Grand Riviera Princess All Suites Resort and Spa - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

13222 reviews

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  Lovely hotel, inconsistent service

  My wife and I have just returned from a 7 night stay to celebrate our 10th wedding anniversary. On arrival to the hotel we were greeted by staff who swifly took or language and directed us to reception. Reception staff were professional and prompt. We didn't receive any welcome drinks. Also, we were unable to upgrade to a platium wrist band due to hotel renovations. This disappointment us as this was a special occasion for us and wanted to treat ourselves. The room was the one we had booked and was a swim out. The room was clean and spacious and equipped with everything we needed. Although dated and a little tired,we found it to be adequate. After walking around the grounds, we decided to have dinner at Chillout Restaurant. The meal was good quality and service was good. However we found the constant up selling of wine to be a little off putting. We ordered a Mexican wine and then was brought various European wines that happened to be more expensive. The wine we ordered eventually we found to be good quality. After spending over a set amount on the meal of 1800 pesos on our meal, we were invited to use the beach club facilities for the rest of our stay. These facilities and staff were excellent. We booked a la carte restaurants all through our stay with ease and found the meals to be OK but couldn't help but notice that some seemed similar to buffet food but just presented better and served. All the staff in these restaurants were very efficient and professional. The buffet food was also OK. Decent quality and plentiful but did seem a bit repetitive especially at lunch and breakfast. One lunch time we had food at the sports bar which was good and made a change but near the end of our stay the sports bar was reallocated due to renovations and wasn't the same. It changed from waiter service to buffet , which ruined it for us. The dinks we had during our stay we found to be very inconsistent. Cocktails sometimes well below par and worse at main lobby bar. We had some bad service there at times. Tasteless cocktails in plastic beakers hardly what you'd expect from a 5 star resort. The best drinks we received were at chillout along with service. Overall our experience at the resort was good but we feel could of been much better. We booked this trip for a special occasion and it was disrupted due to renovations, and we felt short changed due to this. Nobody notified us of this before we arrived. We felt that we should have been told and offered an alternative. The experience we received wasn't what we expected at our time of booking a year ago.

  Apr 24, 2025
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  Beautiful resort and amazing staff

  My now fiance and I stayed in Platinum. Beautiful resort, accommodating staff and good food. Only issue we had was when my fiance was trying to book a private dinner by the beach so he can propose and he had a hard time getting everything plan, though he may need to book that a month advance as he only tried booking it 2 days after we arrived. Not complaining tho! because everything worked out he proposed by the beach as what I want, it was private and a beautiful night. This resort really gave me high expectations for other resort that we will be trying in the future but we hope to come back and book our destination wedding at Princess.

  Apr 23, 2025
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  Great solo trip

  Just returned from a week at the Grand Riviera Princess. I upgraded to Platinun and it was worth it. From the spacious, well appointed room, to the fantastic service by everyone in the platinum lounge (Leonardo was very helpful), my entire trip was great. The food was very good and the grounds were fantastic. Looking forward to returning 😀.

  Apr 21, 2025
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  Great visit and amazing people

  We had an amazing time at the resort - everything was perfect from start to finish. What truly made the experience stand out was our concierge, Fernando. He went above and beyond to make our stay effortless and enjoyable. From dinner reservations to last-minute requests, he handled everything with professionalism and a great attitude. Fernando truly made our lives way too easy - we can’t thank him enough! Highly recommend both the resort and Fernando’s outstanding service.

  Apr 20, 2025
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  Best resort and staff around! Love this place!

  This Resort is just great! This is our second yr here last yr did a week this yr 2 and I do have to say we have had another great stay here! The staff are absolutely wonderful. The resort is beautiful. We stay in the Villa’s and will be back for #3 !!!

  Apr 19, 2025