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694 reviews
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Nov 18, 2024Excellent service from Shaunae
Taking some time to recognize Shaunae at the front desk. Attentive, excellent customer, professional. The operations manager has been awesome too. Professional and great service. Their combined efforts have made my stay so much better.
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Nov 04, 2024This hotel should be the example for the rest of Barbados.
In summary, I’ve been to Barbados several times in a few months this year. Every single time, I’ve had horrible service from staff and the experience of the hotels, (other marriotts included) were borderline unwelcoming. THIS Marriott, on the other hand.. from the moment I arrived. The front desk staff were so welcoming and wonderful. At breakfast, Debrah, she single handedly made my experience the best. I looked forward to waking up just to meet her at breakfast. The staff were so polite, welcoming, and customer service oriented. The bar staff at lunch were wonderful, the cleaning staff were kind, and the general stay was beyond expectations for Barbados. They really upheld the Marriott international standard. Whoever the manager is for this hotel, understands the requirements of Marriott and they control their team the RIGHT way. The hotel was clean, AC worked well, room was comfortable, location was excellent, pool closes at 11pm for the late night swimmers. I would recommend this Marriott over the majority of hotels in Barbados simply due to their efficiency and consistency of service during my stay.
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Aug 30, 2024
A suitable hotel for short days and business trips
This hotel was clean, comfortable, the stuff were professional, they said breakfast, Hal access to computers and a TV room, there was a public swimming swimming pool, access to clean linen and there was also a fridge and small coffee maker in the room
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Aug 02, 2024Can I only get proper service if I'm staying as a guest???
Vistited as first time day pass guests on Emancipation day. Room and food were nice ,however, the atmosphere was VERY unwelcoming and unfriendly. From "The-Tired-of-Day-Pass Guest Attitude" Reception Guy, to "The-I-Don't-Give-A..."restaurant staff Service from staff was piss POOR! Had to walk up to a restaurant staff member to get help,even though they looked around and saw us there looking lost.This slim mature-looking guy said "Yes this is Centro,you can go and have a seat " offering a table inside,while others looked on. I asked to sit on the outside because it would be less cold,he said nothing, we went outside . 10 minutes later,NOTHING. I watched 2 staff coming out and going in in that time .Got up and looked through the glass door to see if everyone went home, someone looked across from the counter. I sat back down,still nothing. We went back inside after 15 minutes total, only the cashier was still there. Stated what happened and that I didn't understand. She said nothing. Just "Do you know what you want to order?" afterwards. She looked for the menu, took the order, gave us a bill to sign and eventually said "You can go back and sit down " ,after someone handed us 2 drinks. We got cups and went back outside. The mats came with the food in tow. Food order called out, placed down correctly,and not another word! Another eventually came by to ask if the food was good. I nodded yes ,as my mouth was full. Still no water though. I left questioning the standards.
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Jul 22, 2024
Excellent service, clean, well-maintained facilities, great breakfast buffet, 5 min walk to beach. Great value for money
Went on business last week with a diverse group from all over the Caribbean. It was an excellent trip. Extremely courteous staff throughout all areas of operations. Many small gestures done. Buffet breakfast were large, varied and tasty; included an omelette station, fresh baked bread / pastries, etc. Rooms and bathrooms were always cleaned every day and properly re-stocked (small handwritten notes to guests). They brought in fresh coconuts one day during one of our business sessions!! Beach is across the street, 5 min walk. My only peeve was the stay was not recorded on my Marriott BonVoy account despite pointing it out on arrival (I’ll have to follow up). Will look forward to next visit there. Great value for money.