Resort Details
- Bars*Lounge Bar: Access to the Lounge Bar will be permitted only to persons over 18 years old
with beverage service and a concert by a live pianist every night.
*Sports Bar 5 Avenue
*Bar Areito inside Areito Disco
*Pool Bar Relax
*Poolbar Fantasy Bar
*Poolbar Maya Bar
*Poolbar Tequila
*Chill Out Ibiza
*Lobby Bar Sunset
*Lobby Bar Riviera
*Platinum Sunset Bar
*Platinum Riviera Bar.
*Theater Bar
*Beach Bar Poquito
*Bar Punta Bete
*Bar Chactemal
*Chill Out Bar
*Bar Piano - Chill OutOpen from Monday to Saturday divided in 4 sittings (6:00pm, 7:00pm, 8:00pm, 9:00pm). Maximum occupancy of 30 people. Only guests staying in the Yucatan Platinum Suite can dine at this restaurant.
- La FondueSwiss thematic restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking. This restaurant is not included for guests in the Junior Suite category.
- La HaciendaMexican restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- La Tortuga RestaurantAir conditioned. International buffet. Possibility of special diet or vegetarian menus on request. Non-smoking.
- La VaqueriaGrill restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- Las OlasSeafood restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- Le FleurInternational gourmet restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking. This restaurant is not included in the All Inclusive program ($).
- Mama MiaItalian Restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- MisoAsian restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- Negresco RestaurantAir conditioned. International buffet. Possibility of special diet or vegetarian menus on request. Non-smoking.
- RivieraInternational Buffet. Non-smoking. Air conditioned.
- SunsetInternational Buffet. Non-smoking. Dress Code: In order to
respect the different cultures visiting the hotel, guests
are requested to observe dress codes. The use of a t-shirt and shoes is obligatory. Please do not enter while wet. - TapasSpanish cuisine. Access to the Tapas bar will be permitted only to persons over 18 years old. Serving dinner with prior reservation. Operates two shifts every night and every shift will offer a live Flamenco show to liven up the dinner.
- 24-hour front desk†
- Air conditioning†
- Disco†
- Exercise gym†
- Housekeeping†
- Laundry Facilities†
- Room service†
- Tennis court†
- Water sports†
† Fees may apply
- Fitness center on-site †Fully equipped Fitness Center within Spa complex
- General †
-Daytime organized activities
-2 paddle courts-a pickle ball court
-Multi use court (basketball, football, soccer, etc)
-Introductory scuba lesson in swimming pool (1 lesson per person per stay) - Pool †12 swimming pools (8 main swimming pools for adults and 4 for children), some with Jacuzzis inside.
- Tennis court †
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
13222 reviews
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Apr 24, 2025Lovely hotel, inconsistent service
My wife and I have just returned from a 7 night stay to celebrate our 10th wedding anniversary. On arrival to the hotel we were greeted by staff who swifly took or language and directed us to reception. Reception staff were professional and prompt. We didn't receive any welcome drinks. Also, we were unable to upgrade to a platium wrist band due to hotel renovations. This disappointment us as this was a special occasion for us and wanted to treat ourselves. The room was the one we had booked and was a swim out. The room was clean and spacious and equipped with everything we needed. Although dated and a little tired,we found it to be adequate. After walking around the grounds, we decided to have dinner at Chillout Restaurant. The meal was good quality and service was good. However we found the constant up selling of wine to be a little off putting. We ordered a Mexican wine and then was brought various European wines that happened to be more expensive. The wine we ordered eventually we found to be good quality. After spending over a set amount on the meal of 1800 pesos on our meal, we were invited to use the beach club facilities for the rest of our stay. These facilities and staff were excellent. We booked a la carte restaurants all through our stay with ease and found the meals to be OK but couldn't help but notice that some seemed similar to buffet food but just presented better and served. All the staff in these restaurants were very efficient and professional. The buffet food was also OK. Decent quality and plentiful but did seem a bit repetitive especially at lunch and breakfast. One lunch time we had food at the sports bar which was good and made a change but near the end of our stay the sports bar was reallocated due to renovations and wasn't the same. It changed from waiter service to buffet , which ruined it for us. The dinks we had during our stay we found to be very inconsistent. Cocktails sometimes well below par and worse at main lobby bar. We had some bad service there at times. Tasteless cocktails in plastic beakers hardly what you'd expect from a 5 star resort. The best drinks we received were at chillout along with service. Overall our experience at the resort was good but we feel could of been much better. We booked this trip for a special occasion and it was disrupted due to renovations, and we felt short changed due to this. Nobody notified us of this before we arrived. We felt that we should have been told and offered an alternative. The experience we received wasn't what we expected at our time of booking a year ago.
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Apr 23, 2025Beautiful resort and amazing staff
My now fiance and I stayed in Platinum. Beautiful resort, accommodating staff and good food. Only issue we had was when my fiance was trying to book a private dinner by the beach so he can propose and he had a hard time getting everything plan, though he may need to book that a month advance as he only tried booking it 2 days after we arrived. Not complaining tho! because everything worked out he proposed by the beach as what I want, it was private and a beautiful night. This resort really gave me high expectations for other resort that we will be trying in the future but we hope to come back and book our destination wedding at Princess.
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Apr 21, 2025
Great solo trip
Just returned from a week at the Grand Riviera Princess. I upgraded to Platinun and it was worth it. From the spacious, well appointed room, to the fantastic service by everyone in the platinum lounge (Leonardo was very helpful), my entire trip was great. The food was very good and the grounds were fantastic. Looking forward to returning 😀.
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Apr 20, 2025
Great visit and amazing people
We had an amazing time at the resort - everything was perfect from start to finish. What truly made the experience stand out was our concierge, Fernando. He went above and beyond to make our stay effortless and enjoyable. From dinner reservations to last-minute requests, he handled everything with professionalism and a great attitude. Fernando truly made our lives way too easy - we can’t thank him enough! Highly recommend both the resort and Fernando’s outstanding service.
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Apr 19, 2025
Best resort and staff around! Love this place!
This Resort is just great! This is our second yr here last yr did a week this yr 2 and I do have to say we have had another great stay here! The staff are absolutely wonderful. The resort is beautiful. We stay in the Villa’s and will be back for #3 !!!
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe company will refurbish its Mexican resorts, Grand Sunset Princess and Grand Riviera Princess. The phased project begins in 13 April 2025, through November 1, 2025. To improving rooms, restaurants, and common areas. During this period, all existing reservations for the Laguna Villa Suites will be upgraded to Platinum Deluxe Hot Tub rooms at our sister property, the Platinum Yucatan Princess.
- Check in: 3:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed