Couples Sans Souci - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

5266 reviews

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  Converted skeptics

  As seasoned travelers, we are accustomed to snafus along the way. What separates the ok from the exceptional is how the resort responds to a difficult situation. Well, we had a “situation” when we arrived. The a/c was not working properly in our suite. It was just too stuffy to possibly get any rest. Staff attempted to service it, but couldn’t resolve the problem. The next 24hrs were unsettled in our bouncing between rooms. The front desk mngr brought Ops. Mngr., Nadia into the problem and she took control. WOW! We have been blown away by this resort and its staff. They have been nothing short of spectacular and turned what could have been an awful experience into a very memorable one. Beyond the staff’s response to our “situation”, we love the layout and charm of this property. It is very clean and kept up. Difficult to do in harsh island environments. We have enjoyed our meals and the attentiveness of the staff. You can always cross paths with an unenthusiastic staff member, but these folks across the board, in all the departments that we interacted with, are waaay above expectations. Quick example of the mngmnt attentiveness, I mentioned to Nadia that she may want to look into the lighting in a particular area of the resort where I took a little header because I missed a step. The next evening we were walking by the area and it had new lighting installed. That type of quick follow through of mngmnt is impressive.

  Jan 21, 2025
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  Couples still deliver

  Another close to perfect vacation with Couples. First, impeccable service with smile. Second, food was very good, specially in the by reservation restaurant. Activities were all good: water sports, scuba, tennis. And bars! Thanks, Couples.

  Jan 17, 2025
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  Romantic Beach Vacation

  This place is absolutely amazing. Beautiful property with lots of hidden nooks and crannies to explore, and it never felt crowded. Staff is friendly and gracious, rooms were clean and recently updated. Spa services are impeccable. I got the best hot stone massage of my life from Ruth in a pavilion on a cliff overlooking the water. Magical all around!

  Jan 06, 2025
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  Your Welcome! and VERY much so!

  We have just returned from Christmas & New Year LUXURY, at the CSS, and what a great time too, The Management & Staff pulled out all the stops over the period . ALL the Staff were extremely friendly and very helpful, the food and drinks were GREAT, with a massive variety too, the GALA Nights incredible, especially the amount of work put into New Years Eve event, AMAZING!! The resort being fairly small, 150 rooms, means you get to meet lovely guests too, and get more involved with the happy staff. The choice of dining also means , you can eat on the beach or choose for more formal dining, whatever suits your mood, The Hotel is well established, and IMMACULATE, so too the massive lush surrounding park like area, complete with Lake to stroll around Watersports are FREE too, massive choice of Toys, PLUS Free boat trips, snorkelling and Scuba Dives too It is the little " extra touches" that makes this place, the STAFF, a Violin player at breakfast, strolling Sax Player at sunset and the general outstanding decor, sparkling clean glasses, cutlery, special square ceramic plates in the Asian restaurant, the place has been finely tuned over the years, We are regular Caribbean Christmas & New Year travellers, and assure you the Couples Sans Souci will be hard to beat! If your your looking for a QUALITY break in Jamaica, book without fear! A truly great place to visit! Thank you to all Management & Staff for our Great holiday! Steve & Sandy x

  Jan 04, 2025
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  Amazing resort, with fantastic staff!

  Amazing resort, with fantastic staff! Having been to the Caribbean previously, we tried Jamaica for the first time, and what a treat. Couples San Souci is an amazing resort, where the staff genuinely want to make you feel at home. The rooms are spacious, immaculately cleaned with brilliant air conditioning! The resort itself is clean and tidy and the two Gala nights (Tuesday & Friday) are well worth being a part of. The Palazzina restaurant is a buffet, but with a menu option too, and very tasty food. We ate here most of the week, but did manage to book a table at the Casanova one evening, which served up great food also. It’s definitely worth trying to book a table before arriving as we struggled other than the one evening. Carol in the Palazzina restaurant for breakfast serves great omelettes whilst singing some of the classics, a great touch s the morning. We decided to sunbathe around the pool, with no issues getting sun beds. The pool bar created a good atmosphere and the daily quizzes from the entertainment team are great to take part in. A visit to the spa for a massage is well worth it, and worth booking in soon upon arrival as they tend to get booked up. Overall, a great relaxing holiday, would highly recommend.

  Jan 01, 2025