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540 reviews
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Nov 15, 2024Outstanding staff!
We were in Los Cabos for a business trip on August 30th, when Tropical Storm Lidia landed. The airport was closed, as well as most roads, highways, stores and restaurants. Even though the hotel employees and their families were directly affected, they managed the situation professionally by providing the guests with much needed guidance, support and kindness. Extremely grateful with this wonderful staff!
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Jun 30, 2024Worst MARRIOTT ever!
Loud music In front Of and right on the left side Of the property. Two parties that happens every night. We stoped for One night and it was a nightmare, no One was able to sleep….. serious thing………… Unless you are a party person and wants to Stay awake don t go!
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Jun 05, 2023
Absolutely not worth it!
Upon arriving to the hotel I was promptly yelled at by the attending staff member at front desk because I was late for my reservation (there were widespread flight cancellations due to heavy winter conditioned effecting most of Canada and the United States and I wrote ahead of time that I was going to be a day late. They gave me a room that was dirty and had a lovely view of an abandoned lot where they were seemingly dumping all their waste. I inspected the room to find it absolutely filthy and I made the mistake of checking for bed bugs. There were NO bedbugs thankfully but I saw the state of the mattress which made me think someone died on it or something with all the stains. Or they took the mattress up from that empty lot. I requested something to be put on the mattress to separate me from it for sleep. I also asked for a blanket and I got a thin sheet. I gave up asking and just used extra towels and pillows to try and keep warm because even with the AC in the room turned off (the control just hung from it’s wires on the wall) I was freezing. I asked several times for help cleaning the room that was in absolute disrepair. But I had to go to the front desk to do it because the phone line from the room wasn’t working. Lamps were broken and falling apart, there were chips out of the walls and splinters ripped out of the furniture. The drawers were left dirty and blanketed with food crumbs. The bathroom was clean enough, however. Breakfast was supposed to be included but there was never anything there as people were waiting for the food to be brought out. It was terrible food the two times out of all the days I stayed there that I could actually get any breakfast. The coffee had run out and I asked if they could brew some. Then by the time the coffee was brewed there were no cups available. Never even got a coffee. You’ll need to ask ahead of time for a towel for the pool as they don’t keep the towels stocked on the rack out there poolside. Generally a very disappointing stay and I couldn’t believe what they are charging to stay in a place that is in such shambles.
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Apr 30, 2023
This hotel is one of the worst Marriott properties I have ever seen
one of the worst Marriott properties I have ever been in. Not sure how it got four star ratings. The room is falling apart. The lock is falling off the door. There is endless fireworks going off next-door. Website says it a $25 cab ride from the airport is actually an $85 cab ride from the airport.
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Feb 25, 2023
Horrible Stay
I should start by saying that I was here on business and did not book this hotel myself, it was chosen for me. The first night we checked in was fine, although the room was cold even after we turned the air conditioning off. The next day was when it really got bad. Just as I jumped out of the shower the room to my door opened! They had given another couple the key to my room to check in! I got dressed and went to the front desk only to be told that the room numbers are very confusing and it wouldn’t happen again!? I had all of my work equipment in the room (most of which didn’t fit in the safe), what would have happened if I wasn’t there and people had free access to everything in my room?? Not to mention if I was sleeping etc… I didn’t feel safe from that moment on. That night around 10pm the bar next door started blasting music. It was so loud I could actually feel the vibrations. This lasted until 5am! The hotel staff suggested ear plugs, white noise did not drown It out. We are going on our third night tonight and I honestly can not wait to get out of here but unfortunately we don’t check out for 2 more days. The pros: the hotel itself is clean and walking distance to everything.