Resort Details
- All Restaurant Dress Code
BREAKFAST/LUNCH DRESS CODE
To enhance the unique breakfast and lunch experience, please note the following casual dress code in all gourmet restaurants.For Ladies
Recommended: Sun dress, elegant sandals, T-shirts and skirts
Permitted: Shorts, T-shirts, flip-flopsFor Gentlemen
Recommended: Long pant, formal bermuda, polo shirt, sleeved T-shirt, sandals, or tennis shoes
Permitted: Shorts, sleeved T-shirts, flip-flopsNOT PERMITTED:
Swimming trunks, bikinis, swimsuits, tank tops, sleeveless shirts, baseball caps or any type of hat.
DINNER DRESS CODE
To enhance the unique dining experience, please note the following casual elegant dress code is all gourmet dinner restaurants.For Ladies
Recommended: Dresses, skirts, long pants, shoes, Capri pants, elegant sandalsFor Gentlemen
Recommended: Long pants, collared shirts, casual shoes
Permitted: Formal bermuda, dress sandalsNOT PERMITTED: Baseball caps, peaks, tank tops & flip-flops, sport shorts
- Cocotal RestaurantGuests can choose from a welcoming lavish food display for breakfast featuring cooking stations, mouthwatering dishes and irresistible home-baked bread. For dinner guests appetites are met with enjoyable tastes from all over the world served A la carte. Cocotal offers something for everyone in an elegant air-conditioned atmosphere.
- D’Italia VillasContemporary Italian cuisine and memorable dining experience by offering three essential must-haves; superior food
quality, an elegantly charming ambiance, and staff members that make you feel at home. Open for A la carte dinner. - D'Italia CasitasAuthentic Italian Cuisine in a luxury beachfront setting that offers traditional dishes, along with creations from our international chefs.
- Fuentes Culinary TheatreCome and enjoy one of the world's most avant-garde concepts in culinary entertainment. Open kitchen with full cooking show of iron chef level. A one-of-a-kind Culinary Theater with gourmet acts hosted and performed by our chef and sommelier designed to satisfy both, your appetite and your curiosity.
Our Creative Chef, will take you on a journey filled with exquisite aromas, colors, textures, contrasts and flavors, and the finest selection of ingredients from our greenhouse. Our Sommelier, guides you through the magic behind the subtle art of pairing to make this epicurean journey an absolutely memorable Experience. - Health BarServing fresh fruit, juices, whole wheat sandwiches and smoothies.
- Kampai Pacific RimKampai not only has its own sushi menu, but also is creatively decorated with Buddha statues and other eye-catching oriental designs. Serves lunch and dinner.
- KickOcean front, in a laid back atmosphere you can enjoy delicious preparations from the grill as well as typical Mexican specialties together with an ice cold beer or other beverage of your liking.
- La Cabana PizzeriaWood burning oven pizzas served to order, and a selection of Angus burgers, gourmet bites among other succulent Mexican "botana" preparations.
- La Isla RestaurantWelcome to the real Mexico, the perfect place to experience during lunch time the authentic Mexican "street food" while you enjoy our relaxed ambiance with stunning garden views. During dinner, delight your senses with our exclusive "Mexican author's Cuisine” in a pleasant and casual atmosphere.”.
- Rincon MexicanoThis open-air palapa restaurant features continental breakfast as well as A la carte international breakfast, lunch and dinner, with a special focus on Mediterranean cuisine at dinner.
- Santa Fe GrillIn the midst of decor reminiscent of the old New Mexico missions, Santa Fe Grill is an innovative proposal catering unique flavors on coal oven-cooked dishes and presentations ideal for sharing. It is, no doubt, a memorable experience of our guest, recommended to enjoy at sunset, due to its spectacular view of the sun setting over the surrounding mangrove.
- SpotStart your day in paradise, merging into the jungle, in a stress- free scene; have a mouthwatering gourmet breakfast & lunch.
- Swim-Up Bars
Our Four swim-up bars serve gourmet snacks, premium cocktails and other refreshing beverages without you having to leave the pool.
- Bar La Isla
- Bar Las Fuentes
- Bar Pericos
- Bar Papagayos
- Bar Pelicanos
- Colibri
- Quetzal
- Faisanes
- Albatros
- Gaviotas Seashore Bar
- Bar Tucanes
- Spot - Thirty-Two CornerServing delicious salads and sandwiches.
- Various Lounges/Bars- Bar Guacamayas- Bellinis Bar- Martinis Lobby Bar- Gaviotas Seashore Bar- Kick
- 24-hour front desk
- 24-hour room service
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services†
- Car Rental Services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- 24-hour front desk
- 24-hour room service
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services†
- Car Rental Services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Elevators Not Available
- Exercise gym
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Medical Facilities Service†
- Non-smoking rooms available†
- Pool
- Restaurant
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Bike rental
- Direct access to a beach
- Fitness center on-site
- Golf †Golf course located within 5 miles of the property.
- Hot tub
- Leisure FacilitiesAvailable activities include:
Tequila tasting
Soccer
Kayak tour
Dance lessons
Yoga classes
Cocktail lessons
Eco tour
Fruit carving
Greenhouse tour - Motorized Water Sports †Available activities include:
Wave runners
parasailing - Non-Motorized Water SportsAvailable activities include:
Paddle boats
Kayaks
snorkeling gear - PoolThere are 6 pools on-site including 5 freshwater pools and 1 natural salt water pool. This property has swim-up bars.
- Snorkeling
- Spa †What the warm sun, sand and surf do for your body, the spa will do for your soul. Adhering to the ancient Mayan principles of earth, wind, fire and water in perfect balance, a visit to our exclusive spa will add another element to your vacation: joy.
- Tennis court †There is 1, lit tennis courts on-site.
- Volleyball †
- Scuba diving †
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
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This place has gone downhill fast
Just left after spending a week here. This was our 3rd visit at this resort and boy have things gone downhill. The people running this resort have managed to turn a nice resort into a dumpster fire. The resort is literally falling apart. It looks like no maintenance or upkeeping is being done at all. Pools are dirty and water isn’t being maintained at proper Ph levels. We had a strip with us (we have a pool home) and oh boy…we stopped getting in the pool after that. Are there any health inspections in Mexico? The staff is hit or miss. The casitas bartenders are good. The rest of the staff is mostly useless. Bartenders are too busy playing on their phones to serve customers. Drinks have zero consistency and are undrinkable 50% of the time. The activities staff is terrible. Too busy flirting with each other and playing on their phones to show up on time to activities and at times even skip them all together. Is there anyone supervising the activities staff? They’re absolutely terrible. The resort didn’t seem very busy and we still had a hard time getting reservations at restaurants. One of the staff members said they cut down on staff numbers to save money…which makes sense. Final thoughts: There’s no reason to ever visit El Dorado Royale again. Not when there’s much better resorts out there such as Secrets, Breathless, and many others who actually seek to care about the customer experience and the product they have.
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DO NOT GO HERE - insulting, unpleasant, mediocre facilities - not worth your hard earned moneiu
A staggeringly insulting indifference on the part of the staff who hates your very presence Am- there is one philosophy here - collect an absurd amount of money , at which point clearly demonstrate your nasty disdain for every unfortunate soul who bought their decoeptive bill of goods. This is called minimum effort. No one cares if it’s memorable , relaxing, or anything of the sort. They care that you pay and you shut up. Whoever is the corporate owner should pay attention: every person I met said they felt constant disrespect and an ice cold genuinely nasty disposition. This places beautiful grounds can not make up for the disdain you feel at every turn. When you ask 5 times for the blackout drafters to be fixed (which have also not been dusted in years) and over two days no one can be bothered. You’ll leave not refreshed - you will leave feeling like a sucker who has been had. Having traveled the world - this hands down the most insulting, unworthy experience I’ve ever had. Whomever the cooperate patent is, should listen: approached by random people throughout - every single one said they would never come back. Why? It is so easy to be decent, .kind, but here there is disdain for the people paying to come. There are a million places near where you will not only have a beautiful experience but exchange life stories with the wonderful staff’s chefs and managers. Don’t go here. It’s appalling and inexcusable
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Awesome resort. Will return
My review would mirror the one cwarrow from Milwaukee put in April 16th. The staff were great everywhere you went. Food was good. Plenty of options on where to eat. So many pool options and almost all had a swim up bar. Our room was 1407. Great location. A small pool with bar a 20 sec walk behind our room. Great options for alcohol. We enjoyed walking everywhere because it's so beautiful. Grounds crew do an amazing job. I'm definitely going back.
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Exceeded our expectations!
Where to begin - El Dorado Royale exceeded my expectations at every turn. I do a lot of research before I commit, so I knew going in that the beach at this resort is not really a swimming beach, and that was perfectly fine. We were able to see and hear the ocean, walked up close to the ocean, and had a Beachfront Junior Suite, so we were more than good. If the need to actually swim in the ocean is a dealbreaker for you, then this is not the place for you, but for us, it was perfect! The moment we walked up to the front desk to check-in, we were greeted with someone asking us what we’d like to drink - moments later we were sipping Proseccos. As others have said, the grounds are simply magnificent! Palm trees, flowers and streams are everywhere - they are lush and impeccably cared for, kudos to the groundskeepers. There are a couple of main (larger) pools, but there are also many small ones all over the grounds where you can relax in the sun in a quieter space. The resort is quite large, but we liked it so we could get our steps in, but they also have golf carts that will pick you up and take you wherever you need to go if walking longer distances is an issue. The employees are the BEST! Every single one we passed anywhere had a smile and an “Hola!” We never really had an issue with pool deck chairs – yes, everyone gets up early with their towel clips and fastens them to the chairs, but we always managed to find a spot at the larger pool. FOOD - You are able to eat at any of the restaurants within El Dorado Royale, El Dorado Casitas , and Generations – they’re all part of the same company. We enjoyed eating at La Isla as they offer an array of food (buffet style), and it’s open-air eating next to the pool. We wish it were open every day for breakfast, but that’s usually only on the weekends. But we had lunch there several times and it was delicious. Mauricio at La Isla was delightful, he made a point to remember my name - bonus points for sure! Cocotal is where they have breakfast everyday, very good, but it’s larger so it’s noisier and mostly indoors. They also have a pizza place on the other side of the pool, that was also good, we ate there once. For dinner you have to make reservations on their “app” (it’s not really an app that you download, it loads in your phones browser). That was okay, we mostly got in everywhere we wanted to eat. Pro-Tip = if you attempt to make a reservation for 2 and it says no availability, change the number of people to 3 and you will likely be able to get a reservation. Habb – the Indian restaurant was great, just be aware that restaurant is all the way down at the Generations Resort, one of the farthest – which was fine, just be aware. We also loved Kampai, the sushi/Asian restaurant – they have other food if you don’t eat sushi. Raul, our waiter on our last night was wonderful. We also ate at the Mediterranean D'Italia Villas, also very good. ENTERTAINMENT – Every night we headed over to the Guacamayas Bar where they have some sort of entertainment. We saw the band “Black Cow Band” three of the nights we were there, and another “Cygnus” – both very good – keep booking them!! We only wish they could have gotten longer sets than just 1 hour – let them play for 2 hours! Also, the aerial and cabaret acts they had which went on after the bands were also very good. I thoroughly enjoyed the water aerobics at La Isla Pool – kudos to Maurice (name, sp??) who led the women and a few men of all ages for some needed and fun exercise. He also did a fantastic job leading the foam party, which I’ll admit is not my thing, but he did a great job and everyone loved it. ROOMS – The rooms were lovely and comfortable and the balcony overlooking the beach was divine! The only thing was we were two sisters traveling together and I emailed three times requesting 2 beds (2 double, twin or full, whatever), but no, we had to share a king bed. Management – please be aware not everyone coming to your resort are couples, some are just friends, family and the like, and would like separate beds – please make this happen in the future. The beds and pillows were comfortable and there were plenty of towels – just nowhere to hang them, despite having plenty of empty wall space where they could install several towel bars. There were a few ants here and there, but you have to expect that a bit when you come to a tropical location. They weren’t anything we couldn’t manage. I didn’t like that the door to the shower is completely clear – please frost those like the bathroom door, a bit more privacy would be good. Same goes for the open (and clear) window/panel between the bedroom and the bathroom. We used two of the beach towels to throw over this divider as I am always awake before my sister and the light (and noise) pollution that spills into the bedroom is kind of annoying. They also fully and regularly stock the fridge with soft drinks, cerveza, and water – they do provide plenty of bottled water. Also, all of the public rest rooms were impeccably cared for, clean and well attended to. Just one other thing to take note of – the balcony doors lock behind you when you close them. There should be a sticker on the door or a note on the table or something as a warning. We ended up getting locked out on the balcony for about 30 minutes before we were able to force the door open with its broken handle. We notified three employees (we shouted for help and each said they would have security come right away), before we “broke” back into the room, at which time someone from security came in at the very same time. They did send someone to fix the broken handle on the balcony door very quickly and all was well. That would be the only thing was truly a negative. Please put notices somewhere in the room or on the sliding door mentioning that it locks behind you, and that you shouldn’t shut it all the way unless you keep part of the curtain between it. We also called the concierge to have a golf cart pick us up at our room with our luggage the day of our departure. No one came and we had to walk to the lobby. It was a lovely morning and we like to walk, but with all of our luggage it was an inconvenience. All of this said – I LOVED my time at El Dorado Royale and can’t wait to come back!! I fan-girled the entire time I was there and we are planning to come back next year, but plan to stay longer! Thank you again to everyone at El Dorado Royale for one of my favorite, most relaxing vacations ever!
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Great Resort, Amazing Staff
We have visited El Dorado Royale a number of times now, and it is still quite good - one of our favorites. I actually never write reviews, for anything, but I felt compelled to write one this time. The resort itself, as mentioned, is still great. Food, staff, etc - all great. This time, however, we met an amazing Concierge named Angie - and I just wanted to give her a specific shoutout. Not only did Angie help us expertly plan our week on site, she went above and beyond after our vacation, tracking down a document that we needed - all of which was outside of her scope of work. After having little success trying to contact the resort from abroad when we got home, I took a chance and asked Angie. Not only was she willing to help, but was instrumental in gathering the document that we needed. It would not have happened without her. If you are visiting El Dorado Royale, count yourself as lucky, if your concierge is Angie from behind building 54!
- AdvisoryImportant Note: Although the hotel offers over a mile of sandy white beach, some of the area is not swimmable due to protected coral. There is a swimmable area and also a unique natural saltwater pool on property.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- Minimum guest age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed