Resort Details
- Bars*Lounge Bar: Access to the Lounge Bar will be permitted only to persons over 18 years old
with beverage service and a concert by a live pianist every night.
*Sports Bar 5 Avenue
*Bar Areito inside Areito Disco
*Pool Bar Relax
*Poolbar Fantasy Bar
*Poolbar Maya Bar
*Poolbar Tequila
*Chill Out Ibiza
*Lobby Bar Sunset
*Lobby Bar Riviera
*Platinum Sunset Bar
*Platinum Riviera Bar.
*Theater Bar
*Beach Bar Poquito
*Bar Punta Bete
*Bar Chactemal
*Chill Out Bar
*Bar Piano - Chill OutOpen from Monday to Saturday divided in 4 sittings (6:00pm, 7:00pm, 8:00pm, 9:00pm). Maximum occupancy of 30 people. Only guests staying in the Yucatan Platinum Suite can dine at this restaurant.
- La FondueSwiss thematic restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking. This restaurant is not included for guests in the Junior Suite category.
- La HaciendaMexican restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- La Tortuga RestaurantAir conditioned. International buffet. Possibility of special diet or vegetarian menus on request. Non-smoking.
- La VaqueriaGrill restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- Las OlasSeafood restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- Le FleurInternational gourmet restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking. This restaurant is not included in the All Inclusive program ($).
- Mama MiaItalian Restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- MisoAsian restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- Negresco RestaurantAir conditioned. International buffet. Possibility of special diet or vegetarian menus on request. Non-smoking.
- RivieraInternational Buffet. Non-smoking. Air conditioned.
- SunsetInternational Buffet. Non-smoking. Dress Code: In order to
respect the different cultures visiting the hotel, guests
are requested to observe dress codes. The use of a t-shirt and shoes is obligatory. Please do not enter while wet. - TapasSpanish cuisine. Access to the Tapas bar will be permitted only to persons over 18 years old. Serving dinner with prior reservation. Operates two shifts every night and every shift will offer a live Flamenco show to liven up the dinner.
- 24-hour front desk†
- Air conditioning†
- Disco†
- Exercise gym†
- Housekeeping†
- Laundry Facilities†
- Room service†
- Tennis court†
- Water sports†
† Fees may apply
- Fitness center on-site †Fully equipped Fitness Center within Spa complex
- General †
-Daytime organized activities
-2 paddle courts-a pickle ball court
-Multi use court (basketball, football, soccer, etc)
-Introductory scuba lesson in swimming pool (1 lesson per person per stay) - Pool †12 swimming pools (8 main swimming pools for adults and 4 for children), some with Jacuzzis inside.
- Tennis court †
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
13301 reviews
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Sep 16, 2025Anniversary getaway
This was our 4th visit to Princess Riviera, and each trip has been different but always wonderful. Mario made check-in and check-out effortless, and we truly appreciated the upgrade and special attention—thank you, Mario, you are a gem! The buffet food and drinks were good, and the entertainment was fantastic. We loved the reggae band at the beach, the evening music groups, and Disco Areito. La Vaquería restaurant really stood out—both the food and service were excellent. Fernando went above and beyond to make our anniversary celebration unforgettable. The pools were great, and even after hours of soaking, I had no chlorine rash, which was a pleasant surprise. Renovations were happening on one side of the resort, but they didn’t affect our stay. We also received the complimentary spa as advertised on Expedia, though we still prefer the Hydro Spa. As for the sargassum, it was present, but that’s nature, and the resort staff worked diligently to keep the beach as clear as possible. Overall, another memorable stay at Princess Riviera—we’ll be back again!
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Sep 11, 2025Book somewhere else
If I could give the place zero stars I would. I have a unique case where I arrived 1 day before my family did so I booked myself one night, thinking I could just add on to their booking with they arrived. I was terribly wrong. The hotel wanted me to book myself my own room. Which is dumb because why would I stay in a room by myself when I’m here to spend it with my family. Now we have 2 rooms when we only needed one? We have an empty room! So we asked if we could have 2 rooms that connected or if they could upgrade us to a suite. Wrong again! Nope 2 rooms in 2 different buildings. Doesn’t make any sense. This is my first and last time staying here. There are so many other options to book a stay in Rivera maya. Oh and they don't price match so I needed to book a room on Expedia to get the discounted rate. Otherwise they wanted to charge me twice the price in person. Again super inconvenient. Nothing about my stay has been worth the headache of ever coming back. Another thing the place is under construction so if you enjoy seeing boarded up walls and pathways that’s the view you’ll get. Save yourself the hassle and find another place that values your time, and money.
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Sep 11, 2025
A great week
We were at this resort and excellent sercice everywhere. The tennis pro Alfredo is the best we have seen in many years. Do not hesitate to book him to play or to take lessons.
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Sep 06, 2025
A spectacular ten days, ready to come back again!
So you would of read - there’s renovations… What I can tell you, is that this will not effect your holiday Just returned from 10 days - first ever visit to Mexico and was blown away by the wildlife, weather, hotel, staff and country! We had a deluxe swim out pool, if you can - I would seriously recommend (such a luxury) we haven’t once had to put towels out, or the worry about the availability of sunbeds The staff couldn’t do enough for you and feel like we were welcomed by anyone we spoke to The wildlife at the hotel is a real highlight and not written about enough - deers, coatis (make sure you don’t leave food out- they are cheeky), monkeys, birds, iguanas, geckos and plenty of mosquitos! Food was great in the buffet, lots of selection and rotation on the menu - out of the “a la carte” we would recommend Le Fleur restaurant for a la carte type service! Hacienda, Mama Mia & Steak all felt like speciality restaurants (service was incredible!) just the food not being so “fancy” as le Fleur The location seemed perfect for days out (which we would recommend) booked whilst we were at the hotel - poolside desk areas to book as well as desks near reception! Swimming’s with turtles & xcaret (no transfer time longer than 45 minutes) Cleanliness couldn’t be marked high enough - there are so many staff all dedicated to certain areas of the hotel or the rooms - our room was kept spotless and topped up! For my last recommendations- bring small notes (pesos/dollars) to tip, pack a cold cup (Stanley/yeti) keeps your drinks cold, reusable straw (these are not readily available)
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Sep 04, 2025
A warm welcome from start to finish
Let’s get the bad stuff out of the way first there is currently building works going on to half the complex in the name of improving it but You don’t really notice this to much and to me the hotel is lovely anyway so will be amazing when they finish You are made so welcome and everything has been arranged so all the restaurants are still available so I still think it’s a five star review The food is amazing and caters for everyone, the start are so polite and nothing is too much trouble We will be back 100%
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe company will refurbish its Mexican resorts, Grand Sunset Princess and Grand Riviera Princess. The phased project begins in 13 April 2025, through November 1, 2025. To improving rooms, restaurants, and common areas. During this period, all existing reservations for the Laguna Villa Suites will be upgraded to Platinum Deluxe Hot Tub rooms at our sister property, the Platinum Yucatan Princess.
- AdvisoryWe feel delighted to inform you that the hotel renovations have been successfully completed ahead of schedule. The hotel is going to reopen on November 1, 2025. All the reservations originally made at Grand Riviera Princess between November 1, and December 20,2025 will be honored at the fully renovated Grand Sunset Princess.
- Check in: 3:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed