Hotel Promotions
Non-refundable Rate - No cancellations or changes allowed
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Applicable Dates:
Booking Dates: 15 Nov 2019 to 31 Dec 2050;25 Aug 2021 onwards
Travel Dates: 15 Nov 2019 to 31 Dec 2050;25 Aug 2021 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
On-Site Amenities
  • 24-hour front desk
  • ATM/Cash machine
  • Barbeque grills
  • Concierge desk
  • Conference facilities
  • Contactless check-in and check-out are available
  • Dry cleaning
  • Elevators
  • Exercise gym
  • Express check-out
  • 24-hour front desk
  • ATM/Cash machine
  • Barbeque grills
  • Concierge desk
  • Conference facilities
  • Contactless check-in and check-out are available
  • Dry cleaning
  • Elevators
  • Exercise gym
  • Express check-out
  • Free high speed internet connection
  • Free parking
  • Gift/News stand
  • Grocery store
  • Luggage service
  • Multilingual staff
  • Onsite laundry
  • Sauna
  • Tour/sightseeing desk
On-Site Wedding Services
  • 2167

† Fees may apply

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 3526 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Divi Phoenix Resort is 2nd to none!

    Divi Phoenix Resort meets all expectations with excellent service throughout the resort, pool and beach areas always clean and well maintained. Safe and great for young children.

    Apr 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Divi Phoenix Is A+

    Divi Phoenix is so phenomenal that it's hard to figure out where to start! Not only is the resort an A+ but the staff is second to none. The Phoenix is perfectly located where a walk to the Palm Beach restaurant area is doable and the expansive surf and sand are not even a minute from your room. There have been a few staff changes, like Joel Altuve Fossi as the new Beach and Pool Supervisor (he is fantastic and always eager to help make your stay more than memorable) but some of the "old" beach/pool stalwarts, like Sandra in the towel hut and Ariel Ramirez, the two Julio's (Cesar Rodriguez and Alberto Morales) are still providing top notch assistance at the pool and beach. These "guys" can never do too much. Andres Navarro Tapias moved to PureBeach and Wave Shack Bars and he's one who is always extremely pleasant, affable and lights up a room with his genuine smile. At PureBeach Razqua Salie was our server several times and she was always on point. The checkin and room cleanliness were perfect ... Chido Geerman and Hansel Pineda, managers of those areas, can be praised for that as they have very well trained and dedicated employees. Our trips to the restaurants were great, especially The Wave Shack. Hamburgers were to die for and the pizza is so thin and very tasty...well worth our visits. All in all the time at the Divi Phoenix is always the best 3 weeks of the year!!

    Apr 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful location

    First time staying here. Beautiful location. Close to the Palm Beach fun/restaurants/bars, but still so peaceful and quiet. Super clean and VERY comfortable beds! Very pleasant, friendly, helpful staff. Highly recommend and can't wait to go back!

    Mar 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Divi Phoenix

    The renovations that were done are fine , BUT could have had more input from Unit owners and some of the workmanship was 7/10 . Not degrading them but there are things like cupboards out in backwards , not allowing for better use . The Beach Manager Joel! Nothing but High Praise for this person!

    Mar 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A Friendly Face at the Divi Phoenix

    Sandra Mora at the towel hut always starts my day with a beautiful smile and kind words. When you talk with her she really seems interested in what you are saying. She is an asset to the Divi Phoenix and they should be proud to have employees like Sandra.

    Mar 27, 2025
General Policy
  • Check in: 4:00 PM
  • Check out: 10:00 AM
  • Minimum check-in age: 21
  • General policies:

    Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashSafety features at this property include a fire extinguisher

    Special Checkin Instructions: To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

    Know before you go: Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Contactless check-in and contactless check-out are available.

    Renovations: The property will be renovating from October 16 2023 to December 20 2024 (completion date subject to change). The following areas are affected: ExteriorSelect guestrooms During renovations, the resort will make every effort to minimize noise and disturbance.

    Optional Fees: Crib (infant bed) fee: USD 10.0 per dayRollaway bed fee: USD 10.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

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