Hotel Promotions
Enjoy free family selection amenities (family butler, pool butler, & more).
Selected Suites, building located closest to the beach, and Entire Suite area available to ONLY “Family Selection” guests
  •  Private Lobby
  •  Private Restaurant with hot and cold snacks throughout the day
  •  Private Bar offering premium beverages
  •  Private “Living Room with TV” and Private Entertainment Area
  •  Heated Pool, Solarium with Balinese beds and lounge chairs
  •  Reserved area on the beach with waiter service
  •  Family Host
  •  Priority Reservations in restaurants
  •  Special Turn Down Service for Children
  •  Surprise preparation of the hydro massage tub with special amenities for the little ones
  •  24 Hour Room Service
  •  Personalized minibar with special beverages
  •  Unpacking / packing services
  •  Free sunscreen
  •  VIK (Very Important Kid) welcome kit for each child, Mini bath robes and slippers
  •  Free entrance to all wet areas of Zentropia Spa for the adults
  •  Adults staying in the Family Selection Suites will have all access to TRS Coral Hotel

Applicable Dates:
Booking Dates: 24 Jun 2019 to 31 Dec 2050
Travel Dates: 24 Jun 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy special limited time offer.
The discount is already reflected in the vacation price.

Applicable Dates:
Booking Dates: 22 Jan 2021 onwards
Travel Dates: 22 Jan 2021 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy honeymoon inclusions.
Guests celebrating their honeymoon with us will receive:

- Free room upgrade (subject to availability)
- Fruit Basket with Bottle of Champagne
- 15% Discount on Massages
-$1500 resort credit coupon per room

To receive this offer, just enter "Honeymooners" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information: Proof of marriage must be provided at check-in. Inclusions are based on availability.

Applicable Dates:
Booking Dates: 27 Jun 2019 to 31 Dec 2050
Travel Dates: 24 Dec 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy all inclusive amenities.

 The All Inclusive program includes the following amenities:

  • All meals
  • Domestic Drinks
  • Non-motorized Water Sports
  • Entertainment
  • Taxes and Tips

Important Information: Additional information will be provided by the hotel at check-in.

Applicable Dates:
Booking Dates: 28 Jun 2019 to 31 Dec 2050
Travel Dates: 24 Dec 2020 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
OnSite Dining
  • Boghali
    Awaken your senses with spices, curries, and flavorful sauces at this exotic Indian restaurant.
  • Chang Thai
    Sweet, salty, spicy, and tangy, all combined in the most sophisticated gastronomy of South East Asia.
  • Chic Caberet
    This venue requires a reservation and an additional fee payable directly to the hotel

    A delicious show. A spectacular dinner.

    Lights. Camera. Action! It’s time for Chic Cabaret. Prepare yourself for a delicious night-out with the stars as you make a toast to the best tunes of the century. Enjoy a party of flavors as you let our dancers, acrobats and timeless soundtrack carry you on a journey through the most unforgettable moments in history: from the 50’s to the present and everything in between, with of course some Latin beats thrown into the mix. Surprise your senses with an unparalleled combination of flavors and gripping performances at a dinner-show that will leave you breathless. And when the curtains close, that only means one thing…the after party has begun!
  • El Dorado
    A savory steak house with the best grilled cuts.
  • La Adelita
    Mexican restaurant with authentic dishes, such as northern-style burritos and Margarita shrimp.
  • Portofino
    Italian restaurant with artisan pizza, pasta and other classic dishes.
  • Poseidon

    Beachfront restaurant with fresh grilled fish and exquisite rice dishes

  • Sumptuori
    Teppanyaki restaurant with show cooking and Japanese specialties.
  • Various Bars/Lounges
    15 uniquely themed bars, including a swim up bar, beach bars, a sports bar, Lobby and waiting bars, and even a sky bar.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • Bell staff/porter
  • Children programs
  • Concierge desk
  • Laundry/Valet service†
  • Pool
  • Spa†
  • Tennis court†
  • Tour/sightseeing desk
  • 24-hour front desk
  • 24-hour room service
  • Bell staff/porter
  • Children programs
  • Concierge desk
  • Laundry/Valet service†
  • Pool
  • Spa†
  • Tennis court†
  • Tour/sightseeing desk
  • Water sports†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Children's pool
  • Children's program
    Clubs for babies, kids and teenagers
  • Direct access to a beach
  • Fitness center on-site
  • Motorized Water Sports †
  • Non-Motorized Water Sports
    Including stand up paddleboard
  • Pool
    4 pools, including one for children.
  • Spa †
    Zentropia Palladium Wellness & Spa offers you a luxury spa and wellness centre where all kinds of treatments are available, including water slides, whirlpools, an ice cabin, a dry and moist sauna, a foot bath with stones and a sensation shower.
  • Tennis court †

    Rafa Nadal Tennis Centre is onsite at Grand Palladium Costa Mujeres. You can benefit from: 

    • 8 illuminated clay tennis courts.
    • 1 soccer field for teams of 7.
    • 1 paddle tennis court.
    • Bar-cafeteria with TVs to watch tennis among other sports.
    • Gym for warm-ups, stretching and basic workouts.
    • Exclusive exposition of Rafa Nadal objects and garments.
    • Merchandising store with premium products and stringing service available.

† Fees may apply

Guest Reviews

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 12282 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent

    Lovely place with amazing staff, good food choice, excellent restaurants, amazing beach and pool, very large beautiful room, hi-tech, want to mention Sebastian from chec in, Iker and Maroanna from steak restaurant and Mexican restaurant, Diego from buffet, and pool young guy with perfect English who is looking after everyone , beach boy who is there to help and clean after ignorant people who don't know to use the garbage bins, beautiful set up with lots for everyone to do, like a small city! All in all very lovely place with very nice staff!

    Apr 27, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wedding at Grand Palladium. Amazing experience! Can't wait to go back!

    We had an absolute blast here at Grand Palladium Costa Mujeres. Valeria and the wedding team took great care of us. Angel at Isla Blanca. Alejandro at Xtra Time. Bryan at Eclipse. These staff members took care of us every night. We're grateful.

    Apr 26, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Emilio

    Emilio at the pool was so helpful and gave us the best experience! Give this man a raise! He got us anything we needed including towels and drink! Was super happy and kind and ensured we had the best time possible! Ten stars for this guy I would come back just to hangout with him

    Apr 26, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    10/10

    We had a great time at the resort. We specifically want to point out Emilio and Aldo who have been amazing and provided great service at the pool by getting our big group extra chairs when needed and umbrellas and constantly checking in on us. We feel like we made new friends it was so easy to talk to them!

    Apr 26, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Garbage experience, room flooded, 0 help from hotel

    Wouldn't give em another dime. We had a leak in room, they did nothing about it for days. It the flooded at 9:00 PM and we couldn't use a room for our baby. They refused to make a single concession. Spent $8K and we're forced to endure a flooded room that we couldn't use and still had to pay for.

    Apr 25, 2025
Hotel advisories
  • AdvisoryIn order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $33.94 Mexican Pesos (approx. $1.65 USD) per person per night. This amount is not included in your vacation price and will be collected at your hotel. Payable at check-in.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • General policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

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