Location
Punta Cana - BeachProperty information
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Resort details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer ratings & reviews
TripAdvisor traveler rating
16592 reviews-
Great resort!
Rooms and restaurants were great, and excellent service at the pool. El Dorado Steakhouse was wonderful. The beach was beautiful with lots of chairs for everyone. The only negative isn't the resort itself, but the insistent vendors on the beach. Great vacation overall! ❤️❤️❤️
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Great Experience
I came on the trip for a fortieth birthday celebration and I was not excited about the resort until we met Christian at the Hemingway bar. Christian was very welcoming and helped to make my twin best friends birthdays special. He made us feel so welcome. Thank you Christian.
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So much has changed
This was my 5th time visiting the Dominican Republic and so much has changed due to gentrification and the pandemic. Too much to type. One thing stood out the most: many brands are "selling" luxury, but falling short. This definitely was NOT a 5-star resort.
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Disappointing return trip
We have been twice before and the experience this time was so unbelievably disappointing and other families had exactly the same experience. It’s gone from a friendly, helpful resort to a worn out and unhelpful resort. The staff were more interested in being on their phones ALL the time and applying make up at restaurant check ins than assisting and helping us find our table. We waited 50 mins for a drink at the restaurants and customer service was not top of mind. We were with a disabled member of our group and they were asked to sit on the floor on the restaurant to eat dinner. Cleaning services were in groups outside our rooms prior to 9am being so loud, shouting and giggling. Towels and bottles were left in the apartment lobby for days upon end and we had severe flooding in our room. Hotel needs a face lift and customer service needs a BIG review. Yarby was an exception and was AMAZING.
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Weather couldn’t ruin this trip
I have been to 4 different resorts in the DR and this was by far the best for customer service. Everyone was friendly and genuinely interested in being there and making the guests happy. I wish tipping was more common because the staff deserved it. My only negative is that it’s not associated with a golf course. If it was, I would be at this resort every year.