Location
Riviera CancunProperty information
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Resort details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer ratings & reviews
TripAdvisor traveler rating
8629 reviews
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Nov 21, 2024Don’t change your reservation
The resort overall was pretty good. Luckily we got there before the strike. The staff was great while we were there and everyone was very friendly and accommodating. I will say the resort itself was a little underwhelming. The views and the room were wonderful, but the hotel it self needed so much work. There were cracks in the walls, chipped tiles, not one ice machine worked, and the bocce ball area was broken and basically a big cat litter box. The food was excellent though. The options were limited but I never had a bad meal. When it came to alcohol, if you enjoy an adult beverage, this place certainly does not water down its booze. Again, not a large selection, but the drinks they made were incredible. Very impressive for an all inclusive. By far the most disappointing part was when I needed to change my reservation. The process itself was easy enough but they need to cancel and refund your deposit, then you pay in full at the hotel. Needless to say I have not received my deposit back. My cousin had the exact same experience, and we each received the same line that “ There was an error in processing the return.” We are both still waiting. I’m guessing this may be standard operating procedure when issuing refunds and hoping people will forget. Overall the trip was fun, but I would probably not revisit based on this experience.
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Nov 21, 2024Great wait staff.
Great vacation!! The staff was always so attentive. Lydia at the coffee shop remembered what we wanted each day. Hung by the energy pool. All the wait staff and bartenders were great. Especially Danial and Roger. The staff in all the restaurants were great. Never waited long for anything
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Nov 20, 2024
Great resort, great food, great service!
We had an incredible trip despite rainy weather! The food at this resort was 10/10, best of any resort I’ve ever been to. Thomas (the bartender with the margarita cart) was top tier and truly made our experience so wonderful. If you go to this resort, get a mango margarita from him! He’s amazing!! Also the espresso martinis in the Preferred Club Lounge were excellent! (Shout out to Jesus, Luis, & Alfredo!)
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Nov 20, 202416 of us went for my 40th
We had an amazing stay with a larger group. The staff is what really stood out! From the moment we arrived until the moment we departed Xavier took care of our belongings and helped us get ready to go to the pool while we awaited our room being ready! Emelio checked us into the exhale club and helped us arrange a perfect semi private group dinner for my birthday. He checked in on us throughout our whole stay and is so friendly. Memo stood out on entertainment and was present day and night!! Christian the bartender was so attentive and made a great drink we made up and just named it “the Christian” haha! We will be back for a fun time. The food was good, some of it great. The beds are very comfortable. The rooms were so clean just some of the furniture looks like it could be refreshed and as stated everywhere they do everything they can to clean up the beach of seaweed it’s just not great but we spent the entire trip at the pool anyway!
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Nov 19, 2024
Juan Carlos pool serve r
Our server at the pool Juan Carlos made our trip! He was extremely helpful and made our experience exceptional! He went above and beyond to make sure our stay was the best ! He was very personable and attentive! Thank you Juan Carlos we are looking forward to coming back !