The Grand Palladium Palace Resort Spa & Casino is located on the seashore of the famous Bavaro Beach in Punta Cana, right next to the other two resorts of our tourist complex: Grand Palladium Bávaro Resort & Spa and Grand Palladium Punta Cana Resort & Spa. Its exotic landscape features a lush palm tree plantation, beautiful tropical plants and a 1 kilometer long beach with fine white sand and pristine turquoise waters. The Resort is a perfect place to escape from all worries…take a walk around exuberant gardens, enjoy special dishes from our diverse cuisine selection, or relax at the Spa.
Location
Punta Cana - BeachProperty information
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Resort details
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a Spring Break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer ratings & reviews
TripAdvisor traveler rating
13506 reviews
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Dec 21, 2024December holiday
Overall I had a nice experience here but I’m not sure how this is considered a 5* hotel. The staff are all extremely friendly and very welcoming, the bed is extremely comfy and a great bath with hot water. The swim up bar is good and some of the restaurants are lovely. However, on arrival- they book you in to show you ‘more about the hotel with staff’ and then they try to sell you their members club offers ect - waste of my time and wouldn’t have gone had I of known what it was - also been told it’s a scam. You need to book the restaurants quickly if not there are no reservations. The buffet near the larger pool is much nicer than the one opposite palace. They had lamb chops which were always great and a wide selection of different foods. I would say most of the food is like warm, however you can get fresh omelettes, pasta, fresh meats off the grill ect. Bamboo and the Mexican resturant were very disappointing - cold and very dry. The Argentinian resturant and Indian were both lovely. Overall a nice holiday but I wouldn’t be in a rush to go back here due to the above.
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Dec 21, 2024Excellent service client
Excellent, staff very friendly and welcoming, they really put the extra Mille to make you happy. At the end of the day what you end up valuing the most is how special they make you feel, and how this helps you to forget about the world and enjoy your vacation.
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Dec 20, 2024Disappointing vacation
When we got there we were greeted by a person and he stated he would take care of us. After we checked in this person said he would pick us up in the morning and bring us to breakfast and show us around. We checked into our room to find the AC didn’t work, the refrigerator was not cold and after taking a shower i found a huge puddle of water next to the bed. I went to the front desk to tell them about my issues and the clerk behind the counter said i would have to talk to the supervisor. After waiting about 10 minutes the supervisor came out of the back room. I explained to him what my issues were and he stated I would have to stay in that room for the night and they would move me in the morning. The following morning we were moved to another room that was much better. The supervisor gave us a 25 minute massage for the inconvenience. The following morning we were greeted for breakfast to find out it was a vacation club that wasted about 90 minutes of our time. The breakfast and lunch were buffet only. Most of the time the food was cold unless you caught one of them bringing out a fresh dish. The evening dinner was either buffet or a la cart restaurants Even at the a la cart restaurants you had to get up to the salad bar. The food at the restaurants were ok but not great. There was a restaurant called Chic that was a dinner and a show for a price of $140 a couple so we decided to try it. As we were getting ready to go to dinner I decided to look at the menu to find out it was a fixed menu. We were told it was a seven course menu so I thought we had choices. After looking at the menu i found that 75% of it was seafood that my wife is allergic to. So I went down to cancel and i was told it was too late to cancel and i would have to speak to a supervisor in the morning. I went to speak to the supervisor in the morning and told them no one told us it was a set menu and no one showed us a sample menu. I stated if i knew what it was i would not have purchased those tickets. She said there is nothing they could do because it was part of the THS hotel that controls that part of the resort and i would have to email them. I have emailed THS hotels every day since then and it’s been about a week with no response. Beware of this resort and their bait and switch tactics. Very disappointing vacation.
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Dec 18, 2024Beautiful resort!
A lot a things a good. The lunch good be better and the entertainment too. The articles in shopping centre a very expensive.
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Dec 15, 2024
Very satisfied
Very satisfied. Great hotel. Very Good Service. Great Pool Bars and Restaurants. You will find there everything you want.