Location
Riviera Maya - BeachProperty information
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Resort details
Hotel advisories
General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer ratings & reviews
TripAdvisor traveler rating
10021 reviews
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Nov 19, 2024Wedding
This was my third trip to Grand Palladium Riviera Maya. Every trip is better than the last. The remodeled Kantanah rooms are gorgeous!
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Nov 13, 2024
Excellent holiday
I will give my honest opinion as always. We have been going to the Palladium since 2010 and in 2022 we had a really bad experience but decided to give it one more try and we were not disappointed. We were told by TUI that building works were being carried out which was a big red flag for us. Honestly, we did not hear a thing. A couple of restaurants were closed but that did not make any difference. We were kindly upgraded to VIP guests for the amount of years we have visited which gave us access to the exclusive TRS. We ate in the Japanese restaurant - very nice. We ate in the Argentinian and Brazilian restaurants - again very nice. We also ate in the sports bar. The buffet restaurant is what you expect - buffet style food. Some of it was not very hot but the stir-fry at the end of the hot food was just amazing, as was the pancakes freshly made. The beach bar also was very good and well stocked with food. Mainly burger and chips, pasta and nacho's. There is an ice-cream machine to help yourself which the kids did all the time. A special "Thank you" to Paoula, our server by the pool. She brought us drinks all day long and knew what we wanted all the time. All the staff were polite and smiling all the time. We did have rain and when it came down, it was heavy. We didn't have leave the pool side as it was only for a short time and then dried out really quickly. The Kantenah has had a refurb and is now very stylish. Its been made more into a family resort. The pool has been upgraded by the Black & White (POP Kids Club) with sun loungers and small ones for children. The towels are blue and I loved the "Family Boss" yellow towels for the children. This is a nice touch. Also on the beach there is a more children friendly area and going into the sea where there are no rocks with rooms overlooking the beach. As I have said before, we have previously had a bad experience but now, with the refurbishment, I would definitely recommend visiting the Grand Palladium. Thank you to all the staff for making our holiday memorable.
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Nov 09, 2024
Great experience
First of all: Family selection is 100% worth it. Great attractions for the kids. Kids room just amazing. Lots of fun and stuff to do. Villas just 5 steps from the beach. Butler service is great. Special appreciation for Abraham and Guillermo. Guys are definitely know what are they doing and was really helpful. Food is okay, lineups sometimes at main buffets for lunch and dinner. Argentina steak house disappointed, but Brazilian and Japanese were really good. Breakfasts at Nest were unbelievable. Must go. Sport-bar was awesome, burgers and wings were really good. Show at BRAVO is really worth it, even for the little extra money. Lots of dancing and music. Another great feature: no cards for the room and towels. Absolutely love it. Advises for management: more transport at evening time. Lots of attractions, lots of tourists….was few unpleasant moments. Expansion for the sport bar, pretty crowded at game day and night. And lineups at main buffets. But it’s only minor. We had a GREAT time with the kids and friends. Great experience. Definitely recommend that resort and come back again.
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Nov 07, 2024
mr s murray
lovely stay beautiful hotel all round great place to stay , the only let down was some staff prefer Spanish speaking guest but most are very nice and helpful
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Oct 29, 2024
Beautiful 5* Resort
This is my first time staying in Grand Palladium Kantenah and I can honestly say I have had the most amazing holiday! A special shout out to Duice, Emmanuel , Ricardo and Aulia who organised a memorable lunch for me and my friends - we was even treated to a bottle of champagne and cake! Their efforts in going above and beyond for each of us did not go unnoticed - all a real credit to the Grand Palladium Kentanah team! All the members of staff are so friendly and attentive! The cleanliness of the hotel is second to none and majority of the food in the buffet is cooked right in front of you with a great selection at every meal! Oh yeah - they host great beach parties too 💃! I am a travel advisor and I will definitely be recommending this hotel to my customers - thank you Grand Palladium Kantenah!