Resort Details

Dining
Indulge in fresh flavors inspired by the Mexican Caribbean and international influences.
OnSite Dining
  • Cenacolo
    Cenacolo delivers an authentic Italian dinner experience with a touch of luxury.
  • El Paseo
    El Paseo Is a chic, sophisticated extension of the vibrant Quinta Avenida, where you can ejoy a delicious coffee, homemade pastries, a healthy smoothie, or a tempting bagel with salmon. Enjoy as well signature cocktails while you admire the views and breeze of the Mexican Caribbean in our spectacular bar.
  • La Cocina Restaurant & Terrace
    Welcome the morning with our delicious gourmet breakfast buffet. Ease into your day enjoying the local delights and amazing views of the Mexican Caribbean Sea at La Cocina restaurant.
  • Sushi 'n' Raw Bar
    Enjoy the best Sushi in Playa del Carmen, our Sushi "n" Raw Bar is a unique oceanfront concept that combines to perfection the traditional Japanese dish with a light touch of the Caribbean, creating an explosion of flavors by putting together the freshest ingredients.
  • The Grill at 1-26
    A delight for the eyes as well as the palate, this vibrant restaurant is a favorite. Enjoy an exquisite variety of prime meat cuts and fresh seafood cooked in our charcoal grill.
Discover your home away from home in beautifully designed guest rooms and suites.
Enjoy an array of activities fit for families and couples alike.
Off-Site Recreation
  • Shopping †
Off-Site Attraction
  • La Quinta Avenida
    A must-stop while visiting Playa del Carmen, endless shopping possibilities await along your stroll at La Quinta Avenida (5th avenue), where you can shop local handcrafts, souvenirs, and luxury goods from Mexican and international brands – only one block away from our resort.
  • 3D Museum of Wonders
    A one-of-a-kind interactive museum with 3D art that unveils a world of fantasy and imagination, explore your senses and strike a pose beneath mind-blowing artworks.
  • La Quinta Alegría
    A premium shopping mall, La Quinta Alegría hosts a variety of luxury brands.
  • Río Secreto
    A stunning natural wonder of Quintana Roo, where you can explore underground rivers and caves. Swim, hike, and be amazed by these fascinating geological formations.
  • Riviera Maya Jazz Festival
    An annual three-day, public festival that celebrates both international and Mexican Jazz every November, just steps away from our resort at the famous Mamitas Beach.
  • Joyà by Cirque Du Soleil
    Delight in a fantastic performance of drama, live entertainment, and acrobatics from the world-renowned Cirque Du Soleil.
  • Gastón Charó Art Gallery
    Gastón Charó Art Gallery is an iconic artistic spot in Playa del Carmen, right in the heart of La Quinta Avenida. A display of paintings, sculptures, photographs, jewelry, and handcrafts channel the spirit of our city’s vibrant creativity.
  • Xcaret
    Nature Themed Park in Rivera Maya where you and your family can enjoy dozens od natural and cultural attractions. Swim in underground rivers, admire the local wildlife, and enjoy a nigh-time show that captures the essence of Mexican history through folkloric dance and traditional music.

† Fees may apply

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5407 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Major disappointment & we are Hyatt travelers!

    Our stay was such a disappointment and we are Hyatt travelers. - Despite asking in advance and assured early check-in, we were checked in after normal check- in time because our room wasn’t ready. - No gluten free options, despite a several months heads up. We were also told repeatedly they would provide GF options in the club lounge, never happened - INSANELY loud “day” club next door that was loud and obnoxious when at the pool, in our room, etc - Repeatedly we were given off information from front desk. - My husband booked scuba through their activities desk, arrived early to participate and the Hyatt “forgot” to pass along his reservation to the second party despite charging us. All in all, major disappointment and we won’t be returning.

    Jan 19, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    BEWARE! THEY WILL CANCEL YOUR RESERVATION WITHOUT WARNING

    I’d love to tell you about staying at this hotel but I can’t because THEY CANCELED OUR RESERVATION. we made spring break reservations months in advance. We get a notice three months before spring break that they are just cancelling our reservation. We were told someone else needed the rooms. Now it’s too late to get anything nice for spring break and we are scrambling to find anything. God forbid it was something like a wedding. Can you imagine being told a few months before the wedding they just canceled your reservation? I wouldn’t book here if you have plans of actually staying there. Customer service was zero help. We tired everything and they told us to f*ck off.

    Jan 18, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great food

    I can’t say enough of this place. Incredible food and the service was amazing. Our server was Augusto and he took care of us. I highly recommend this place. If you want good kosher food make sure to check this place out. The sushi was delicious and the rib eye was perfectly cooked.

    Jan 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A must if you are in playa del Carmen!!!

    “We visited THE GRILL to celebrate my friend’s birthday, and it was an unforgettable experience. The ambiance was absolutely beautiful, creating the perfect setting for a special occasion. The food was not only delicious but also presented with such artistry—it truly stood out. The service was exceptional, with Juan Manuel being an especially attentive and gracious waiter who made our evening even more enjoyable. To top it all off, they surprised us with a complimentary birthday cake, adding a thoughtful and memorable touch to the celebration.”

    Jan 13, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Never again.

    Ocean view King rooms are over the pool area so no way to relax and get ready for dinner because of the overall noise and music. At least the music was good but had to turn up the volume on the TV to drown out the noise. Also the room was musty and damp.

    Jan 13, 2025
Hotel advisories
  • AdvisoryA minimum mandatory hotel-imposed Resort fee of 9.5% of room rate per room per night, Service charge is 5.5% of room rate per room per night and an Environmental Sanitation Tax of $1.40 USD per day (subject to change).
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • Minimum check-in age: 18
  • General policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

    Resort Fee – (Leave Resort Fee information if travel is still current.)


  • Pet policy : Pets Allowed: additional fees apply for brining a pet.

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