Highlights and features
- · Only 10 minutes away from the airport.
- Upgrade to the Preferred Club an enjoy an upgraded suite in a premium location, access to a private lounge, and other exclusive privileges.
- · Maximize your vacation hours by checking pick-up times on scheduled transfers.
Know before you go
- · Relax in the cenote-inspired Dreams Spa by Pevonia®.
- Find the perfect meal for every occasion at one of the nine unique on-site restaurants.
- · Enjoy a wide range of activities perfectly suited for every vacationer.
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- One bottle of wine/sparkling wine, rum or tequila ( per room/per stay).
- 25% Discount on Spa Services (one per person/per stay)** (Max of 2 per room.).
- One in-room family breakfast or sparkling wine breakfast (per room/per stay).
- One bottle of wine/sparkling wine, rum or tequila ( per room/per stay).
- 25% Discount on Spa Services (one per person/per stay)** (Max of 2 per room.).
- One in-room family breakfast or sparkling wine breakfast (per room/per stay).
- Gift Beach Bag .
- One family/couple photo per booking.
- 50% off Romantic Dinner. Discounts are only applicable towards select romantic dinner menus/packages.
All Preferred Club rooms offer the following additional amenities and services:
•Preferential status and amenities
•Preferred Club suites in premium locations with amazing resort side ocean views.
•Upgraded bath amenities
•Bathrobes and slippers
•Upgraded mini-bar service (refreshed daily)
•Pillow menu available upon request
•Complimentary newspaper in-suite (English or Spanish) upon request.
•Both rain shower and telephone shower heads
•Bluetooth connected speakers in the bathroom
•Daily maid and turn down service
•Access to private Preferred Club Lounge
•Special concierge service
•Personalized check-in and checkout
•Daily continental breakfast service
•Afternoon hot and cold hors d’oeuvres
•Exquisite desserts and fine liquors
•Complimentary business center
•Exclusive dining privileges
•Daily á la carte breakfast in Oceana restaurant
•Private Preferred Club beach area
•Beachside waiter service
•Bali beds available (additional costs apply)
•Beach concierge service
•Exclusive spa privileges
•25 min. back massage in a shiatsu chair at Dreams Spa *
•Additional 25% discount on spa treatments **
* One per person per stay (maximum for 2 guests, 16 years and older).
**Not combinable with any other promotions or offers.
** Added value’s are not combinable with same added value’s of other promotions.
Unlimited -Luxury Inclusions program includes the following amenities:
Limitless access to gourmet à la carte dining options without reservations required
Unlimited international and domestic top-shelf spirits
Unlimited natural fruit juices and soft drinks
24-hour room and concierge services
Pool and beach wait service
Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
Daily maid service
Endless daytime activities and live nightly entertainment
Theme parties, oceanfront bars and entertainment venues
No wristbands required
Unlimited-Luxury Inclusions!
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- Bar/Lounge
Offering 6 bars and lounges, serving top-shelf brand domestic and international top-shelf spirits, ranging from swim-up to a nightly music lounge.
Barracuda - Barefoot beach bar with magnificent views
Desires - Sports bar during the day, disco with live music and dancing at night for Manatees
Sports Bar: Disco (Manatees)Rendezvous - Lobby bar
Showtime - Theater bar (This bar is subject to the entertainment schedule)
Sugar Reef - Located at the pool area
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- Barefoot GrillCasual grilled favorites served poolside
*According to local guidelines, please note that mask use is mandatory at all restaurants. - Bluewater GrillSteakhouse. Outdoor seating available.
*According to local guidelines, please note that mask use is mandatory at all restaurants. - Bordeaux
- Elegant French cuisine. For Adults only (minimum age of 16 years old)
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- Coco Cafe/ Dolce Ice Cream Parlor
Open 24 hours
- Premium coffee and snacks in a casual and relaxed atmosphere at the shopping center
- Delicious ice cream with a variety of flavors
- Dress Code: Casual
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- El PatioÀ la carte Mexican food served in a friendly atmosphere with traditional dishes
*According to local guidelines, please note that mask use is mandatory at all restaurants. - Himitsu
À la carte restaurant specializing in Pan-Asian cuisine with Hibachi tables.
Hibachi tables for show cooking, under reservation with Concierge.
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- Oceana
À la carte seafood dining experience
Daily à la carte breakfast.
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- Portofino
À la carte Authentic Italian food served in an elegant, friendly atmosphere with traditional Italian dishes and a pizza oven. Outdoor seating available. Daily à la carte breakfast.
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.
*According to local guidelines, please note that mask use is mandatory at all restaurants. - World Cafe
- A buffet-style restaurant serving international specialty items and classics
- Late night bites available
- Approximate seating capacity: 288
- Dress Code: Casual
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- 24-hour room service†
- Accessible rooms†
- All-inclusive meal plan
- Babysitting†
- Business center†
- Concierge desk
- COVID test onsite
- Currency exchange†
- Exercise gym
- Golf,Offsite†
- 24-hour room service†
- Accessible rooms†
- All-inclusive meal plan
- Babysitting†
- Business center†
- Concierge desk
- COVID test onsite
- Currency exchange†
- Exercise gym
- Golf, Offsite†
- Laundry/Valet service†
- Meeting rooms†
- Pool
- Tour/sightseeing desk†
- Water sports†
- Wireless internet connection in public areas†
- Please contact the hotel for additional information.
† Fees may apply
- Children's programExplorer’s Club for ages 3-12, offering video games, crafts and even their camping adventure on the beach. Open daily from 12 p.m. – 8 p.m.Core Zone for Teens is for ages 13-17, features daily activities and a vast array of sports and games for teenagers. Open daily from 2 p.m. – 10 p.m.*Adults are allowed access when accompanying their children.The program is designed to entertain the little ones with different activities based on science, nature and exploration. At this fully supervised children's program, kids will enjoy the following:
•Arts & Crafts
•Playground
•Indoor game room
•Storytelling and music
•Treasure hunts
•Sandcastle contests
•Board games and video games
•Kids stage
•Light snacks area for kids
- Fitness center on-site †*Please Note: Reservation is required, please confirm directly with the resort. Hours may vary.
- General †
Unique Experiences:
•Tequila tasting
•Shopping
•Cooking classes
•Chef Table Gourmet Experience*
•Cocktail lessons
•Spanish Lessons*Additional costs may apply
- Kayaking †There is a nominal charge added for activity to protect and preserve our beautiful environment to Kayak Tour.
- Pool †Four swimming pools: main pool, activities pool, children’s splash pool, adults-only pool. Exclusive Adults.
The family pool is now the pool that includes Manatees swim-up bar. - Snorkeling †There is a nominal charge added for activity to protect and preserve our beautiful environment to Snorkeling.
- Spa †Pamper yourself at the a la carte spa. Treatments include massages, facials, body scrubs, reflexology, manicures and pedicures, all available for a reasonable charge. Hair styling and make-up application for special events is available for adults, teens and kids.
There are total 13 cabins – 9 individual cabins, 2 double cabins, 1 double VIP cabin
- Teen programsCore Zone Teen's Club. The hotel offers special activities for your teens ages 13 to 17 too!
The Entertainment Center features daily activities and a vast array of sports and games for teenagers. Teens can meet
each other and chill out, while enjoying a variety of board games, video games and activities:
•Social events including disco mixers
•Snack bar with non-alcoholic drinks and snacks
•Video games: Xbox 360®, Wii® and Play Station®
•Ping-pong
•Billiard
•Air Hockey
•Football table
•Adults are allowed when accompanying their children - Tennis court †Coming soon in April 2020.
- Water activities †-Non-motorized water sports
-Introductory scuba lessons in the pool
-Water volleyball
-Scuba diving (Additional fee)
Following amenities are coming in April 2020:Water park, including a children’s splash pool, lazy river, a waterslide and a Rollglider aerial ride.
- Golf †
- Rock climbing †
- Xel-HaEnjoy aquatic adventures in natural lagoons and caves while learning about ancient Mayan culture.
- XcaretLearn about Mayan culture and enjoy family activities at this ecological/archeological theme park.
- Chichen ItzaOne of the most impressive Mayan Ruins, named one of the new 7 wonders of the world.
- CobaThe Mayan ruins of Cobá are located deep in the jungle, boasting the tallest pyramid in the Yucatan peninsula.
- Tulum Mayan RuinsThese ruins located in the one of the most important cities during its time, are among the most popular sites to visit including ancient artifacts, pyramids, a beach and breathtaking views of Caribbean Sea from cliff-top.
- Isla MujeresThis relaxing island, accessible by ferry, is a great place to visit as a day trip from Cancun.
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
4288 reviews
-
Apr 22, 2025A nice getaway with kids... probably wouldn't return in the future.
We stayed at Dreams Natura during our spring break trip in March. Overall, it was a good stay. The property is older than what my research showed (before I booked it), so I am guessing the date displayed is based on when the Hyatt acquired the property. All in all, it was a nice getaway with small kids, but I don't believe I would stay there again. Here are my highlights and lowlights: Pros: -The property is really pretty, and the common areas are well kept. -The Room Service staff were incredible. My toddler has an allergy to the protein in milk and requires a special milk. I was unable to fly with her milk, so I was stuck figuring it out once we got there. The Room Service staff found the milk we needed, chilled it, and brought it to our room. They also left me with plenty of stock so we had enough for our whole stay. -Being a member of the Preferred Club made quick meals and snacks extremely convenient/easy with small kids. The bar staff in the Preferred Club, especially Luis, were also extremely kind and accommodating. The concierges for the Preferred Club were also pretty great. -There are plenty of pool activities and room to move around on the property -The ice cream shoppe was a major perk for us. It was so nice and convenient to be able to quickly grab a sweet treat. Cons: -The food situation needs some serious updating. They don't dinner reservations, which is great at first, until you realize how bad the system is. Basically, you need to make it to dinner by 4:30 pm to get on the list, or you will wait at least 2 hours for a reservation. So, in our 5 day stay, we had to eat at the buffet 3 of those days. The dinner buffet is blah. Our small kids were fine with it, but as an adult, I found myself eating the kid pizza, bc the other food was a miss every time. -The rooms were clean, but there was noticeable black mold on the brims of the sinks. Our bathroom trash can also had black mold on it. I am extremely allergic to mold, so I had a hard time being in our room/bathroom. -They have signs around the pool saying you can't reserve chairs, but absolutely no one enforces that, so you better be ready to wake up early while you're on vacation. If you go down around 6 am, you're able to reserve a pretty good spot. If you wait until 7am, you might as well go back to bed, bc everything will be taken. -The bar staff around the pools are not very friendly - especially, the swim up bar. Most of the bar staff are interested in getting you in and out as fast as possible. I know they are just humans, and some people can be impatient. But, I felt dismissed/rushed in and out every time. It's worth noting, I did not feel this way at other bars in the resort. The swim up bar staff were extremely rude and stand-offish to me and my kids. -We had an ocean view junior suite with a terrace. The terrace had title right in the center that was buckling, which was really unsafe for small kids.
-
Apr 21, 2025Underwhelming
Although the staff was quite attentive, responsive and courteous, the hotel itself was too full, there was never a sunbed available by the pool, even as early as 7AM all were taken, the pool are was not well cleaned/maintained. The room was quite spacious and comfortable, but it lacked electrical plugs (other than on the bathroom, there was only one, taken by the coffee machine; also a couple of USB type A plugs by the bedside table, unusable for my devices which are USB type C.
-
Apr 21, 2025Great view, not good beach. Good Restaurants, not good drinks.
Nice hotel and well kept. Great staff. The beach has so much seaweed you cannot walk on in and certainly cant swim in it. It is beautiful, so if you just want to view, you are good. We wanted to walk in the water and maybe even swim, you cannot. Pools were beautiful, but a bit cold. The restaurant's food was good, the buffet was so-so (but I do think that about most buffets). The drinks were just bad, over 5 days I did not really have one drink I liked and I do not think I am that picky. Beer is a good choice, cold and pre-made. Lots for kids to do, but I will mention it again, the water was cold. My kids 8 and 7 even found it cold. Despite whatever shortfalls, it was a nice resort and we had a good trip, I do not think I would return due to the beach. Oh yea, the shows at night were very good I thought.
-
Apr 20, 2025A good bit of fun for my mom and daddy and a little ones
Overall a great trip. It always ends too soon. The ocean view with hot tub on the balcony was a very nice touch. Only issue was the pool area closed far too early, 8pm to be exact. A few of the restaurants were not that great but others like the Japanese and Italian restaurants were phenomenal
-
Apr 20, 2025
Amazing VACAY
My 10yrs old son and I loved the resort! We had an amazing vacation. Few things to tweak and it would of been perfect. Cons I had to get up at 5am to secure a spot by the pool. INSANE NO? By 6:30 there's no spot left. They should have one less pool for the preferred guest (the adult pool was almost always empty) There's rows rows of chairs by the pool, definitely over crowded. The ocean water was murky but I knew that before booking. Pros NO reservation needed for A la carte, if they were full, they would give you buzzer until your table is ready. Delicious food! Great drinks, amazing staff, clean room. Download the app and request anything you like. Live music was great. Arcade, waterslide lazy river so much fun. Buffet food was great. They even let you bring food outside by the pool. Great drink service by the pool. Thank you to all staff! they work tireless with a smile
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.