Property information
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Resort details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer ratings & reviews
TripAdvisor traveler rating
1604 reviews
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Dec 23, 2024Bad service, rude staff most of them
My family of 40 people, stayed in the hotel for 1 week, THE SERVICE IS THE WORST. The staff looks angry all the time. Bad attitude. Some are even rude and responde in a bad way to any request. Make you feel like the dont want to help you. Is very sad to stay in a resort like this because it makes the general experience bad, even with a good pool or the sea. And is not just a few staff is most of them (maybe some cultural thing in curazao)
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Dec 22, 2024
Rooms are outdated and resort is not worth the price!!
just checked out at Dreams Curaçao Resort, and unfortunately, it was a very underwhelming experience. While some of the staff were friendly and helpful, service was incredibly inconsistent—several staff members outright ignored us or provided incorrect information that made the trip frustrating. The condition of the rooms was shockingly poor. There were stains on the bathroom ceilings, visible mold, and rust along the sink and in the shower. Everything about the bathroom felt old and unkempt, far from what you’d expect for the price. The food was outright disgusting, and the drinks were nothing special. For an all-inclusive resort, this was very disappointing. The beach loungers were old and soggy, adding to the feeling that the property has seen better days. I expected much more, and I wouldn’t recommend this property unless they make some serious updates and improve their service standards. Save your money and stay elsewhere!
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Dec 21, 2024
Wont stay at this resort again
Not a very pleasant stay, was in my room more than I wanted to be. Staff was not very friendly but those who were it was appreciated. Not much going on for you to want to participate in or do at the resort. Food was not good but ate because we knew of no other options.
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Dec 20, 2024
Bait and Switch
On the recommendation of Delta Vacations, we booked rooms in the new Preferred Il Mare section of the resort, which was to include private beach, pool, bar, restaurant, a butler, in an ocean front "pod". Upon arrival, we were handed a regular room key with no explanation until we questioned it and had to prove our reservation. At that point we were told that the rooms were unfinished, however, they were obviously finished enough for the BRAVO network to film Love and Hip Hop in Miam there. We were told to check back in the morning to talk to a manager. We checked back 3x when they kept giving us different times the manager would be available (once we were told to come back at 10 AM - we were told that at 10:10). Then we were told a manager would find us - they never did. We had a basic room, not facing the ocean, not even a king size bed which we booked, dated, and not thoroughly cleaned. None of the other amenities that were to come with the Il Mare experience were available to us. The app does NOT show current menus - the menus are much shorter than what is shown in the app. The Preferred experience was to come with bottled beer. We had to pull teeth to get more than 2 bottles/day per room. The pools were nice and the beach area was nice, although small. Service in bars and resturants was hit or miss. Sometimes you were seated, sometimes you found your own seat. Sometimes drinks would be brought to the table, sometimes you had to fill them yourself. Dishes prepared were inconsistent day to day. Christina in the preferred club did her best to accommodate us and elevate our poor experience, but even her requests on our behalf were ignored. We were told throughout the week that we would get a certificate for a return stay, which we had to fight to get upon checkout. I doubt we will use it because we have ZERO trust that we will actually get what we booked after being lied to so many times.
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Dec 20, 2024Needs Help
We were travelling with another couple and never had been to Curacao. We have had our share of all inclusive resorts all over the Caribbean, so we opted to book the new IlMare section of the Dreams resort so we could have a more secluded stay, away from busy beach/pool bars, kids, etc. The new ILMare section consisits of private "pods" on a private beach, private pool, bar and restaurant and a butler! This is what we booked. Upon arrival, we were told ILMare was not ready so we could not stay there and were given a standard room......with 2 double beds! We were told to see the manager the next morning because the manager was not there. The next day we tried to see the mangaer, but kept being told to keep coming back. Never spoke with a manger. Well, we walked over to the ILMare grounds and found a bunch of people there and asked a security guard there what was going on. He told us they were shooting a Bravo network series there.....Love and Hiphop in Miami, if I remember correctly. So, apparently we were lied to at the front desk. There were others that we met throughout the week that were bait and switched too. The film crew and "actors" were on resort for a few days then left. After that we tried walking over to ILMare again, but were stopped by security. There were now people staying there because they were walking to/from that area and we could see them using the chairs, etc from our balconies. Apparently we were also supposed to have access to Preferred Status amenities, but were never told that by desk staff. We eventually found this after a couple of days. They have a Preferred Lounge where you get free snacks/appetizers and drinks with top shelf liquors.......but you mix them yourself?? The snacks and appetizers looked good, but we did not try them as they were just on platters sitting on a shelf. Sorry, not eating sandwiches, wraps and other perishable foods sitting on a shelf for who knows how long. There was a woman in the Preferred Club who did help us out a lot, I believe her name was Christine. As for the resort in general........the grounds were nice and relatively clean. The beach area is small, but adequate and if you like snorkelling, there is some sea life to see, but don't expect a pristine reef enviroment. The bar(s) and drinks were a disappointment. They use tiny cups, so getting a properly mixed drink never happened, not that I expected that from an all inclusive. The food was the greatest disappointment.......breakfast was decent if you used the omelette/egg station if you wanted anything warm. Even fresh pans of food brought out, were luke warm at best. Also, chopped up hot dogs from yesterdays lunch buffet do not contitute sausage in the real world. The lunch buffets were the worst in my opinion. We ate there the first day, and tried the second, but hardly touched our plates. The food was unappealing/lacked description such as just "fish" or "pasta". Much of what we did try was barely warm. We never ate there after day two. We walked the beach to the right down to a restaurtant called Tomatoes and ate there. A little pricey, but good pizza. For dinners, we had three options, the Italian, Steakhouse and Oceania for seafood. I love seafood, but after looking at the menu (which did not change), I would've only tried the chicken dish. We did not try that one. We tried the Steakhouse one night, but what was they called a strip steak, was litterally a 1/4' thick and the diameter of a hamburger patty, so order two right off the bat if you are going. There was a steak salad that was good, but there was next to no greens......I've had more garnish on a plate. Again, the limited menu did not change throughout the week. The Italian restaurant is where we ate the remainder of the trip for dinner. It had the same menu all week, but had more pallatable options than the others. Every meal we tried was good, but was often prepared differently from day to day, such as way too much ceasar salad dressing, hardly any greens in the salad, steak was marinated and cooked versus cooked and sitting in a pool of marinade.....A positive on the dining experiences, the staff was very good and friendly, wether it was the buffet or fine dining. Negatives, food quality, ability to serve at proper temp and inconsistancy of preperation was very lacking. We never tried room service, mainly due to the complaints from other guests stating there orders took hours or were never even delivered. The room we had was adequate and fairly clean for all inclusive standards. Our room faced away from the beach, though not a great view, did shield us from the loud music from the evening festivities at the lobby bar. We did have a roof leak in our bathroom overnight the first night resulting in pooling water on the floor. We informed the front desk, and by the time we finished with breakfast it was all cleaned up and taken care of. Housekeeping was courteous and did a great job during our stay. Upon checkout, were were told we would be emailed a certificate for a free weeks stay that would be good for a year due to our inconvenience. If we were informed of ILMare not being done (as the front desk told us) and having to get a standard room, we never would've made the trip. The front desk NEVER offered us anything to make up for that to enhance our stay and was never able to speak to a manager. I highly doubt that free week will be used.