Grand Sunset Princess All Suites & Spa Resort - AIl Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

13197 reviews

• 

  Horrible

  The Food was horrible, rooms are terrible, beach was not what you would expect. The hamburger meat was PINK SLIME. The drawer next to the bed fell apart over night creating a scare in the room. My son got electrocuted plugging the laptop. The jaccuzi bath tub had dark mold marks. The main door kept opening with the wind! the staff are working off of tips only. The managers are rude, no other word for it. This is at best a 4 star hotel, the guest know it, the staff know it and the management knows it. I rate my vacation there 2 out of 10. The only good thing about it was the pools. Please review the pictures, i do not recommend at all...

  Mar 04, 2025
• 

  Overall, very positive

  We purchased a package from Expedia for $2K for 5 nights flying from Chicago. In retrospect, we could have done a little better separating the pieces. Overall, a very positive experience. The buffet food (there are three) are average but just fine. We loved the specialty restaurants. Some recommendations: 1.) If you can, Stay on the Riviera property and not the Sunset property. There are actually two properties on this site but the Riviera is a little better kept with fresh paint, etc. 2). Unless you love a jacuzzi, it's not worth spending the additional money. They are small and ours was not very clean. After a day at the beach or in the pool, we never used it. 3). Don't be afraid to stop by a specialty restaurant, even if you can't get a reservation. It's not unusual for folks not to show up, especially during the 6-7PM range, due to returning late from excursions. 4). Don't miss out on "The Chill" restaurant. Start your time with this restaurant first because of the additional perks. There is an upcharge. Prices are on the menu that you can review on the resort app. We paid only $70 for two delicious dinners, no wine. The perks? You get access to a private beach the rest of your time at the resort which also includes a cabana or umbrella, very clean beach, very private and personal service to serve you at no additional charge. We were glad that we booked it our first night, thus giving us the benefit during the rest of the time. 5). We used MTS transport. They were excellent. ON our return trip to the airport, our driver had enough time to stop at 7-11 which had a large family of monkeys in the trees. We purchased bananas and fed them by hand. 6) Our other favorite specialty restaurants were La Fleur (French) and Miso (Not the Tai or the Sushi but the area where they prepare the meal in front of you with a grill...great show!) 7) It was hard to find a great tasting steak, but we are from Chicago so we're a little spoiled. Only two minor issues: 1) The resort has a "no smoking" policy that was no enforced at all. Occasionally, individuals in our area were smoking making it a little uncomfortable for individuals not used to being near smokers. 2) The resort has a "must wear pants" policy for men in the specialty restaurants but this was never enforced. A little frustrating. I would not have taken casual dress pants if I had been aware of this fact. Overall....a very good experience.

  Mar 03, 2025
• 

  Good but not great

  We spent a week at the Grand Princess Riviera in Mexico and had a good vacation overall. We’re in our late 30s and traveled as a couple. Pros: - The resort is **super clean and well-maintained**, with beautiful grounds and lots of wildlife (just don’t feed them, and they won’t bother you). - **Plenty of pools**—we never struggled to find a chair in the morning, though it did get busier in the afternoons. - **Beach was busy but manageable**—we went twice and always found chairs. Just note that the water is rocky, and the color isn’t the bright blue you might expect. - **Not overly crowded**—yes, there were some waits at the pool bars, but nothing unbearable. Bring your own **insulated cups** if you want bigger drinks that stay cold longer. - We stayed in a **junior suite in building 7 (first floor)**—a quiet location but close to the pool, which we liked. - **Lots of families and kids**, but the resort has a dedicated family section, so pools and beaches weren’t overrun. Cons: - **Food is not good.** The buffet was underwhelming, and the à la carte restaurants were even worse. We tried the **steakhouse, La Fleur, Mamma Mia, and Miso Thai**, and the best we can say is that some meals were just OK. Others were inedible. If food is a big part of your vacation experience, we’d recommend a different resort. - **Resort is large**, so be prepared for a lot of walking—not a huge issue, and it helps work off the drinks! Overall: We had a good trip and enjoyed the beautiful resort, pools, and wildlife, but the food was a major letdown. While we liked our stay, we’re not sure we’d return.

  Feb 28, 2025
• 

  3 Cape Breton Women’s Trip

  This trip was my 3 rd time at this resort, reading all the bad reviews was a little worried about going, then realized that some people just shouldn’t travel as they nit pick every little thing. As a traveler of 23 yrs. this resort was just as good as the last two times, it’s a big resort so lots of walking depending on where you are. Yes the rooms are a little dated, but was told they are shutting it down and doing renovations soon as someone else took it over. Grounds are Beautiful, Beach has washed away a lot from the last time I was there can’t help the storms. Food is ok the Ala Cartes are good. Met lots of nice people from all over the world and enjoyed are week not a drop of rain. Great week

  Feb 28, 2025
• 

  Great experience from beginning to end!

  I come from the hotel and restaurant industry, so I judge everything. BUT, in the hotel experience and guest service please remember that it is hard work and RESPECT IS ALWAYS DESERVED BY THE STAFF. Attitude always makes a difference. Traveling with my mom and 2 best friends, without the children. I will come back with my family for sure. HOTEL GROUNDS: This place is huge, prepare to walk, the pathways are very green, with lovely statues, the villas in the center, the nature is preominent, it shows they make an effort to protect the environment. The mangrove just before the beach also makes a difference, its cuts off from the hotel and the pool parties, then it makes a very quiet atmosphere at the beach. VERY CLEAN. considering all the animals wondering around, Ive never seen any droppings on the pathways. The hotel always indicates not to touch or feed the animals, again some people dont listen sadly. LOBBY/PLAZA: the whole area of the restaurants, theater, gym, spa, reception is beautiful, it is very wide and spacious and has this kind of exterior plaza, where you can just hang out during the day and enjoy some live entertainement around 8h30pm. BEACH: Lots of sand ! You can walk along the beach for hours, the sand is soft enough so the kids can play and the beachvolleyball is great (we played everyday). We never had any trouble finding a chair, but we also didnt stay too close to the crowds, the resort has many sections on the beach and there is lots of room if you want a bit of peace. We even got some service from Madai who was adorable and she would be super efficient bringing us cocktails to our beach chairs. The ocean was a bit intense, red or yellow flag all week, again very normal for this time of year, but you can still go for a swim. Life guards are still present, and lots of security on the beach checking for bracelets. In the water there is algae when you enter, that is normal but it is also rocky at the beginning, you need to walk a bit further to get the soft sand and the water isnt deep. We saw some people with water shoes that can be a good option. especially for kids. *Side note, they could clean up a bit more algae on the beach. There is a tractor that goes by in the morning to clean but it does maybe 70% of the job. POOLS: Lots of options, there are 3 pools with bars included, those party pools are very full of people, the animation team goes there also, and sometimes there are bands that play music too. We hung out at a further pool very quiet, and close to the swim ups. It was great to have options, for whatever you feel like doing. Again pools were very clean. RECEPTION: Alexia Ortega at reception is amazing, she is your girl !!! She made sure we were satisfied with our rooms, we did have to make a change on our first day and she was very proactive and so sweet. Great communication and guest relations skills, Overall, every time we called for reception for towels or water bottle refills, we had a very efficient and polite service. Much appreciated. Beautiful open space very luxurious lobby. Bell service: Fernando at the luggage and bell service is nonstop hustling. The hot weather does not stop him and when he says 2 minutes, it's a REAL 2 minutes, he is really quick and so client oriented. Food: BUFFET: Buffet food is great, you have access to 3 buffet for breakfast and lunch and 2 for supper. They are all pretty identical some close to the lobby with a bit more offer. Always many options for proteins, veggies etc, they have fresh pineapple and goyave water, they have carrot and orange juice freshly pressed. Cooks are making either omelettes or wtv eggs you want, or pasta or meat. Everything is clean. You do have constant refills. Again, if you are arriving 5 minutes before closing time.. do not expect fresh guacamole to be full. BUT the hours are great, they are basically always open, from 7-11h30am for breakfast some later, then lunch is till 3pm... and the Snack bar with nachos and sandwiches is always open. The service at the buffet can vary, some are more quick on their feet like Lorenzo, Ana, Carmen, also the tips you leave on the table is shared upon the whole team in the buffet including kitchen staff. Did i mention the great variety of food, I was looking for a place with GREAT food, I was served, you can have easy fast food but there are tons of fresh salads, mexican, asian, italian food offers, lots of proteins as well. A LA CARTE: Do not complain about the app, it works, you do however have to lock in your reservations in the morning when the app lets you do it. yes you can only reserves 2 nights at a time. You can also go book your restaurants with the concierge, they are helpful. Tip, you can also show up at the restaurant a little later than the crowds and maybe they will have room for you, of course a tip can be offered or you might even want to buy a nice bottle of wine, that always assures you a table. At every restaurant a la carte ( at least 6) there is a hostess stand and a team is there to host you, there is a bar where you can drink nice cocktails by professionnal mixologist while you wait, or a waiting area with nice sofas. Gaby hosted us a couple of times, she was always smiling, proactiv and very patient. LA HACIENDA: Our server was Lisandro, again what a good laugh with that guy, so sweet and charming, he recommended the steak and it was great. We also met with mixologist Cristopher who made us try lovely mezcal. LA FLEUR: We spent our Valentines dinner at this french restaurant, we bought some wine Chef enrique Dvul-Puc made us some special appetizers and made our experience even more special. We had great service from Sinahi, she was good and very receptive to our broken spanish. MISO: has 2 restaurants 2 different experiences, both were good, we met with manager Cristopher who made sure everything was amazing again. Our server Carlos was fast and funny. Cheers to Nataly (mixologist) who made us the best Espresso Martinis. LA VAQUERIA: Again great steak, good company with DANILA our best server, she was hilarious. Chef Enrique came to see us and assure great service, he does go around all 6 restaurants to make sure all his team is on point. MAMMA MIA: We had a special appetizer from the chef, again the bread and pasta were delicious. GYM: Yoga class is on the beach... more like very slow stretching than yoga, we did do pilates with NORMA she communicates very well and knows her training. Very spacious outdoor spot to do pilates with material, they also have spinning and TRX classes that we ddidnt try. The rest of the gym equipment seems good. We did not try the Chill out Lounge, heard it was nice, we did not try the Animation Team, we saw only one show in the theater that was NEON, but sadly wasnt has great as the hotels standards. We also didnt try the Spa services. I do want to come back and try the Family Club with their own play rooms, pools slides, buffet and ice cream shop... And I would like to add a special note to all the managers of this hotel. I have never seen so many supervisors and "capitains" and managers on the floor to support their team and assure a guest experience. I appreciate the fact that the staff is supported and also the guests are able to connect with them for questions, complaints or to praise them as well. Thank you team, that was a great vacation, see you soon.

  Feb 25, 2025