Resort Details
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
13240 reviews
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May 31, 2025Treated like Royalty
This was my second time staying at the Grand Riviera Princess and despite the renovations was my best experience ever. Stayed in room 6024 from 14th May till 28thMay and I could not fault it. The staff were the most pleasant and helpful people I have ever met throughout all my many years of travelling. I must give a big thank you to Fernando from the Concierge who went to great extremes to make this the most memorable holiday of a lifetime. I had a big birthday whilst there and Fernando arranged for a Birthday Cake plus ice bucket with a bottle of bubbly in it to be delivered to my room. The nice man who delivered it even sang Happy Birthday to me what a nice touch. Fernando also contacted me every day to enquire how my holiday was going and was there anything he could do to make it better. He also arranged for any restaurant bookings and never let me down. Ten out of Ten for customer care well done Fernando. Another important fact was the honesty of everyone who worked there. Whilst on an excursion I had foolishly left my backpack on the bus containing my phone, some money and other personal effects. Two days later the concierge contacted me to say that they had retrieved my backpack which still had my phone, money and personal effects inside.
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May 29, 2025
Princess in name, Princess in nature
We stayed from 07/05/2025 - 21/05/2025 and it was honestly the best holiday we’ve had yet and have serious holiday blues from it. We took this holiday as I lost my dad and Nana and the stress of their estates left me exhausted. We wanted to celebrate our anniversary in peace and we definitely got that. I’ll start off with the - and follow with the + Negatives: -There are people walking round daily with a monkey and parrot asking you to take pictures with them and it’s really sad to see. They do take no for an answer, except once where somewhat ended up snapping at them. We’d rather PAY extra to see the monkeys in the three or parrots flying round not stuck to someone’s arm for entertainment -Tv in the room have very few channels and although it’s a smart Tv it cannot be connected to the Internet so for English people your stuck with 3/4 random channels which was a little annoying (We had one stormy day so had to spend the day in the room with little to do) -The Ice cream parlour is for the family club only and there is only the shop to get ice cream from (they weren’t priced up so I dread to think the price when a normal $75pesos Electrolyte drink was $7usd (£5))and the price for day pass is not justifiable for just some ice cream. Was a bit of let down especially being you can’t just go in a buy the ice cream on in its own you have to have the wrist band, especially with how hot the country gets. We ended up walking to the nearby shops to buy there which is money that could’ve gone into the hotels tills. -This one isn’t the hotels fault as such but there were not quiet pools. With half the resort being closed due to renovations we found a pool that was somewhat quiet until the last three days of the holiday where three different family’s turned up with Bluetooth speakers which quickly turned into a battle of who’s could go the loudest. Just self entitled selfishness, if you want to listen to your music just wear headphones. Why does everyone else have to listen to your crap? It’s cringe when you want peace and quiet but the rest of the pools had the entertainment teams so had music playing through hotel speakers. -The pool side snack bar which is currently being used for Mama Mia and another restaurant has a weird smell to it towards the bottom, the only way I can describe it is old rotten boiled cabbage, really of putting when trying to eat. •Sports bar you have to ask serval people just to get the game you want on and seems to be done via a weird streaming site. Positives: -The grounds are immaculate and see gardeners everyday cleaning the place up. -I know this isn’t a pro from most but for me the wildlife was amazing, we saw Coati, Agouti, Lizards, Iguanas and Deers galore. Only saw one baby raccoon to my dismay! It was amazing and I literally felt like a Disney princess. The coatis are very cheeky and will try and enter your room (via the balcony door so always keep it locked ) and take food from your bag so don’t leave food laying round and you’ll be fine. -The staff go above and beyond for you, we didn’t tip the first afternoon we got the because we didn’t have small enough notes but can honestly say we didn’t notice a difference in treatment, they treat everyone with the utmost respect and like you’re royalty. We cannot fault any of the staff especially at the Lobby bar, made our evenings great. -Food. I was dreading the food I’ll be honest, all inclusive are breading ground for stomach bugs and sickness. We didn’t get sick ONCE! The food was great and catered for everyone. We especially recommend the BBQ on the beach. It made the other half’s holiday being able to literally spend all afternoon eating tacos. And the product is really good. We ate like pigs but still managed to have lost weight by the time we came home. -Little to no mosquitoes. Having been to Egypt and been eaten alive it’s somewhat given me a fear of mosquitoes. For the 2 weeks I was there I got bit 4 times and all on the same day I forgot to put repellent on. You can sit on your balcony in an evening and not have to worry about it. I didn’t see a single one. -They do a shuttle bus into the nearest town where we spent a couples of days walking round -Check out 20th Avenue for authentic Tacos and the Chocolate Museum. 5th Avenue where they drop you off is a strip of scammers and liars (our first time there we’d barely lost the feel of the bus aircon before we got stopped ‘you don’t recognise me but I served you dinner at the resort come check out my family’s shop you don’t have to buy just look’ when asked he couldn’t tell us what resort we were staying at and we always try to learn the names of the people looking after us to which we didn’t recognise him. So be weary of that.) -Shops nearby, 20 min walk to the left is a 7/11 and Oxxo and 25min walk to the right is a Gomart/petrol station. I got burnt the very first day and needed electrolytes but the shop on site wanted $14usd (£10) for 2 the Gomart had them for like $3usd (£2). We also managed to get a few ice creams too but had to eat them in the walk back due to the heat and humidity. The Gomart also have a hot counter which was great to take advantage of! -The rooms were lovely and cleaned throughly daily. Fresh towels and bedding everyday, floors swept and mopped even the balcony was cleaned daily. The cleaning staff are the unsung heroes of that place. I forgot to put some of my jewellery in the safe a few times and left on the bedside table. Each time it was still there just moved slightly from the wiping the sides down. The other half forgot his phone one morning and left it charging and again, the room was spotless and his phone still there. So I feel very skeptical about the other reviews that state otherwise. -Pools had plenty of loungers to the point where we had one in the shade and one in the sun and there still plenty of empty. Sunbed saving also seemed nonexistent there, we didn’t see a single towel left by the pool at 7am. But I think that’s because there were so many of them. -The beach looked amazing, we didn’t really get to see it all that much because we went during seaweed season and the smell was off putting but we’d go for the BBQ in the afternoon and take the food back to the pool. Or go down at night to look up at the stars and it was amazing. -Restaurants were sooo easy to book, we used the app and found you can book same day. We went with the renovations fully underway and can honestly say it barely affected us, if at all. We’re honestly thinking of returning once both sides have been done to see the resort in its full glory. This place truly is paradise on earth! Thank you to everyone at the Grand Rivera Princess hotel for making me feel like a princess ❤️
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May 23, 2025Poor Communication and Disappointing Experience – Not Worth the Money
READ/YOU WILL REGRET STAYING HERE. Our group of 9 people recently stayed at the Grand Riviera Princess, spread across 4 different reservations, and unfortunately, the experience was extremely disappointing from the start. Communication: This was our biggest frustration. Prior to our trip, we emailed the resort multiple times regarding special occasions we were celebrating and with some important questions and requests. Not a single email was ever acknowledged or answered by their staff. This total lack of communication made the planning process stressful and disorganized before we even arrived. Check-In & Coordination: We had hoped for some basic acknowledgment of our celebrations that were listed when we booked the resort but nothing that they promised was given to us. The front desk staff seemed uninterested and unhelpful. Service: Overall service was slow, uncoordinated, and at times rude. Staff appeared overwhelmed and disengaged. Getting any kind of help, even for basic things, was frustrating and time-consuming. There were a few exceptions of course, some of the staff was actually nice and friendly which helped a bit but it was not the majority. Food: The buffets were repetitive, and the à la carte restaurants were VERY hard to book (even though they were not full) and underwhelming when we finally got in. A lot of the items on the a la carte menus were not available for ordering. Beach: Forget about going to the beach. It was full of seaweed, which I get is out of their control BUT, they didn’t even bothered cleaning. We did notice they cleaned the “Platinum”/VIP area but not the poor people area. The pools were nice, and loungers were hard to come by unless you woke up at the crack of dawn to reserve one. Angel (Manager) / Teresa (Concierge) / Mr. Guttierez (Italian Restaurant Manager) - These were the rudest staff members I personally dealt with. When we made the dinner reservations we were not informed that there was a dress code. So, at the Italian restaurant Mr Gutierrez (Supposedle the manager) told me to go back to my room to change otherwise “my friends could bring me food in the room”. Keep in mind I had pants, closed shoes and a nicer tank top. I tried to argue with him that I was far from the room and that nobody informed us. Also that I had seen people walk into the restaurant with flip flops which is not allowed but yet they were sitting and having dinner. He did not care so I went back to change. Afterwards, I went to the concierge spoke to Teresa and asked to speak to the manager and explained the reason. She also didn’t seem to care and called the manager. So Angel (The manager) arrived and Teresa told him the story in Spanish but I don’t think they realized I also spoke Spanish and the manager made some rude comments until I intervened in Spanish to their surprise and then his whole tone changed. He said none of them had any power over the restaurants but that he would speak with the manager the next day and personally follow up with me. I already got home and I am yet to hear from Angel.
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May 18, 2025Not as family friendly as the pictures imply
Disappointed. We are Royal holiday members, but the only thing it got us was a second wristband. The people, restaurants are good. We booked because it was a family vacation with littles. So the kids’ pool and playground were a major draw and our booking agent agreed. Except all that good stuff is only for platinum members. Drink service on the beach? Only for platinum. It’s a hard facility to get around, especially with strollers. Very few elevators and lots and lots of steps! There are many good resorts in the area. I would not recommend this one to friends and we won’t be back.
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May 17, 2025Major renovations, false advertising
Fraudulently advertised. Half the resort were blocked off and not useable. Spa closed, indoor pools closed. Princess claimed no responsibility saying that it did not impact services. If you want any spa service it’s in a hut everyone walks by for meals. Princess did nothing to rectify the false advertising.