Every palette will be pleased at Dreams Cozumel Cape Resort & Spa. This Unlimited-Luxury®resort boasts four gourmet á la carte restaurants, one buffet and four relaxed bars and lounges where guests will find everything from kid-friendly favorites to sophisticated Asian-Mayan fusion cuisine. If someone is seeking midnight snack, room service also offers convenient and delicious dining options.
It wouldn’t be a family getaway without a healthy dose of fun and relaxation—and Dreams Cozumel Cape Resort & Spa delivers on both. Daily and nightly entertainment, including beach games, pool parties, cooking classes and live shows mean there’s never a dull moment in paradise. The Explorer ´s Club for children offers a fun, supervised environment for children, complete with staff certified by the Red Cross. Teens can chill at the Core Zone with video and arcade games or chat with new friends. While the kids are away, adults can indulge at the largest spa complex on the island, featuring massages, facials, manicures and everything else needed to be fully rejuvenated. Plus, romantic amenities and our unique location makes this a perfect destination to celebrate special occasions such as weddings, couples escapes, or family vacations.
Property information
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Resort details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer ratings & reviews
TripAdvisor traveler rating
569 reviews
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Dec 22, 2024Decent Stay with Room for Improvement
Overall, my experience at the resort was okay, but it didn’t stand out as particularly special. While the location and amenities were decent, there were a few key areas where the resort fell short. One of the most noticeable drawbacks was the limited food options available. The dining choices were not varied enough, and it was hard to find something that appealed to my tastes beyond the basics. It would have been great to have a wider selection of cuisines or specialty dishes to choose from. Additionally, room service was another area that needs improvement. While the staff was generally polite and responsive, the quality of the service itself didn’t meet expectations. Orders were often delayed, and on a couple of occasions, items were forgotten or incorrect. The overall efficiency of room service could definitely be better to match the level of comfort that the resort claims to offer. While the resort had its positive aspects, these shortcomings in food variety and room service affected my overall experience. I believe with some adjustments, it could easily improve, making the stay more enjoyable and memorable for future guests.
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Dec 19, 2024Must Go!
I absolutely loved staying in Dreams Cozumel! We got the preferred pass where we could go to all the Hyatt resorts which were Sunscape and Secret's. I saw some reviews complaining on cleanliness and housekeeping, but honestly that was not a problem for me. We were out on the beach and enjoying the pools the entire time. The ocean there was absolutely beautiful. It literally felt like we could just walk out and snorkel right from our resort. The water was crystal clear and the beaches were AMAZING! The food was also great! They had a so many restaurants to choose from. Normally all inclusive food is lack luster, but the food there was quite enjoyable. Not only was it just paradise, but the staff there was so great! I loved Heidi, Edwin, and Diego! They all were absolutely amazing, and so very sweet! They would find us to inform us about the special events they were hosting for that day and just made us feel like family. I loved it so much I will actually be back in 6 months.
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Dec 18, 2024
Should you go….Dreams Cozumel Cape
After reading negative reviews we were considering changing our resort but ended up going and enjoying our stay. Speaking with others who had previously visited this resort they noted many changes are happening and unfortunately not for the better. Pros: The food was solid for the most part. Our favourite was Olio and lunch at Oceana. We did have a few experiences where our food was cold when served but overall, we did enjoy the restaurants. Cappuccino at Coco Café was delightful Location – the beach is beautiful, and you can walk a long way. Snorkeling right from shore is outstanding (especially by the Secrets pier) – we suggest you bring water shoes as it is shallow and full of coral which make it very difficult to enter. Staff were excellent, especially the ladies on the beach servicing drinks, the team at Olio and Oswaldo at the front. Morning yoga with Peggie, who brings a delightful class that is inclusive and sets you up for a great day. Fire show was entertaining Cons: Consistency in drink mixing abilities They have a good selection of premium brands of liquor however use poor quality mix which really affects the quality. Cleanliness and updating around the resort. Limited daily activity and very quiet at night. Limited beach chairs – people get up very early to put towels on chairs to reserve Our visit to Cozumel was to experience the diving and snorkeling and that did not disappoint. Overall, the Dreams and Secrets brand under the new ownership of Hyatt seems to have suffered in terms of quality and consistency which is very unfortunate. We do not typically return to the same location as we like to experience different parts of the world however if we did we would definitely think twice about returning to Dreams Cozumel Cape.
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Dec 18, 2024
Another great Cozumel vacation
This was our 5th time to Cozumel. We stayed at a different resort every time, and Dreams was the best overall. From the time we arrived until we left the staff was friendly and pleasant to deal with. The breakfast buffet was good, with a variety of different things to eat. They served food and drinks on the beach which we took full advantage of. Dinner was delicious. We ate at all the restaurants at Dreams , El Patio at Sunscapes and Bordeaux at Secrets. If we come back a 6th time Dreams will be our choice.
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Dec 18, 2024
Love this Resort for many reasons
The staff at Dreams Cozumel Cape are always very pleasant and helpful. So much to do there. Use the APP they provide for your stay or ask for a printed copy of activities. Gym, yoga on beach , pool volleyball, kids activities, tequila class, great entertainment at night. We enjoy the beach, snorkeling and scuba diving too. Rooms are clean and lots of drawers for your clothes and a Nespresso machine too. Food is good but dinner restaurants need to serve hot food HOT not lukewarm. Love to have breakfast at Market Café overlooking the ocean. The Coco Café serves the best cappuccinos and macchiatos at 7am and its just minutes from my room.