Carambola Beach Resort St Croix US Virgin Islands

Customer ratings & reviews

TripAdvisor Traveler Rating

1632 reviews

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  Listen to the reviews. Left after 1 nights stay. Outdated property with a major upgrade needed. Marriott should be emba

  Wow! Listen to reviews. Not worthy of Marriott Flag. pictures are deceiving on websites. We ended up going to the Buccaneer. Hair in the shower, clipped fingernails, toilet not cleaned, cockroaches and so much more. Might need to rethink my Marriott loyalty.

  Mar 27, 2025
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  Amazing low key Caribbean resort

  We stayed at the Carambola last month between our time at the Westin St John and the RC St Thomas and loved, *loved*, LOVED the resort. It is in no way a RC but really quite wonderful in it's own way. Pros: Gorgeous villa-like rooms with large balconies w/comfy seating. If you can find availability I strongly recommend getting an Oceanfront suite so you can enjoy the views and the sound of the waves crashing on the rocks below (and rate OF higher than Beachfront). Beautiful resort in general w/lots of dark woods, white fabric, and tan marble/tile. The lounge/library/billiard room was a great place to hang out as well. Wonderful ocean and beach. When we were there the waves were a perfect (for us) 1.5-3 ft w/no breakers. Plenty of chairs by the beach and a reasonable number by the pool. Great food, drinks, and service at the high end restaurant, Saman. I recommend getting reservations in advance for the Open Air Terrace tables. Full complimentary buffet breakfast for two people at Raman for those Platinum and above. Great WiFi. I had read reviews that the WiFi was iffy but they apparently fixed this as I had great service from one end of the resort to the other. AMA Cane Bay is a short drive away and a truly spectacular dining experience. I strongly recommend reserving the Oceanside Grotto Seating. Eh: Pool is nothing to write home about but perfectly fine. Flamboyant is the casual restaurant w/good drinks, reasonable food, nice views, but spotty service. Particularly on Tue/Wed when they are the only game in town. Cons: While the staff is friendly and do their best, they are flummoxed by service requests that fall outside their purview. Our first full day we needed pool/beach towels and found to our surprise that there is no obvious place to get them. After a round of "How do we get pool towels...The tall guy by the pool hands them out" with a waitress at the pool bar, then another one with the front desk, I had one with the bartender and followed up with "There *is* no tall guy by the pool." He sighed, took pity on us, and sent a waitress off to find some for us (goodness knows where). Saman is closed Tue and Wed (and AMA Cane Bay is closed Sun and Mon). Which wouldn't matter so much except that the lack of an onsite store, no kitchenette, and the isolation of the resort make for an unfortunate combination. Carambola *is* smack dab in the middle of nowhere. Aside from the nearby Waves Cane Bay resort that holds AMA and the Sunset Bar it's a long bumpy ride to civilization. And the city of the west side of St Croix, Frederiksted, is something of a mixed blessing. We were warned to avoid visiting the town when there are cruise ships in port...but a lot of the shops and restaurants close when one isn't in port. Still charming though.

  Mar 25, 2025
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  Run Away from This Getaway

  Avoid at all cost. Do not think for a minute that rhe facilty looks like what you see in the pictures or that the staff is even borderline competent in their jobs. Buck passing and laziness is part for the resort that is much need of attention. I would bore you with specifics and on a 4 night stay the list should be short but it's not. As a Bonvoy member, you failed me.

  Mar 24, 2025
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  Would not recommend.

  First and foremost, the employees overall were amazing! And I mean that whole heartedly. My interactions with all the employees were met with great attitudes and a genuine care for our stay. Next though I have to say there were issues with the maintenance and I feel this is due to a lack of funding over lack of maintenance crew's care. The ceiling leaked on the first day of our stay during a rain storm leaving a huge puddle of water next to and under the bed and on top of the dresser. You could trace the trail of water down the ceiling beam to the wall down the window sill and across the ALL 3 window blinds. We called the front desk and were told they would send someone but we found a house keeper who did her best to mop up the puddle of water. NOBODY ever came to the room. We waited before going to the front desk where we were ultimately placed in a second room of equal value. We spent approx. 3-4 hours during this incident waiting on people, getting moved, packing, moving our things, and then finally unpacking. We were compensated a $100 food voucher... Moving on. The restaurants. Starting with the bar area. The bartender the first night was great. We did hear some issue about trying to get the dishwashers to clean glasses to which the bartender was told they don't do that upon closing up. Not sure what that was but it was loud enough to be overheard 10 or so feet from the bar. The remainder of the trip was a different bartender and if you ordered a simple drink, i.e., rum and coke, you were bound to wait for it for 10-15 min. The food that was available there was good and the waitresses and waiters were great though. The breakfast buffet is $32 per person... and you get basic eggs and breakfast meats and breads and cereals. The only thing great about the breakfast was the omelettes; this is in regards to the staff and the food. They would run out of silverware and hand out plastic ware. They would run out of glasses and give you plastic cups. The dinner restaurant was wildly overpriced for the product presented. Our friends that were staying with us ordered the surf and turf only to have the lobster tail come out charred? My wife and I chose to eat at the bar because our Mahi Mahi tacos at least were good. Another issue was we arrived on a Thursday and beside the bar next to the stairs leading up from the dive shop and beach area there is a trash can. This trash can is on the main walkway through the center of the main building. We noticed there was a pile of Bolognese. ON THE WALKWAY. That pile of food was NEVER cleaned up and was there on the paved walkway beside the bar at the main building OUR ENTIRE STAY. It was still there on Monday when we walked up to check out. The rooms. They were comfortable if not hodgepodge. The TVs are on hodgepodge lifts behind the dresser that work sometimes... The showers are all backwards on what is hot or cold water. The sinks are not though. The remotes for the ceiling fans and the A/C are also hit or miss. The outdoor furniture could not be sat on because it was so rusty that the rust was bleeding through the fabric of the chair and getting on our clothing. Amenities. Dive shop was great and the people working there were amazing, helpful and informative. The fitness room wasn't bad. It had what you would expect in a typical fitness room. The laundry service availability is ONLY Tuesday - Thursday. This didn't help us after the leak in the room we found our own laundry service and dropped off the laundry to be done. The Staff. They are about the only real reason we would even consider staying here again or even mentioning this resort to friends or family. Housekeepers were AMAZING! The Bellboys were SUPERB! The front desk were GREAT! Finally, I have to say I expected MUCH better from what is listed as a 4 Star hotel/resort. It was such an experience that our friends, that have been at this resort numerous times, were apologizing about our experience. They were stating they had never seen it like this before. I will not return to this resort. My next trip to St. Croix will be at another resort. My future travels will not include ANY Marriott locations unless that is my only choice. Again the STAFF would be the only saving grace at this location for me to stay here again.

  Mar 23, 2025
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  Get Ready to Relax!

  Be prepared to relax! The Marriott Carambola is an excellent resort to get away and relax! The Marriott Carambola is NOT for those who are looking for a perfect resort. This hotel has minor maintenance issues. What the hotel lacks from a maintenance perspective it more than makes up from a staff perspective! The Staff: Teneshia is warm and kind. Leah is gracious and sweet. Collin is gregarious and welcoming. Patricia is warm, kind and most of all fun. The Resort: Rooms are spacious. Well decorated. Every room is footsteps from the beach. Bathrooms are large and functional. The pool is large. Please note that there is not a hot tub. Chess, checkers, tic tac tow and an assortment of board games are offered. The Breakfast area is huge, well decorated and offers one of the heartier breakfast buffets that I have experienced. The breakfast buffet is outstanding. The Bar has excellent food that is well served. Suggestions: You will need a car because the resort is isolated. You might consider picking up groceries at a local market until you can figure out the local food scene. Buy plenty of snacks because the resort does not have a fully stocked market. Suggestions: If you can look past what I consider minor maintenance issues, you will have a relaxing time at the Marriott Carambola.

  Mar 13, 2025