Resort Details
- Hula Hulas
Hula Hulas is a locally inspired creative-casual restaurant and bar serving breakfast, lunch and dinner. We are nestled within the Grand Naniloa Hotel in beautiful Hilo Bay, Hawaii, boasting expansive views of the reef-lined bay and surrounding island. We’ve provided the perfect setting for Hula Hulas’ “farm to fork” cuisine, warm hospitality and a vibrant bar and lounge.
*Brunch Only offered on weekends
- Hula Lounge Lobby BarEnd the evening with fabulous views of Hilo Bay at our full-service bar offering fine spirits, a wide selection of wines, domestic and premium beers, and popular microbrews. Our mixologists serve up traditional island tropical drinks, signature favorites, and nightly “pupu” specials to accompany your libation. Enjoy live music by local artists every Monday and Tuesday night.
- In-Room Dining
There is no need to leave the comfort of your hotel room when you can have your favorite snacks, meals and deserts delivered right to your door. In-room dining is offered daily.
- 24-hour front desk
- ATM/Cash machine†
- Buffet breakfast†
- Business center†
- Coin operated laundry†
- Exercise gym
- Free high speed internet connection
- Golf†
- Ice machine
- Lounges/bars†
- 24-hour front desk
- ATM/Cash machine†
- Buffet breakfast†
- Business center†
- Coin operated laundry†
- Exercise gym
- Free high speed internet connection
- Golf†
- Ice machine
- Lounges/bars†
- Luggage service†
- Meeting rooms†
- Pool
- Restaurant†
- Sundry/Convenience store†
- Valet parking†
- Vending machines†
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site †Open 24 hours.
- Golf †Two rounds of 9-Hole play at the Grand Naniloa Golf Club for two guests.
- Pool †
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
1802 reviews
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Jan 10, 2025Comfortable stay near Volcanoes National Park.
I visited the Big Island mainly to hike around Volcanoes National Park and venture around being this was my first visit ever to this island. There really aren’t a lot of choices for hotels in Hilo, so you’re limited to this one, a few other neighboring hotels from what I saw, or Airbnbs. With all this being said, it’s about a 40 minute drive to the national park. No self parking and it’s only valet or you can park on the street for free at your own risk. The hotel room was clean and comfortable, and the staff at the front and valet were awesome, friendly, accommodating and helpful. The restaurant was okay. Service was a bit slow. Overall, the property is nice to relax and enjoy the ocean views no matter the time of day. Would I stay here again if I’m headed back to Hilo? Probably.
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Jan 01, 2025DO NOT GET ROOM 534. The Hilton has bias because this is the accessible room, but the shower HAS BEEN BROKEN FOR A YEAR.
DO NOT GET ROOM 534. The Hilton has bias because this is the accessible room, but the shower HAS BEEN BROKEN FOR A YEAR. The air conditioner sounds like a TRAIN IS RUNNING THROUGH THE ROOM. No one seems to care, CERTAINLY NOT SIERRA. We will not be back. We give everyone fingerpuppets, but apparently being unique is not valued here. It is very sad because the location is beautiful.
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Jan 01, 2025Wouldn’t go back
This hotel needs major updates! Very beautiful location but strange room with loud AC. No art, but an old letter explaining why. Crowded and tiny pool. Always a wait for a table at the restaurant. Room cleaning schedule very bizarre. Once after 5 pm and the other time only after I called the front desk who insisted I didn’t want room cleaning (not what I said when I checked in). Valet which seemed mandatory was 25 a day but you could come and go as many times as you need. The neighborhood surprised me. Seems economically depressed and for the price I was quite surprised. I got free drink coupons when I checked in but the drinks were very weak.
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Dec 30, 2024
70$ in Hidden Fees a Night, and My Bathroom Door Won't Close.
When I book a hotel which charges x dollars per night, I expect to pay x dollars per night. Here, that just isn't the case. As soon as you arrive, you'll be informed of the 35$ nightly fee for the mandatory valet parking -- keep in mind that it's not as if valet service is needed to park the cars in a difficult-to-navigate lot or a remote location. You're paying the fee (plus the associated tips) for the pleasure of someone else simply nudging your car into a bog-standard parking lot AT the hotel. As you go to check out, you'll also be hit with a $39 "resort fee", whatever that means. Perhaps the $234 in resort fees we spent was supposed to be a fair price for the two complimentary bottles of water we received. If the room and services provided were fantastic, I wouldn't be as bothered. But given that our room bathroom couldn't even close, there isn't free breakfast provided, the AC was constantly malfunctioning, and the swimming pool is the size of an above-average puddle, I'm not particularly impressed. The only saving grace of the hotel is its location; the seaside view from the back is really nice, and it provides decent access to all the important sites in Hilo. But these hidden fees have got to go.
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Nov 19, 2024Mixed review
I’ve stayed here before. Beautiful views from the rooms and the grounds are lovely. The rooms are a bit worn and need updating. Ours had a big wooden door (that kept sliding off its track) which covers the bathroom entrance. Not much privacy as it hangs there with gaps around the edges. Also disappointed that they now force you to use the valet for $35/day instead of using the guest parking lot across the street which they now call valet parking overflow. Despite this, other guests told me they parked there regardless of the rules. I would have disregarded these issues and not posted a review but for an issue I encountered. As a Diamond member, I am entitled to a 4 PM checkout when available. Using the AARP rate, one is entitled to a 2 PM checkout when available. I requested a 1 PM checkout and was told anything after noon would require a $75 fee. I read the front desk the rules and her response was basically upon availability and late checkout is not available unless you pay $75. I don’t think this is how the rule is supposed to be applied and certainly I have never encountered this kind of response in 20+ years as a Hilton customer. Available is available and unavailable is unavailable. Not a fee to make unavailable suddenly available.
- AdvisoryThis Hotel is 50+ miles from Kona International Airport (KOA).
- AdvisoryA mandatory $39 PLUS TAX per room per night Resort Charge is payable by hotel guest directly to hotel. Charge amount is subject to change. Daily Resort Charge will be added to the room rate and includes: Guest internet access; valet parking; Big Island Breeze daily beverage for 2; snorkel rental for 2; two rounds of 9-hole golf daily; 20% off Kapohokine Adventures Tours; local and toll-free calls.
- AdvisoryPARKING: Valet only $25 plus tax per day. This charge will be collected directly from the guest at check in. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. Self-parking is available for reservations on the books only if booked prior to April 1, 2024
- Check in: 4:00 PM
- Check out: 11:00 AM
- General policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort fee inclusions:
• Complimentary Wi-Fi
• 2 complimentary bottles of water per stay
• Two 9-hole rounds of golf per day • Two snorkel rentals per day
• Two drink coupons per night (island breeze cocktail, well spirit mixed, domestic beer, house wine or soft drink)
• Complimentary Lobby Beverage Station 10am-10pm (coffee, tea, infused water, passion orange guava)
• 20% Discount off Kapohokine Adventure Tours