Resort Details
- Ciao
International/ Italian A la carte service.
International breakfast, Italian A la carte dinner.
Reservations recommended. - Frida
Mexican A la carte specialties.
Reservations recommended.
- Ipanema
Brazilian grill serving A la carte dishes.
- PizzetoDig into brick-oven style pizza that's piping hot and crispy at Pizzeto.
- The MarketInternational Buffet
- Varioius Bars and Lounges
• Smash Bar – lobby bar
• Dive – swim-up bar
• Float – swim-up bar
• Splash – pool bar
• Beach Bar
• Diego Bar - poolside bar
• Uncorked - Wine Bar $
- Zen
Asian a la carte Izakaya, teppanyaki & sushi.
Reservations recommended.
- 24-hour front desk
- Accessible facilities
- ATM/Cash machine
- Babysitting†
- Baggage hold
- Beachfront
- Bell staff/porter
- Business center†
- Business services
- Children programs†
- 24-hour front desk
- Accessible baths
Adapted room doors - ATM/Cash machine
- Babysitting†
- Baggage hold
- Beachfront
- Bell staff/porter
- Business center†
- Business services
- Children programs†
- Concierge desk
- Exercise gym†
- Housekeeping - daily
- Internet services
- Jacuzzi
- Meeting rooms†
- Nightclub†
- Non-smoking rooms available
- Parking
- Pool
- Restaurant†
- Room service
- Safe deposit box
- Spa†
- Tennis court
- Wakeup service
† Fees may apply
- Basketball court †
- Billiards †
- Children's program †
The Kid's Club is loaded with fun, kid-oriented activities scheduled throughout the week with non-stop fun for the littlest rock stars.
Hard rock roxity kids club™
- Fitness center on-site †Body Rock® fitness center featuring state-of-the-art fitness and weight training equipment.
- General †
- Memorabilia, featuring a selection of priceless music memorabilia.
- Amphitheater, hosting live music and shows
- An expansive poolscape - Nightclubs †
- Pool †Freestyle pool with a section for children and pool with hidrojets.
- Spa †Rock Spa ($)
- Tennis court †There are two lit tennis courts.
- Golf †- Riviera Cancun Golf Club designed by Jack Nicklaus - 20%service fee applies.
- Hard Rock Golf Club™ Riviera Maya designed by Robert von Hagge - 20% service fee applies. - Water activities †
- Chichen Itza
- Tulum Express
- Boogie Surf Dolphin Ride
- Paradise Adventure, Subsee & Snorkel
- Zip Line
- Tumbler Store
- cancun marketCancún’s Bazaar,Cancun Shades,Monogram,and Rock Shop®
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
19792 reviews
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Jan 21, 2025The worst hotel stay EVER.
The worst we’ve ever had. Filthy room, rude staff, awful food, oh.. and an item of clothing from someone else found in our room(?!). We’ve been on many family trips but this was just by far the worst. We had to check out halfway through the trip and find another hotel a short distance away, which is just what you want with a 5 year old and pregnant wife, right?
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Jan 19, 2025
Worst Hotel Experience – Avoid at All Costs
Our stay at Hard Rock Cancun was absolutely terrible from start to finish. We encountered some of the worst customer service we’ve ever experienced. Upon check-in, we were given a room that reeked of mould, despite requesting a king bed, we were assigned a room with two double beds. When we asked to change, they tried to move us to an inferior room for one night without offering any compensation. Eventually, they claimed they had no other rooms, forcing us to sleep in the mould-filled room. The service throughout the hotel was atrocious. Every request we made was met with a flat “no.” We waited in line for lunch only to have other guests push in front of us, and the staff did nothing to address it. The food was bland, mass-produced, and far below what you’d expect for the price. Lounge chairs were “reserved” by 8am, though no one was actually using them. It all felt like a mass production line, with guests treated as insignificant numbers rather than valued customers. The wristband policy was another issue. We were warned that losing a wristband would cost $75, and upon checkout, they tried to charge us for the wristbands we had left in the room. When we refused to pay, six employees lined up to intimidate us, even going so far as to say security wouldn’t let us leave. It was completely unprofessional and left a sour taste. The one saving grace was the ocean view from our room, which was spacious and pleasant. Also, Deanna at the concierge was a rare bright spot in the entire experience – she was genuinely kind and tried her best to help us. Overall, this was the worst hotel experience we’ve ever had. Unless you enjoy bad service, bad food, and being treated poorly, avoid Hard Rock Cancun like the plague.
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Jan 19, 2025Merry Beachy Christmas
We love Hard Rock Cancun. The beach is amazing. The service from the pool waitstaff, restaurants, and bar staff is great. Our butlers, Jessie and Kevoy, were outstanding. My husband arrived sick. During our flight into Cancun, I corresponded with Kevoy explaining our situation. The check-in process went quickly, so my husband could see the in-house doctor. Jessie arranged a special Mexican dinner for the two of us after hearing we like authentic Mexican food. They are the BEST butlers we’ve had in all our Hall of Fame vacations. We have another trip booked with a group of friends Summer 2025.
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Jan 17, 2025
Tropical Oasis: Exceptional service
It is always a great experience when we visit Hard Rock Cancun. The entire staff is very serviceable including, housekeeping, towel boys, inside and outside waiting staff. On this particular occasion Jessy and Kevoy went above and beyond and made our experience a wonderful one. Thank you Jessy and Kevoy. They organized a special dinner since it was our daughter’s birthday and they also organized a special lunch as well. The chefs have such great touch and our food was amazing. Thank you chef Manuel “muñeco” for such a tasty, delicious meals.
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Jan 15, 2025
Hard Rock Resort Cancun….Amazing Experience!!
The Hard Rock is awesome! My family spent 5 nights at the resort. We had an amazing time! There are so many activities during the day, exciting night life and delicious food and drinks! The staff is so friendly and helpful. We had the pleasure of having Alexis and Manuel as our butlers while we stayed at the resort. They were phenomenal!! Very friendly and extremely helpful! They booked dinner reservations, reserved pool side chairs for us, informed us of resort activities and helped with transportation to our excursion as well as to the airport. If we had any questions, we just messaged them and they responded promptly with an explanation. I would definitely request them as butlers again if we were to go back! Five Star Service!!!!! We highly recommend The Hard Rock Resort!!!
- AdvisoryStudent Policy: College Groups with or without chaperones are not allowed.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary. - Pet policy : Pets Allowed:
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.