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TripAdvisor traveler rating
3786 reviews-
Great Service & Convenient location
This is a nice hotel in Puerto Rico , They have good food & coffee. The bartender Jose was very creative with his drinks, and there are other restaurant options & bars walking distance as well as the beach and a supermarket.Located in between the airport & Old San Juan , this is a spot that I will come back to.
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Don’t go thru trip advisor. Hotel is nice
The staff was Amazing and tried to help. However, we booked a balcony room thru TripAdvisor. They were not able to give us the balcony room. Be careful of booking thru trip advisor. I recommend contacting the hotel directly. As I mentioned, the hotel staff was very accommodating and waived the resort fee bc of the issue with trip advisor. I won’t book thru trip advisor again - lesson learned
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My first trip to Puerto Rico.
This trip was planned as a gift for my wife’s birthday. After a long day of travel I was met with a warm reception by Juan. He made the first impression and it was a lasting one. I informed him it was my wife’s birthday and he gave me an upgrade seeing as the suite we booked wasn’t ready at the time of our arrival. To top it off the staff provided my wife with a birthday cake to make her day extra special. This was my first experience in Puerto Rico and it was awesome to say the least. I loved the hotel and the accommodations as a whole very clean the staff was very professional and friendly. I travel a lot and this was one of the best experiences I’ve had to date. Way to go Double Tree!!!
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Exceptional Venue and Service for Customer Events!
We recently hosted an event for our customers at the DoubleTree by Hilton Hotel in San Juan, and we couldn't be more pleased with the experience. The customer service was truly exceptional—both prior to and during the event. The staff went above and beyond, showing extreme helpfulness and professionalism. The culinary offerings were top-notch, with a delightful selection of light breakfast options, refreshing drinks, and a delicious lunch that left our guests impressed. The accommodations for our group of 30 were excellent; the facilities were very clean, and the provided parking was a much-appreciated convenience for our attendees. Without a doubt, we will be hosting future customer events at this location. The DoubleTree by Hilton Hotel San Juan has set a high standard for hospitality and service. Highly recommend! Tomas Escobar Principal, IBM
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Awesome!
Valerie, Stefania, Christian, William and James( car attendant) were great. We were treated like family.( priceless)The location, the pool, hot tub and the shuttle to the beach were amazing! I would recommend this hotel 100%.Thank you and many blessings 🙏