- Private Lobby
- Private Restaurant with hot and cold snacks throughout the day
- Private Bar offering premium beverages
- Private “Living Room with TV” and Private Entertainment Area
- Heated Pool, Solarium with Balinese beds and lounge chairs
- Reserved area on the beach with waiter service
- Family Host
- Priority Reservations in restaurants
- Special Turn Down Service for Children
- Surprise preparation of the hydro massage tub with special amenities for the little ones
- 24 Hour Room Service
- Personalized minibar with special beverages
- Unpacking / packing services
- Free sunscreen
- VIK (Very Important Kid) welcome kit for each child, Mini bath robes and slippers
- Free entrance to all wet areas of Zentropia Spa for the adults
- Adults staying in the Family Selection Suites will have all access to TRS Coral Hotel
The All Inclusive program includes the following amenities:
- All meals
- Domestic Drinks
- Non-motorized Water Sports
- Entertainment
- Taxes and Tips
Important Information: Additional information will be provided by the hotel at check-in.
Resort Details
- BoghaliAwaken your senses with spices, curries, and flavorful sauces at this exotic Indian restaurant.
- Chang ThaiSweet, salty, spicy, and tangy, all combined in the most sophisticated gastronomy of South East Asia.
- Chic CaberetThis venue requires a reservation and an additional fee payable directly to the hotel
A delicious show. A spectacular dinner.
Lights. Camera. Action! It’s time for Chic Cabaret. Prepare yourself for a delicious night-out with the stars as you make a toast to the best tunes of the century. Enjoy a party of flavors as you let our dancers, acrobats and timeless soundtrack carry you on a journey through the most unforgettable moments in history: from the 50’s to the present and everything in between, with of course some Latin beats thrown into the mix. Surprise your senses with an unparalleled combination of flavors and gripping performances at a dinner-show that will leave you breathless. And when the curtains close, that only means one thing…the after party has begun! - El DoradoA savory steak house with the best grilled cuts.
- La AdelitaMexican restaurant with authentic dishes, such as northern-style burritos and Margarita shrimp.
- PortofinoItalian restaurant with artisan pizza, pasta and other classic dishes.
- Poseidon
Beachfront restaurant with fresh grilled fish and exquisite rice dishes
- SumptuoriTeppanyaki restaurant with show cooking and Japanese specialties.
- Various Bars/Lounges15 uniquely themed bars, including a swim up bar, beach bars, a sports bar, Lobby and waiting bars, and even a sky bar.
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Children programs
- Concierge desk
- Laundry/Valet service†
- Pool
- Spa†
- Tennis court†
- Tour/sightseeing desk
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Children programs
- Concierge desk
- Laundry/Valet service†
- Pool
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Children's pool
- Children's programClubs for babies, kids and teenagers
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †
- Non-Motorized Water SportsIncluding stand up paddleboard
- Pool4 pools, including one for children.
- Spa †Zentropia Palladium Wellness & Spa offers you a luxury spa and wellness centre where all kinds of treatments are available, including water slides, whirlpools, an ice cabin, a dry and moist sauna, a foot bath with stones and a sensation shower.
- Tennis court †
Rafa Nadal Tennis Centre is onsite at Grand Palladium Costa Mujeres. You can benefit from:
- 8 illuminated clay tennis courts.
- 1 soccer field for teams of 7.
- 1 paddle tennis court.
- Bar-cafeteria with TVs to watch tennis among other sports.
- Gym for warm-ups, stretching and basic workouts.
- Exclusive exposition of Rafa Nadal objects and garments.
- Merchandising store with premium products and stringing service available.
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
12146 reviews
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Mar 31, 2025Amazing stay!
The resort was great. Service was excellent and our Cart driver Oscar Guzman was absolutely awesome with providing information and transporting us around the resort where ever we needed to go. 100% will return to this resort for another vacation in the future.
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Mar 31, 2025
Worth the wait!
David AKA JACKIE CHAN from the Japanese teppanyaki restaurant was absolutely entertaining and put on a great dinner show for our table! He even accommodated an egg allergy in our group and THE TRIPLE MEAT beef chicken shrimp FLAVORS WERE THE BOMB!
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Mar 31, 2025
Japanese Restaurant
Our head chef David (Jacki Chan) was the nicest dude we have met super chill and had some really good tricks up his sleeves! Had entertained the entire time and gave us our own sauce design on our plates! Would definitely recommend coming here! Amazing food and does a good job with food restrictions!
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Mar 31, 2025
Sampturoi
El sushi del sumptuori es una maravilla, alfredo y antonio, los sushiman tienen un trato excelente! Recomendable, el hotel es muy moderno y comodo, las habitaciones son comodas, y la playa no tiene sargazo, la comida en los restaurantes a la carta es muy buena
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Mar 31, 20254* clean and safe
Stayed 6 nights and so much fun! The grounds were clean, clean rooms and great staff! We met santos on arrival day at the buffet and all I can say is he was ready to make sure we had a great vacation. We requested to sit in his section a few times and always great service :) We found EDWIN at the sports bar and our girls went to see him every evening! Such a great guy and so personable! We never had an issue getting a dinner reservation. The Italian was less than desirable. El Dorado was great with great service from Angel. We did go to Chic and what a show! The pool with splash was never too busy with a decent music playing. The service around the pool was great. Posedion was a nice lunch option instead of main buffet. The Fire Oven pizza 😊 by the fizz bar. compliants: the entertainment during the day is lacking compared to other resorts. They only offered daily activities that were comparable to fitness classes. No daily pool games. Bingo would nice if they offered more than once a week. Buffet isla Blanca does get repetitive for breakfast. And room service for breakfast is 20usd. Our girls waited 2 hours and it was canceled because they didn’t answer the phone (didn’t work) ordered from tv. I’d come back but would give it awhile to see if activities picked up. If you are looking for night light, move along
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- AdvisoryIn order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show
- Check in: 3:00 PM
- Check out: 12:00 PM
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.