Grand Oasis Palm - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

8396 reviews

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  Supper relaxing, with friendly staff.

  Couldn't ask for a better and more relaxing vacation. All the staff were very friendly and helpful. Rooms were very clean and I was surprised to had a balcony room with a beautiful ocean view. Food was excellent. The entertainment that was offered was exceptional. The entertainers truly loved what they do a it showed. All around a truly enjoyable trip.

  Apr 16, 2025
• 

  Loud music, not kid friendly

  Staff is friendly, fairly clean (perhaps outdated/old) room and good outside surroundings. We are however suffering a lot with being a family w. small children visiting. There’s constantly loud music during the day and on some nights it continues. And I am not talking about regular music. We are talking loud club / party music making it impossible to sleep with windows closed. It is really loud. Don’t go if you are looking for family friendly hotel. The hotel was advertised as family friendly and hence the agitation. The hotel did not care one bit when asking if they could turn down the music. Don’t go unless you are looking for a party hotel. Not kid friendly. We even paid for an upgraded room. Kids pool under renovation upon arrival and did not open until halfway through our stay. Restaurant bookings “unavailable” despite several different attempts although restaurants are completely empty (wondering if they are pushing people to eat at their buffet? (Where we got red wine served in a beer mug)) This is a 3-star hotel in my opinion and not entirely as advertised by Air Canada. We would not go back here.

  Apr 14, 2025
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  AVOID

  I am writing to express my extreme disappointment with a recent holiday to The Sens Hotel. The holiday, intended as a relaxing break for myself and my partner, fell far short of expectations and the descriptions provided on your website. * Sakura Restaurant Unavailability: We were significantly disappointed to discover that the Sakura restaurant was not available at The Sens Hotel Cancun. This was a key factor in our choice of hotel, as we had previously enjoyed dining at this restaurant at your neighbouring hotel, The Pyramid. This lack of a promised amenity was not communicated to us prior to or upon our arrival. * Misleading Transfer Information: The transfer time to the hotel was significantly longer than advertised. We were informed that the journey would take approximately 20 minutes, however, the actual transfer time was closer to 40 minutes. Had we been aware of this longer travel time, we would have likely chosen a hotel closer to the airport. * Disruptive Renovation Work: Throughout our stay, with the exception of Sunday, significant renovation work was being carried out on the beachfront of the hotel. This involved noise and disruption on a daily basis and severely impacted our ability to relax and enjoy the beach area, which was a primary reason for booking a beachfront hotel. This ongoing construction was not mentioned at the time of booking, and had we been informed, we would have undoubtedly chosen alternative accommodation. * Food Poisoning and Gastroenteritis: Tragically, both myself and my partner suffered from food poisoning during our stay, which we believe originated from one of the hotel restaurants. Since returning to the UK, my partner has been diagnosed by a medical professional with gastroenteritis, further highlighting the severity of the issue and causing significant discomfort and distress. * Misleading Hotel Description: The description of The Sens Hotel Cancun provided on your website is highly misleading and inaccurate. The hotel is far from being a 5-star establishment; in our opinion, it barely meets a 4-star standard. Furthermore, the claim that the hotel offers a "relaxing break" is entirely untrue given the issues we experienced. * Lack of Benefits from Sian Ka’an Package: We purchased the Sian Ka’an package as an enhancement to our stay. However, upon check-in, we were not informed of any specific benefits associated with this package, and throughout our holiday, we experienced no discernible advantages. This represents a clear misrepresentation of the value of this add-on. * Poor Staff Service and Room Issues: The staff at the hotel were generally rude and unhelpful. We were required to change our room on three separate occasions due to the unacceptable standard of what was described as a "suite." We found that these "suites" were merely two standard rooms with an adjoining door, which is completely inadequate given the price we paid. Furthermore, we were unexpectedly charged an additional hotel tax upon check-in, which was not clearly communicated during the booking process.

  Apr 11, 2025
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  Relaxing beach retreat

  We booked a short beach retreat at the Sens. I was pleasantly surprised with the whole experience! Upon check-in we were upgraded to a balcony room, which had a bottle of wine waiting for us. Our room was clean and comfortable. All the staff were very friendly and helpful! Particularly Omar in concierge, Alejandro the bellhop, Martin, and the young lady at the Sensoria and Sens beach club. We were able to have all our meals at the a la carte restaurants thanks to the easy reservation system. Careyes was a treat, and Miramar has the best view and great service! Our favorite area was the Sensoria Pool Lounge, we really enjoyed the Bianca Party! We found the property to be clean and the service was excellent. We will definitely be back!

  Apr 01, 2025
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  BEST TRIP EVER

  Javier is a must try. Best bartenders in all of Cancun. If you're debating staying anywhere else, STAY HERE! Awesome, fun, and endless enjoyment. We saw him everyday and his passion made our stay A+! There is no better value or entertainment in the area, and we were here for 6 days!!

  Mar 21, 2025