Casa Kimberly

Customer ratings & reviews

TripAdvisor Traveler Rating

117 reviews

• 

  Rude front of house staff definitely not worth the travel

  Absolutely disgraceful. Rude and arrogant staff. children feeling unwanted and drawn to tears just because the shoes wasn't in the stupid dress policy, however the children where dressed in evening jackets and attire according to a smart dress code. The hostess clearly could not be bothered to welcome us there. This was a birthday celebration with a group of people who traveled from Ireland and England to celebrate. Well it was there loss and our gain as we found somewhere much more accommodating and the food was incredible. I would absolutely not recommend this place at all totally not.!

  Feb 25, 2025
• 

  Should have read the reviews and avoided - awful experience

  Really should have read the reviews before going to this place. What an awful experience. The hostess was extremely rude. We arrived a little before our reservation time along with another couple, and were greeted by a sour faced and grim lady who seemed very put out that she had to deal with customers. She blocked our way up the stairs until we gave our name for the reservation (and seemed disappointed we actually had one). Had thought it might just be us, but watching others arrive she treated everyone with similar contempt. Witnessed a really heart breaking scene when she banned a child because he was wearing slider shoes (not flip flops or crocs as per dress code). He was all dressed up in a cute little jacket and was in tears leaving as their entire party was not allowed in. We should have taken the hint then and left ourselves as it didn't get better from there. This place only seems to be popular because of the movie star link - and age group of customers would support that theory. There are better ways of enjoying Liz Taylor than going to this utterly horrible restaurant.

  Feb 18, 2025
• 

  Horrible experience totally ruined by the so called GM. Juanita Gutierrez Ocegueda

  So, I just want to share an “experience”…..I won’t go into all the detail as it would end up an “essay”……I booked a table for dinner some months back at “Casa Kimberly”. We dined there last year and were captivated by the historical significance of the property. When I booked, I asked for a balcony side table if they could. They have a first come first seated policy, even if you make a reservation, however, I asked because, why not. Last week before we even arrived in PV, “on a whim” I booked a room to stay for the night, a surprise for my partner. I once again reached out about our dinner request and was told, no problem sir, you’re an in-house guest. They only have 9 rooms total. At check-in, another impulse, we upgraded to the “Liz Taylor” suite. Mind blowingly gorgeous & $,$$$ but hey, the history. Once again confirmed my request for our dinning table. Once again, of course Sir. So we arrive 5mins early for our dinner to be shown the last table at the very back of the restaurant. Umm…..this did not sit well with me. To keep it short I went down and spoke with the GM of the place to be told, so what, you get what your given!! This 🤬 set me off my nut, I absolutely let this women have it in no uncertain terms……30 minutes later the host of the restaurant had a table, as asked, ready……the night was ruined, I was livid to have been treated with utter contempt by this obviously incompetent manager who could not of cared less….and, it’s not over yet. The rest of the staff and the service was wonderful throughout the whole stay. This one manager just ruined the whole experience. I am not sure I would ever go back and i certainly would not recommend this place to anyone ever again. So research after, should have done before….same GM mentioned in previous reviews by the way….. Check out this review of C

  Feb 07, 2025
• 

  Classy

  This is an incredible restaurant and hôtel. We were there for dinner and it did not disappoint. Service location and food were worth every cent. If you want a higher end experience in PV well this is it. Make sure to walk around and enjoy the magical atmosphere.

  Jan 31, 2025
• 

  Best personalized hotel with VIP experience

  Best hotel, restaurant, and service. Stay at least a couple times a year (Cleopatra for us!). Butler service experience. Love the spa! Have always had pool to ourselves and even keep our floats and noodles on site for our return trip! Already looking forward to our next stay! They have even arranged van service pick up from airport for incoming family to transport to the Marriott-something that the Marriott would not do! Can’t give enough praise!

  Nov 03, 2024