Fiesta Americana Cozumel - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

3133 reviews

• 

  Fun few days very relaxing

  Overall great. Warm welcome , comfortable rooms. Good solid food, if not always amazing. Sometimes pretty close to amazing. There were a few quirky things, not enough to bring down a star, but I might have given 4 1/2 if that were an option. There was something tricky going on about trying to talk us into an upgrade, which gave me a bad feeling and that was one of the first encounters. They said we had an ocean view, but you would have to strain to see it. But the facilities were so lovely and varied that we wouldn’t have spent much time in our room looking at the ocean anyway. The employees worked hard and tried to please, overall great experience.

  Jan 22, 2025
• 

  AMAZING week!

  Just returned from a week at Fiesta Americana. This was not our first time there and it wont be our last. This resort has everything. We have stayed at many resorts in Cozumel and this is our favorite. There are so many food options! Mexican, Italian, Oriental, seafood and buffets. We also love the coffee shop. The staff is top notch Arturo, Gabriel, Edgar, Anani, Perla, Aaron to name a few. The spa is fabulous as well, we ended up getting 2 massages because the first one was so great. The rooms are spacious and comfortable. Great snorkeling and tons of seating on the beach. We have absolutely no complaints and cant wait to go back.

  Jan 19, 2025
• 

  Delightful Stay

  We stayed at Fiesta for five nights in December, and it was a very relaxing and rejuvenating experience. Our trip focused primarily on snorkeling in the hotel's small reef, where we saw lots of marine life with vibrant fish, parrotfish, puffers, starfish and white polka-dotted stingrays. The hotel staff truly went above and beyond to make our stay memorable. A heartfelt thank-you to Teresa, Fernanda, Alejandra, Brenda, Manuel, Antonio, Jose, Eduardo, Louis, Ismael and many more—your hospitality and genuine care made us feel completely at home. I regret not remembering all the names, because every team member contributed to the great service and friendly atmosphere. The recently renovated pool looked beautiful, though we didn’t use it much as we spent most of our time snorkeling. As for the food, it was abundant and offered great variety. The property has three à la carte restaurants—Asian, Italian, and Mexican—which can be reserved through an app, as well as a main buffet and convenient beach shacks. Overall, it was a great getaway filled with relaxation, good food and warm hospitality!

  Jan 13, 2025
• 

  Charming Hotel great for snorkeling

  Fiesta Americana Cozumel All Inclusive is a wonderful resort on Cozumel's southwestern shore, perfect for families, couples, and friends. The location is ideal for scuba diving and snorkeling, with easy access to some of Mexico's best underwater spots. The rooms are clean and comfortable, with many offering stunning ocean views and private balconies. For an extra touch of luxury, book a room with a private pool—spacious, heated, and equipped with four lounge sun chairs. Dining is a highlight, thanks to Chef Jose Luis Pinilla and bakery chef Rolando Mendez. Chef Mendez's Rosca de Reyes was a visual and culinary delight, and his custom turtle dessert chocolate masterpiece was a memorable treat. The coffee shop, managed by Srlene, serves the best cappuccinos and lattes, with options to add Baileys or Frangelico. The vacation planners, Pamela and Ana, provide excellent service, and the beachside cook's chicken wings and nachos are a hit. The pool bar staff are friendly and attentive, making your stay even more enjoyable. For explorers, bring your snorkel kit. The hotel's beach offers fantastic snorkeling, and private boat tours to Cielo, Cielito, Colombia, Bacalar, and Palancar are highly recommended. However, there's room for improvement. The hotel needs dramatic upgrades, including a better sewer system, improved irrigation, fewer leaks on the first floor, and taller ceilings. Overall, Fiesta Americana Cozumel All Inclusive offers a blend of relaxation, adventure, and exceptional service, despite needing some updates.

  Jan 07, 2025
• 

  Stay Away!

  We have stayed at several Fiesta Americana resorts and are rewards remembers. The best was Condesa in Cancun so we booked here expecting the same. We had the master suite with plunge pool. The room was nice and the best part of the resort. However the showers only have rain cans with low water pressure. The shampoo and body wash were broke in one shower. The layout is horrible. The buffet is across the street and was closed Saturday night when everyone was trying to go. The three restaurants were full and require reservations so we had to eat room service which is mediocre at best. When checking in we were not told of a concierge or about the rewards club on the 7th floor. 2 days later we asked about it and were told it’s because we booked through Expedia. We did not. We booked direct. There is no currency exchange here. One night there was a spider on the room floor. There is only one bar open at night by the pool and closes early. We asked for a 12 pack of beer and 2 cokes for the room. $34 charge. For what we paid we were extremely disappointed. Being rewards members meant nothing here. The bartenders were friendly but we tip well. Staff is friendly but not helpful. Fiesta Americana should be ashamed of this so called resort. The hotel is not on the beach. I could go on and on but will stop here. I hate giving negative reviews but money could be spent better elsewhere. For what we paid I expected a lot more.

  Jan 01, 2025