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3336 reviews
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Nov 11, 2024November in PR
Every room had all the conveniences needed to make your stay comfortable. The lobby area was extremely cold all the time. Even the rooms were very cold. The breakfast could have been different. There were eggs omelets or eggs and sausage with fruit every day. A change-up is good.
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Oct 31, 2024Renovation project in progress.
Staff have all been friendly and helpful. Hotel is in major renovations so lots of construction noise each day. The AC is running on super cold, bring warm clothing for the lobby and casino areas. It would have been nice to know this in advance.
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Sep 25, 2024Worst place to stay in San Juan
I checked in on Sunday September 22,2024 upon arrival front desk agent Melvin who checked me in was very cold and extremely rude, no smile, no welcome to the hotel. He was more concerned with making a sale of how many more people I was traveling with and his upgrade sale. I was given a room and the whole carpet wet and smelled like mold. The only good service was the housekeeping cleaning I was grateful. Please do not eat breakfast the pancakes are hard and horrible. Upon checking out on Wednesday September 25 ,2024 worst front desk agent BLANCA I encountered in my life. I asked her why I was getting charged more than I was told she explained and I understood she began to raise her voice saying that you people come all the time with 4 people what to be charged for 2 people I left hotel feeling heartbroken the way I was treated. Please do not stay at this property. The manager OCar has no control of the front desk agent . He needs to train team better customer service. All concerned about his upsells and not the customer’s stay.
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Sep 14, 2024Honest review
Parking accessible and fast but not free Check in was fast and easy Room is HUGE and well equipped with small fridge and microwave and sink 2 tvs and a well furnished living room and dining room with a bedroom door for privacy Hot tub was nice and hot, pool looked beautiful and clean not cramped, enough seating for people and free towels. The gym was well equipped with cable machine you will need ankle straps to do any leg workouts but does have several upper body attachments. They have a bike, 2 treadmills, an elliptical machine and a nice rack of free weights with 1 bench, few medicine balls and a big ball and a mat. I was pleased with the gym -The bad- The bad thing is there is no free 24 hour coffee or after breakfast hours coffee for guest staying and you have to use the coffee machine in your room and u have to continuously ask for creamer. -Suggestion- The hotel should really consider keeping a coffee station open till 8pm at least. Especially for the weekends when there are people who do not drink alcohol they don’t need to go to their rooms to get a coffee and it’s available downstairs. The gym would really benefit from a stair master.
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Sep 01, 2024
Convenient location
The hotel looks very nice and the pool is also very nice. The room looked clean and spacious. We got a 1br suite: 2 beds in one room, a sofabed, an armchair, and table with 3 chairs in the other room. There is a sink area with microwave and fridge and coffeemaker. This sink was unusually high. The bathroom looked nice but the shower is not designed well. It's not fully enclosed so my kids got the bathroom floor so wet. And there's no soap holder. Not a big deal but bar soap is provided but there's no where to put it. The hotel is in a very convenient location so that's a big plus. But there were a few things I was not crazy about. 1. Housekeeping. I had to keep asking for an extra bath towel every day. And on the final evening we returned to the hotel to discover that they hadn't even cleaned our room. And the morning of our check out, housekeeping knocked on our door at 8:08 AM. 2. Tip jars are very visible. All staff would like a tip and they are nice and I don't mind but I also pay a daily resort fee. So the complimentary evening reception is not really free bc there's a tip jar right next to the servers. And the complimentary breakfast has 2 jars - one for bussers and one for the chef. I know it's optional but I feel like a jerk when my family of 5 gets 5 drinks and I don't have cash to tip. Overall, I liked the hotel even when there was no water one day bc of a busted pipe.