Location
BeachProperty information
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Resort details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
- Basic Wi-Fi 4 devices per room
- 2 hours late check out based on availability
- Gym
- Unlimited local phone calls
- Concierge services
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in
Customer ratings & reviews
TripAdvisor traveler rating
3497 reviews-
Not a great experience
Our experience wasn't the best. The food was mediocre, and the facilities were in poor condition. The sauna didn't work, the hot tub was always lukewarm, and the swimming pool was really small. The staff weren't great except for the head of activities, Roger. He was great, friendly, and always ready to help.
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Excellent
Great place, great people. Clean and homey. If you have a problem they will try everything to fix it
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Home away from home
This is our home away from home for the past 10 years. Coming annually to reconnect with our friends and staff we’ve known over the years. Always professional, friendly and attentive.
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Overnight stay
I was only in Cozumel for a night and stayed here. I left wishing I could stay longer. This Hotel is amazing! Very nice and highly recommend staying there.
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Great Stay, Great accommodations
El Cid is excellent IMO ! Really great location and value with the all-inclusive option. Clean cool rooms, excellent food/seafood, great location with dock for scuba daily pickup. Well maintained grounds, pool area and snorkeling right off the deck. The support team is always happy and working to clean and maintain the place. I never left the grounds for a 5-day scuba trip. Highly recommend !