Carambola Beach Resort St Croix US Virgin Islands

Customer ratings & reviews

TripAdvisor Traveler Rating

1621 reviews

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  Satisfactory!

  My husband and I enjoy every minute the view of the ocean was fantastic and the staff was very kind, helpful and happy. The restaurant was very good and variety, the swimming pool so pretty with the palms and the gazebo. The room was very clean and the view was nice, we like how the chairs in the beach was organize. My husband and I highly recommend. 👏🏻❤️👍🏻

  Jan 31, 2025
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  Do not waste your money, this resort is going downhill. Overpriced, misleading and dilapidated.

  Upon arrival there was no signage telling where the front desk was, we were rudely and loudly shouted at by a security guard saying that we could not enter the door that we were walking towards which appeared to be the lobby. We asked the guard where the front desk was and he pointed in a direction down the main pathway, he then walked away. Check in was simple, the front desk agent gave us a paper map of the resort and drew a line with a pen of where to find our room, yet this did not help us. We asked for a golf cart to take us and our suitcases to our room and were told that there was not one currently available, staff later told us that most of the carts were out of service and had been for many months. The pathways and sidewalks to the rooms are very dark and narrow, one travels along the back of the restaurant crossing speed bumps and gagging you with the smell from the dumpster, most of the walkways around the resort are broken, uneven, covered in mud and overgrown. The resort sits on one of the most beautiful properties in all of St. Croix, The beach is extensive, clean and not rocky on the west end. Palm trees line the beach offering shade and the water is shallow allowing you to swim far out without having to tread water. Wooden walkways to the beach were rotted away, broken and marked off with caution tape. Most of the outdoor showers and spigots either did not work at all or had broken plastic fixtures. The beach only had around 20-30 beach chairs and 4 umbrellas, not nearly enough for a resort of this size and we typically had a hard time finding a seat, Multiple broken beach chairs and tables laid at the edge of the beach, littering the beautiful view and beachside trash cans were overflowing and not emptied during our stay. The firepit on the verandah (Shown on the website) was broken. The 2 hot tubs were non-existent, one was filled with concrete while the staff attempted to hide the second one by filling it with potted plants. The pool was very large and clean with different depths and kept at the perfect temperature. Some guests brought their own speakers and were playing very loud music and ruining the vibe, when staff was notified, no actions were taken. We booked an Oceanfront room and loved how spacious the room was with an incredible ocean view. All of the windows could be opened allowing a great ocean breeze, when closed, the air conditioning worked very well to cool a room of its size. On the first night of our stay we noticed that the Wi-Fi was not working. We notified staff of this issue and they stated no other rooms were available for us to move too and that we would be notified of an opening, we never were. On the second day, our TV was not working and the water coming out of our sink was brown. When the maintenance employee came, he told me that the wifi in our building had not worked for many weeks and that the tv cut in and out because of poor signal from St Thomas, he stated that the resort needed to switch providers but has yet to do so. He also stated that the water from our sink was sea water and that the filters and chlorine levels would need to be checked, we never saw an improvement. The staff issued us only a $200 credit but never seemed to correct any issues, this resort charges an absolute fortune for a stay with no amenities . The food and drinks from the flamboyant restaurant were wonderful and priced average for a nicer resort. During the first 3 nights of our stay, food typically took 30 minutes to an hour to reach us after ordering and always arrived cold. When we asked the restaurant servers about this they stated that the kitchen in the outdoor restaurant had been broken for nearly 2 months, food was being cooked in the saman kitchen and was being wheeled on a cart to flamboyant. We saw the food arrive on a plastic cart, uncovered, and it would sit by the bar until the servers found the time to bring it to your table. The restaurants and bar were clearly understaffed, it typically took 10+ minutes to be recognized once seated and the service was very slow, there is only 1 bar on the property and the bartenders tell me that it is too small for the amount of guests being served and very unorganized. We spoke to multiple different department managers and most of them were not friendly and didn't seem interested in helping improve our stay. One of the food and beverage managers, Daniel Herrera, was frequently seen standing around talking & not paying attention to the restaurant servers that were overwhelmed. There are no activities such as water sports, tennis courts, spa or gift shop. The resort is visibly in debt, dilapidated, with no signs of improvement. The restaurant servers and bartenders were some of the friendliest, most professional people that I have encountered in the USVI. They were the shining stars of our trip! We enjoyed relaxing on the beach for our 5 day stay but we left feeling ripped off, the price charged for this resort is absolutely absurd. The corporate needs to refund us the amount this was actually worth and send some secret shoppers to investigate. As a travel agent, I will warn everyone I know to spend their money elsewhere.

  Jan 28, 2025
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  Great stay!

  Our team stayed at the Carambola Beach Resort for a couple days. The staff was very friendly and accommodating. The sleeping rooms are large and comfortable. The Board Room has a beautiful view. The group did not have any meals except for breakfast.

  Jan 20, 2025
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  For those that love to rough it in a remote island resort

  The good things are the view is beautiful. The dining staff and bar staff where as accommodating as the amenities would allow. They worked extremely hard to satisfy the customers. If you want a remote island getaway with hiking and biking, then this may be the place for you. That said, it did not have much to offer in its amenities. It only had a functioning bar and grill and restaurant. Food was on the quality of a big chain fastfoodfor bar & grill and a quick dining for the restaurant; however, nothing was fast or quick, and cost was 2 to 3x what you’d expect to pay for the quality. Also, not the most accessible property for those with physical limitaions. Also, rooms did noy have phones to call for service at the front desk, no concierge staff for any good recommendations from the front desk staff. And the customer service of the front desk was limited to one or two employees being helpful but rarely friendly . Most of the other front desk staff made you feel like it was a chore to help you or that they were doing you a favor. Finally, it was a very remote location. The remoteness is a chosen preference. It is about a 25 min taxi ride on narrow, curving, hilly roads with pot holes to get to Christiansen, the down town area. It was shocking to learn this is a Marriott property. I expected better from the brand.

  Jan 19, 2025
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  First impression of Carambola Beach Resort

  I'm a Marriott Titanium and stay over 75 nights per year at their hotels and resorts. Without exception I am greeted pleasantly and recognized for my loyalty. Not here. I was abruptly told by the young receptionist to put my bags in the corner and wait until 4. Never cracking a smile she reluctantly agreed to take my information and credit card info. The bar had 2 beers...bud light and corona light. The bartender couldn't say when he would anything else. No wait staff ever did take our food order so I worked with the bartender. All this in the first hour and a half. I can't wait to see what happens over the next 5 days.

  Jan 19, 2025