Grand Sunset Princess All Suites & Spa Resort - AIl Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

13263 reviews

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  Amazing experience

  It was my first time staying at this Grand Princess Resort and the experience was super amazing. I would love to come back here in the future. 1. Room The room is spacious and has complete amenities. It is also equipped with a jacuzzi. The bed and pillow were comfortable. 2. Restaurant We mostly eat in the buffet restaurant. The food might be just so-so, but I enjoyed it. They also have a thematic restaurant where we can book and enjoy dinner. It was also a great experience. 3. Staff The staff is quite friendly and nice. 4. All inclusive resort You can get drinks and food for free. The bar near the beach was great. We can enjoy the view while drinking. 5. They have several swimming pools which we do not need to fight to find a place for sun bathing. 6. They have a kid club. 7. You can see some animals passing through the grass. It was great. Cons 1. The resort was so big. Somehow it was tiring to walk from the room to the restaurant for eating.

  Jul 03, 2025
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  Satisfactory

  We were a little hesitant going there due to the recent reviews. When we got there, we had great service. Without us even asking, we got upgraded to Premium. Not our room, but our bracelets. Although nice, I would not spend the money to upgrade to Premium. I had contacted the hotel before we got there because we had two birthdays to celebrate while there. I was told we would have little cakes on their birthday. That did not happen. After inquiring we did receive cakes, but the next day. Room cleaning, not the best, but sufficient. The buffet food was actually better than two of the ala carte restaurants.

  Jul 01, 2025
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  Magical Place and they are working to-make it better.

  My honest opinion about the hotel: If you have a family with kids under 13 years, you should get a family room with access to the pool. They are beautiful, and the kids will have fun and privacy. The main buffet has very good breakfast options, and in the evening, if you didn't book a restaurant, they have a different theme every evening with very good options. Every time I called for service, they were there in less than 5 minutes, impressive because it is a very large hotel. I love running and walking in the morning, but if you don't want to walk, they have service trolley stations to get you anywhere. The Maya Spa was great, and the main pool bubble party on Saturday was incredibly fun. There is construction on the other side, but no problem at all, and the wildlife is alive and magical in this place. Unfortunately, you can't use the beach for now, but that is everywhere in Playa del Carmen. Even with all that, I love my stay at this magical place and they are working to make it better.

  Jul 01, 2025
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  Group family trip

  The best thing about this resort is their staff and service. All super catering and kind. We had a group of 19 people and all enjoyed our time. Foam party was super fun and they had music by the pool after we left which looked like a vibe. Food and drinks are hit or miss sometimes but I feel like it’s like that at most resorts. Beautiful resorts and pools and definitely a steal for what you pay for. They are doing renovations so I’m excited to see it fully renovated.

  Jun 30, 2025
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  Very Disappointing resort.

  After the initial ooh and aah of the lobby area, we quickly saw how run down this place was. There is peeling paint everywhere and broken stuff everywhere. The resort seemed very rough around the edges. Some of the landscaping was pleasant, but the condition of the buildings was a detraction for us. We stayed in the platinum building closer to the ocean and it was disappointing. The smell around our building was pretty bad due to the seaweed piles. The food in the buffet and room service by our building was terrible and I actually think the food from room service delivery on day 1 was rotten. The food at the buffet in the front part of the resort was much better, and we also liked the food from the Hacienda restaurant. One concern I had regarding the front restaurant area was the strong smell of sour wet clothes and bacteria in the entrance area. Despite this, the service seemed good and the employees were always polite. We also liked the BBQ at the beach area, so not all the food was bad. There was also construction on one side of the resort and I thought they did a poor job of blocking it off visually. See the pics for examples. I also went to the gym most of the days, and found it acceptable, but the blinking florescent light made it seem like there was a strobe light in the room. The seaweed problem at the beach was monumental and the hotel assured me they were clearing it each day, but this was very false. We were there 8 days and only saw people clearing seaweed a couple of those days, and they would move it from one pile to another pile a bit further up the beach, and often times we saw the workers throwing the seaweed back into the ocean. The resort seemed to put minimal effort into clearing the seaweed. We also took the hotel shuttle ($5 USD per person) into Playa Del Carmen a few miles away and found the beaches there were much cleaner (over by El Taj resort). We have stayed at El Taj resort before and I wished we would have stayed there again this time instead of the Princess. My family enjoyed some of the wildlife that ran around the grounds, but they had a lot of Coatis scavenging around and in trash cans, and my wife got scratched on her leg by one at the pool area when it tried to come up behind her and take her drink. It literally tried to crawl up her leg. We have stayed at other resorts, such as Cabo Azul in San Jose Del Cabo, and the Marriot in Puerto Vallarta, and I would rate those places an A grade. By comparison I would give the Grand Riviera Princess a D grade. If you feel you have to visit Playa Del Carmen during the seaweed season, my advice is to try out El Taj in the town and avoid the Princess.

  Jun 29, 2025