Located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida - Fifth Avenue. Grand Hyatt Playa del Carmen Resort intimately introduces its guests to the Bohemian vibe of Playa del Carmen, or simply Playa, as it is locally known.We love to share the best of our surroundings, and our location on the famous Playa Mamitas is exactly where you would want it to be: beachfront, in the heart of Playa, within walking distance of the famous shopping, gastronomic and party scenes at La Quinta Avenida. Choose to do it all or do nothing at all, experiencing the destination with the freedom to explore it as you see fit. Our team of experts has the insights and exclusive relationships with area attractions to assist in developing handcrafted destination experiences.

Location

Beach
Cancun International Airport (CUN) : 34 miles

Property information

Year built: 2014
Total rooms and suites: 314

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Resort details

Dining

Indulge in fresh flavors inspired by the Mexican Caribbean and international influences.
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Amenities

Discover your home away from home in beautifully designed guest rooms and suites.
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Activities

Enjoy an array of activities fit for families and couples alike.
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Hotel advisories

Advisory A minimum mandatory hotel-imposed Resort fee of 9.5% of room rate per room per night, Service charge is 5.5% of room rate per room per night and an Environmental Sanitation Tax of $1.40 USD per day (subject to change).

General policies & fine print

Check in: 3:00 PM
Check out: 12:00 PM
General policies:

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:

Room taxes are included in vacation price.

Minimum night stay restrictions may apply.

Reservation changes may not be permitted unless authorized by the hotel.

Pet policy additional fees apply for brining a pet.

Customer ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 5359 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    We love Augusto! He was an amazing server and photographer 😜

    We had a great time at “The Grill” and the best server was Augusto. The ambiance was very nice and the music was just right. I recommend coming right before sunset so that you can enjoy your dinner with a beautiful view. 😋😋😋😋😋😋😋😋😋😋.

    Dec 21, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Number Huan!

    The food was delicious beyond belief! Lively atmosphere, attentive service (thank you Huan for being so patient and helpful!!), and drool-worthy dinner. I definitely recommend coming here to further enjoy your time in Mexico! So yummy!

    Dec 21, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Very enjoyable experience

    Thank you for your great service the food tasted delicious from apps to desert Augusto tended to our every request We will definitely be back !!!! Thank you Augusto Highly recommend .................................................👍

    Dec 18, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Hotel - Awesome Breakfast Buffet!

    The buffet breakfast here is the best. It was actually the best food we had in our entire vacation. We went almost every morning. But even better than the food was the service. Everyone was attentive and very accommodating but a special shout out to our server, cook and the manager, Skarleth, Rosa and Zaira, they went out of their way to make our experience wonderful. I highly recommend this hotel and definitely don't miss the breakfast buffet!

    Dec 14, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The Best Birthday

    We decided to visit this wonderful hotel due to my best friend BD, it was amazing, we had a great time at the restaurant thanks to Lulu, wonderful views anywere , all the staff at front desk was amazing, the food incredible, they surprised us with a beautiful Birthday cake, thank you all for such a great time, we are coming back for sure.

    Dec 13, 2024