Location
Riviera Maya - BeachProperty information
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Resort details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Resort Fee Inclusions:
• High-speed internet Access
• Valet Parking (1 vehicle per room)
• Guided catamaran tour
• On-property birdwatching boat tour
• $20 Credit for Sweet Spot per room per stay
• $25 Credit to Sports Activities (Yoga, Fitness Classes, TRX Classes) per room per stay
• $40 spa treatments credit per room per stay
• Beach volleyball, beach games, and competitions
• 24/7 on-property transportation via chauffeured golf carts
• Use of sea kayaks, stand-up paddleboards, traditional snorkeling masks, boogie boards, beach balls, and sand toys
• Access to the Discovery Club for children ages 5-11 from 10:00 am to 1:00 pm or supervised game room from 2:00 pm to 5:00 pm
• Use of bicycles throughout the resort. Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Customer ratings & reviews
TripAdvisor traveler rating
8039 reviews
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Dec 21, 2024Mediocre at best
The Fairmont Mayakoba means well, it really does. The staff service is polite, even slightly over-solicitous. The grounds are vast, well-kept and beautiful, but be aware that the distance from the pools and the lobby to the beach is about a mile. There are a lot of activities, it seems great for the kids, the spa is attractive with many treatment options and the adult pool is an oasis if you can find it. But the raccoons on the property are overpopulated and aggressive and the food is mediocre. I was there on business, and wouldn’t spend my own money to go back unless both of these items were addressed.
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Dec 21, 2024Kids club
I recommende deeply Natalia & Mary are amazing super nice experience at the lazer game! We had a lot of fun at the lazer game it was a great experience! You should definitely try it is worth it! As well the kids club is really good! All the places are really good
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Dec 21, 2024
Fairmont Boat Tour
The hotel and property are amazing but we did the canal boat tour and Miguel was an excellent host. He was very knowledgeable and funny and it was an excellent way to learn about mayakoba, the history, different properties, cuisine, and wildlife. I highly recommend.
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Dec 20, 2024
Omar Bellboy gave us really nice service, he was very kind and helpful. He asked about our stay and was interested in ev
Omar Bellboy have us super good service! Very good food, a lot of different resurants with different kind of food, everything we ate was super good! Service in the hotel are top class. We love the nature around the hotel, really nice to take long walks. Breakfast 10 of 10
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Dec 18, 2024
Fairmont Family Christmas
Wonderful resort, will absolutely return! We stayed at the Fairmont the first two nights of our trip and then moved to the Andaz. BIG mistake, the Fairmont is so much more superior! The rooms are gorgeous, bikes and carts plentiful and the food options far superior.