Graycliff Hotel And Restaurant

Customer ratings & reviews

TripAdvisor Traveler Rating

296 reviews

• 

  Unfortunate Experience.

  I used to love going to Graycliff until I had an experience that reminded of a time I thought had passed. I frequent Graycliff for pleasure and business. Notwithstanding when I tried to take my father who is a black man for drinks and cigar early on Friday when the lounge was completely empty he was denied service for wearing short pants. There are no signs to this effect and I myself have been there in shorts along with others. No warning, no compromise just a refusal to serve. I can say with certainty it is not the fault of the owners but rather the fault of over zealous and quite frankly racist host. I would not suggest going here as a black man and certainly not as a black Bahamian until the host is removed or retired. I will be making a formal complaint as well for this embarrassing experience. A Bahamian man who is dressed nicely should not be refused service in his own country. This is shameful.

  Nov 11, 2024
• 

  Gorgeous property and incredible staff named Major.

  We often visit Naussa, Bahamas from cruising and take a taxis to this property to get their cigars. Only on our 7th time we realize how close to the port the hotel/ establishment is… less than 15 min walk! The taxis are a rip off and take you on a long route that makes it look far from the port. The tours/ cruise lines make it seem like the property is far. It’s a safe walk minus the narrow sidewalks so keep that in mind when walking: Just walk pass senior frogs, stay left and go straight. Use maps if needed. I will attached photo. The hotel is gorgeous in therms of old English luxury which transport you back to that era. The hotel I agree with other reviewer is a bit tired and can use more care but still stunning non the less! Worth a visit. The staff is friendly with that signature Caribbean hospitality! Especially staff Major, he was charismatic and all things wonderful about being greeted making you feel at home, he clearly hold the Greycliff close to his heart by how proud and full of love spoke about it. The joy on his face just talking and showing us a bit of the property was enough to sell us on a land visit for next time to the Bahamas! Thank you for taking time and can’t wait to stay here. Honorable mentions of staff also: Maurice and Elec whom was friendly and welcoming as well! I may be forgetting a 4th gentleman. Sorry. The lady at the desk was a bit uppity but warmed up to us because of Major. Overall great experience and can’t wait to visit. Thank you Major for taking time to show us the beautiful Graycliff.

  Oct 02, 2024
• 

  Worst Day Pass experience ever

  I cannot comment on the hotel as I did not stay overnight. We booked a day pass while on a cruise. It was expensive. As to the pass itself, service was practically nonexistent except for the gentleman who assisted me in getting to the pool due to mobility issues, Mr. Cool, and then later 2 gentlemen who assisted in helping us finally get our lunch and a taxi, Smith and Lavado. The pool was dirty and disgusting and filled with bugs. The food itself was not appetizing. And forget getting water promptly or even a drink. This facility has no business selling day passes and any company that does so should reexamine its policies.

  Sep 22, 2024
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  Don't waste your time or money visiting this place.

  Don't waste your time and money visiting this terrible excuse for a hotel. We have visited the Bahamas several times in the past 4 years. We were looking for something different to do, and after reading online reviews we chose a visit to this hotel. Arrived after an expensive taxi ride, to be told there were no staff to serve us. This was a Tuesday afternoon, well after lunch time, and the temperatures were dropping off, so no reason to close up facilities due to the heat. The 'reception' guy was a mature fellow, and half asleep, telling me that no staff could be available to serve us. This is meant to be a 'go to' venue for tourists and boasts great service and a unique experience. Yes it was unique, in so much as it was one of the worst experiences I have ever had in a hotel, especially one that is supposed to offer great service!!! I would not recommend a visit, not just because of my experience, but the website is terrible, and clearly the place cannot be bothered to 'go the extra mile' for paying customers. The place looked and smelled old! Don't waste your money visiting here.

  Aug 06, 2024
• 

  Awful hotel

  Don’t waste your money with this hotel. Booked a room for the last night we were in Nassau. When we arrived at the property we were denied access by staff due to a nearby fire. I told the staff member we had a room booked and he said no one was being allowed on the property. We then booked a room at another hotel and called the hotel to request a refund. An incredibly rude woman from the hotel denied the refund and then lied about staff keeping us from coming onto the property. Spend your money elsewhere. These people are thieves.

  Mar 30, 2024