Resort Details

Dining
Indulge in fresh flavors inspired by the Mexican Caribbean and international influences.
OnSite Dining
  • Cenacolo
    Cenacolo delivers an authentic Italian dinner experience with a touch of luxury.
  • El Paseo
    El Paseo Is a chic, sophisticated extension of the vibrant Quinta Avenida, where you can ejoy a delicious coffee, homemade pastries, a healthy smoothie, or a tempting bagel with salmon. Enjoy as well signature cocktails while you admire the views and breeze of the Mexican Caribbean in our spectacular bar.
  • La Cocina Restaurant & Terrace
    Welcome the morning with our delicious gourmet breakfast buffet. Ease into your day enjoying the local delights and amazing views of the Mexican Caribbean Sea at La Cocina restaurant.
  • Sushi 'n' Raw Bar
    Enjoy the best Sushi in Playa del Carmen, our Sushi "n" Raw Bar is a unique oceanfront concept that combines to perfection the traditional Japanese dish with a light touch of the Caribbean, creating an explosion of flavors by putting together the freshest ingredients.
  • The Grill at 1-26
    A delight for the eyes as well as the palate, this vibrant restaurant is a favorite. Enjoy an exquisite variety of prime meat cuts and fresh seafood cooked in our charcoal grill.
Discover your home away from home in beautifully designed guest rooms and suites.
Enjoy an array of activities fit for families and couples alike.
Off-Site Recreation
  • Shopping †
Off-Site Attraction
  • La Quinta Avenida
    A must-stop while visiting Playa del Carmen, endless shopping possibilities await along your stroll at La Quinta Avenida (5th avenue), where you can shop local handcrafts, souvenirs, and luxury goods from Mexican and international brands – only one block away from our resort.
  • 3D Museum of Wonders
    A one-of-a-kind interactive museum with 3D art that unveils a world of fantasy and imagination, explore your senses and strike a pose beneath mind-blowing artworks.
  • La Quinta Alegría
    A premium shopping mall, La Quinta Alegría hosts a variety of luxury brands.
  • Río Secreto
    A stunning natural wonder of Quintana Roo, where you can explore underground rivers and caves. Swim, hike, and be amazed by these fascinating geological formations.
  • Riviera Maya Jazz Festival
    An annual three-day, public festival that celebrates both international and Mexican Jazz every November, just steps away from our resort at the famous Mamitas Beach.
  • Joyà by Cirque Du Soleil
    Delight in a fantastic performance of drama, live entertainment, and acrobatics from the world-renowned Cirque Du Soleil.
  • Gastón Charó Art Gallery
    Gastón Charó Art Gallery is an iconic artistic spot in Playa del Carmen, right in the heart of La Quinta Avenida. A display of paintings, sculptures, photographs, jewelry, and handcrafts channel the spirit of our city’s vibrant creativity.
  • Xcaret
    Nature Themed Park in Rivera Maya where you and your family can enjoy dozens od natural and cultural attractions. Swim in underground rivers, admire the local wildlife, and enjoy a nigh-time show that captures the essence of Mexican history through folkloric dance and traditional music.

† Fees may apply

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5477 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Cena de cumpleaños

    Hector Garcia y Zayra del restaurante la Cocina fueron muy amables, el trato fue maravilloso, fueron muy atentos durante toda la cena. Celebré mi cumpleaños con una cena deliciosa y superaron mis espectativas, gracias por tan excelente servicio.

    Mar 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    La Cocina restaurant is amazing!

    La Cocina restaurant is delicious. Hector Garcia was our wonderful server. The view and atmosphere cannot be beat. Perfect lunch and dinner spot!! Be sure to get the tres leches for dessert. Thank you hector, team, and the Grand Hyatt for an unforgettable lunch!

    Mar 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing

    They are so nice and I would definitely recommend for u to come to this amazing resort the people are so nice over here and even gave us on our last day free drinks, they are so friendly and make u feel at home. Everything is great here and especially the employees! If u come to Mexico this is the perfect resort to come to. Thanks a lot to Mary and Jaidy💕

    Mar 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing!!

    The service here was amazing , Mary and Jaidy were so nice and friendly, i couldnt ask for any better they truly made my experience here better💕 The view here to the ocean is so breathtaking and the many restaurants that the hotel has to offer is a great benefit to whoever stays here!!

    Mar 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The best hotel in playa del Carmen!

    We’ve traveled all over the world and stayed in so many places, but we keep coming back to the Hyatt Playa del Carmen—because of the hotel itself and, more importantly, the incredible service. A huge thank you to Humberto, who welcomed us with so much warmth and kindness. Every single person here, from the poolside servers to the entire hotel staff, makes this place special. The food is amazing, the drinks are always cold, and the views? The kind that make you stop, take a deep breath, and feel truly grateful to be alive. And to Humberto thank you again for making my pineapple birthday the best one yet!

    Mar 30, 2025
Hotel advisories
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $31 plus tax per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
  • AdvisoryThe Municipal government of Quintana Roo Environmental Sanitation Tax of a minimum 40.68 MXN (approx. $2.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
  • AdvisoryA mandatory 6% per room per stay Service Charge is payable by hotel guest directly to hotel. Charge amount is subject to change.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • Minimum check-in age: 18
  • General policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

    Resort Fee – (Leave Resort Fee information if travel is still current.)


  • Pet policy : Pets Allowed: additional fees apply for brining a pet.

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