Grand Sunset Princess All Suites & Spa Resort - AIl Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

13210 reviews

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  Es un hotel fabuloso, comida deliciosa y servicios magníficos, he ido 2 veces y las 2 veces han sido estupendas

  El hotel es fabuloso, las instalaciones son muy bonitas y los servicios son muy buenos, la comida es muy rica, y la playa está muy bonita, lo recomiendo totalmente, tiene muchas albercas y todas están muy padres, he ido 2 veces y las 2 veces me han gustado

  Mar 31, 2025
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  Excellent resort, had fun trip with family

  We had a most amazing family vacation at the Rivera Princess, Playa del Carmen. The facility is very beautiful and well maintained. The rooms were nice and clean and the beds comfortable. The resort is huge so get ready for a lot of walking through beautiful tree lined pathways. We enjoyed the walking as the weather in March was gorgeous – hot with cool breeze from the sea. The resort has multiple pools, most of them with there own swim up bars. The bars have a wide selection of cocktails to make everyone happy. I enjoyed beer while the missus loved mojitos and margaritas. The kids liked the non alcoholic mocktails and soft drinks. The staff is mostly very helpful and cheerful. There is no dearth of towels, there are places to get fresh towels for the beach and pools everywhere. The resort has its own private beach. It is small but beautiful, there was sea-weed on the beach but the resort cleans it up daily (no smell). We didn’t have an issue and enjoyed the beach. There are enough lounging chairs at the beach for everyone. There is a bar at the beach too that you can walk up to and get your drinks (no service to get you your drinks). If you intend to walk into the sea do get suitable sandals as the surface under water is slightly rocky. Food: We liked the buffets. The selection was amazing. Fresh fruits, salads, desserts were amazing. The main course selection was wide and diverse but usually so so. The meat was chewy and almost always overcooked (beef and pork). I liked the chicken and grilled fish. My wife is vegetarian and there was slim pickings for vegetarian main course. That having said there was good soup, salads, fruits, appys (onion rings, fries, grilled veggies) which were adequate. Restaurants: You can book dinner at multiple restaurants on site. You can only book for the 3rd day of your visit onwards. We liked the Italian restaurant, we had high hopes for the Mexican restaurant (Haciende) but were disappointed. We kinda liked the flexibility of the buffets and didn’t regularly go to the restaurants. The sports bar was nice with pool tables and snacks. Entertainment: This was the best part of our stay for us. The kids simply loved the shows which were very high quality. We met some of the dancers at the buffet (Joel the main dancer was so sweet). They had a different themed dance performance everyday at the theater and another event at the main plaza. While we were there the dance themes were – Pirates, Michael Jackson, Disco, Mexican ethnic dances, Neon dancers. The main plaza events were – fire performers, Tenor singers, Mariachi, Silent dance (whish was the best). There was also two quiz shows while we were there which the kids loved. The resort also has a lot of activities: pool tables (8 ball), tennis courts which offers beginners and advanced lessons, Beach volleyball, pickle ball, basketball, beach soccer, court soccer, archery etc. We used some of these facilities but it was a bit hot to be playing outside so didn’t use all of these. Some of these facilities were for platinum or 18+. We didn’t get the upgrade to platinum and didn’t really think we needed to. There were travel desks all around the resort but we stayed at the resort other than one day trip to Playa town. The resort does run a shuttle to the town ($5 per person one way). All in all we loved the resort. Thank you guys for making our vacation memorable.

  Mar 30, 2025
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  Good times over St Patricks Day

  I don't know what several of the negative reviews I read were talking about. About the only things that I could make up to complain about would be the buffet wasn't incredible but didn't care much as the drinks kept a flowing without being on an empty stomach. Enjoyed the steak house and Italian a la carte restaurants. And after a little too much to drink on St Paddy's Day your security staff were professional and helpful in getting me back to my room through the maze in the dark (which was still difficult to figure out while sober might I add) Did find it confusing when some folks and I had wandered a little too far and our wristbands were not eligible for the same drinking benefits across the resorts. Sports bar was cool too but missed having the casino to play in. But overall had a great time and enjoyed my week there

  Mar 29, 2025
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  Air conditioning doesn't work

  The air conditioning is broke. I had 2 laguna villa suites and the coolest my room would get is 23 c. The other room 24c. That's about 75 degrees Fahrenheit. The humidity in the room was the same as outside, near 100%. The sheets felt damp like you were camping in a tent. We called maintenance to address the issue. They did some testing and said the room should be able to cool to 19c but that there was a pump in the cooling tower that wasn't working. They would have to shut the cooling tower down to repair it . I was shown 7 other rooms, 5 laguna villas and 2 platinum rooms after that sweat drenched first night and there were all the same temperature as ours. We prefer our rooms to be around 70 f with less than 100% humidity. This is our second time at this resort. The first time was about 10 years ago and it was fine. Overall, the service is good, the food is average except for the sports bar which was terrible. We've been to riviera maya resorts close to 20 times and haven't had a room this bad. Take it from a well seasoned traveler (airline pilot) don't book this resort until they repair the ac unless you like a warm humid room. March 24-28 2025. We booked thru expedia and they were going to contact the property, get a refund for the unused portion of our stay and rebook us at another resort. Maintenance thought they could fix the issue and we wanted to give them the opportunity to, but by the time they gave up we only had a couple days left. Expedia always takes good care of me (platinum) and were willing to do whatever it took. The resort however, had no answers to the issue.

  Mar 29, 2025
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  A memorable family holiday

  We had an unforgettable holiday at the Grand Riviera Princess. Everything was perfect: a beautiful setting, comfortable rooms and a top atmosphere. The staff is very attentive and do everything to make every moment pleasant. Special mention to Beatriz of the buffet, always smiling and attentive, and to Francisco, the bell boy, for his warm welcome and professionalism. The hotel is a true paradise with lush nature and animals everywhere, which made the experience even more magical. An awakened dream that we recommend 100%! Looking forward to returning!

  Mar 20, 2025