The Grand Palladium Kantenah Resort & Spa is located in one of the most touristic areas in the Mexican Caribbean: the Mayan Riviera. Its paradisiacal setting is embraced by lush gardens with regional tropical vegetation along an 800m private beach of fine white sands bathed by the turquoise waters of the Caribbean. The Resort, decorated with a Mayan style, offers guests an ideal place to enjoy some well-deserved, relaxed vacations in the company of family or friends.

Location

Riviera Maya - Beach
Cancun, Mexico

Property information

Year built: 2002
Standard: 252
Suites: 156

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Resort details

Amenities

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Activities

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Hotel advisories

Advisory Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory In order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show
Advisory Room service: From January 1, 2022 the charge will be USD 15 per room and service.
Advisory Access to the hydrotherapy areas (hot tubs, pool, sauna and steam baths) in our Zentropia Palladium Spa & Wellness centers will have a $50 USD fee per guest, per day.

General policies & fine print

Check in: 3:00 PM
Check out: 12:00 PM
Minimum check-in age: 18
General policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Customer ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 10050 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Definitely not 5-star. Not worth the money.

    The only one good thing we have to say about this resort is that the kids club was great. Lots of staff, and did lots of great activities with the kids throughout the day. Overall, we felt very ripped off for what we paid. We paid almost half the price to go to Grand Sirenis next door, and even though it is only a 4 star, it looks and feels far more like a 5 star than Palladium. Food, staff, grounds, activities, entertainment, housekeeping -all of it is exponentially better at GS, and way more on offer too. Would not recommend Grand Palladium to anyone

    Dec 20, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Overall good, some improvements could be made

    Overall good, some improvements could be made. The resort is too over crowded, making for a noisy breakfast experience. Some of the workers do not speak English or very few words of English.

    Dec 20, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Review

    Place is way understaffed and it shows in the workers, they do the best they can but have too much on their plate to do the good job they want to

    Dec 18, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Nice hotel a pity it sits close to highway

    We spent one week at the hotel. The hotel is nice with a nice lobby entrance. Our 1st bedroom was on the highway side with constant noise of the highway. Impossible to sleep without closing window. After many complaints and 2 sleepless nights we got another room (thanks to one member at the reception very professional and kind) on the other side (quieter) even if there was music the whole night long. Hotel was also very crowded. For the rest the hotel is very nice with nature (a pity the highway is nearby) and animals. The beach is also really nice and quiet, and one can enjoy long walks in the sand. Shoes are recommended as there are rocky areas. Personnel was OK One side comment, it took 3.30 hours to get out of the airport in Cancun, terrible experience and summum of disorganization. We will not come back.

    Dec 14, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Awesome show & dinner at Sumptuori

    The show with the meal was very entertaining! Kept us laughing the whole time. The food was ammaaaazzzing!!! So far the best meal! Every portion was delicious, not too salty or sweet. If I have a chance to return this trip, this is where I’d come.

    Dec 13, 2024