The hotel will be undergoing guest room bathroom renovations from June 17, 2024 - December 13, 2024. Thank you for your patience and understanding.Daily Resort Charge includes: WiFi (4 devices); beach services with chairs, umbrellas & towels; pool toys & games; bike rentals; 2 bottled waters daily; 50% discount on second entrée at lunch/dinner; 15% off massage; casino bet credit; premium Puerto Rican coffee.Daily Resort Charge includes: WiFi (4 devices): beach services with chairs, umbrellas & towels: pool toys & games: bike rentals: 2 bottled waters daily: 50% discount on second entrée at lunch/dinner: 15% off massage: casino bet credit: premium Puerto Rican coffee.Welcome to the Embassy Suites San Juan by Hilton - Hotel & Casino in San Juan, Puerto Rico! We are located in Carolina, just a half mile from Luis Munoz Marin Airport (SJU). Our San Juan Casino boasts comfortable two-room suites and the "jackpots" at the Oasis Casino are awaiting your arrival. Our hotel is a short walk (two blocks) from Isla Verde Beach. Our rate always includes a made-to-order breakfast and two hours of free drinks to guests registered in our comfortable suites. All of our suites are recently renovated with a spacious living room that features a working desk, microwave, mini refrigerator and wet bar area. A separate bedroom ensures a restful night in our comfortable Suite Dream beds. Our dedicated Sales and Catering Department will work directly with you from the planning stage to the event itself. We pride ourselves on our service and product and we know you will plan to return to our San Juan, Puerto Rico tropical paradise for your next event. Please feel free to ring the hotel directly at 787-791-0505 and we will gladly assist you.

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Resort details

Amenities

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Hotel advisories

Advisory A mandatory $35.00 PLUS TAX per room per night Resort Charge is payable to by hotel guest directly to hotel. Charge amount is subject to change.
Advisory Some hotel services may not be available or may be limited during your visit.The following services and amenities are available, but with reduced service: Fitness Center, Breakfast, On-site Restaurant(s), Pool, Spa.The following services and amenities are currently not available: Complimentary Evening Social, Concierge, Room Service, Valet Parking.
Advisory Daily Resort Charge includes: Guest internet access (4 devices); beach services with chairs, umbrellas & towels; pool toys & games; two bottled waters daily; 50% discount for second entrée purchased at lunch & dinner; 15% off massage; local/toll-free calls.

General policies & fine print

Check in: 4:00 PM
Check out: 11:00 AM
Minimum check-in age: 21

Customer ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 3339 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great stay. We will be returning next year,

    It was a wonderful experience all around. Service was prompt, all employes were very helpful and courteous. The hotel is well maintained, very clean. Valet parking the best I have seen. The extras they offered are all as advertised. Great stay.

    Dec 14, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    If disappointment was a hotel, this would be it.

    My family of 4 (3 adults 1 child) arrive to check in, only to find they didn't have the room we booked. They had no issue getting us into a room the next size down (a king suite), but it wouldn't work for our party because it only had 1 bed and a couch. We promptly told the manager, but he wasn't able to accommodate. He did offer to cancel our room without penalty if we could find accommodations elsewhere. With it being Thanksgiving we weren't able to, though. We ended up requesting an additional single, lowest rate room for my 19 year old which the manager, Jose said they had, however they didn't. We were charged for another king suite. We only received 2 wristbands for breakfast, for the 4 of us. The beds are rock hard, the bathrooms are under construction which wasn't mentioned at booking. Ours didn't have any shampoo on the wall. Of the 2 sets on elevators in hotel, only 1 worked. The beach is a short walk away, but I have no idea where the chairs and umbrellas are that are shown in the hotel pictures, we didn't see them, but the worst part about this hotel is the noise. The constant coming and going off airplanes is all you hear all. night. long. The casino is small and what I expected. No craps tables and very few popular slot machines. I don't recommend this hotel.

    Nov 28, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    November in PR

    Every room had all the conveniences needed to make your stay comfortable. The lobby area was extremely cold all the time. Even the rooms were very cold. The breakfast could have been different. There were eggs omelets or eggs and sausage with fruit every day. A change-up is good.

    Nov 11, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Renovation project in progress.

    Staff have all been friendly and helpful. Hotel is in major renovations so lots of construction noise each day. The AC is running on super cold, bring warm clothing for the lobby and casino areas. It would have been nice to know this in advance.

    Oct 31, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Worst place to stay in San Juan

    I checked in on Sunday September 22,2024 upon arrival front desk agent Melvin who checked me in was very cold and extremely rude, no smile, no welcome to the hotel. He was more concerned with making a sale of how many more people I was traveling with and his upgrade sale. I was given a room and the whole carpet wet and smelled like mold. The only good service was the housekeeping cleaning I was grateful. Please do not eat breakfast the pancakes are hard and horrible. Upon checking out on Wednesday September 25 ,2024 worst front desk agent BLANCA I encountered in my life. I asked her why I was getting charged more than I was told she explained and I understood she began to raise her voice saying that you people come all the time with 4 people what to be charged for 2 people I left hotel feeling heartbroken the way I was treated. Please do not stay at this property. The manager OCar has no control of the front desk agent . He needs to train team better customer service. All concerned about his upsells and not the customer’s stay.

    Sep 25, 2024