Catalonia Riviera Maya - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

3053 reviews

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  Child size portions

  We had excellent service from our waiter, Angel Gabriel. He was very attentive and helped us with our choices. The mexican restaurant is lovely but the portion sizes are poor! Our starter was larger than our main course. My husband's main course wouldn't have fed a toddler. I know that it's supposed to be fine dining and the food was lovely but there needs to be more of it. Our experience of the hotel has been that if it wasn't for the fantastic staff the place would fall apart. Noisy workmen day and night, no coffee available through the day, air conditioning unit breaking, unruly and drunken guests, expensive spa services just to name a few. I hope that you are paying your staff well and looking after them well because they have made our holiday.

  Dec 07, 2025
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  Neldy at front desk

  Neldy was a great help at the front desk. We are very appreciative of her assistance and attention to detail. The service at Catalonia is exceptional

  Dec 04, 2025
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  Not impressed

  Hotel is nice! BUT don't be fooled about the restaurants mostly unable to book a table in any of them. The steak house restaurant is not available unless you have an upgrade to the hotel next door which is the same hotel. My husband has tried to book a meal for my birthday and it's been impossible so we plan to eat out as for the food in the buffet restaurant it's plain and the same thing every night. Not impressed. When we was told we could not book any table for my birthday they said they would send something special for me! Which did not appear 🤔 lift now out and on top floor 🤔 been out since yesterday have been told they don't know when it will be fixed. Husband is getting over cancer treatment and still having some treatment so stairs are not good for him he gets exhausted easily. They have said we can move to ground floor tomorrow. He feels trapped in room as he can't keep climbing the stairs.

  Nov 28, 2025
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  They poisoned my friend’s life.

  They served my friend food she is allergic to despite warning multiple staff members. Incredibly slow response getting me into my room for medication after my key card failed. Like 45 mins. Before that service in the restaurants was very poor. Like not even being served coffee at breakfast. We always tip just FYI.

  Nov 26, 2025
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  Hotel lost its quality: no Privilege, weak food options, old rooms and hot water issues during the stay.

  I’ve been visiting this hotel since 2015, and it used to be my absolute favourite in the Riviera Maya. The quality, the service, the variety of restaurants, the themed dinner nights, the wide selection of fresh juices at breakfast, the fantastic entertainment team… all of it made the experience exceptional. As a returning guest, I always enjoyed the Privilege services, which truly elevated the stay. I remember that during several of my seven visits, the Hotel Director would personally walk around and ask guests if everything was perfect or if anything was missing. That level of care was remarkable. I hadn’t returned since 2021, and to my surprise, the experience has changed dramatically. We were no longer granted access to the Privilege services – not even when I offered to pay the additional fee. The request was simply denied. Previously, we could choose between two buffet restaurants; now we only have access to one. The food is repetitive, with very few (or no) vegetarian options. Breakfast, once a highlight, now offers only two types of natural juice and the same limited selection every day. The rooms are exactly the same as they were ten years ago, clearly showing signs of wear. No renovations, no updates, just the same furniture and decor aged by time. To make things worse, our room had no hot water, and only after complaining three times was the issue finally resolved. This hotel once set the standard for guest experience, and it’s disappointing to see such a decline after so many years of loyalty. Still, I genuinely believe it has the potential to recover its former excellence. Updating the rooms, improving food variety, restoring the personalised attention that made the hotel special, and offering returning guests access to the services that once defined the brand would make a tremendous difference. I sincerely hope management takes these points into consideration, because this place used to be extraordinary—and it can be again.

  Nov 22, 2025