Resort Details

Dining
Indulge in fresh flavors inspired by the Mexican Caribbean and international influences.
OnSite Dining
  • El Paseo

    Our own extension of La Quinta Avenida, El Paseo is the main connection from the hotel entrance to the food & beverage and pool and beach areas.

  • La Cocina

    Mexican and Caribbean Market variety for breakfast, lunch and dinner

  • The Grill at 1-26
    Fresh seafood and signature steak selections in our ocean view restaurant. Open for dinner
Discover your home away from home in beautifully designed guest rooms and suites.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • ATM/Cash machine†
  • Babysitting†
  • Beachfront
  • Bell staff/porter
  • Bicycle rentals†
  • Children programs†
  • Concierge desk
  • Exercise gym†
  • 24-hour front desk
  • ATM/Cash machine†
  • Babysitting†
  • Beachfront
  • Bell staff/porter
  • Bicycle rentals†
  • Children programs†
  • Concierge desk
  • Exercise gym†
  • Gift/News stand†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: European Plan
  • Pool
  • Restaurant†
  • Room service - limited hours†
  • Spa†
  • Tour/sightseeing desk
  • Valet parking†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Business Center†
  • Meeting Facilities†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Enjoy an array of activities fit for families and couples alike.
On-Site Recreation
  • Beach
    Beach access to the beautiful Caribbean Sea
  • Bike rental †
  • Children's pool
  • Children's program, onsite †
    -Hash Tag Teens Club
    -Camp Hyatt Kid's Club
  • Fitness center on-site †
    Open 24 hours
  • Pool
    Three Infinity pools and lap pool
  • Spa †

† Fees may apply

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5440 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Relaxing and Enjoyable Stay

    My family enjoyed a relaxing stay at the Grand Hyatt. The decor was modern and tasteful. Customer service was excellent. The pool and beach areas were some of the best in the vicinity. Very good value! Convenient location to activities and the downtown area. I highly recommend this hotel!

    Feb 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Highly recommend!

    This property was absolutely gorgeous and in a great location right on the beach in Playa del Carmen. Club lounge (ibcluded for Globalists) had very nice breakfast and evening apps/cocktails. Rooms were very nice and overall property was clean and updated. As a Globalist, we were entitled to 4pm checkout but not in the room we were staying in (which was a lock-off to another room where guests were expected to checkin) so we were relocated to another room, which was fine.

    Feb 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Perfect location, great hotel!

    Our second time staying here - we love it! You can’t beat the location for a two block into town. We went into town each morning for breakfast and coffee and then back again at dinner. Pool menu is great for lunch - steak nachos and chicken quesadillas were our faves and the tropical ceviche also great. Service is very good - everyone is so friendly. Don’t bother with club level - the extra cost isn’t worth the lounge snacks and drinks.

    Feb 17, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    February winter getaway in Playa del Carmen

    Very clean rooms and nice modern décor. We loved the fact that we were close (1 block) to 5th avenue and were able to walk to dining and shopping venues. There are many dining and shopping options to choose from and if you decide to stay there, you will not be disappointed at all.

    Feb 16, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Very noisy! Currently under renovations

    Positive: - the room is very nice and big - the hotel design is pretty - the staff is nice Negative: - the pool is so noisy with blasting music from the next hotel. - renovations next to the pool, noisy - even the spa is noisy with music outside. - very hard to find a sit by the pool. - there were children in the Adults only pool - the beach is public, not the most beautiful one, water is not clear. - there is limescale in the bathroom. - the toilet clogged even after they released it. - the food at the hotel is overpriced, for example guacamole and nachos 15 USD - at checkout check your bill! They tried to charge us for minibar and breakfast when they shouldn’t have.

    Feb 16, 2025
Hotel advisories
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $31 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
  • AdvisoryThe Municipal government of Quintana Roo Environmental Sanitation Tax of a minimum 40.68 MXN (approx. $2.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
  • AdvisoryA mandatory 6% per room per stay Service Charge is payable by hotel guest directly to hotel. Charge amount is subject to change.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • General policies:

    Check-in Policy:

    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:

    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    General Information:

    Room taxes are included in vacation price.

    Minimum night stay restrictions may apply.

    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet policy : additional fees apply for brining a pet.

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