Grand Sunset Princess All Suites & Spa Resort - AIl Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

13317 reviews

• 

  Not asking for upgrades just what we paid for

  Resort is good, servers in restaurant and housekeeping excellent. Front desk not interested in good customer service. We booked two bed x 2 rooms as I am accompanying a senior couple that requires support due to medical condition, both seniors have mobility issues. Requested two months prior to arrival ground floor rooms near each other. Was given one ground level, second room one king bed 2nd floor!! We reluctantly accepted 2nd floor room waited until after 12am for single second bed to be brought to room. Was told we would be accommodated following day. Moved to ground level two doors down from seniors, into room with only one bed again! Was told resort is full no rooms available. After accepting second night in room that is not suitable. Management customer service team came to room to discuss situation, assuring us they would rectify situation. Go about your evening they would leave us note under our door after discussion with front desk. Went to dinner came back to room, still only one bed, when called multiple times front desk would not respond to calls. Waiting since 3pm, now 830pm for second bed to be brought to room. Been to resort 5 times, clearly repeat business not a priority. Only day two of 7, extremely disappointed

  Oct 27, 2025
• 

  Excellent trip

  Review Check in was quick except we weren’t informed how many ala cartes we were allowed we ended up with 2 double beds instead of the king I booked.The room was clean however it did lack plug outlets for all our electronics. Our nexus representative (Aldoph) fixed this problem with our room but it took 2 days no compensation was made for the inconvenience The concierge noticed us sitting in the lobby he helped us get in our new room early he also called later that evening to check that we were happy with the new room. Apparently it doesn’t matter what you book you get what is available at the time of checking in. The new king room was clean has an extra set of outlets we ended up taking the coffee machine out on the deck to make coffee the coffee packs are inconsistent of what they supply not the hotels fault that would be the supplier however still taking the coffee machine outside as I don’t think plugging it in beside the bed or on the floor is a good idea the fellow who cleaned our room didn’t like us taking the machine outside he pulled the cabinet out that held the tv and plugged it in . Swimout was excellent even in the rain. The buffet is average not great food but not bad because of the renovations going on there are only 2 Ala Cartes open. We had Italian which was excellent we had the chicken parminson and shrimp fettuccine service was top notch. The steak house we had Caesar salad to start which was missing the dressing I ordered the jack chicken which turned out to be chicken legs I don’t eat dark meat(totally my fault I should have asked)my husband ordered rib burger which he totally enjoy. They opened up the Mexican which was a huge disappointment no chicken fajita on the menu no chicken option at all I ordered a beef barrack which was shredded beef on a soggy tortilla which was plain lacked flavour my husband had the shrimp/fish taco he said it was great. Check out was fast and easy. Can’t stress how great the staff are Roberto and Delfina from the lower buffet always knew what we wanted Yolanda from the bar lobby excellent memory. Bernie was one of our excellent shuttle drivers. We will definitely return the staff are what make the resort.

  Oct 26, 2025
• 

  Glad we choose this place.

  The hotel has excellent food and with the new upgrades trough out the buildings it’s looking better. They also have night shows that really are worth seeing. One of them is Bailes Urbanos and those dancers kept all audience excited. Great performance!

  Oct 22, 2025
• 

  Not as good as 2 years ago

  PROS Met a trolley driver Johnny (Johnathon ) who MADE our trip. He was a very Happy, cheerful employee and always willing to help by picking us up anytime we needed him. Property was well taken care off. Rooms were clean Lots of food in buffet. CONS As a second time guest we never received any upgrades even though we asked unless you can call $20 off per person per night on a $140 per night per person upgrade. Most of the ala carte restaurants were closed Had a problem getting reservations for the 4 of us at more than 2 restaurants. Corona beer was too expensive so Modelo was the prevalent beer. Corona was available at select locations only. Entertainment was very little and it was outside where there was lots of mosquitoes! Not like 2 years ago, where the entertainment was held inside in an air conditioned bar. 2 years ago the shows were amazing . The beach was full of seaweed ( no fault of the hotel ) however we could not go to the beach ( our choice ). Mexico All excursions and resorts have an Environmental Fee associated with it. Usually $20.00 per person in US$.

  Oct 21, 2025
• 

  Lovely hotel, great stay.

  We booked this hotel last minute after seeing it at a great value price. We were aware there were renovations taking place before we arrived so expected some disruption. We were very pleased with the hotel, the grounds are lovely and well kept, lots of pools and seating areas. We were very happy with our junior suite room, which was very clean and lots of room for myself, my husband and our 15 year old daughter. The only thing I would suggest is more drawers or a bit more space for clothing. The food in the buffet restaurants was good quality with plenty choices. We also ate in the a la carte restaurants which were very good too. At first when we looked at the app it didn’t look like there was much availability to book them but I checked each day and slots seemed to be added regularly. There were always sunbeds available both at the pool and the beach. We did the jet skis at the beach which were great fun. There were the renovations taking place but it was contained to one side of the resort and we did not notice much as it is screened off and certainly did not hear any noise from our room. We booked Xcaret through Nexus at the hotel which was the cheapest option for us and had a great day there with quick transfers to and fro. We got the hotel shuttle into Playa Del Carmen but didn’t really enjoy it there as it was busy and you get constantly approached to enter shops. The entertainment was good and plenty choices of cocktails although they could have had menus available at the bars for them, we had to look up the options on the app. We felt there could have been more options for snacks throughout the day out with buffet times and were disappointed that the icecream cafe was only available to kids club guests. The day before we left the newly renovated Sunset buffet restaurant opened and we had a great dinner there. It was decorated nicely. The coatis were not shy and would come up to your bags and drinks if you did not shoo them away but were fine otherwise. It was nice to see the deer and cats wandering about the gardens too. We would definitely like to return and see the resort fully open although we might not get as good a deal then!

  Oct 20, 2025