Hotel Promotions
Honeymoon Inclusions.

Guests celebrating their honeymoon with us will receive:


*  Petit-Fours Platter (1 per stay)

*  One bottle of sparkling wine

*  Special dinner for Honeymooner

*  Late check out free of charge (Subject to availability)

*  Special decoration in the room                                                                                                                                                                              

*  Complimentary photo souvenir

*  Room with king size bed


Terms and conditions:  Proof of marriage is required at check-in.  Available for clients married within a maxium of 30 days before arrival date.  To receive this offer, just enter "HONEYMOON" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you. 

Applicable Dates:
Booking Dates: 14 Apr 2023 to 22 Dec 2026
Travel Dates: 23 Dec 2023 to 22 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Platinum Suite Amenities.

Guests staying in the Platinum Suite will receive:

• 24 Hour Room Service Yes

• Platinum Bracelet & Concierge Service with use of exclusive Platinum Lounge Yes

• Access to an exclusive pool with waiter service (drinks only) Yes

• Nightly turn down service. Upon request Yes

• Use of bathrobes during entire stay, 2 pairs of slippers per room Yes

• Private Check-in with cold towel on arrival and Welcome Drink Yes

• Domestic, International & Premium brand Drinks ( Aged liquors, Wines and A la carte champagne not included ) Yes

• 1 Special Dinner. Upon request Yes

• Concierge Service in the Platinum Lounge Yes

• Exclusive bar with continental breakfast and/or. Appetizers in the platinum lounge Yes

• Reservations for a la carte restaurants at Platinum Lounge Yes

• Discount on Green Fees at external Golf Course (Subject to Availability) Yes

• Discount on Spa Treatments ( single service items only ) Yes

• Reserved area on the beach with exclusive bar and waiter service (drinks only) Yes

• 1 Water Circuit at the Spa ( per adult, per week) - ( Adults Only 18 + ) Yes

• 1 Beach Bag with Princess Logo Yes

• Special Amenities in Room Yes

Important Information: Above inclusions are subject to change at any time without prior notice. Complete details of inclusions can be requested by guests at check-in. Group and other restrictions may apply.

Applicable Dates:
Booking Dates: 14 Jan 2025 to 22 Dec 2026
Travel Dates: 14 Jan 2025 to 22 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
All Inclusive Includes:

*  All inclusive 24 hours.
*  Breakfast, lunch, dinner and snacks
*  National and selection of some International drinks included.
*  Fully equipped Fitness Centre
*  Daytime organized activities and Nightly Entertainment at the Princess Theater
*  Disco Lounge Areito (entrance and national & international drinks included)
*  Non-motorized water sports
*  Game Room
*  Archery ( 18 + )
*  Daytime Mini-Club (ages 4 – 12 years with swimming pool, outdoor patio with games, House club)
*  Tennis Courts
*  Paddle Courts
*  Multi use court (basketball, soccer, etc)
*  Introductory Scuba lesson in pool (1 lesson per person per stay)
*  Internal transportation
*  Free basic wireless internet connection in rooms and some areas at the hotel

Important Information: Above inclusions are subject to change at any time without prior notice. Complete details of inclusions can be requested by guests at check-in. Group and other restrictions may apply.
Applicable Dates:
Booking Dates: 14 Apr 2023 to 22 Dec 2026
Travel Dates: 23 Dec 2023 to 22 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • Green
    Buffet-style restaurant serving international cuisine.
  • La Fondue
    Swiss Thematic restaurant serving a la carte dishes. Dinner only.
  • La Hacienda
    Mexican restaurant serving a la carte dishes. Dinner only.
  • La Tortuga
    Buffet-style restaurant serving international cuisine.
  • La Vaqueria
    Grill restaurant serving a la carte dishes. Dinner only.
  • Las Olas
    Seafood restaurant serving a la carte dishes. Dinner only
  • Le Fleur
    International gourmet restaurant serving a la carte dishes. Dinner only 
  • Mama Mia
    Italian restaurant serving a la carte dishes. Dinner only.
  • Miso
    Asian restaurant serving a la carte dishes. Dinner only
  • Negresco
    Buffet-style restaurant serving international cuisine.
  • Thai Beach Club
    Restaurant serving a la carte cuisine from Thailand. Dinner only (Fees apply, not included in all-inclusive plan).
  • Various Lounges/Bars
    - Areito
    - Poquito Pool Bar
    - GymBar (inside gym, energetic drinks not included)
    - Fantasy Pool Bar
    - Maya Pool Bar
    - Tequila Pool Bar
    - Chill Out Ibiza
    - Lobby Bar Riviera
    - Platinum Riviera Bar (included only with Platinum Suites and Laguna Villa Suites)
    - Bar Punta Bete
    - Bar Chactemal
On-Site Amenities
  • Babysitting,Offsite†
  • Bicycle rentals†
  • Children programs
  • Children welcome
  • Children's play area
  • Elevators Not Available
  • Exercise gym
  • Game room
  • Gift/News stand†
  • Golf,Offsite†
  • Babysitting, Offsite†
  • Bicycle rentals†
  • Children programs
  • Children welcome
  • Children's play area
  • Elevators Not Available
  • Exercise gym
  • Game room
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant†
  • Room service†
  • Safe deposit box
  • Sauna
  • Spa†
  • Tennis court
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services
  • Additional wedding packages are available.
    Please contact the onsite wedding coordinator for more information.

† Fees may apply

On-Site Recreation
  • Bike rental †
  • Children's pool
    There are 4 children's pools on-site.
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    The resort has 1 outdoor hot tub.
  • Motorized Water Sports †
  • Non-Motorized Water Sports
  • Pool
    There are 8 pools on-site and 12 pools total including a large fresh free flowing pool. This property has swim-up bars.
  • Sauna
  • Spa †
  • Tennis court †
    There are 6 tennis courts on-site. 
Off-Site Recreation
  • Golf †
    Golf course located within a mile of the property.

† Fees may apply

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 13210 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Es un hotel fabuloso, comida deliciosa y servicios magníficos, he ido 2 veces y las 2 veces han sido estupendas

    El hotel es fabuloso, las instalaciones son muy bonitas y los servicios son muy buenos, la comida es muy rica, y la playa está muy bonita, lo recomiendo totalmente, tiene muchas albercas y todas están muy padres, he ido 2 veces y las 2 veces me han gustado

    Mar 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent resort, had fun trip with family

    We had a most amazing family vacation at the Rivera Princess, Playa del Carmen. The facility is very beautiful and well maintained. The rooms were nice and clean and the beds comfortable. The resort is huge so get ready for a lot of walking through beautiful tree lined pathways. We enjoyed the walking as the weather in March was gorgeous – hot with cool breeze from the sea. The resort has multiple pools, most of them with there own swim up bars. The bars have a wide selection of cocktails to make everyone happy. I enjoyed beer while the missus loved mojitos and margaritas. The kids liked the non alcoholic mocktails and soft drinks. The staff is mostly very helpful and cheerful. There is no dearth of towels, there are places to get fresh towels for the beach and pools everywhere. The resort has its own private beach. It is small but beautiful, there was sea-weed on the beach but the resort cleans it up daily (no smell). We didn’t have an issue and enjoyed the beach. There are enough lounging chairs at the beach for everyone. There is a bar at the beach too that you can walk up to and get your drinks (no service to get you your drinks). If you intend to walk into the sea do get suitable sandals as the surface under water is slightly rocky. Food: We liked the buffets. The selection was amazing. Fresh fruits, salads, desserts were amazing. The main course selection was wide and diverse but usually so so. The meat was chewy and almost always overcooked (beef and pork). I liked the chicken and grilled fish. My wife is vegetarian and there was slim pickings for vegetarian main course. That having said there was good soup, salads, fruits, appys (onion rings, fries, grilled veggies) which were adequate. Restaurants: You can book dinner at multiple restaurants on site. You can only book for the 3rd day of your visit onwards. We liked the Italian restaurant, we had high hopes for the Mexican restaurant (Haciende) but were disappointed. We kinda liked the flexibility of the buffets and didn’t regularly go to the restaurants. The sports bar was nice with pool tables and snacks. Entertainment: This was the best part of our stay for us. The kids simply loved the shows which were very high quality. We met some of the dancers at the buffet (Joel the main dancer was so sweet). They had a different themed dance performance everyday at the theater and another event at the main plaza. While we were there the dance themes were – Pirates, Michael Jackson, Disco, Mexican ethnic dances, Neon dancers. The main plaza events were – fire performers, Tenor singers, Mariachi, Silent dance (whish was the best). There was also two quiz shows while we were there which the kids loved. The resort also has a lot of activities: pool tables (8 ball), tennis courts which offers beginners and advanced lessons, Beach volleyball, pickle ball, basketball, beach soccer, court soccer, archery etc. We used some of these facilities but it was a bit hot to be playing outside so didn’t use all of these. Some of these facilities were for platinum or 18+. We didn’t get the upgrade to platinum and didn’t really think we needed to. There were travel desks all around the resort but we stayed at the resort other than one day trip to Playa town. The resort does run a shuttle to the town ($5 per person one way). All in all we loved the resort. Thank you guys for making our vacation memorable.

    Mar 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Good times over St Patricks Day

    I don't know what several of the negative reviews I read were talking about. About the only things that I could make up to complain about would be the buffet wasn't incredible but didn't care much as the drinks kept a flowing without being on an empty stomach. Enjoyed the steak house and Italian a la carte restaurants. And after a little too much to drink on St Paddy's Day your security staff were professional and helpful in getting me back to my room through the maze in the dark (which was still difficult to figure out while sober might I add) Did find it confusing when some folks and I had wandered a little too far and our wristbands were not eligible for the same drinking benefits across the resorts. Sports bar was cool too but missed having the casino to play in. But overall had a great time and enjoyed my week there

    Mar 29, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Air conditioning doesn't work

    The air conditioning is broke. I had 2 laguna villa suites and the coolest my room would get is 23 c. The other room 24c. That's about 75 degrees Fahrenheit. The humidity in the room was the same as outside, near 100%. The sheets felt damp like you were camping in a tent. We called maintenance to address the issue. They did some testing and said the room should be able to cool to 19c but that there was a pump in the cooling tower that wasn't working. They would have to shut the cooling tower down to repair it . I was shown 7 other rooms, 5 laguna villas and 2 platinum rooms after that sweat drenched first night and there were all the same temperature as ours. We prefer our rooms to be around 70 f with less than 100% humidity. This is our second time at this resort. The first time was about 10 years ago and it was fine. Overall, the service is good, the food is average except for the sports bar which was terrible. We've been to riviera maya resorts close to 20 times and haven't had a room this bad. Take it from a well seasoned traveler (airline pilot) don't book this resort until they repair the ac unless you like a warm humid room. March 24-28 2025. We booked thru expedia and they were going to contact the property, get a refund for the unused portion of our stay and rebook us at another resort. Maintenance thought they could fix the issue and we wanted to give them the opportunity to, but by the time they gave up we only had a couple days left. Expedia always takes good care of me (platinum) and were willing to do whatever it took. The resort however, had no answers to the issue.

    Mar 29, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A memorable family holiday

    We had an unforgettable holiday at the Grand Riviera Princess. Everything was perfect: a beautiful setting, comfortable rooms and a top atmosphere. The staff is very attentive and do everything to make every moment pleasant. Special mention to Beatriz of the buffet, always smiling and attentive, and to Francisco, the bell boy, for his warm welcome and professionalism. The hotel is a true paradise with lush nature and animals everywhere, which made the experience even more magical. An awakened dream that we recommend 100%! Looking forward to returning!

    Mar 20, 2025
Hotel advisories
  • AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
  • AdvisoryThe Municipal Government will be charging to all guests an Environmental Sanitation Tax of a minimum $32.57 Mexico Pesos (approx. $1.77 USD) per room, per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryFollowing the successful renovation of its Dominican Republic hotels, the company will refurbish its Mexican resorts, Grand Sunset Princess and Grand Riviera Princess. The phased project begins in May 2025 and ends by April 2026, improving rooms, restaurants, and common areas. Sales for Princess Family Club Riviera will be closed from October 16, 2025, to May 1, 2026. The company ensures no disruption to service or comfort and will provide regular updates on the renovation’s progress.
General Policy
  • Check in: 3:00 PM
  • Check out: 1:00 PM
  • Minimum check-in age: 18
  • General policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet policy : Pets Not Allowed

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