Hotel Promotions
Deal of the Day. Non-refundable Rate - No cancellations or changes allowed.
The discount is already reflected in the vacation price.
Applicable Dates:
Booking Dates: 05 Jul 2018 onwards
Travel Dates: 05 Jul 2018 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Non-Refundable rate. No Cancels/No changes.
Non-refundable Rate. - No cancellations or changes allowed. The discount is already reflected in the vacation price.
Applicable Dates:
Booking Dates: 14 Nov 2018 onwards
Travel Dates: 14 Nov 2018 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Non-Refundable Rate. No Cancels/No changes.

These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.


Applicable Dates:
Booking Dates: 05 Sep 2023 onwards
Travel Dates: 05 Sep 2023 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Get free perks: sparkling wine breakfast, 25% discount on spa, and more.
Free Perks Inclusions:

  • One bottle of wine/sparkling wine, rum or tequila ( per room/per stay).
  • 25% Discount on Spa Services (one per person/per stay)** (Max of 2 per room.).
  • One in-room family breakfast or sparkling wine breakfast (per room/per stay).
Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products. Discounted amenities and services cannot be combined with other discounts. Additional restrictions may apply on eligible Romantic Dinner packages or Spa services. All services should be arranged with the concierge after check-in. Resort Coupons cannot be combined with Spa, Wine, or Romantic Dinner discounts.

Added values are not combinable with same added values of other promotions.

Applicable Dates:
Booking Dates: 06 Feb 2024 to 30 Jun 2025
Travel Dates: 05 Jan 2025 to 30 Jun 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
More free perks for upgraded room: 50% off romantic/family dinner, fruit platter, and more.
Free Perks Inclusions:

  • One bottle of wine/sparkling wine, rum or tequila ( per room/per stay).
  • 25% Discount on Spa Services (one per person/per stay)** (Max of 2 per room.).
  • One in-room family breakfast or sparkling wine breakfast (per room/per stay).
  • Fruit Platter on arrival.
  • 50% off Romantic/Family Dinner. Discounts are only applicable towards select romantic dinner menus/packages.
Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products. Discounted amenities and services cannot be combined with other discounts. Additional restrictions may apply on eligible Romantic Dinner packages or Spa services. All services should be arranged with the concierge after check-in. Resort Coupons cannot be combined with Spa, Wine, or Romantic Dinner discounts.

Added values are not combinable with same added values of other promotions.

Applicable Dates:
Booking Dates: 06 Feb 2024 to 30 Jun 2025
Travel Dates: 05 Jan 2025 to 30 Jun 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save an additional 5%.
The Discount is already reflected in the vacation price.

Blackout dates may apply.
Applicable Dates:
Booking Dates: 26 Mar 2025 to 21 Apr 2025
Travel Dates: 26 Mar 2025 to 21 Apr 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 40%
Discount already reflected in rates.
Applicable Dates:
Booking Dates: 01 Mar 2025 to 31 Mar 2025
Travel Dates: 01 Mar 2025 to 20 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Experience a higher level of luxury with Preferred Club inclusions.
All Preferred Club suites offer preferred status, upgraded amenities and upgraded services: 
•Personalized check-in and check-out  
•Special concierge service 
•Preferred status and amenities 
   oPreferred Club suites in premium locations 
   oUpgraded mini-bar oUpgraded bath amenities 
   oPillow menu 
•Private Preferred Club Lounge  
   oDaily continental breakfast service 
   oAfternoon hot and cold hors d’oeuvres 
   oExquisite desserts and fine liquors 
   oComplimentary computer access 
•Gaming consoles menu available upon request and subject to availability 
•Exclusive spa privileges  
   oComplimentary access to hydrotherapy circuit (one day per stay)  
•Access to the exclusive adults-only Preferred Club rooftop pool 
•Access to the Vista Prime Restaurant

** Added value’s are not combinable with same added value’s of other promotions. 


Applicable Dates:
Booking Dates: 26 Nov 2021 to 31 Dec 2050
Travel Dates: 26 Nov 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Kids Stay Free.
Up to two kids stay free (3-12 years old).


Applicable Dates:
Booking Dates: 01 Mar 2025 to 31 Mar 2025
Travel Dates: 28 Apr 2025 to 14 May 2025;18 May 2025 to 19 Jun 2025;19 Aug 2025 to 31 Oct 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Receive $200 in resort coupons to enhance your stay.

Guests will receive $200 in Resort Coupons per room, per stay.

Resort Coupons do not hold any cash or commercial value, are not refundable and non-transferable.

Resort Coupons are valid during the original stay and cannot be combined with any other promotion or special offer.

Redemption information will be provided by the hotel at check-in.

Important Notice: This entire offer is based on availability and can be modified or closed out at any time.


Applicable Dates:
Booking Dates: 23 Jun 2020 onwards
Travel Dates: 23 Jun 2020 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Complimentary Water Tour Experience with your stay.

Guest will receive Complimentary Water Tour Experience with your stay. Join us daily at 1:00 PM or 2:00 PM for a scenic adventure from the hotel to Puerto Cancún where you’ll experience breathtaking views. Then, continue to a beautiful stretch of clear water just in front of the hotel, where you can dive in and revel in the refreshing ocean. Please note this experience is subject to weather conditions. Reserve your spot soon with the Concierge team availability is limited to 10 seats each day.

Applicable Dates:
Booking Dates: 05 Mar 2025 onwards
Travel Dates: 05 Mar 2025 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy Unlimited-Luxury™ inclusions during your stay.

The inclusive program includes the following amenities:

  • 24-hour access to food and beverage options including kid-friendly menu options
  • In-room mini-bar fully stocked with soft drinks, juice, bottled water & beer
  • Buffet and a la carte restaurants without reservations required
  • Bars and lounges serving international and domestic brand beverages
  • Unlimited Fruit juices, soft drinks and snacks
  • Endless daily land and water activities for all ages
  • Live music and local entertainment
  • Explorer's club for Kids ages 3 to 12 with supervised activity programs daily
  • No wristbands required
  • All taxes and gratuities

Unlimited-Luxury® for the kid in everyone!

Important Information: Redemption information will be provided by the hotel at check-in. 

Applicable Dates:
Booking Dates: 14 Jun 2018 onwards
Travel Dates: 14 Jun 2018 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • Bars
    Barracuda, Beach bar with magnificent views.

    Desires, Sports bar:
    - Sports bar during the day with multiple TV screens to enjoy sports events
    - Adults-only dance club with music lounge and late-night DJ 

    Rendezvous, Located in the main lobby area, enjoy our cocktail menu while taking in the view.

    Sugar Reef, Located at “La Plaza” gourmet court area, perfect for enjoying your favorite tropical cocktail with views of Isla Mujeres.

    Veranda, Lounge bar located at the specialty restaurants terraces

    Bar 360°, Adults-Only Rooftop bar located on the 16th floor with stunning views of the Cancun area, including Isla Mujeres, Hotel Zone and more.

    Breakfast is available for Preferred Club guests with a set menu.
  • Bluewater Grill

    Dinner: A la carte international fusion specializing in Mediterranean cuisine with breathtaking Cancun skyline views. All guests during dinner. Family friendly. 

    Approximate seating capacity: 80

    Adults-Only for Dinner

    o Preferred Club Adults-Only for Lunch


  • Coco Cafe

    Premium coffee, pastries, and a variety of ice cream options in a relaxed atmosphere with ocean views.

    Late night bites include fruits, yogurt, sandwiches, and more.

  • Himitsu
    A la carte restaurant specializing in Pan-Asian cuisine with four Teppanyaki tables (Teppanyaki tables under reservation with Concierge). 

    Three available concepts: Sushi bar, Teppanyaki table and à la carte menu.
  • La Plaza
    International themed gourmet court within six different stations including: 
    - Wellness food with gluten free and vegetarian options. 
    - Pan Asian with a sushi bar and wok kitchen. 
    - Mediterranean with a pizza oven. 
    - Grilled area for hamburgers, hot-dogs and more.
    - Mexican with the “tacos al pastor” and antojitos display.
    - Desserts with crepes, ice cream parlor and sweet desserts choices.

    Outdoor seating available. Approximate seating capacity: 80
  • Mi Lucrecia
    Authentic a la carte Mexican cuisine.
    Approximate seating capacity: 98
  • Portofino
    A la carte traditional Italian specialties and a pizza oven in a contemporary setting.
    Approximate seating capacity: 130
  • The Chef’s Table
    • Located inside the main kitchen, it is the most exquisite gourmet experience. Perfect to enjoy an amazing interactive
    dinner and getting a peek behind the scenes
    • Reservation required with concierge or sommelier
    • Approximate seating capacity: 12

    *Additional costs apply. Reservations required with concierge or sommelier
  • The Wine Cellar
    • Located in between the Portofino and Lucrecia restaurants, the wine cellar offers a private dining experience with an
    extensive wine list and sommelier*
    • Approximate seating capacity: 10
    *Additional costs apply. Reservations required with concierge or sommelier
  • Vista Prime restaurant
    Vista Prime
    - Vista Prime restaurant will be designated for Preferred Club guests only.
    Vista Prime is an asado-style restaurant based on the grilling and barbecue methods used throughout South America. The shift in availability reflects the elevated restaurant experience, including the premier rooftop location boating panoramic views of Cancun, a chef and sommelier guided culinary experience offering the option of dry aged meat with an open kitchen concept, and an expansive mixology menu and top selection of wines.
  • World Cafe

    International buffet serving local and international specialty items and classics. Offers an exclusive children's buffet area as well as a private room for children to dine and play. 

    Approximate seating capacity: 188

On-Site Amenities
  • Babysitting†
  • Beauty shop/salon†
  • Body scrub†
  • Child programs†
  • Dry cleaning†
  • Health club†
  • Laundry/Valet service†
  • Live entertainment†
  • Lounges/bars†
  • Massage services†
  • Babysitting†
  • Beauty shop/salon†
  • Body scrub†
  • Child programs†
  • Dry cleaning†
  • Health club†
  • Laundry/Valet service†
  • Live entertainment†
  • Lounges/bars†
  • Massage services†
  • Medical Facilities Service†
  • Meeting rooms†
  • Pool†
  • Restaurant†
  • Sauna†
  • Spa†
  • Wireless internet connection in public areas

† Fees may apply

On-Site Recreation
  • Children's program †
    The Explorer’s Club for Kids, ages 3 to 12, features activities supervised by our Red Cross certified staff. The program is designed to entertain the little ones with different activities based on science, nature, and exploration. At this fully supervised children's program, kids will enjoy the following:
    • Arts & Crafts
    • Indoor game room
    • Storytelling and music
    • Treasure hunts
    • Sandcastle contests
    • Board games and video games
    • Kid's stage/mini theater
    • Light snacks area for children
    • Movie zone
    • Climbing wall
  • Fitness center on-site †
  • Golf †
    This hotel is adjacent to a beautiful 18-hole, 72-par golf course.

    The Puerto Cancun Golf Course, with its exceptional greens and lush Caribbean tropical surroundings, is an excellent choice for sport enthusiasts. There are several activities offered such as children’s clinics, private lessons, and a restaurant.

    Puerto Cancun Golf Course is closed on Mondays
  • Kayaking †
  • Leisure Facilities †
    - Ping pong
    - Billiards
    - Beach volleyball
    - Remote-control ships and cars
    - Foosball
    - Outdoor yoga on the 9th floor
    - Fitness classes
    - Board games
    - Pickleball
  • Non-Motorized Water Sports †
    - Water aerobics
    - Non-motorized water sports
    - Introductory scuba classes in the pool
    - Kayaks
    - Water volleyball
    - Hobie Cat

    * Additional fees may apply
  • Scuba diving †
  • Spa †
  • Teen programs †
    Ages 13 – 17 have the Core Zone Teens Club to socialize, play sports or games, and relax. Activities include but not limited to:

    - Social events including disco mixers
    - Snack bar with non-alcoholic drinks and snacks
    -  Video games: Xbox One, Nintendo Switch and PlayStation®
    - Ping-pong
    - Pool table
    - DJ booth
    - Cinema
    - Air hockey
  • Water activities †
    Speedboat Adventure
Off-Site Attraction
  • Marina Town Center Puerto Cancun Mall
  • Parque Nizuc Waterpark
  • Xcaret
  • Xcaret Park
  • Xenses Park
  • Xel-Ha
  • Tulum Mayan Ruins
  • Cobá
  • Chichén Itzá
  • Cancun Hotel Zone

    About 10 minutes away.

† Fees may apply

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 3226 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Service!

    We enjoyed our stay here. The employees were very friendly and helpful. This was the best service I have ever received in Cancun. The food was delicious and there were a decent amount of options. We also appreciated the cleanliness of all the restaurants. The room was spotless. The pools were nice but they always seemed to be pretty full. The beach was not the nicest but there are lounge chairs and wait staff there as well as a beach bar. The resort had a fun atmosphere overall and I would recommend it.

    Mar 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Family vacation

    Staff is super friendly, helpful and professional. This resort is family oriented, and a great place to relax, be pampered or go off on excursions. The rooms are cleaned twice daily and very comfortable. Food was delicious and plentiful. Beverage options from coffee to smoothies and cocktails are numerous and readily available. Staff goes the extra steps to accommodate. We had a lovely time.

    Mar 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great FAMILY resort.

    Great Family resort. Everything we experienced was great. The food was amazing and the service was exceptional. We did not upgrade to preferred due to traveling with 4 children. Note-This is a FAMILY resort. If you are looking for a place without children, this is not your place. Our kids really enjoyed all of the access they had to everything from the pool to the game room. We would return.

    Mar 27, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    I had a good time, but don't think I would go back

    Pros: Rooms (modern, clean, impressive), restaurants (great food), pool area (fairly large, the building blocks the wind which is nice, it also blocks the sun after 5pm unfortunately too), coco cafe (good coffee and treats), close to ferry to visit Isla Mujeres (highly recommend) Cons: Buffet (not very good, not much selection), beach (not very big or room to swim), price of golf and excursions (overpriced), being pestered to signup for the timeshare (staff is great otherwise).

    Mar 26, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Won’t go back

    This is more of a hotel than a resort. Very small with limited activities. Was there as a family, with kids ages 10,12,14 and 16. Resort is a giant wind tunnel so be prepared for your glasses to tip over. Beach is not great by any means, should have stayed near the hotel zone for a better experience

    Mar 26, 2025
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • Minimum check-in age: 18
  • General policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Pet policy : Pets Allowed:

    Small Dogs Welcome

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