Resort Details

Dining
OnSite Dining
  • Hula Hulas

    Hula Hulas is a locally inspired creative-casual restaurant and bar serving breakfast, lunch and dinner. We are nestled within the Grand Naniloa Hotel in beautiful Hilo Bay, Hawaii, boasting expansive views of the reef-lined bay and surrounding island. We’ve provided the perfect setting for Hula Hulas’ “farm to fork” cuisine, warm hospitality and a vibrant bar and lounge.

    *Brunch Only offered on weekends

  • Hula Lounge Lobby Bar
    End the evening with fabulous views of Hilo Bay at our full-service bar offering fine spirits, a wide selection of wines, domestic and premium beers, and popular microbrews. Our mixologists serve up traditional island tropical drinks, signature favorites, and nightly “pupu” specials to accompany your libation. Enjoy live music by local artists every Monday and Tuesday night.
  • In-Room Dining

    There is no need to leave the comfort of your hotel room when you can have your favorite snacks, meals and deserts delivered right to your door. In-room dining is offered daily.

On-Site Amenities
  • 24-hour front desk
  • ATM/Cash machine†
  • Buffet breakfast†
  • Business center†
  • Coin operated laundry†
  • Exercise gym
  • Free high speed internet connection
  • Golf†
  • Ice machine
  • Lounges/bars†
  • 24-hour front desk
  • ATM/Cash machine†
  • Buffet breakfast†
  • Business center†
  • Coin operated laundry†
  • Exercise gym
  • Free high speed internet connection
  • Golf†
  • Ice machine
  • Lounges/bars†
  • Luggage service†
  • Meeting rooms†
  • Pool
  • Restaurant†
  • Sundry/Convenience store†
  • Valet parking†
  • Vending machines†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Fitness center on-site †
    Open 24 hours.
  • Golf †
    Two rounds of 9-Hole play at the Grand Naniloa Golf Club for two guests.
  • Pool †

† Fees may apply

Guest Reviews

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_3.5 1820 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Decent for an overnight

    Stayed for an overnight on our way to VNP. The service was terrific, the grounds are pretty, but the hotel itself is tired and in need of an update. I'm sure it's the weather in Hilo, but everything smelled musty and it's more of a travel sports team calibur hotel.

    Apr 26, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent Value, Beautiful Grounds

    My husband and I just spent 5 lovely days at the Grand Naniloa. I admit that I was a bit skeptical about choosing this property because of many of the reviews here. TLDR: Glad we chose this property and would choose it again if staying in Hilo. Service: Excellent. I emailed the property before arrival because I wanted to change the type of room I’d booked and could not make the change online. Randall got back with me promptly about the price difference and made the change. Scott, Jay, and Gavin behind the bars were all friendly, welcoming, and ready to share all kinds of local info. Ciara at check-in was efficient. Catherine in the spa gave a great lomi lomi massage. Food: We tried only the spring rolls and did enjoy them. Property: The grounds are beautiful and the views of Hilo Bay, turtles, and the ships coming and going were a delight. We even caught a few glances of the top of Mauna Kea when the clouds briefly broke. It is true, the building needs some TLC and the team is working on it. They were painting the exterior while and also installing the art work that others have mentioned. They are also getting ready to reopen the spa in the near future. I enjoyed a massage with Catherine in the room currently being used for treatments. Room: We were in a King with lanai and, as Hilton program members, were thrilled to be upgraded to the wraparound lanai suite. This was spectacularly special and made the stay for us. Since we previously read that the artwork had been removed, the bare walls were not a surprise. We found the room to be very comfortable. General Comments: We loved the live Hawaiian music Tuesday - Saturday. Although resort fees in general are a personal pet peeve, these actually because of the 2 daily drink tickets and the daily round of golf at their 9 hole course. It is not a par 3 either; so pack a sleeve of balls and take advantage.

    Apr 15, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Could have been Excellent with better staffing and an airport shuttle.

    My experience is based on my stay from 3/24/2025 to 4/14/2025. The hotel grounds are and oceanfront views gorgeous. The staff is mostly friendly; however, I had a few negative experiences. They had staffing shortages a few nights so the kitchen closed early. One of the female bartenders was quite rude on the evening of 4/12 and seemed to be more interested in chatting with a friend than providing service. The woman who works the take out desk at the restaurant was always fantastic and went above and beyond in providing outstanding service. My biggest gripes are that they do not have an airport shuttle (taxis were not available at my time of departure and it took 30 minutes to get an Uber). Additionally, the front counter was unable to provide me with a receipt for my $6k+ stay because they were “doing an audit”.

    Apr 14, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Avoid by all means

    Avoid by all means. An outdated hotel with rooms that are embarrassing to call a Hilton. I am gold Honors member for years, and never in my life stayed at a dump like this. Our room had a moldy AC, rusty rails in the balcony, dirty floors. Take an AirBnB before ever considering this place.

    Apr 11, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Won’t be staying here again

    Parking is an issue if u don’t want to valet-only street parking. My room had a soggy wet carpet from AC unit leaking. Dead roach in my fridge and several babies living in the bathroom. I was a bit surprised being this is a Hilton. In the end -I won’t staying here again.

    Apr 10, 2025
Hotel advisories
  • AdvisoryThis Hotel is 50+ miles from Kona International Airport (KOA).
  • AdvisoryA mandatory $39 PLUS TAX per room per night Resort Charge is payable by hotel guest directly to hotel. Charge amount is subject to change. Daily Resort Charge will be added to the room rate and includes: Guest internet access; valet parking; Big Island Breeze daily beverage for 2; snorkel rental for 2; two rounds of 9-hole golf daily; 20% off Kapohokine Adventures Tours; local and toll-free calls.
  • AdvisoryPARKING: Valet only $25 plus tax per day. This charge will be collected directly from the guest at check in. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. Self-parking is available for reservations on the books only if booked prior to April 1, 2024
General Policy
  • Check in: 4:00 PM
  • Check out: 11:00 AM
  • General policies: Check-in Policy:
    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:
    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    General Information:
    Room taxes are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

    Resort fee inclusions:

    • Complimentary Wi-Fi 

    • 2 complimentary bottles of water per stay 

    • Two 9-hole rounds of golf per day • Two snorkel rentals per day 

    • Two drink coupons per night (island breeze cocktail, well spirit mixed, domestic beer, house wine or soft drink) 

    • Complimentary Lobby Beverage Station 10am-10pm (coffee, tea, infused water, passion orange guava) 

     • 20% Discount off Kapohokine Adventure Tours

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