Resort Details

OnSite Dining
  • Ayami
    Air-conditioned restaurant serving Asian A la carte cuisine with Teppanyaki tables and sushi. Dinner only.
  • Bamboleo
    Open-air restaurant serving the best a la carte grill and steak specialities. Also includes a snack bar next to the swimming pool.
  • BLOVED Lounge & Restaurant
    Restaurant exclusively for Privileged guests. Opening daily for a la carte breakfast, lunch and dinner.
  • Catalonia Burgers
    The ideal place to taste quality hamburgers during your vacation in the Caribbean. There are combinations for all tastes: with tomato, with bacon, with fried onion, with cheese and always accompanied by crispy French fries. Do you fancy a hamburger?
  • El Mercado
    Air-conditioned, international buffet-style serving breakfast, lunch and themed dinners.

    Available for all guests.
  • La Brisa
    Open-air, international buffet-style restaurant, serving breakfast, lunch and themed dinners.
  • La Crêperie
    Open-air restaurant serving salty and sweet crêpes.
  • Los Alebrijes
    Air-conditioned restaurant serving authentic, A la carte Mexican cuisine. Dinner only.
  • Toscana
    Air-conditioned restaurant serving a la carte Italian cuisine. Dinner only.
  • Various Lounges/Bars

    - El Abuelo
    - Margaritas
    - T Bar
    - La Pinata - Disco / Bar
    - Tequila Bar
    - Pure Chill Out Bar
    - Sports Bar
    - Bar Maloo

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 2971 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The Grill Steakhouse- Ivan

    Very nice clean hotel. We got a reservation with no problem. Food 🥘 s amazing. Went to The Grill Steakhouse last night and Ivan was our server. Excellent service and very welcoming. Thank you Ivan for giving us a great experience. The one thing I wish was that we had a view from our room and not just looking at other rooms. Lori & Tim

    Jan 11, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Rocky horrible “beach”

    Worst vacation I was ever on. The only buffet they had had many birds continually flying over all the food. It was indoors but with wide open spaces and no attempt to reduce the birds -it was Disgusting! The beach was totally rocky and filled with seaweed. the area of the ocean to go into required water shoes. No nice beach at all either to walk on, lie beside or swim in. The bars stopped serving drinks because they said they had no more cups. none of us knew that the disposable plastic cups they used were supposed to be returned! And when they were returned the person just dunked it in this pan of filthy greasy water and then used it - no cleaning or rinsing. Absolutely revolting!! The drinks (which we expected to be watered down and were- but it was not 1/2 alcohol but 1/3 amount of alcohol. You were unable to get ice so drinks were always warm. We were a group of 18 and one of our group who had signed up to have a family suite had only one queen size bed and the hotel said they must pay extra to get what they had already paid for! And their kids are 12 and 14. We made our reservations for the van to the airport early in our stay so it’d be all set up. That day they said that the van was supposed to be there but it wasn’t. They lied to us that it would be here soon and it ended up being an hour later and with no excuse given. the van driver let it slip that the reservation had never been made. Pick another resort. This one’s poor on so many levels

    Jan 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great experience, great staff!

    We had a great time with the privileged pass wich gives access to another pool, a great room, another beach, an included hydrotherapy session at the resort's spa and exclusive restaurants. The resort was very clean, the staff was very friendly and entertaining. The room was also very clean, cleaned everyday with a discreet service. Everything felt safe, if we forgot belongings of value in the room and/or left the safe open, the room would not be cleaned, and the staff would come back after we stored them accordingly. Towels and plenty of bottled water would still be served everyday in the room for free. The restaurants were great. We had no trouble with the quality of the food which exceeded our expectations. We had no worries about the freshness of certain ingredient. The restaurant reservation was a bit hard to do in the beginning, but we ended up trying everything we wanted. Pro tip : when you arrive, make sure you get someone in the staff to show you how to book so you'll be able to do it the next morning at (precisely) 8 o'clock without any issues. It didn't work on our computer, but worked fine on our phone (with lots and lots of page refreshing). The pool area was great and clean with plenty of places to sit. It's a bit more crowded during the weekend but we had no trouble finding a place (no need to wake up at 6AM to book a few chairs). However, if you are looking for a great beach, this is probably not the best resort since the beach is rocky and considerably small. It's a good place for snorkeling though! The pool area makes up for it. The animation on the resort was fantastic (special mention to Jared). Plenty of activities offered during the day around the main pool. The nights are also animated and fun. There are a lot of packages offered by the hotel and by locals on the beach (for a cheaper price) to plan activities outside the resort. We personally booked with a local and ended up having a wonderful and safe experience doing catamaran to isla mujeres. The only thing would be to check how far from the resort the activity is and consider that you often have to stop at other resorts to pick up some other people, so to total time might be a little longer. Hope this was helpful, enjoy your stay!!

    Jan 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great first time trip to Mexico!

    We actually visited this resort in November 2023. It was a super value and we had a great time. It was the first time for both of us in Mexico and this resort did not disappoint. It was about 1 hour from the airport and is in a gated community which feels really safe. There is a lot within the gates to see and do. We travelled outside the gates to the local mall that was about a 20 minute walk and that was great too. The locals were very friendly. The resort staff were amazing and the cleaning staff was great. Our room was beautiful and newly renovated.

    Jan 08, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Cata-youreonyourown-ia

    Checking in was easy. But be aware there is an environmental service charge per person per day, and they only accept pesos or cc. We were told by others that the no staff wanted to work the holidays and the ones that were made to do so were all in a bad mood and rude. It was few and far between to find someone who wanted to help or wasn’t rude. New Years Eve dinner was in the around the pool but we weren’t made aware that you have to buy a bottle of champagne ($75-$300) to attend that dinner. We couldn’t find anywhere that had an entertainment schedule so who knows what was going on and when. Also not aware of the perks we could take advantage of at the spa being a privileged guest. We tipped often and generously but that declined as we stayed longer and realized no staff really cared to help or about service. The resort in itself is nice. The groundskeepers are constantly out maintaining the gardens. The ‘beach’ isn’t great but it wasn’t a huge issue for us and we usually enjoy walking miles along the sand. Our room was redone and was clean. Not much closet space at all. No shelving in the bathroom or shower. However my son was in a double bedroom that was a little less updated (broken sinks. One wouldn’t drain the other wouldn’t spray, lights didn’t work) but he had a shelf in the bathroom and shower. No hot tubs. Beloved was okay and we never had a problem getting in, but the menu is small. Buffet food was okay. However it was the exact same food every single day. No change up whatsoever. They also have a hard time keeping it stocked. You cannot get a drink before 11am. Or after 11pm unless you go to the disco. No pool staff bringing drinks. From talking with others it seems nobody had an easy time booking a reservation for any a la carte restaurant, if they could even get one. Getting a reservation is next to impossible. Someone at the pool said it was easier to get Taylor Swift tickets. Everyone we spoke with had issue and a majority couldn’t get in at all. We couldn’t get in. On our ninth day we were told to go to customer service. They couldn’t do anything for us that night but would put in a request for the following day (our last night). We were told that we’d get a confirmation letter under our door. 10:30 the next morning and no letter, so I went to customer service again and was told we had a reservation and 7:30 at the teppanyaki. We show up at 7:20pm and were rudely told our reservation was at 6:30pm, we missed it and they had no other availability. So back to customer service. She confirms that they had our reservation for 7:30. Not sure what happened but it got mixed up and we were SOL. We could go to the Mexican restaurant instead. I was so mad we just went back into town. No apologies. They just don’t care. We ate a majority of our dinners in town. Kinda defeats the purpose of an all inclusive. All in all every single person we talked to was upset with the resort and wouldn’t come back. Feeding the agoutis was the highlight of the hotel but not worth coming back for. I’m actually not sure if they pay for their reviews or if we just had a terrible 2 week experience along with the rest of the vacationers there at that time.

    Jan 08, 2025