Hotel Promotions
Non-Refundable Rate. No Cancels/No changes.
All Inclusive Inclusions.
Special Inclusions.
$50 USD spa credit per adult, per night - Applicable on massages, facials and body wrap treatments with a duration of 50 min or more. Not transferable between guests. Not cumulative. Not redeemable for cash. Unused balances will not be refunded. Not combinable
with other Spa promotions. Not applicable on SPA Boutique products, Beauty Salon, Water ceremony. Not applicable on treatments available in SPA Cabanas (outdoor areas).
Guaranteed Upgrade.
Kids and Teens 50% off.
Kids and Teens free.
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Applicable Dates:
Booking Dates: 01 Apr 2019 to 31 Dec 2050
Travel Dates: 01 Apr 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
- Amat Coffee Shop – Coffee, smoothies and light fare
- Azul Restaurant – Breakfast, lunch and dinner served buffet and/or a la carte
- Bistro – international cuisine – (ages 12 and over)
- Chaká – Regional Yucatecan cuisine – A la carte
- Cocina de Autor – Creative, evolutionary cuisine – A la carte fine dining (For ages 12 and over.)
- Frida – Mexican cuisine – A la carte fine dining
- Lucca – Italian Mediterranean cuisine – A la carte fine dining
- Piaf – French cuisine – A la carte fine dining (For ages 12 and over in designated seating hours)
- Sen Lin – Asian cuisine – A la carte fine dining.
Applicable Dates:
Booking Dates: 21 Mar 2025 to 31 Dec 2050
Travel Dates: 21 Mar 2025 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Guest will receive inclusions as follows:-
Photoshooting Session- Photoshoot session complimentary. Select your photo package between the different available options. Contact our E-concierge for more info: conciergerm@velasresorts.com.
Applicable Dates:
Booking Dates: 04 Mar 2025 to 31 Dec 2050
Travel Dates: 04 Mar 2025 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Guaranteed Upgrade from Ambassador Ocean View to Grand Class Oceanfront View.
Upgrade is subject to availability
Applicable Dates:
Booking Dates: 30 Jan 2025 to 30 Apr 2025;01 Apr 2025 to 30 Apr 2025
Travel Dates: 01 Jul 2025 to 10 Aug 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Kids & Teens 50% off, staying in Ambassador and Grand Class Category . The discount is already reflected in the price.
Applicable Dates:
Booking Dates: 30 Jan 2025 to 30 Apr 2025;01 Apr 2025 to 30 Apr 2025
Travel Dates: 01 May 2025 to 31 Oct 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Kids & Teens free, staying in Zen Grand Category. The discount is already reflected in the price.
Applicable Dates:
Booking Dates: 30 Jan 2025 to 30 Apr 2025;01 Apr 2025 to 30 Apr 2025
Travel Dates: 01 May 2025 to 31 Oct 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Resort Details
OnSite Dining
- Aqua BarSwim-up Bar
Location: Main pools of each ambiance.
- AzulThis restaurant offers a panoramic view of the Mexican Caribbean, open-air terrace, air-conditioned seating area and casual, relaxed ambiance. It features an expansive international buffet, grilled specialties and à la carte menu.
Location: Ambassador.
Capacity: 280.
Dress code: During day short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. In the afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed shoes for men; casual dress, skirt, bermuda or trousers for women.
All ages.
Reservations are not required. - BistroOpen for breakfast, lunch and dinner, Bistro serves a wide selection of dishes featuring various world cuisines, complemented by an extensive international wine list.
Location: Grand Class.
Capacity: 120.
Dress code: Daytime short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. Afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed-toe shoes for men; casual dress, skirt, bermuda or trousers for women.
Minimum age 16 years.
Reservations not required. - ChakáA casual, open-air restaurant situated amid the tropical jungle foliage of Salam, Chechén and Chacá trees. Open for breakfast, lunch and dinner, it features an international buffet during the day and an à la carte menu of Mayan specialties in the evening.
Location: Zen Grand.
Capacity: 180.
Dress code: Daytime short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. Afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed-toe shoes for men; casual dress, skirt, bermuda or trousers for women.
Applies to 16 years old guests and older.
Reservations required only for dinner:
conciergerm@velasresorts.com. - Cocina de AutorRated Five Diamonds by the AAA, under the tutelage of Bruno Oteiza and Mikel Alonso, Cocina de Autor invites you to enjoy the most creative and avant-garde culinary experience, with a 12-course tasting menu inspired by the delicacies of the Mexican Caribbean.
Location: Grand Class.
Capacity: 60.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Code applies to 16-years old adolescents and older.
Information and reservations:
conciergerm@velasresorts.com. - FridaRecipient of the AAA Four Diamond Award, Frida pays tribute to the famous painter Frida Kahlo with a menu for all ages featuring traditional dishes with a modern twist. Savor the authentic flavors that have made Mexican cuisine a part of the World Heritage of Humanity, such as fresh and dried chiles, local cheeses, herbs and more. Every dish is a gourmet work of art that reflects the country’s rich culinary heritage.
Location: Ambassador.
Capacity: 120.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
All ages.
Information and reservations: conciergerm@velasresorts.com. - Karaoke BarA place to make memories of fun and laughter. Discover the nightlife of Playa del Carmen right at the resort.
Location: Ambassador.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
Reservations are not required. - KoiThis Sports Bar & Lounge features spacious indoor and outdoor areas, immersed within the Mayan jungle and surrounded by lush flora and fauna. Enjoy shows and sports events on 231" Black Diamond screens, a dance floor with DJ, premium international beverages and cocktails made with natural ingredients.
Location: Zen Grand.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
Reservations are not required. - LuccaItalian-Mediterranean cuisine
Lucca offers a full range of Italian and Mediterranean flavors in creations featuring seafood and fine cuts of meat, fresh pasta, pizzas and vegetarian options. From appetizers to lavish desserts, the restaurant offers the perfect dish for every type of guest.
Location: Ambassador.
Capacity: 132.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
Information and reservations: conciergerm@velasresorts.com. - PiafRated Four Diamonds by the AAA. Experience the culinary art of French cuisine in the romantic and enchanting ambiance of Piaf. Its Swarovski crystal curtains, lighting and design come together in perfect harmony to create an atmosphere of delicate extravagance.
Location: Grand Class.
Capacity: 96.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
For ages 16 and over
Information and reservations: conciergerm@velasresorts.com. - Piano BarWhen the sun goes down, this ocean-view bar comes to life. Sample the best cocktails and domestic and imported wines, with the excellent service that characterizes Grand Velas.
Location: Ambassador.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
All ages.
Reservations are not required. - SinLinRecipient of the AAA Four Diamond Award, Sen Lin takes diners on a journey through the culinary traditions of China, Japan, Korea, Vietnam, Malaysia, Cambodia and Thailand. Immersed in the jungle, the restaurant highlights the mystique of the Riviera Maya, offering new aromas and flavors, in addition to a lounge bar serving exotic cocktails.Location: Zen Grand.
Capacity: 128.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
All ages.
Information and reservations: conciergerm@velasresorts.com. - SinLin BarThis bar offers a tranquil, captivating ambiance amid the Mayan jungle. Relax on wooden chairs in our lounge, surrounded by natural sounds and soft lighting, or indoors with various types of music.
Location: Zen Grand.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
All ages.
Reservations are not required. - Sky BarOffering an exceptional view from the Grand Class ambiance, this bar was placed in between two haute cuisine restaurants. With lounge music and stunning design, it creates the perfect welcome to an unforgettable experience.
Location: Grand Class.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
For ages 16 and over.
Reservations are not required.
On-Site Amenities
- 24-hour room service†
- Babysitting†
- Beauty shop/salon†
- Business center†
- Car Rental Services†
- Concierge desk†
- Connecting rooms†
- Currency exchange†
- Exercise gym†
- Lobby†
- 24-hour room service†
- Babysitting†
- Beauty shop/salon†
- Business center†
- Car Rental Services†
- Concierge desk†
- Connecting rooms†
- Currency exchange†
- Exercise gym†
- Lobby†
- Parking†
- Pool†
- Spa†
- Travel agency†
- Valet parking†
- Water sports†
- Wireless internet connection in public areas†
Off-Site Amenities
- Convention Centre†
On-Site Wedding Services
- Please contact the hotel for additional information.
† Fees may apply
On-Site Recreation
- Children's poolThere is a children's pool on-site.
- Children's program, onsite
Kids club for ages 4-12.
Bask in the sun while your kids enjoy the vacation of a lifetime! The kids club is an innovative program where kids play and create memories through fun activities in a supervised environment.
- Direct access to a beach
- Fitness center on-siteStationary Bicycles
StairMaster
Treadmills
Weight stations
Yoga classes
Kinesis
Personal training - Non-Motorized Water Sports
- PoolThere is a pool on-site.
- Spa †• Lobby Spa
• Flotarium
• Janzu Suites
• Couple's Suites
• Bridal Spa Suite
• Luxury and multifunctional Spa Suites
• Beauty Salon
• Lockers area
• Water Ceremony
• Rest area
• Spa Boutique with products of exclusive brands - Teen programs
Teen's club for ages 13-17.
Our exclusive Teens Club is the perfect place to chill out in a relaxed, supervised environment.
Off-Site Recreation
- Golf †Grand Velas Riviera Maya has special agreements with two world-class golf courses:
-El Camaleón - 5 minutes away
-Grand Coral -10 minutes away
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
5890 reviews
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Mar 31, 2025Beautiful resort in the jungle and on the beach! 10/10
The Zen pool is outstandingly beautiful and staffed by the most courteous and professional servers. Our favourite is Mario Alejandro, who took very good care of us during our stay. It was always wonderful to arrive at the pool and see him. We stayed at both Zen and Grand Class suites, hard to say which one was nicer.
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Mar 31, 2025
Great Spring Break trip with family & friends!
We just returned from a 6-day, 5-night stay at Grand Velas Riviera Maya and we cannot wait to return again the future! From the moment we reached and until the moment we left, we were treated incredibly well and all of our requests were met quickly and professionally. I would like to give special thanks to our concierge, Gilberto, and Luis, Miguel and Omar at the pool, all of whom gave me, my family and my friends the best service possible. All of the restaurants were amazing in their own special way, and my kids and their friends (ages 10, 12 & 13) all had a great time.
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Mar 31, 2025
THESE 3 GUYS ARE AMAZING!
My husband's company treats us to trips thru out the the year. We as a family have been to Mexico many times, first time here. It was wonderful and the staff is amazing. We have a very picky eater and the restaurants did their best to work with is on getting food he would eat. Although, what stands out most is Gustavo, Orlando and Alberto at the pool and beach. They treated us like royalty and everything was outstanding whether drinks, food or just their service. We looked forward to seeing them each day. If stay here, make sure to see them.
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Mar 30, 2025
Amazing Trip
Fantastic trip. Mario Alejandio was the greatest waiter ever at the Zen pool. His attention to detail and customer service only enhanced our annual family vacation. We recommend this trip to any family seeking a relaxing time at a top not resort with endless activities for the kids.
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Mar 30, 2025
Grand Velas—Exceptional!
In a word our time at the Grand Velas was perfect! From the moment we arrived on property anything and everything we needed/wanted was provided. Our personal concierge Alexa managed everything from dinner reservations, rearranging spa services and had a natural aloe tray delivered to our room to deal with too much fun in the sun. Our pool attendants Orlando and Alberto took exceptional care of us. This was a first family vacation (Grandma, parents and two tweens) at an all inclusive resort and it has spoiled us. The food was outstanding, great beverage menu, lots of activities for the kids and the spa—over the top. This was a great spring break and this resort definitely deserves all of the 5 star reviews
Hotel advisories
General Policy
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryThe standard cancellation policy applies to all room categories unless booking a non-refundable room category. Non-refundable room categories will be 100% fully non-refundable at the time of booking.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed