Hotel Promotions
Honeymoon Amenities
Guests celebrating their honeymoon with us will receive a complimentary bottle of sparkling wine and special decoration in the bedroom upon arrival, plus a Welcome letter.

Important information: To receive this offer, just enter "Honeymooners" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you. Marriage Certificate must be present at the arrival with a maximum validity of 45 days after the wedding date.
Applicable Dates:
Booking Dates: 05 Nov 2020 to 19 Dec 2026
Travel Dates: 22 Dec 2020 to 19 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Exchange Privileges
Guests from Crown Paradise Golden are allowed to enjoy services at Crown Paradise Club, located next to the hotel.

• Hotel facilities
• 3 meals from open restaurants
• Unlimited domestic and selected imported drinks
• Daily activities
• A la carte dining with previous reservations

Important information: Additional information will be provided by the hotel at check-in. Restrictions may apply. Subject to change without prior notification.
Applicable Dates:
Booking Dates: 05 Nov 2020 to 19 Dec 2026
Travel Dates: 22 Dec 2020 to 19 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
The all inclusive program includes the following amenities:

• 4 a-la-carte restaurants and optional buffet breakfast
• 5 bars 
• 2 Snack bars
• Unlimited domestic and selected imported drinks
• Disco Nitro with drinks included until 2am
• Live entertainment, night shows, and interactive games some nights during the week at Club Nitro
• Daily activities: aqua-aerobics, water polo, spinning bicycles, yoga, ping-pong, tennis, volleyball, basketball, bingo, pool table, table games
• Gym
• 2 clay tennis courts and one multi-use court
• Free Wi-Fi service
• All hotel taxes and gratuities

Important information: Additional information will be provided by the hotel at check-in. Some restrictions may apply. Subject to change without prior notification.
Applicable Dates:
Booking Dates: 13 Jun 2023 to 19 Dec 2026
Travel Dates: 22 Dec 2023 to 19 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
OnSite Dining
  • Bellavista Cafeteria

    International buffet. Open for breakfast, lunch and dinner. Dress Code:  Resort Casual

  • Los Gallos

    A la carte authentic Mexican cuisine.  Open for dinner.  Dress Code:  Resort Casual

  • Paradise
    A la carte Mediterranean cuisine.  Open for dinner.  Reservations required.  Dress code:  Resort Elegant
  • Salvadors
    A la carte Gourmet Cuisine.  Open for dinner. Dress Code: Resort Elegant.
  • The Breeze
    This restaurant and full service bar has a privileged location overlooking the beach. Don't miss the chance to try our delicatessen style food and delicious sushi.
  • The Grill
    Grill and snacks area by the pool offers a selection of delicious salads, traditional Mexican tacos, hamburgers, pizza and grilled beef or chicken
  • The Pool Bar
    Offering a wide variety of cocktails, wine & beer.
  • The Pub
    Main bar offering assorted domestic and a selection of imported premium brands
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • ATM/Cash machine†
  • Baggage hold
  • Bell staff/porter
  • Business center†
  • Children not allowed
  • Concierge desk
  • Elevators
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • ATM/Cash machine†
  • Baggage hold
  • Bell staff/porter
  • Business center†
  • Children not allowed
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Outdoor pool
  • Pool
  • Restaurant†
  • Safe deposit box
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Water sports†
Off-Site Amenities
  • Internet Access†
On-Site Wedding Services
  • Weddings are celebrated on the beach or any other area at the hotel. For Packages pricing or more information contact Public Relations at the Hotel.

† Fees may apply

On-Site Recreation
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    1 Outdoor Hot Tub
  • Motorized Water Sports †
    Parasailing
    Water Skiing
    Banana boat rides, this is a third party company located on the beach.
  • Non-Motorized Water Sports
  • Outdoor pool
  • Pool
  • Spa †
  • Tennis court
  • Volleyball
Off-Site Recreation
  • Golf †
    Golf Course located within 5 Miles of Property.
On-Site Attraction
  • On-site Entertainment
    Musical & dance Shows
    Contests & Games
Off-Site Attraction
  • Puerto Vallarta downtown
  • Jungle Tours
  • Swim with Dolphins
  • Other Local Attractions
    Boat cruises to local fishing villages ($)
    ATV tours ($)
    horse back riding tours ($)
    City tours ($)
    Fishing tours ($)
    prices with TMTC local groundhandler at the hotel or at the travel agency booth located at the lobby.

† Fees may apply

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 8631 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    THE WORST EXPERIENCE

    We had the absolute worst experience at this Hotel. This place is a complete disappointment, and I wouldn't recommend it to anyone. The staff here are blatantly colorist and discriminate against Hispanics. Unless you look American, they treat you like you don't exist, no acknowledgment, no service, nothing. We were denied bar service at the lobby because we were in a bikini, yet just minutes later we witnessed how an American looking guy, shirtless and dripping wet, was happily served drinks without a second thought. During breakfast, I had to get up and ask for coffee myself because the waiter ignored me three times even after I raised my hand, she completely pretended I wasn't there. Meanwhile, all the other Americans seated around us were offered coffee multiple times without having to ask. To make matters worse, the room wasn't ready for a couple in our group. We spoke to Pedro, the general manager, in hopes of him helping us. Instead, he lied to our face, claiming they don't commit to how many beds are in a room, they only reserve based on the room view. That's nonsense because you specifically pay for a king bed or double beds on their website. He dragged his feet until 9pm to offer them another room. Why so late?? Clearly, he was waiting to make sure no one else rented it first. Yet, when a room for a lighter skin couple in our group wasn't ready, they immediately got an upgrade for the inconvenience, no hesitation, no excuses. The double standards, dishonesty, and lack of accountability are outrageous. Little did they know this couple was part of our group... oh and they were also Hispanic!! It is infuriating and honestly ruined what was supposed to be a relaxing getaway. Save yourself the trouble and avoid this place at all costs! Shout out to Vicky, a barista, the ONLY ONE that made us feel welcomed <3

    Mar 31, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Servicio mal

    No me gustó en general, sobre saturado, mala atención y deficiente servicio, camastros sucios, balinezas sucias

    Mar 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Deliciosos los paninis

    Toda la comida es muy rica, pero los paninis de la palapa con la Sra. Sandra ufff, sin duda lo mejor que comí en toda mi estancia. Les recomiendo no saltárselos :) En general el cuarto muy bonito, las albercas muy padres y también me gustó mucho el foam party!

    Mar 30, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Too much horrible music everywhere

    The view from the rooms is fantastic. The music impeded the listening of the waves…. Impossible to find a calm place to read. The activities are limited (no Pilate, dance classes or Spanish class that they have in other places) The food is good, but not excellent. Paradise restaurant is the best, and Hipolito the restaurant jefe is formidable!

    Mar 30, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Nice, but check what you paid for

    Nicer place than some. One star review because they switched the room for a cheaper choice without notice after we paid for a suite upgrade and acted like they didn’t speak English when we asked to settle the upgrade difference. Located close enough to take an Uber from the airport instead of getting sucked into the WAY over the top cost of shuttle websites push.

    Mar 29, 2025
Hotel advisories
  • AdvisoryIt is our policy that all guests under the age of 20 years old, must be accompanied by a guest 21 or older who must either share the same room or be in a nearby room.
  • AdvisoryThe Registered Guest is responsible for payments on incidentals per room and must be an adult of at least 18 years of age. Likewise, it is responsible for any and all damage caused to the room.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • Minimum check-in age: 18
  • Minimum guest age: 18
  • General policies:

    Check-in Policy:
    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:
    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy:
    A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information:
    Room taxes and service fee are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet policy : Pets Not Allowed

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