Resort Details

Dining
Indulge in fresh flavors inspired by the Mexican Caribbean and international influences.
OnSite Dining
  • El Paseo

    Our own extension of La Quinta Avenida, El Paseo is the main connection from the hotel entrance to the food & beverage and pool and beach areas.

  • La Cocina

    Mexican and Caribbean Market variety for breakfast, lunch and dinner

  • The Grill at 1-26
    Fresh seafood and signature steak selections in our ocean view restaurant. Open for dinner
Discover your home away from home in beautifully designed guest rooms and suites.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • ATM/Cash machine†
  • Babysitting†
  • Beachfront
  • Bell staff/porter
  • Bicycle rentals†
  • Children programs†
  • Concierge desk
  • Exercise gym†
  • 24-hour front desk
  • ATM/Cash machine†
  • Babysitting†
  • Beachfront
  • Bell staff/porter
  • Bicycle rentals†
  • Children programs†
  • Concierge desk
  • Exercise gym†
  • Gift/News stand†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: European Plan
  • Pool
  • Restaurant†
  • Room service - limited hours†
  • Spa†
  • Tour/sightseeing desk
  • Valet parking†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Business Center†
  • Meeting Facilities†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Enjoy an array of activities fit for families and couples alike.
On-Site Recreation
  • Beach
    Beach access to the beautiful Caribbean Sea
  • Bike rental †
  • Children's pool
  • Children's program, onsite †
    -Hash Tag Teens Club
    -Camp Hyatt Kid's Club
  • Fitness center on-site †
    Open 24 hours
  • Pool
    Three Infinity pools and lap pool
  • Spa †

† Fees may apply

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5477 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Cena de cumpleaños

    Hector Garcia y Zayra del restaurante la Cocina fueron muy amables, el trato fue maravilloso, fueron muy atentos durante toda la cena. Celebré mi cumpleaños con una cena deliciosa y superaron mis espectativas, gracias por tan excelente servicio.

    Mar 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    La Cocina restaurant is amazing!

    La Cocina restaurant is delicious. Hector Garcia was our wonderful server. The view and atmosphere cannot be beat. Perfect lunch and dinner spot!! Be sure to get the tres leches for dessert. Thank you hector, team, and the Grand Hyatt for an unforgettable lunch!

    Mar 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing

    They are so nice and I would definitely recommend for u to come to this amazing resort the people are so nice over here and even gave us on our last day free drinks, they are so friendly and make u feel at home. Everything is great here and especially the employees! If u come to Mexico this is the perfect resort to come to. Thanks a lot to Mary and Jaidy💕

    Mar 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing!!

    The service here was amazing , Mary and Jaidy were so nice and friendly, i couldnt ask for any better they truly made my experience here better💕 The view here to the ocean is so breathtaking and the many restaurants that the hotel has to offer is a great benefit to whoever stays here!!

    Mar 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The best hotel in playa del Carmen!

    We’ve traveled all over the world and stayed in so many places, but we keep coming back to the Hyatt Playa del Carmen—because of the hotel itself and, more importantly, the incredible service. A huge thank you to Humberto, who welcomed us with so much warmth and kindness. Every single person here, from the poolside servers to the entire hotel staff, makes this place special. The food is amazing, the drinks are always cold, and the views? The kind that make you stop, take a deep breath, and feel truly grateful to be alive. And to Humberto thank you again for making my pineapple birthday the best one yet!

    Mar 30, 2025
Hotel advisories
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $31 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
  • AdvisoryThe Municipal government of Quintana Roo Environmental Sanitation Tax of a minimum 40.68 MXN (approx. $2.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
  • AdvisoryA mandatory 6% per room per stay Service Charge is payable by hotel guest directly to hotel. Charge amount is subject to change.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • General policies:

    Check-in Policy:

    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:

    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    General Information:

    Room taxes are included in vacation price.

    Minimum night stay restrictions may apply.

    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet policy : additional fees apply for brining a pet.

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