Resort Details
- Various Bars/Lounges- Bar Tequila: Lobby bar
- Cat’s Night Club (age 18+)
- Aromes Coffee shop & Lounge (coffee & fine pastry)
- Bar Palapa: Lounge & beachfront bar
- Bar Maloo: Next to the pool with beautiful views of the beach. Fresh made alcohol-free natural fruit juices bar - Various Restaurants- Food TruckButipa and Tacos, during the day, by the swimming pool area
- El Pajarito: Main buffet with a great variety of international and local food. It offers breakfast, lunch, dinner,wood-fired pizza oven for lunch and dinner only.
- Snack Bar: Outdoor snack place and salad bar, offers daytime service.
- Creperie: Outdoor sweet and salty crepes place, offers daytime service.
- Restaurant BLoved. A la carte breakfast, lunch and dinner service exclusively for Privileged guests in a indoor space.The themed restaurants offer modern and cozy spaces as well as a high-quality gastronomic selection. The amount of access to the theme restaurants depends on the length of the stay and the category of room reserved. All restaurants depend on table availability.Privileged guests have unlimited access to the exclusive BLoved restaurant. It has dress code (casual or casually elegant) which should be consulted at the resort.
- Toscana: Enjoy the best ocean view in an outdoor cozy space and delicious Italian specialties in this a la carte restaurant,limited to dinner service only.
- Adelita: Authentic Mexican cuisine a la carte on an outdoor space, limited to dinner service only.
- Grill: Delicious steak house in an air-conditioned atmosphere, limited to dinner service only.
- Ayami: Enjoy the best Asian specialties (oriental cuisine, sushi bar and Teppanyaki table in an air-conditioned atmosphere,limited to dinner service only.
- Terrace: A la carte restaurant offering delicious specialties in an avant-garde tapas place in an air-conditioned atmosphere,limited to dinner service only.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting†
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports†
- Internet Access†
- Please contact the guest service department at the hotel for further information.
† Fees may apply
- Children's program, onsite
- Direct access to a beach
- Fitness center on-site
- Hot tub
- Non-Motorized Water Sports- Kayaks
- Windsurfing
- Snorkeling - PoolThere is 1 large pool with different areas for activities, relaxing and swimming with children.
- Sauna †
- Spa †
- Steam bath †
- Tennis courtThere are 2 tennis courts on-site.
- Golf †Golf course located within a mile of the property.
- On-site Entertainmentdancing or participation shows every night
- Xcaret
- Tulum-Xel Ha
- Playa del Carmen
- Cancun
- Other Local AttractionsMarina Punta Maroma
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
12614 reviews
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Mar 30, 2025Outstanding staff
We recently returned from a week stay here. We booked the privilege upgrade. The staff were helpful and very friendly. The food was great. We did not have much problem getting into the a la cartes but we did find it a bit challenging as certain restaurants were closed certain nights. We mostly ate breakfast at the beloved and were able to get in without a reservation. Breakfast at the buffet was good but I wasn’t a fan of the supper buffet (we did only go once). The fish tacos at the food truck were excellent. I wanted to try the nachos but they were always unavailable. One thing we missed was not being able to have a mimosa with breakfast because they don’t serve alcohol until 11am (stop serving at 11pm too). Although we had privilege, our room was not great. It was in need of some TLC. Around day 5 we noticed a sewer like smell coming from the drain pipe in the bathroom. By the end of our stay we had to keep the bathroom door closed. The other couple we went with had a really nice room. They upgraded to the romance package. The coatis also used our balcony (on the 2nd floor) as a bathroom a few times but that’s not really hotel’s fault. The beach was nice. There were lots of loungers. Unfortunately it was very windy during our stay and we weren’t able to spend as much time in the ocean as we would have liked. There was a lot of seaweed but they were very diligent in removing it. In summary, staff was great, food was great but would not likely stay again.
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Mar 30, 2025Beautiful time away
Bellboy Jose was wonderful and helped me out very much. He was cheerful and welcoming and was killing it with the customer service and providing plenty of laughs. Very much appreciate his attitude and assistance with everything at the front desk.
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Mar 29, 2025
Todo perfecto!
Cenamos una noche en Terrace, es un restaurante Español, nos atendieron, Luis, Arturo y Diana, y el trato fue expectacular. Todos los platos muy ricos. Volveremos seguro!! Los postres también muy buenos!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Mar 29, 2025
L’un des meilleurs hôtels sur la côte
Hôtel de qualité, que de bons souvenirs et une équipe au top. Restauration, activités, animations, bars, tout était parfait. Les chambres sont très bien entretenue et tout est nécessaire ! Rùben est le meilleur du monde, wesh alors mon ami !!! Une personne incroyable et généreuse ! Y aller sans hésitation !
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Mar 28, 2025
lovely!
Loved the experience! The staff is really nice and ready to answer any question we have! The restaurants are so good, the beach is amazing! really recommand this place if you’re looking to book a vacation in this area thank you for the great vacation!
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination, the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisorySanitation fee of 32.57 MXN (approx. $1.76 USD) per night per room. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed