Hotel Promotions
Exclusive Perks.
A $100 credit only applicable for golf or spa will be provided per room when staying a minimum of 3 nights when booked within 6 months of travel.
Applicable Dates:
Booking Dates: 23 Jan 2025 to 15 Jan 2026
Travel Dates: 23 Jan 2025 to 15 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
Non-Refundable Rate. No Cancels/No changes.
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Applicable Dates:
Booking Dates: 25 Jul 2024 onwards;25 Nov 2019 to 31 Dec 2050;19 Dec 2019 to 31 Dec 2050;14 Jun 2019 to 31 Dec 2050;12 Jul 2022 to 31 Dec 2050;09 Nov 2022 onwards;12 May 2022 to 31 Dec 2050
Travel Dates: 25 Jul 2024 onwards;25 Nov 2019 to 31 Dec 2050;19 Dec 2019 to 31 Dec 2050;14 Jun 2019 to 31 Dec 2050;12 Jul 2022 to 31 Dec 2050;09 Nov 2022 onwards;15 May 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Free Kids.
Valid for up to two children ages 4- 12 per room, per stay when accompanied by one full paying adult. Children’s ages MUST be notified on the reservation and ages must be accurate at time of travel (proof of age will be required upon check-in). In the event that ages are incorrect, the difference in the rate will be charged upon check-in. Applicable to US Markets. Applicable for both land only and package reservations. Applies to NEW reservations only, existing reservations do not qualify. Promotion is subject to change without prior notice. We reserve the right to discontinue this promotion at any time.


Applicable Dates:
Booking Dates: 04 Mar 2025 to 30 Apr 2025;04 Mar 2025 to 12 Apr 2025;12 Mar 2025 to 30 Apr 2025
Travel Dates: 04 Jan 2026 to 31 Dec 2027;04 Mar 2025 to 12 Apr 2025;21 Apr 2025 to 22 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Unlimited Golf.
Guest will receive unlimited golf for up to 2 guests per room. Unlimited golf includes greens fee and a shared cart.

Note:- Golf tee times subject to space and availability. Includes golf rounds and shared carts. Golf rounds could be green fee, twilight fee and junior fee and exclude all other fees. Unlimited golf does not apply for products at the ProShop. Additional services may be available at the golf course which may not be applicable towards this promotion. Equipment rental, shoes, balls, extra rider fees or other concepts do not apply towards the promotion.
Applicable Dates:
Booking Dates: 23 Jan 2025 to 30 Apr 2025
Travel Dates: 23 Jan 2025 to 20 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
$200 resort credit per room per night.
Guests will receive $200 in resort credit per room per night to use towards spa, beauty salon (select services), golf and more.

Resort Credit is not transferable and cannot be exchanged for cash. A 35% service charge applies to all services or activities. Information subject to change without notice. Rates are in USD and subject to change without notice. Restrictions may apply based on capacity or days of operation. Unused credit due to weather-related cancellations is non-refundable. Resort credit is non-refundable and will be forfeited if the booking is cancelled or modified outside of the hotel's cancellation policy.

GOLF (restrictions apply): Does not apply at HRHLC and HRHV. Resort Credit applies towards green fees and shared carts. Additional services may be available at the golf course which may not be applicable towards this promotion. Resort Credit is not applicable for products at the Pro Shop. Resort Credit is applicable for golf rounds at the regular price. Golf rounds include green fee, twilight fee and junior fee and exclude all other fees. Resort Credit may not be used towards equipment rental, extra rider fees or other concepts. Subject to space and availability.
POSH® BEAUTY SALON: Signature services displayed on the Trendy Catalog do not apply with the Resort Credit promotion.
ROCK SPA®: Applies for select services. Subject to availability.
BOWLING AND LASER TAG: Applies for select services. Subject to availability. Laser Tag at HRHRM only. For additional information please reference the Resort Credit flyer for the corresponding property.
Applicable Dates:
Booking Dates: 16 Dec 2024 to 31 May 2025
Travel Dates: 16 Dec 2024 to 31 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 47%.
The discount is already reflected in the vacation price.
Applicable Dates:
Booking Dates: 01 May 2023 to 31 Dec 2025
Travel Dates: 01 May 2023 to 31 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 50%.
The discount is already reflected in the vacation price.
Applicable Dates:
Booking Dates: 03 Feb 2023 to 31 Dec 2025;07 Jun 2023 to 31 Dec 2025
Travel Dates: 03 Feb 2023 to 31 Dec 2025;07 Jun 2023 to 31 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 53% off.
The discount is already reflected in the vacation price.
Applicable Dates:
Booking Dates: 10 Dec 2024 to 28 Apr 2025
Travel Dates: 10 Dec 2024 to 07 Jan 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 55%.
The discount is already reflected in the vacation price.
Applicable Dates:
Booking Dates: 14 Feb 2025 to 30 Apr 2025
Travel Dates: 14 Feb 2025 to 30 Apr 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Kids Free.
Valid for up to two children ages 4- 12 per room, per stay when accompanied by one full paying adult. Children’s ages MUST be notified on the reservation and ages must be accurate at time of travel (proof of age will be required upon check-in). In the event that ages are incorrect, the difference in the rate will be charged upon check-in. Applicable to US Markets. Applicable for both land only and package reservations. Applies to NEW reservations only, existing reservations do not qualify. Promotion is subject to change without prior notice. We reserve the right to discontinue this promotion at any time.

Applicable Dates:
Booking Dates: 04 Mar 2025 to 30 Apr 2025
Travel Dates: 04 Mar 2025 to 31 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Reduced Kids Rates.
"Kids age 4 - 12 and teens 13-17 stay at a reduced rate when sharing a family suite with one (1) full paying adult."
Discount is already reflected with the vacation price.

Applicable Dates:
Booking Dates: 04 Mar 2025 to 30 Apr 2025;11 Mar 2025 to 30 Apr 2025
Travel Dates: 01 Jan 2026 to 31 Dec 2026;11 Mar 2025 to 31 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
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Applicable Dates:
Booking Dates: 12 Jul 2022 onwards
Travel Dates: 12 Jul 2022 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
OnSite Dining
  • Ciao

    International/ Italian A la carte service.

    International breakfast, Italian A la carte dinner.

    Reservations recommended.

  • Frida

    Mexican A la carte specialties.

    Reservations recommended.

  • Ipanema

    Brazilian grill serving A la carte dishes.

  • Pizzeto
    Dig into brick-oven style pizza that's piping hot and crispy at Pizzeto.
  • The Market
    International Buffet
  • Varioius Bars and Lounges

    • Smash Bar – lobby bar

     • Dive – swim-up bar

     • Float – swim-up bar

     • Splash – pool bar

     • Beach Bar 

    • Diego Bar - poolside bar

     • Uncorked - Wine Bar $

  • Zen

    Asian a la carte Izakaya, teppanyaki & sushi.

    Reservations recommended.

On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • ATM/Cash machine
  • Babysitting†
  • Baggage hold
  • Beachfront
  • Bell staff/porter
  • Business center†
  • Business services
  • Children programs†
  • 24-hour front desk
  • Accessible baths
    Adapted room doors
  • ATM/Cash machine
  • Babysitting†
  • Baggage hold
  • Beachfront
  • Bell staff/porter
  • Business center†
  • Business services
  • Children programs†
  • Concierge desk
  • Exercise gym†
  • Housekeeping - daily
  • Internet services
  • Jacuzzi
  • Meeting rooms†
  • Nightclub†
  • Non-smoking rooms available
  • Parking
  • Pool
  • Restaurant†
  • Room service
  • Safe deposit box
  • Spa†
  • Tennis court
  • Wakeup service

† Fees may apply

On-Site Recreation
  • Basketball court †
  • Billiards †
  • Children's program †

    The Kid's Club is loaded with fun, kid-oriented activities scheduled throughout the week with non-stop fun for the littlest rock stars.

    Hard rock roxity kids club™

  • Fitness center on-site †
    Body Rock® fitness center featuring state-of-the-art fitness and weight training equipment.
  • General †

    - Memorabilia, featuring a selection of priceless music memorabilia.
    - Amphitheater, hosting live music and shows
    - An expansive poolscape

  • Nightclubs †
  • Pool †
    Freestyle pool with a section for children and pool with hidrojets.
  • Spa †
    Rock Spa ($)
  • Tennis court †
    There are two lit tennis courts.
Off-Site Recreation
  • Golf †
    - Riviera Cancun Golf Club designed by Jack Nicklaus - 20%service fee applies.
    - Hard Rock Golf Club™ Riviera Maya designed by Robert von Hagge - 20% service fee applies.
  • Water activities †

    - Chichen Itza
    - Tulum Express
    - Boogie Surf Dolphin Ride
    - Paradise Adventure, Subsee & Snorkel
    - Zip Line

On-Site Attraction
  • Tumbler Store
  • cancun market
    Cancún’s Bazaar, 
    Cancun Shades, 
    Monogram,
    and Rock Shop®

† Fees may apply

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 19889 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A dream

    Total beauty. It’s been a while since we take some nice vacations. The hotel itself it’s a dream. The staff it’s so nice and accommodating. Ready to help and serve. I’ve enjoyed the food, all the different restaurants and perfectly made drinks. I enjoyed the children free sections.

    Mar 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent anniversary, as always!!!

    We arrived on Friday 28th to celebrate our anniversary, from the beginning our stay was amazing, the reception girl (I don't remember her name :(sorry) super cute and good with the details like cut perfect the bracelet!!!!... the best!!!... since you arrive the people are very nice in their service, Miss Alma and Mr Diego, Gte Reception very friendly everything was great!!!! Thank you Miss Alma & Mr Diego, u are the best!!!... that night we went to dinner at the Italian restaurant and Alberto gave us the best detail in the world, excellent service Alberto will always remember!!! And in general the people always looking to make your stay better, Fernando Entertainment, and the guys who attended us: Carlos at breakfasts, Carlos at Rock Royalty Level and Pool Moon thank you very much!!!... Hard Rock Team always make us feel at home...

    Mar 29, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The best!! I had an amazing time 🥃✅✨🌊🌈⚡️💫🌟✨ I would definitely return to this department 🌎🌍🌥️🫛🍎🍅🍉🌽🍉🍅🍉🥬🍉🍅🍐

    Fernando,angie,jhon,Josep,Deni,Omar,Edu,Aylin,chris good animation was very nice to share the fun with them! Arroniz is super friendly, made us laugh a lot, worth the hotel by the animation department ❤️‍🔥🏖️🍻😊

    Mar 29, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Jessy from The Hard Rock Cancun

    Jessy was an amazing butler and made sure we had the best experience on our trip! She made all of our dinner reservations for us, had bottles delivered to our room, and ensured we had a safe transportation anywhere that we wanted to go. I would recommend this resort and Jessy to everyone!

    Mar 28, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Only worth it if you buy the upgrades

    You have very limited access unless you buy upgraded status. There are more places you don't have access to than you do. No hot tub access except the one in your room which is nice but feels a little gimmicky. The restaurants are good but getting access without upgraded status is nearly impossible and we only got reservations when we complained long enough, loud enough. Otherwise all you get is the buffet. One restaurant we did get into took over 2 hours to get our food. Even a refill on our tortilla chips took 45 minutes. Three tables, including ours, went outside to get pizza from another restaurant because the wait was so long. There are vultures waiting outside the elevators every time you come or go trying to get you to buy into their timeshare. I'd love to not have to dodge sales people while on vacation. If you don't have upgraded status you get treated like it. I had 3 different staff people just point me in a general direction instead of walking me the 20 steps of where I needed to go. All 6 blue circles are places you don't have access to unless upgraded. We made the best of it but We will definitely not be staying in a Hard Rock again.

    Mar 28, 2025
Hotel advisories
  • AdvisoryStudent Policy: College Groups with or without chaperones are not allowed.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • Minimum check-in age: 18
  • General policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

    ***Important information for our guests***
    Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

  • Pet policy : Pets Allowed:

    A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.


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