- Private Lobby
- Private Restaurant with hot and cold snacks throughout the day
- Private Bar offering premium beverages
- Private “Living Room with TV” and Private Entertainment Area
- Heated Pool, Solarium with Balinese beds and lounge chairs
- Reserved area on the beach with waiter service
- Family Host
- Priority Reservations in restaurants
- Special Turn Down Service for Children
- Surprise preparation of the hydro massage tub with special amenities for the little ones
- 24 Hour Room Service
- Personalized minibar with special beverages
- Unpacking / packing services
- Free sunscreen
- VIK (Very Important Kid) welcome kit for each child, Mini bath robes and slippers
- Free entrance to all wet areas of Zentropia Spa for the adults
- Adults staying in the Family Selection Suites will have all access to TRS Coral Hotel
The All Inclusive program includes the following amenities:
- All meals
- Domestic Drinks
- Non-motorized Water Sports
- Entertainment
- Taxes and Tips
Important Information: Additional information will be provided by the hotel at check-in.
Resort Details
- BoghaliAwaken your senses with spices, curries, and flavorful sauces at this exotic Indian restaurant.
- Chang ThaiSweet, salty, spicy, and tangy, all combined in the most sophisticated gastronomy of South East Asia.
- Chic CaberetThis venue requires a reservation and an additional fee payable directly to the hotel
A delicious show. A spectacular dinner.
Lights. Camera. Action! It’s time for Chic Cabaret. Prepare yourself for a delicious night-out with the stars as you make a toast to the best tunes of the century. Enjoy a party of flavors as you let our dancers, acrobats and timeless soundtrack carry you on a journey through the most unforgettable moments in history: from the 50’s to the present and everything in between, with of course some Latin beats thrown into the mix. Surprise your senses with an unparalleled combination of flavors and gripping performances at a dinner-show that will leave you breathless. And when the curtains close, that only means one thing…the after party has begun! - El DoradoA savory steak house with the best grilled cuts.
- La AdelitaMexican restaurant with authentic dishes, such as northern-style burritos and Margarita shrimp.
- PortofinoItalian restaurant with artisan pizza, pasta and other classic dishes.
- Poseidon
Beachfront restaurant with fresh grilled fish and exquisite rice dishes
- SumptuoriTeppanyaki restaurant with show cooking and Japanese specialties.
- Various Bars/Lounges15 uniquely themed bars, including a swim up bar, beach bars, a sports bar, Lobby and waiting bars, and even a sky bar.
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Children programs
- Concierge desk
- Laundry/Valet service†
- Pool
- Spa†
- Tennis court†
- Tour/sightseeing desk
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Children programs
- Concierge desk
- Laundry/Valet service†
- Pool
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Children's pool
- Children's programClubs for babies, kids and teenagers
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †
- Non-Motorized Water SportsIncluding stand up paddleboard
- Pool4 pools, including one for children.
- Spa †Zentropia Palladium Wellness & Spa offers you a luxury spa and wellness centre where all kinds of treatments are available, including water slides, whirlpools, an ice cabin, a dry and moist sauna, a foot bath with stones and a sensation shower.
- Tennis court †
Rafa Nadal Tennis Centre is onsite at Grand Palladium Costa Mujeres. You can benefit from:
- 8 illuminated clay tennis courts.
- 1 soccer field for teams of 7.
- 1 paddle tennis court.
- Bar-cafeteria with TVs to watch tennis among other sports.
- Gym for warm-ups, stretching and basic workouts.
- Exclusive exposition of Rafa Nadal objects and garments.
- Merchandising store with premium products and stringing service available.
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
11901 reviews
-
Feb 21, 2025Don’t think I’ll return
Overall my stay was okay but I question if this hotel is 5 star. The food was good. Rooms not great. Not enough golf carts in the evenings, particularly when it rained. Chefs Elias and Santos in Poseidon were great
-
Feb 21, 2025Was a great stay for a Family Wedding
We stayed with our kids (ages 10 and 12) for a family member's wedding. Overall, it was a wonderful stay. The resort is clean, service was prompt (for the most part) and friendly. A few items of note: Size: the resort is huge. Golf carts and boat taxis come regularly (with the exception of late at night) for transportation assistance, but there are waits at times. We ended up walking quite a bit, by choice. Bring comfortable shoes. Beach: Again, this resort is huge. GP also prioritizes nature, so there are a lot of greens throughout the resort, including on the beach. For both reasons you cannot see the ocean from most places in the resort grounds. This was surprising to me. Not a hardship, just not expected. If an ocean view is a priority for you, there are fewer rooms available to provide that. Or you may want to select a different resort. Once you are on the beach, there are plenty of chairs, you get service, and the beach is beautiful (with the softest sand) and clean. But it's a bit of a walk to the beach, even from the closest cart drop-off point. Food: Of the dozen or so all-inclusive resorts I have stayed at, the food was most consistent here. Plenty of good options at the buffet for breakfast, 3 lunch options and a lot of a la carte restaurants. We had no issues scheduling reservations, but due to wedding festivities we did not get to try as many as we would have liked. The steakhouse was great! Our kids loved the Hibachi at the Japanese restaurant. Fizz pizza was also good. Service: overall, was good. Room service was slow. Our entire group (over 30 people) had the same complaint. There was a bit of a bigger language barrier with some staff than at a lot of other resorts in the area. However, we are guests in another country and don't speak their language, so we cannot complain about that. Pool: The pools were very clean and well-maintained. No issues finding seating, they aren't stingy with the towels either. Bar service was good. Pool snack bar was fine- nice to have that option. The canal running through the resort with boat taxis was a really neat touch. Our kids loved taking the boat to dinner at night! The Rooms: When we booked, we wanted double rooms due to our kids ages, but our travel agent said that was not an option. I don't know if that is true, but we were concerned about sharing 1 room. It was fine! We had 2 full beds and the pull out sofa was king-sized. The bathroom has glass walls (and a separate shower and toilet area) with privacy screens. No issues with the 4 of us sleeping comfortably. Overall, we would recommend this resort for an all-inclusive stay. The staff also did an excellent job with the wedding (the decor and flowers were phenomenal!)
-
Feb 21, 2025A week spent well
We just returned from a wonderful family vacation week at Costa Mujeres. I’m calling out all the things that made our stay memorable. BEST: 1. People of Mexico- you are the real treasure of your country. Your hospitality, friendliness and your no-stress attitude truly make you stand out amongst other holiday destinations in the Caribbean. 2. Zentropia – This was heaven on earth. Shout out to RIO, our valet for the time we spent there for hydrotherapy. The spa is probably inspired by what Roman gods might have enjoyed. Our massages were something out of the world. 3. Kids Club – thank you for taking such great care of my 8-year-old. She had a blast and cannot wait to be back. Shout out to RAYNA to get the kids prepped for the Disney Show and the Circus. 4. The Mexican Party show was vibrant and colorful, and the dances were well choreographed making it a feast for the eye. We couldn’t partake in the Chic, but this show represented the country’s beautiful culture. 5. The property is beautifully designed and upscale. 6. The beach is an absolute delight. We were satisfied with the available seating options; however, it would be preferable if access to the cabanas reserved for "The Experience" audience, which often remained vacant, could be managed more effectively. GOOD: 1. Restaurants accessible by regular guests and lower strata members. a. Bhogali, La Adelita, Sumptuori, Portofino and Chang Thai. We visited similar restaurants in their Jamaica property, but the food was much better and the wait staff much more knowledgeable and flexible with dietary needs. Special shout out to CHRISTIAN at Sumptuori- We never thought we would have so many options for our dietary needs at a Japanese restaurant. 2. Member’s pool. An oasis of calm and peace. Getting access to the chairs/beds was made possible by the pool butlers JESUS and CARLOS with bookings made 2 days in advance and getting to the pool at 9 AM to mark your attendance- Thank you! NEEDS ATTENTION: Destination weddings can be very resource intensive. We had 2 weddings during our stay, making the transport carts, and Isla Blanca less accessible. Not to mention some unruly wedding guests disrupting regular guest experiences. Room Cleaning – Our rooms were not serviced for cleaning daily. During the 7-day stay, the room was serviced twice. We had to message the concierge to send someone to clean the room the day before departure.
-
Feb 20, 2025
Relaxation and Wedding Fun!!!
Overall, a great stay. We enjoyed our week there with both getting in some relaxation and celebrating our friend's wedding. We really enjoyed the beach each day, and we had great service from Omar while relaxing at the beach each day.
-
Feb 20, 2025
Grand Palladium swim up bar is where it’s at !
We were impressed with Israel, Javier, Hugo, Neftali, Lizbot at the swim up bar. These guys go above and beyond to impress us and changed any drinks we wanted as well as made us stuff we suggested. Cool folks! The GP side is better than TRS as far as staff.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- AdvisoryIn order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show
- Check in: 3:00 PM
- Check out: 12:00 PM
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.