These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- Amat Coffee Shop – Coffee, smoothies and light fare
- Azul Restaurant – Breakfast, lunch and dinner served buffet and/or a la carte
- Bistro – international cuisine – (ages 12 and over)
- Chaká – Regional Yucatecan cuisine – A la carte
- Cocina de Autor – Creative, evolutionary cuisine – A la carte fine dining (For ages 12 and over.)
- Frida – Mexican cuisine – A la carte fine dining
- Lucca – Italian Mediterranean cuisine – A la carte fine dining
- Piaf – French cuisine – A la carte fine dining (For ages 12 and over in designated seating hours)
- Sen Lin – Asian cuisine – A la carte fine dining.
Resort Details
- Aqua BarSwim-up Bar
Location: Main pools of each ambiance.
- AzulThis restaurant offers a panoramic view of the Mexican Caribbean, open-air terrace, air-conditioned seating area and casual, relaxed ambiance. It features an expansive international buffet, grilled specialties and à la carte menu.
Location: Ambassador.
Capacity: 280.
Dress code: During day short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. In the afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed shoes for men; casual dress, skirt, bermuda or trousers for women.
All ages.
Reservations are not required. - BistroOpen for breakfast, lunch and dinner, Bistro serves a wide selection of dishes featuring various world cuisines, complemented by an extensive international wine list.
Location: Grand Class.
Capacity: 120.
Dress code: Daytime short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. Afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed-toe shoes for men; casual dress, skirt, bermuda or trousers for women.
Minimum age 16 years.
Reservations not required. - ChakáA casual, open-air restaurant situated amid the tropical jungle foliage of Salam, Chechén and Chacá trees. Open for breakfast, lunch and dinner, it features an international buffet during the day and an à la carte menu of Mayan specialties in the evening.
Location: Zen Grand.
Capacity: 180.
Dress code: Daytime short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. Afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed-toe shoes for men; casual dress, skirt, bermuda or trousers for women.
Applies to 16 years old guests and older.
Reservations required only for dinner:
conciergerm@velasresorts.com. - Cocina de AutorRated Five Diamonds by the AAA, under the tutelage of Bruno Oteiza and Mikel Alonso, Cocina de Autor invites you to enjoy the most creative and avant-garde culinary experience, with a 12-course tasting menu inspired by the delicacies of the Mexican Caribbean.
Location: Grand Class.
Capacity: 60.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Code applies to 16-years old adolescents and older.
Information and reservations:
conciergerm@velasresorts.com. - FridaRecipient of the AAA Four Diamond Award, Frida pays tribute to the famous painter Frida Kahlo with a menu for all ages featuring traditional dishes with a modern twist. Savor the authentic flavors that have made Mexican cuisine a part of the World Heritage of Humanity, such as fresh and dried chiles, local cheeses, herbs and more. Every dish is a gourmet work of art that reflects the country’s rich culinary heritage.
Location: Ambassador.
Capacity: 120.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
All ages.
Information and reservations: conciergerm@velasresorts.com. - Karaoke BarA place to make memories of fun and laughter. Discover the nightlife of Playa del Carmen right at the resort.
Location: Ambassador.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
Reservations are not required. - KoiThis Sports Bar & Lounge features spacious indoor and outdoor areas, immersed within the Mayan jungle and surrounded by lush flora and fauna. Enjoy shows and sports events on 231" Black Diamond screens, a dance floor with DJ, premium international beverages and cocktails made with natural ingredients.
Location: Zen Grand.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
Reservations are not required. - LuccaItalian-Mediterranean cuisine
Lucca offers a full range of Italian and Mediterranean flavors in creations featuring seafood and fine cuts of meat, fresh pasta, pizzas and vegetarian options. From appetizers to lavish desserts, the restaurant offers the perfect dish for every type of guest.
Location: Ambassador.
Capacity: 132.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
Information and reservations: conciergerm@velasresorts.com. - PiafRated Four Diamonds by the AAA. Experience the culinary art of French cuisine in the romantic and enchanting ambiance of Piaf. Its Swarovski crystal curtains, lighting and design come together in perfect harmony to create an atmosphere of delicate extravagance.
Location: Grand Class.
Capacity: 96.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
For ages 16 and over
Information and reservations: conciergerm@velasresorts.com. - Piano BarWhen the sun goes down, this ocean-view bar comes to life. Sample the best cocktails and domestic and imported wines, with the excellent service that characterizes Grand Velas.
Location: Ambassador.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
All ages.
Reservations are not required. - SinLinRecipient of the AAA Four Diamond Award, Sen Lin takes diners on a journey through the culinary traditions of China, Japan, Korea, Vietnam, Malaysia, Cambodia and Thailand. Immersed in the jungle, the restaurant highlights the mystique of the Riviera Maya, offering new aromas and flavors, in addition to a lounge bar serving exotic cocktails.Location: Zen Grand.
Capacity: 128.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
All ages.
Information and reservations: conciergerm@velasresorts.com. - SinLin BarThis bar offers a tranquil, captivating ambiance amid the Mayan jungle. Relax on wooden chairs in our lounge, surrounded by natural sounds and soft lighting, or indoors with various types of music.
Location: Zen Grand.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
All ages.
Reservations are not required. - Sky BarOffering an exceptional view from the Grand Class ambiance, this bar was placed in between two haute cuisine restaurants. With lounge music and stunning design, it creates the perfect welcome to an unforgettable experience.
Location: Grand Class.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
For ages 16 and over.
Reservations are not required.
- 24-hour room service†
- Babysitting†
- Beauty shop/salon†
- Business center†
- Car Rental Services†
- Concierge desk†
- Connecting rooms†
- Currency exchange†
- Exercise gym†
- Lobby†
- 24-hour room service†
- Babysitting†
- Beauty shop/salon†
- Business center†
- Car Rental Services†
- Concierge desk†
- Connecting rooms†
- Currency exchange†
- Exercise gym†
- Lobby†
- Parking†
- Pool†
- Spa†
- Travel agency†
- Valet parking†
- Water sports†
- Wireless internet connection in public areas†
- Convention Centre†
- Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere is a children's pool on-site.
- Children's program, onsite
Kids club for ages 4-12.
Bask in the sun while your kids enjoy the vacation of a lifetime! The kids club is an innovative program where kids play and create memories through fun activities in a supervised environment.
- Direct access to a beach
- Fitness center on-siteStationary Bicycles
StairMaster
Treadmills
Weight stations
Yoga classes
Kinesis
Personal training - Non-Motorized Water Sports
- PoolThere is a pool on-site.
- Spa †• Lobby Spa
• Flotarium
• Janzu Suites
• Couple's Suites
• Bridal Spa Suite
• Luxury and multifunctional Spa Suites
• Beauty Salon
• Lockers area
• Water Ceremony
• Rest area
• Spa Boutique with products of exclusive brands - Teen programs
Teen's club for ages 13-17.
Our exclusive Teens Club is the perfect place to chill out in a relaxed, supervised environment.
- Golf †Grand Velas Riviera Maya has special agreements with two world-class golf courses:
-El Camaleón - 5 minutes away
-Grand Coral -10 minutes away
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
5935 reviews
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Apr 24, 2025Family friendly- great food and drinks and wonderful service
This hotel has great family activities, good food, and great service. Rosario was our concierge and she was so attentive and went over and beyond. She went out of her way to help us when we had a sick child, checked in with us and was responsive and helped with anything we needed. Louise at the pool was also fantastic, there was never an empty drink or an empty plate. The Zen hotel is a little bit darker maybe a little bit dated compared to the ambassador. But the rooms are overly spacious and being on the lagoon was fun to feed the fish and turtles. The shuttle runs continuously there’s never a long wait. Book your reservations, though in advance because those are hard to get if you try last minute during a busy season.
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Apr 24, 2025
Absolutely amazing trip
This place is amazing. From the moment you arrive to the time you depart, you are treated like royalty. They attend to your every need. You are provided with a personal concierge. Ours was Izamar. She made certain we never wanted for anything. The restaurants are all first class, attentive to dietary needs, and the food is delicious and fresh. Breakfast and lunch buffets with various proteins, veggies, and fresh fruits. Multi 💎 restaurants for dinner to delight any culinary tastes. It is truly all-inclusive, including water activities like wave runners, kayaks. The pools are great also,with ample space for everyone. We stayed at Zen for a peaceful escape, but we were a short ride from the Ambassador for a more lively environment. We will definitely be back.
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Apr 24, 2025
You won’t regret staying at Grand Velas!
The Best Resort in all of Mexico not just Reviera Maya! The staff was consistently kind and all will go out of their way to make the experience amazing for your entire family ALL the time! Food is top notch and special consideration to all allergies which was huge for us! The Grand Zen was my favorite for its nature and serenity vibes( we even saw a monkey swing through out back!) Rooms so spacious and had everything you need. For more lively experiences we head on over to ambassador! Either way top notch service at every step! Water amenities, personal butler & kids club all included. This was a truly All Inclusive! We will be back. Thank you IZA for making it our best family vacation!!
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Apr 23, 2025Warning! Not adults only!
We stayed in a Grand Class room. This is the larger and more expensive room. The website states, Grand Class is located in the “adults only” part of the resort. On the bright side, the room is gorgeous, full of thoughtful touches. Moulton Brown amenities. Plenty of snacks and drinks in the minibar. The view is stunning. Beach is nice and swimmable. Food and drinks are great and service is fantastic. You can visit and eat at the other parts of the resort. Ambassador which is family oriented with a huge pool and kids clubs. Zen, family friendly with a serene jungle vibe. Which brings me to the bad: When checking in we were told the building is “adults only”and separated from Ambassador Class next door which is family friendly. Woke up the next morning to screaming and crying children in the next room! The couple next door had two toddlers and a baby staying with them. This happened every morning of our stay. Not the “sanctuary for adults only” that was advertised. We noticed quite a few children staying in the “adults only” building. (I question the liability and safety of toddlers in a room with a plunge pool.) Spoke with a manager after a second day of “screaming toddler” wake up call. Was informed that children are not allowed in the pool, or the sky bar, or two of the three restaurants at the Grand Class building. However parents are allowed to book a Grand Class room and stay with one minor. How about three? (All rooms have a king bed and one pull out couch) Most of the groups we saw had more than one child. The manager seemed confused when I showed her the website stating adults only. It is advertised everywhere. They even have signs around the property. According to management, they only allow children to stay on the first two floors. That does not make it any better. This makes no sense. You are either ”family friendly” or “adults only” you can’t have it both ways. This is not an “adults only sanctuary”. If you are expecting a quiet, romantic getaway from the kids, look elsewhere.
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Apr 23, 2025
Amazing high end resort. Great for families looking for great food and service
Amazing service, beautiful spacious rooms, well maintained property, excellent food. Concierge services using WhatsApp are highly efficient. Missing a bit of entertainment in the evenings. Daily room cleaning could do a better job. The Grand Zen has a relaxing and quiet feel. The Ambassador is much more lively and busy.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryThe standard cancellation policy applies to all room categories unless booking a non-refundable room category. Non-refundable room categories will be 100% fully non-refundable at the time of booking.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed