Hammock Cove Antigua - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

438 reviews

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  Incredible disappointment is an understatement

  We recently stayed at Hammock Cove at the end of February 2025. I felt compelled to write this, as the stay could not be further from what is advertised from Hammock Cove. Hammock Cove is supposed to be a 5-star luxury resort with 5-star service, as per their social media and website. The service was nowhere near even close to 5 stars. The vast majority of employees were miserable and unfriendly. Below is what we experienced from a service perspective throughout our stay: -No greeting from bartenders at the lobby bar – they would just stare at you with an annoyed look on their face. -One instance at the lobby bar, we had to wait to order drinks until the bartender was done using her personal phone. -The service at Irina’s for lunch was unbelievably slow – during one lunch we ordered appetizers and an entrée. After finishing the appetizers (which took around 45 minutes to come out), we were asked if we wanted to put in entrees. We told the server that we already did, and his response was “Oh”.. extra points for him since he was the person who took the order in the first place. -The service at the beach and pool was atrocious/non-existent – on multiple occasions we ordered drinks that never came and on average food orders (a tiny pizza) would take an hour+ to be delivered. After experiencing this for a couple of days, we wondered if management tells the servers at the pool/beach not to approach guests unless they specifically ask for something (given the resort is all-inclusive and that would be a good way to increase margins). -A few days at the pool/beach we found chairs that had no covers or towels on them. When we asked for chair covers and towels, we were usually greeted with either a simple "no we ran out" OR a confused look and a “let me see”. When we finally were able to get chair covers, they were tossed onto the chair for us to do ourselves. -The concept of an “Ambassador Service” is nice, but it made getting simple things much harder than it had to be. One of the features marketed by Hammock Cove is a “fully stocked” bar. Though there were a few bottles of liquor provided there was no ice, which means every day when we wanted a drink in the room we needed to call the Ambassador for ice. There were several times the ice just did not show up. -Lastly, we booked the Escalade service through the hotel for our airport transfers ($360 round trip). Both on the way to the resort and on the way to the airport the driver was answering calls and texts, and screaming on his cell phone the entire ride. If this was a discount all-inclusive resort, some of the above might be expected, but Hammock Cove was supposed to be 5-star luxury. This was my wife’s 40th birthday trip and I chose Hammock Cove over many other “5-star resorts”. After all of the add-ons (premium wine at dinner, spa, etc), the cost of staying at Hammock Cover was over $14,000. That is a ton of money to pay to be frustrated every day. We would neither return nor recommend this to anyone.

  Mar 18, 2025
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  5 stars!

  What a treat this place was! Felt very Boutique and top notch service for relaxation. My husband put it in our top 2 vacations. Shout out to our Ambassadors Rondel and Kenya for making all of our requests painless. Food was top notch and manager Troy and chef Marco always checking on tne guests. We will definitely be back!

  Mar 18, 2025
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  Perfect Mermaid Sanctuary

  Hammock Cove Antigua Antigua Perfect Mermaid Sanctuary 998686340 Our first trip to Hammock Cove will not be our last. I absolutely love this place and am already thinking about coming back. We came for my birthday and won the trip at a silent auction for a charity. The rooms are so comfortable, each with its own private pool. Bed super comfortable and bar always stocked. We don’t drink alcohol so we had juice, water, sparkling water. This is the best resort on Antigua for sure. It’s intimate, quiet, and personal service through an ambassador phone you can use to call or text your personal assistant. The food — Michelin level at The Lighthouse. There are 3 restaurants and you can eat in any of them. It’s an all inclusive so nearly everything is included sans spa treatments. The spa is not to be missed though, specifically the bamboo massage. You will love this place.

  Mar 18, 2025
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  Highly recommend!

  We spent 8 days at Hammock Cove. We had no idea what to expect. We enjoyed our time there. The service was great. The food was great. Chef Marco and his team did a great job delivering unique meals every evening in the Lighthouse restaurant. We would highly recommend Hammock Cove. Everybody there was eager to offer great service.

  Mar 18, 2025
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  Luxury at it's finest!

  This was our first time to Antigua. We've been to many all inclusives in the carribean over the years, but nothing beats Hammock Cove for luxury. We visited the resort for 10 days at the end of February through the beginning of March. Each couple has its own detached villa with a bar, private patio and plunge pool. Note: the pools are not heated but as a Canadian this was still very pleasant temp. The rooms are supplied with top shelf liquor. The California king beds are very comfy and the pillows are plush. The bathrooms are large and double shower is very large and nice. Water pressure is good too. As mentioned in another recent review on this site, someone was talking about the rooms needing updating... the resort is 5 or so years old and a new section of 10 units were added just this year. We stayed in one of the original units and I can't imagine what the reviewer saw, but everything was updated from what we experienced. As a vegetarian, eating at all inclusives can be difficult. This resort is amazing for Vegetarians! Chef Marco has created amazing vegetarian meals which change each day. He will even create a personalized meal to meet your dietary restrictions. I cannot say enough about the food at the lighthouse restaurant. For the most part the service was great. Troy took very good care of us. The bartenders Joell, Shamarke, Shawna, Nigel and Erik all were very friendly and personable. The beach has some pros and cons. First the pros; All of the beach servers are very nice and helpful. One of the beach servers Julio is literally the best. He would move your umbrella to make sure you are protected from the sun without even having to be asked. He will walk drinks out into the water to you. He is the epitome of what luxury service is. Thank you Julio. Hammock cove provides special food days at the beach. Aside from the beach menu they also have Seafood BBQ, oysters and champagne as well as caviar, among many other things. Being a vegetarian they arranged to bring tofu veggie skewers to my beach chair. Unless you want one of the 6 or so umbrellas on the actual beach you never have to race down in the morning to claim your chairs. There are plenty of seats to go around. As for some cons; The food and drink service could be a bit quicker. The top shelf liquor isn't available at the beach bar. Also the beach bar closes at 4pm. (2hrs before the sun goes down). The beach itself is small but the water is shallow and calm with a nice sandy bottom. This resort is quiet, with minimal nightlife. The bars on the resort are open till 10:30pm. If you want a party vacation you are looking at the wrong place. This is the perfect spot to unwind and let life's worries and stress drift away. We met quite a few Honeymooners as well as Retirees during our time and both demographics equally enjoyed their experience at Hammock Cove. We thoroughly enjoyed our stay at Hammock Cove, and can't wait to return to this little piece of heaven on earth.

  Mar 10, 2025