Grand Sunset Princess All Suites & Spa Resort - AIl Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

13321 reviews

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  Doorman

  Israel the doorman was excellent. He was funny and so helpful for our full vacation. Such a great experience for my husband and I.

  Nov 18, 2025
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  A Truly Grand Experience Thanks to the Amazing Staff

  My recent stay at the Grand Princess Riviera Resort was absolutely wonderful, and while the location and amenities are beautiful, it was the exceptional staff that truly elevated this vacation to a five-star experience, even with renovations underway. From the moment we arrived until the day we left, we were met with genuine warmth, courtesy, and meticulous attention to detail that is rare to find. The entire team works relentlessly hard and constantly goes above and beyond to ensure every guest feels welcomed and deeply cared for. They possess a warmth that makes you feel less like a guest and more like you are part of a family. This level of stellar service is a testament to the dedication of every single employee at the resort. The Dedicated Transport and Concierge Teams I would especially like to single out Bernie, one of the shuttle drivers, whose awe-inspiring friendliness and genuine warmth were infectious. His sense of humor and car for all passengers was unmatched. Equally appreciated was the other shuttle driver, Martin, whose infectious enthusiasm and deep care for his passengers ensured every trip around the resort was safe and cheerful. The Concierge team was instrumental in making our stay seamless. Amira at the main Concierge Lobby had a remarkable way of making guests feel truly valued, handling any problems quickly, and making the overall experience phenomenal. She was a great person to talk to in the Platinum Libby. Likewise, Miguel and ViriDiana at the concierge desk were superb, providing personalized attention that made all the difference. Unforgettable Bar and Lobby Service The individuals providing bar and lobby service were outstanding. Lupita at the Platinum Lobby was known for her phenomenal work, genuine warmth, masterful drinks, impeccable service, and unwavering care. We also loved seeing Yolanda at the Platinum Beach Bar, Platinum Lobby, and Tequila Bar—her constant radiant smile brightened our day no matter where we found her. Melba, who worked first at the Platinum Riviera Lobby and then at the Sunset Platinum, was a standout with her constant smile, unparalleled work ethic, and gracious courtesy. A special shout-out must go to Paty at the Riviera Platinum Beach Bar—she was simply matchless! And finally, Carlos in the Riviera Platinum Lobby Bar delivered flawless service, mixed perfectly crafted beverages, and is an extraordinary person. Exemplary Restaurant Professionals The dining experience was made exceptional by the attentive restaurant staff. At the Sunset Buffet, Roberto and Absalon met us with warm smiles everyday, provided first-rate service, and always remembered what we ordered—they are remarkable people. Jordan at the Main Sunset Lobby Buffet also provided exemplary service consistently, remaining friendly and attentive. For specialty dining, Pablo at the Brazilian restaurant delivered impeccable service. And at the Teppanaki Restaurant, Alberto ensured we had an unforgettable experience and flawless service, perfectly complementing the dazzling culinary skills of his partner, Herberto. If you are looking for a beautiful destination where you will be treated with unparalleled care by people who truly love their job, look no further than the Grand Riviera Princess. We can’t wait to return!

  Nov 17, 2025
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  Amazing resort. Will be back!

  Fantastic experience! Renovations did not phase us at all and did not compromise our stay. It was exciting to see all the newly renovated things opening up. Everything was well done and we’re excited to visit again once it is all complete. The swim out rooms are a must! Well worth the money. The night shows were very well done and entertaining. The dancers are super talented and we looked forward to the shows every night! The staff are amazing, very friendly and accommodating, especially Lupita! She took very good care of us making sure our drinks never went empty and that we were always having a good time. She was amazing and made our time here memorable and we can’t wait to visit her again next year!

  Nov 05, 2025
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  Returning Guest

  I am a returning guest at this resort. My last trip was during their renovations and we were still able to enjoy our stay to a certain extent. Despite the renovations, they were able to continue certain services even though the activities were limited. The gym was in a smaller space during the renovations but they still offered one or two classes. Ricardo is an excellent instructor and fitness professional. He is extremely kind and knowledgeable. I've taken a number of his classes and they are always amazing. He ensures an excellent and safe experience for all guests. His classes are thoughtful and he keeps everybody engaged. The staff are always friendly, but Ricardo stands out as he has very genuine energy and is extremely considerate. These qualities are far and few to find. Thank you very much Ricardo for the top quality service. We hope to see you again when we return. The buffet was fine, food selection wasn't as big but no complaints, everybody was able to find something they liked. Due to the renovations, the activities were limited as the staffing seemed low, which is understandable. Looking forward to returning to see the completed renovations! We missed the fitness space, the open space in the back of the gym was my favourite.

  Oct 31, 2025
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  Not asking for upgrades just what we paid for

  Resort is good, servers in restaurant and housekeeping excellent. Front desk not interested in good customer service. We booked two bed x 2 rooms as I am accompanying a senior couple that requires support due to medical condition, both seniors have mobility issues. Requested two months prior to arrival ground floor rooms near each other. Was given one ground level, second room one king bed 2nd floor!! We reluctantly accepted 2nd floor room waited until after 12am for single second bed to be brought to room. Was told we would be accommodated following day. Moved to ground level two doors down from seniors, into room with only one bed again! Was told resort is full no rooms available. After accepting second night in room that is not suitable. Management customer service team came to room to discuss situation, assuring us they would rectify situation. Go about your evening they would leave us note under our door after discussion with front desk. Went to dinner came back to room, still only one bed, when called multiple times front desk would not respond to calls. Waiting since 3pm, now 830pm for second bed to be brought to room. Been to resort 5 times, clearly repeat business not a priority. Only day two of 7, extremely disappointed

  Oct 27, 2025