Guests celebrating their honeymoon will receive:
- Fruit basket with bottle of champagne
- Free room upgrade (based on availability at check in)
- 15% discount on massages
- Resort credit coupon of $1500 per room
To receive this offer, just enter "Honeymooners" in the Special Service Request section during check out or call our Customer Care Center and we will be happy to make the notation for you.
Important Information: Proof of marriage must be provided at check-in.
The All Inclusive program includes the following amenities:
- All meals
- Domestic Drinks
- Non-motorized Water Sports
- Entertainment
- Taxes and Tips
Important Information: Additional information will be provided by the hotel at check-in.
Resort Details
- Chic CaberetThis venue requires a reservation and an additional fee payable directly to the hotel
A delicious show. A spectacular dinner.
Lights. Camera. Action! It’s time for Chic Cabaret. Prepare yourself for a delicious night-out with the stars as you make a toast to the best tunes of the century. Enjoy a party of flavors as you let our dancers, acrobats and timeless soundtrack carry you on a journey through the most unforgettable moments in history: from the 50’s to the present and everything in between, with of course some Latin beats thrown into the mix. Surprise your senses with an unparalleled combination of flavors and gripping performances at a dinner-show that will leave you breathless. And when the curtains close, that only means one thing…the after party has begun! - Various Lounges/Bars26 bars around the complex
**Please note not all bars are located directly on the Kantenah side of the complex********************************
Riviera Lobby Bar - Located in the Grand Palladium Riviera, Drinks service Open: 10:00am - 12:00am
White Sand Lobby Bar - Located in the Grand Palladium White Sand, Drinks service Open: 10:00am - 12:00am
Kantenah Lobby Bar - Located in the Grand Palladium Kantenah, Drinks service, Open: 10:00am - 12:00am
Colonial Lobby Bar - Located in the Grand Palladium Colonial, Drinks service, Open: 10:00am - 12:00am
Churchill Bar - Located in the Grand Palladium Kantenah, Smokers permitted - International Premium drinks, Open: 6:00pm - 12:00am
Hemingway Bar - Located in the Grand Palladium Kantenah - Non-smoking - Premium international drinks, Reading lounge and books offered, Selection of table games. Open 6:00pm - 12:00am
La Plaza Bar - Located next to the theatre in Grand Palladium Colonial, Drinks service, Open: 8:30pm – 11:00pm
El Teatro Bar - Various Restaurants**Please note - not all restaurants are located directly on the Kantenah side of the complex**********************************Buffet style restaurants:-Beach BBQ - At least every Friday. Music, tables on the Beach. Reservation Required.
-La Laguna Restaurant - Italian corner and Show Cooking. Breakfast, lunch and drink service-Kabah Restaurant - Located in the Grand Palladium Riviera - Italian and Mexican corner and Show Cooking-La Hacienda Restaurant - Located in the Grand Palladium Colonial - Italian and Mexican corner, Show Cooking-Tikal Restaurant - Located in Grand Palladium Kantenah - Italian and Mexican corner, Show Cooking-Gran Azul Restaurant - Located at the main pool of the Grand Palladium Colonial - Italian corner and Show Cooking********************************A La Carte Restaurants:Dinner service - Open 5:30pm - 10:30pm-Portofino Restaurant - Located in the Grand Palladium White Sand, Italian style cuisine-Ribs & More Restaurant - Located in the Grand Palladium White Sand, Grill and barbecue style dinner-Rodizio Restaurant - Located in the Grand Palladium White Sand, Brazilian cuisine- Bamboo Restaurant - Located in the Grand Palladium White Sand, Asian style cuisine- Mare Nostrum Restaurant - Located in the Grand Palladium Kantenah, Mediterranean style cuisine- Sumptuori Restaurant - Located in the Grand Palladium Kantenah, Japanese style cuisine- La Adelita Restaurant - Located in the Grand Palladium Colonial, Mexican cuisine- El Dorado Restaurant - Located in the Grand Palladium Colonial, Barbecue style cuisine- Bar Punta Emilia - Located at the Palladium White Sand, "Rice & Fish" "a la carte"Open: 6:30pm-10:00pm
Please note - Reservations are no longer required at each restaurant, but it is based on availability. Clients staying in The Royal Suites can pre-reserve a la carte dinner if they wish.
Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.
- 24-hour front desk
- 24-hour security
- Accessible facilities
- ATM/Cash machine†
- Babysitting,Offsite†
- Business services†
- Child programs†
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- 24-hour security
- Complies with Local/State/Federal laws for disabled
- ATM/Cash machine†
- Babysitting, Offsite†
- Business services†
- Child programs†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- Exercise gym†
- Free parking
- Game room
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Luggage service
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant†
- Safe deposit box†
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
- Business Services†
- Fax Machine†
- Internet Access†
- Telephone†
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Make your dream a reality in our resort. Celebrate your wedding or honeymoon in this luxurious resort that, in addition to featuring the 24 Hour All-Inclusive Program, also offers special packages for brides and grooms.Celebrate your wedding at a gazebo on the beach or on a private terrace surrounded by tropical gardens especially decorated for the occasion. In case of inclement weather, the hotel provides an indoor backup area.For additional information, please contact the hotel at: http://www.palladiumweddings.com/en/destination-mayan-riviera.php
† Fees may apply
- Beach
- Water Sports
- Scuba Diving*
- Snorkeling
- Catamaran
- Kayak
- Windsurfing
- Deep-sea Fishing*
- Pedal Boats
- Windsurf, sailboat and catamaran courses*
- Excusions*Information subject to change.
- *Additional charges.
- Children's poolThere is 1 children's pool
- Children's program, onsite
"Baby Club" for infants 1-3 years.
Mini-club “El Ranchito” for children 4-12 years.
Open 9:00am – 11:00pm
Located in the beach, between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa, with outside and inside areas, where it is possible to leave children under supervision. With a spacious lawn and everything necessary for the amusement and comfort of little ones. Playground, Indian camp
Volleyball, Arts and crafts room, videos and games, Ecological tour of the resort to discover the culture, flora and fauna of the area
Indoor and outdoor play area, Diaper changing room, Children menu
****************************************
Black & White Junior Club
Exclusive for teenagers from 13-17 years, open from 11:00am-12:00pm
Located next to the pool El Rinconcito, in the Grand Palladium Kantenah Resort & Spa
Rooms for video games, Computer games
Pool tables, Table soccer, Teen disco twice a week from 9:00pm-12:00am - Fitness center on-site †
- Leisure Facilities
- Faclities & Activities
- Gymnasium
- Aerobics
- Aqua-gym
- Water Polo
- Mini golf
- Ping-pong
- Archery
- BB Guns
- Rifle practice
- Darts
- Billards
- 6 Tennis courts
- 2 Paddle courts
- 2 Badminton fields
- 2 Basketball courts
- 1 Soccer field (artificial turf) and 1 Indoor soccer court (artificial turf)
- 3 Beach volleyball courts
- 1 Multiuse field
- Participatory games
- 2 Shuffleboards
- Petanque
- 1 Shooting range for rifles
- 1 Archery range
- Motorized Water Sports †
- Scuba Diving
- Deep-sea Fishing
- Excursions
- Non-Motorized Water Sports
- Snorkeling
- Catamaran
- Kayak
- Windsurfing
- Pedal Boats
- Stand up paddleboard
- Information subject to change.
- Pool4 Gorgeous swimming pools, including the amazing 3,224 square meter Lagoon Pool, featuring 4 built in Jacuzzis
- Spa †Guests will pay a fee per person, per day to access the wet areas of the Spa.
- Tennis court
- Golf †Golf Course located within a mile of property
- Other local attractionsLocated only 20 minutes from Playa del Carmen and 7 minutes from the village of Akumal
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
10206 reviews
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Apr 01, 2025Habitaciones sin preparar
hace 26 minutos en Google Estoy alojada en este momento en el hotel con unos amigos, llegamos anoche a las 00:00 despues de 24 horas de trayectos desde España y nuestra sorpresa cuando llegamos a la habitación fue que el sofá cama no estaba preparado para nuestra hija pequeña. Tuvimos que dormir en la cama existente sin almohada y con la incómodidad de espacio que supone para 3 personas y con el cansancio acumulado. Tampoco contábamos está mañana con toallas en la ducha para los tres. En conclusión una decepción para un hotel de esta categoría que tengan este tipo de incidencias nada más llegar. Fabrizio Guisoli 1/5 una semana atrás en Google De las peores experiencias de viaje en un hotel. De vista será increíble, pero internamente ,deja mucho que desear. El personal(Salvo muy pocos), y el hotel en si, es bastante exclusivo, por no decir que la atención hacia los que no son …Más información Tipo de viajeVacaciones · En pareja Habitaciones3.0Servicio1.0Ubicación3.0 Respuesta del propietario una semana atrás Estimado huésped, Lamentamos profundamente que su experiencia en Grand Palladium Kantenah Resort & Spa no haya sido la esperada. Agradecemos que haya compartido sus comentarios, ya que nos brindan una valiosa oportunidad para mejorar. Con respecto a sus inquietudes, nos disculpamos por cualquier malentendido relacionado con la atención hacia los huéspedes que no son socios, así como con la espera para el transporte y la falta de algunos servicios. Queremos aclarar que la experiencia de cada huésped es igualmente importante para nosotros, independientemente de su afiliación, y nos aseguraremos de revisar nuestros procedimientos para evitar este tipo de percepciones en el futuro. También lamentamos que no haya disfrutado de las actividades disponibles y que el servicio de habitaciones no cumpliera con sus expectativas. Tomaremos en cuenta sus comentarios para seguir mejorando la variedad de actividades y los servicios dentro del todo incluido, especialmente en lo que respecta a los costos adicionales que menciona. Con respecto a la cena en el área TRS, entendemos lo inconveniente que fue este malentendido y trabajaremos para asegurar que nuestros huéspedes reciban la información clara y precisa al momento de la reserva y el check-out, evitando confusiones sobre costos adicionales. Agradecemos nuevamente su retroalimentación y nos comprometemos a trabajar en las áreas mencionadas para ofrecer una mejor experiencia en el futuro. Esperamos que en su próxima visita podamos brindarle un servicio que cumpla con sus expectativas. Saludos cordiales, Sergio Hernandez Guest Satisfaction Lead Rafael F 5/5 una semana atrás en Tripadvisor Muy divertido y las animadoras Veronica y Ximena muy buenas y profesionales. Me ha sorprendido gratamente su amabilidad y saber estar. Hacen que todo sea sencillo y divertido . Me ha gustado mucho, tanto a mí como a mí mujer. Y luego en el curso de cócteles ha sido un momento inolvidable junto a sus compañeros Adrian y Jesus Leer más sobre Tripadvisor Wanderer61016817779 3/5 una semana atrás en Tripadvisor PARA TENER OPINIONES, DEBO COMPARAR. ESTUVE EN EL PALLADIUM PUNTA CANA EL AÑO ANTERIOR Y LA VERDAD EL SERVICIO DE MOZOS EN EL TRS, FUÉ MEJOR POR LA CANTIDAD DE EMPLEADOS QUE TIENEN, TODOS TE ATENDIAN BIEN. … Leer más sobre Tripadvisor Romina I 4/5 4 semanas atrás en Tripadvisor Fuimos con familia y amigos, nos hospedamos en family selection, las instalaciones impecables, todo super limpio y bien cuidado. La atencion del personal en general muy bien, se destacan los mayordomos. … Leer más sobre Tripadvisor Francisco Manue... D 5/5 una semana atrás en Tripadvisor Segunda vez en el complejo y seguro que repetiremos en breve. A pesar de estar algo lejos del aeropuerto la calidad del servicio e instalaciones lo compensan todo. Personal súper servicial. … Leer más sobre Tripadvisor Javier Bryon 5/5 una semana atrás en Google Lo mejor experiencia que tuvimos fue en el restaurante de comida Thai. Daniel fue nuestro mesero y el servicio fue increible. Nos atendio con mucho respeto y fue super amigable. Recomiendo mucho el lugar. Daniel gracias por tus atenciones! Tipo de viajeVacaciones · En pareja Habitaciones4.0Servicio5.0Ubicación4.0 Aspectos destacados del hotelBuen precio Respuesta del propietario Hace 6 días Estimado Sr. Bryon Muchísimas gracias por compartir su experiencia con nosotros. Nos alegra saber que disfrutaron de su visita al restaurante de comida Thai y que Daniel hizo que su experiencia fuera aún más especial. Sin duda, transmitiré sus amables palabras a él. Apreciamos su recomendación y esperamos poder darle la bienvenida nuevamente en el futuro. Saludos cordiales, Sergio Hernandez Guest Satisfaction Lead Andrea S 5/5 2 semanas atrás en Tripadvisor Durante nuestras vacaciones, mi esposo y yo pudimos continuar con nuestro entrenamiento gracias al entrenador Arturo Arce que nos ayudó con nuestras clases de pilates y también nos enseñó TRX. … Leer más sobre Tripadvisor Alex Martín 5/5 una semana atrás en Google Hemos cenado en el restaurante Japonés del Hotel y nos hemos quedado flipando. Tanto el cheff: Faustino, como la responsable de muestra mesa: Aracely han estado exquisitos. Sin duda una de las mejores experiencias dentro del hotel. Habitaciones5.0Servicio5.0Ubicación5.0 Respuesta del propietario Hace 6 días Estimado Sr. Martin ¡Muchísimas gracias por compartir su experiencia! Nos complace saber que disfrutaron de la cena en nuestro restaurante japonés. Tanto el chef Faustino como Aracely, nuestra responsable de mesa, estarán encantados de saber que hicieron de su cena una experiencia memorable. Sin duda, este tipo de comentarios nos motiva a seguir ofreciendo el mejor servicio. Esperamos tener el placer de recibirlos nuevamente en el futuro. Saludos cordiales, Sergio Hernandez Guest Satisfaction Lead Tefy T 5/5 una semana atrás en Tripadvisor Pase unos dias maravillosos, el check in y el check out fueron muy amables, especialmente la srita virginia, fue muy paciente y nos ayudo mucho. Definitivamente un lugar al que quieres regresar. El lugar perfecto para descansar. … Leer más sobre Tripadvisor Pableishon S 5/5 una semana atrás en Tripadvisor Siempre es un placer estar en este maravilloso hotel. La comida, el trato de la gente y sobretodo Virginia la recepcionista nos ayudó bastante y se tomó el tiempo necesario para ayudarnos! 10/10 definitivamente es un lugar al que deberías visitar si tu idea es descansar 🫰🏻 Leer más sobre Tripadvisor MXN 6,911 OFERTA 21 – 22 de abr
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Apr 01, 2025Too much seaweed atm
Currently staying at this hotel. Our room is a dark as we have undergrowth right up to our balcony so not much natural light in room. Food has been very good and the staff are lovely. The only real downside is there is a ridiculous amount of seaweed on the beach and it is really ruining our time on the beach. I have been to many resorts in Mexico and I have never seen seaweed like it. Whenever I have stayed at other hotels they clear the seaweed away everyday and the beaches have been pristine.
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Mar 31, 2025Churchills
Best bartenders Diana & Fernando at Churchills, best drinks , fun guys . They make a really warm atmosphere at the bar !!! We stayed at Family selection , the worst part was the candy wall !!! The beach could be cleaned though , not so much effort there
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Mar 31, 2025
Highly recommend this resort.
We just returned after spending 10 amazing days at the Grand Palladium. We travelled with another couple/family and had booked into Kantenah side but when we arrived were put in the Colonial side as we had requested to be in the same building and Kantenah didn't have two rooms together. We didn't say anything immediately as we arrived late and just needed to get checked in. By day 5 Eduardo was able to move one of us into the Kantenah which has been renovated and is beautiful (what we had purchased). The other room we were offered was in a building near to the highway and the other couple chose to stay put in Colonial. The Colonial side was still nice, just older and a little out dated but still very satisfactory. Our family was on the 3rd floor at the Colonial which has vaulted ceilings and it felt a little more special. Eduardo at reception did his best to move us both. If we had realized everything is relatively close even though it is a large resort we would not have worried about our request to be in the same building. Thank you Eduardo, amazing customer service. This resort boasts so many beautiful pathways, wooden bridges and paths through the jungle like feel, and is absolutely stunning. The lobbies all had live music in the evenings, and are uniquely beautiful with lots of seating and wonderful bar service. The buildings are updated, and felt like we were on a Mexican holiday not too modern which we love, honestly just felt very special there. Don't miss the church. The resort was easy to get around with the trolly service and walkable paths. We did have issues booking into dinners and only experienced 3 of the many restaurants. (spring break) The buffets had wonderful options and we were never disappointed. We enjoyed the outdoor buffet for breakfast and lunch, nice breezes and a few of our mornings there was live music. The beach was ok, we typically would spend equal time between the beach and pool but due to the seaweed we only spent a small amount of time at the beach and spent most of the time at the pool. The staff and customer service was exceptional, staff were very friendly, and hardworking. Marshmallow, at the Hacienda, and Diego at the main pool provided excellent customer service. Our rooms were always tidied and fresh towels. The cleanliness was topnotch. Everyone we met at the resort had similar experiences. We loved the built in key fab in our resort wrist bands and never had to worry about a room key or having a towel card.
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Mar 31, 2025
Grand Palladium
Overall this was a very good experience. Staff were super friendly, carts were readily available, food was hit or miss (took a long time to get food 1.5-2 hours at A la carte, steaks were cooked incorrectly and once our chicken was undercooked-raw in the middle), they had a good variety of excursions, checking in and out was smooth, lots of activities for kids and adults, and the renovated rooms were so nice! The service and food was much better than the last time we came in December. The only issues we had was with the transfer from the airport to the hotel, we waited over an hour and the noise from the daily wedding events. This was due to where our room was located by the beach, most nights the music was done by 11pm but another time, it was 1230am. Overall, I love the Palladium resorts and the "cons" don't out weigh the "pros". We will definitely be coming back.
- AdvisoryImportant Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryIn order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show
- AdvisoryRoom service: From January 1, 2022 the charge will be USD 15 per room and service.
- AdvisoryAccess to the hydrotherapy areas (hot tubs, pool, sauna and steam baths) in our Zentropia Palladium Spa & Wellness centers will have a $50 USD fee per guest, per day.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.