An extensive offering of entertainment, shows, absolute comfort, wide spaces, and turquoise blue ocean; these are some of the features of this all-inclusive resort, located on one of the most beautiful beaches in Cancun. Grand Oasis Cancun offers daytime & nighttime experiences, activities for all likings, and an assortment of international culinary options for the whole family. Moreover, its expansive facilities boast adults-exclusive areas, ideal for enjoying a vacation as a couple or with friends. Guests will find the best rest in comfortable rooms with beautiful decor enhanced by the incredible views of the ocean or sunset.

Location

Cancun - Hotel Zone - Beachfront
Cancun International Airport (CUN) : 10 miles

Property information

Buildings: 4
Floors: 6
Total rooms: 1230

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Resort details

Amenities

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Activities

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Hotel advisories

Advisory STUDENT / YOUTH POLICY (YEAR ROUND) -Student/Youth Travelers are defined as any person under 24 years of age traveling without legal parent/guardian and is applicable at ALL Oasis properties on a year round basis. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property.
Advisory For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
Advisory Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
Advisory Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum 185 MXN (approx. $10.8 USD) per room, per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General policies & fine print

Check in: 3:00 PM
Check out: 12:00 PM
Minimum check-in age: 18
General policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.


Any guest under 24 years old traveling without a legal parent/guardian is required to pay a mandatory non-refundable insurance fee of $30.00 USD per person upon check-in (this fee must be paid in cash).

Convention Policy - Individuals attending a convention that is held elsewhere cannot book this property for their stay. If found attending an off-site convention, guests may be subject to higher room rates upon arrival.


Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.


Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.

General Information - Room taxes and service fees are included in vacation price.

Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.

- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.

- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.

- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).


*Please note the legal drinking age in Mexico is 18.
Pet policy Pets Not Allowed

Customer ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_3.5 17241 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Don’t recommend

    We stayed there for a week and we definitely don’t recommend this hotel with their standard option (blue bracelet). In general, the food was not good, )you can only use 7 restaurants out of 22 options). To have access to better restaurants and services you HAVE to do an upgrade to black bracelet or join the club (gold bracelet).

    Dec 21, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Coyote loco restaurant

    Fernando was amazing he really took care of us and was super attentive definitely come here and enjoy a great time and have some amazing food my favorite was the breaded chicken breast. When you come here ask for Fernando he will make sure you have a great time and is very knowledgeable about everything that the resort has to offer

    Dec 21, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Over all nice,I have read the reviews before I came here,I was very scared.wasnt as bad as i thought.

    Our stay was good,few things, the toilet was not flushing and all though I'm not handicap, they need more wheel chair accessibility.stairs are terrible.but over all nice time. Food lines are long. And not enough pool chairs.the reviews scared me.but not as bad as expected

    Dec 21, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Quick bites at Coyote Loco

    We had a nice family meal, served by the friendly Omar. Drinks were great, service was attentive and quick. Not a long wait to be seated and everything was quick when we we were called through We all enjoyed the music in a fun setting! Many thanks

    Dec 19, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    THE WORST HOTEL I EVER STAYED IN MY LIFE. AVOID THIS GARBAGE HOTEL AT ALL COSTS.

    THE WORST HOTEL I EVER STAYED IN MY LIFE. AVOID THIS GARBAGE HOTEL AT ALL COSTS. - Neglected service: After you pay for your room, you cannot contact them. I registered for the hotel’s pickup service but no one showed up. Lots of calls to the hotel but they refused to check on my booking to come up with a solution even though I have confirmation from them. My family were left stranded, panicking, and became easy victims for taxi drivers at the airport to prey us with 2-3 times expensive ride than normal. It was a nightmare trip ever in my life. - poor hygiene: floors were filthy. The mirrors were covered in streaks and grime. Even worse, the outlets and switches were loose and falling out. the safe is even broken. The owner of this hotel literally doesn't maintain the property. - very minimal choice of food, especially I can tell the restaurant used old fishes to make sashimi. - long queue for buffet and restaurant. It took me app. 30mins for a burger during lunch time

    Dec 12, 2024