reviews, the showers are really small. Virtually impossible to shave your legs as a woman. We also lost hot water for two days which made the shower experience even more challenging. We also felt like the beach could use a clean up each morning - people just left their towels behind and also their cigarette butts. The beach hut also sometimes didn’t have any clean towels for us. If I ever went again, I would bring my own beach towel so I didn’t have to worry about that. We were on a girls trip and felt like it was good for that. Personally, I would not go back for a “romantic” trip with my husband.
-
Nov 11, 2024Food, Drinks, Atmosphere were all FANTASTIC!
Amazing food, drinks, and atmosphere. 99% of the staff were incredibly friendly and helpful. The wait for food/drinks was sometimes long, but it was ok (just "island time"). The rooms were a bit outdated and the showers were very small, but that's nitpicking. It was an awesome experience for my wife's 40th!