Stretched across an expansive landscape of lush gardens and beautiful vistas, this stunning resort provides the perfect setting for fun and relaxation. An exciting alternative to the everyday, it offers inspired restaurants, an elegant spa and an exemplary selection of exciting amenities including an 18-hole Greg Norman golf course and sparkling pools including a children’s pool and waterslide.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property information

Year built: 2005
Floors: 3
Total rooms and suites: 401

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Resort details

Amenities

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Activities

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Hotel advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory The state of Quintana Room will be charging a Eco fee of $1.90 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory A minimum mandatory hotel-imposed Resort fee of $35 USD per adult (18+), per day, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.

General policies & fine print

Check in: 3:00 PM
Check out: 12:00 PM
Minimum check-in age: 18
General policies:

Hotel Deposit Requirements - A credit card imprint and photo I.D. will be required at check-in for telephone and incidental charges.

Hotel Spring Break Policy - Information is not available at this time. Contact the hotel for current policies.

Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.

Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Resort Fee Inclusions:
• High-speed internet Access
• Valet Parking (1 vehicle per room)
• Guided catamaran tour
• On-property birdwatching boat tour
• $20 Credit for Sweet Spot per room per stay
• $25 Credit to Sports Activities (Yoga, Fitness Classes, TRX Classes) per room per stay
• $40 spa treatments credit per room per stay
• Beach volleyball, beach games, and competitions
• 24/7 on-property transportation via chauffeured golf carts
• Use of sea kayaks, stand-up paddleboards, traditional snorkeling masks, boogie boards, beach balls, and sand toys
• Access to the Discovery Club for children ages 5-11 from 10:00 am to 1:00 pm or supervised game room from 2:00 pm to 5:00 pm
• Use of bicycles throughout the resort. Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Pet policy Pets Not Allowed

Customer ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 8039 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Mediocre at best

    The Fairmont Mayakoba means well, it really does. The staff service is polite, even slightly over-solicitous. The grounds are vast, well-kept and beautiful, but be aware that the distance from the pools and the lobby to the beach is about a mile. There are a lot of activities, it seems great for the kids, the spa is attractive with many treatment options and the adult pool is an oasis if you can find it. But the raccoons on the property are overpopulated and aggressive and the food is mediocre. I was there on business, and wouldn’t spend my own money to go back unless both of these items were addressed.

    Dec 21, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Kids club

    I recommende deeply Natalia & Mary are amazing super nice experience at the lazer game! We had a lot of fun at the lazer game it was a great experience! You should definitely try it is worth it! As well the kids club is really good! All the places are really good

    Dec 21, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fairmont Boat Tour

    The hotel and property are amazing but we did the canal boat tour and Miguel was an excellent host. He was very knowledgeable and funny and it was an excellent way to learn about mayakoba, the history, different properties, cuisine, and wildlife. I highly recommend.

    Dec 21, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Omar Bellboy gave us really nice service, he was very kind and helpful. He asked about our stay and was interested in ev

    Omar Bellboy have us super good service! Very good food, a lot of different resurants with different kind of food, everything we ate was super good! Service in the hotel are top class. We love the nature around the hotel, really nice to take long walks. Breakfast 10 of 10

    Dec 20, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fairmont Family Christmas

    Wonderful resort, will absolutely return! We stayed at the Fairmont the first two nights of our trip and then moved to the Andaz. BIG mistake, the Fairmont is so much more superior! The rooms are gorgeous, bikes and carts plentiful and the food options far superior.

    Dec 18, 2024