To live like a rock star means never being far away from the action. Lucky for you, the all-inclusive Hard Rock Hotel Cancun puts you right in the middle of it. Located in the heart of Cancun's Hotel Zone, the hotel pays homage to a lifestyle of excess – a 12-story marvel that sparkles against the brilliance of the white sand beach and the Caribbean Sea. 601 stylish guest rooms are ready to indulge, including Hard Rock's signature Rock Star Suites, each with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze. Hard Rock Hotel Cancun's renewed facilities and amenities also boast five acclaimed international restaurants, five bars and lounges, a spa with outdoor palapa-style massage areas, an expansive poolscape, kid's club,andconvention center. All this plus unsurpassed service within an exclusive waterfront experience which is second to none. Outside, the hotel is just a short stroll from Cancun's main shopping and entertainment attractions…perfect for rock and roll royalty that are used to having everything at their fingertips. It's almost time to see the show in Cancun.
This all-inclusive hotel features 601 stylishly chic guestrooms in various categories including, 136 Deluxe Gold (4 Accessible rooms), 237 Deluxe Platinum, 30 Deluxe Family (2 Bedrooms), 52 Deluxe Diamond, 22 Rock Suite Platinum (1 Br or 2 Br available), 30 Rock Royalty Level rooms and 1 Rock Star Suite (adjoining room included). Each room is ready to indulge with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze.
Location
Cancun - BeachProperty information
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Resort details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.
Customer ratings & reviews
TripAdvisor traveler rating
19737 reviews
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Dec 20, 2024Understaffed and very rude people… Tourist Trap attracted
We planned a 5 day family vacation in Cancun to KO the holiday season as we usually do. We have stayed in most of the hotel chains in Cancun, playa del Carmen and the Riviera Maya, so we are well calibrated on pros and cons of the options in the zone. We were a group of 14 distributed in 5 rooms. Since the Check in the issues started… A couple of persons in the front desk with one of them already attending a family, It took the staff more than one hour to register the 5 rooms. Once we got the bracelets we proceeded to the restaurants that were always packed, average time to get dinner is 2 hours, even in the restos serving Buffett being at medium capacity by far but the ladies in the front desk stated that there were dozens of families waiting… Same ladies that are hosting breakfast at 7 am are the ones at 10 pm closing the restos, so you can imagine that staff is tired and very rude. This is bad because there are a few staff members that try hard to ensure guests a good experience but unfortunately, in overall there is a bad experience. Even at check out there were issues, with a staff member stating that we needed to leave the property at 3 pm when our flight was scheduled at 9:20 pm, in the end, as in any other hotel from the zone, we could use the facilities to groom for the flight. This hotel chain is good outside Cancun, so we were very disappointed from the quality of service and misinformation from the staff itself. Avoid it by all means since there are plenty of excellent options around to spend your hard earned money!
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Dec 20, 2024This place was disgusting and disappointing
Hard Rock Cancun 12/8/24 to 12/15/24 For those who don’t want to read this much, I would never agree that this location is a 4 or 5 star hotel. Forgetting what you may enjoy about the ‘all inclusive’ part, this facility is RUN DOWN! The staff is used to being ‘beat up’ about it, and to them there’s nothing wrong with it. As Legendary Vacation Club members, we have visited the Punta Cana, Neuvo Vallarta, and Riviera Maya Hard Rocks – each far superior to this Cancun Facility. We will never go back to this facility, and our experience there has jaded our attitude about our legendary vacation club membership – we likely won’t use it again either. The Hotel: The hotel is old and in need of renovation in general. There is no spa – the spa is only a place where you can get a massage. The rooms are small and outdated. There is no room for a sofa or place to sit other than at a small built in desk. The tiles are dirty and cracked throughout the room. We had little hot water when we arrived, and the water had a brownish color while smelly. They were able to get us increased hot water. The jacuzzi also had brown smelly water that left a large ring. We complained and they came up and said they did ‘deep cleaning’ but the smelly brown water came back. Then they care in and literally painted the chrome drain and overflow white with house paint. We called to say we could not use the jacuzzi with wet paint so they sent someone to wash the paint off and it was leaching into the jacuzzi water every time the water ran. We were not comfortable using the jacuzzi and complained every day – finally on the last day they moved us, but the jacuzzi they moved us to was just as bad. The mirrors in both rooms were chipped and nasty. The outdoor pool and beachfront were very nice, and wait service was also good. The balconies are too small to use. While most Hard Rock all inclusive rooms have liquor dispensers, these did not even though we were sold this as a feature in our membership. Also the room service did not include alcohol other than beer or wine. For anything else, we had go to the main lobby and get it ourselves. We made ourselves known in terms of our room problems the first day and every day afterward. This included speaking with our Legendary representative, Sofia. She tried hard but she seemed to have no clout with the hotel. We also engaged the concierge and asked for help. It was not until the 6th of 8 days that anyone seemed to care….and that was far too late. Food: The food was mediocre. The portion sizes were inconsistent. My wife is vegan, and they made up a card to help the staff understand her needs but rarely without me rally pushing did they have anything for her to eat. Again, we asked for help both from Legendary and the concierge but the results were mixed. Out of 8 days, she enjoyed 3 good meals and we worked very hard to get them. I would not go back as a vegan. Resort credits: We had resort credits that had expired through COVID. We paid real money for these credits but never could use them and the Legendary club or the hotel made NO accommodations for our loss. The tried to bribe us by offering us credits for attending another presentation but we had decided they were not someone we ever wanted to do business with so we declined. In short, I DO NOT RECOMMEND Hard Rock Cancun and I DO NOT RECOMMEND Legendary Vacation Club!
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Dec 19, 2024
Run away
Bottom line stay away from this hotel. Reviews are inflated and it is pure rip off I did not believe negative reviews, trusted the brand n came here. Property is outdated. Old rooms,rusted tub, shower door wont close either. If you are vegetarian you have to just eat pizza. Only good point is location. For the value they should not be even charging half of the nightly price. No happy vibes here n its dull.pool is vacant by 8pm😄😄If they could refund i will just go book another one near by . Compared to all the inclusives we stayed i give it 1/10 Very upset!! Save your money n spend at good place.
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Dec 18, 2024Winter 2024
The hotel needs an update desperately. We had cold showers every day despite management and maintenance’s attempts. Our butlers Ernesto and Alexis were amazing! Many times the brought us our late day snacks when we were told that it would be at least 40 mins by room service. Food was great.
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Dec 18, 2024
I do recommend
Review At A Glance: I do highly recommend this establishment, there are a few minor things to account for. Solid B-. Rooms: Clean, modern, comfortable, not much relaxed lighting tho. Some attention needed in the hard to clean areas. Fantastic bed, blankets & sheets, black out curtains, decent AC. Porch lights go off at 10p, house music goes off at 11p. Beach: Clean. Plenty of space for playing and relaxing. Volleyball court, Rental day beds with servers, reserved day beds for Legendary and Rock Royalty. Somewhat pushy locals selling hats, cigars, tchotchkes and "other stuff". Bars: Well stocked and friendly servers. 1 wet pool bar with entertainment & music. 1 wet pool bar thats quiet and family oriented. 1 poolside bar on the patio. 1 indoor bar with kids playing on pool tables. 1 Rock Royalty bar (3rd floor), very quiet. Pools 1 large main pool 2 Rock Royalty pools (3rd floor), very quiet 1 legendary hot tub/pool area Entertainment: A lot of the entertainment staff currently are new and haven't quite found their groove yet. 3 different pool aerobic activities from 11a-2p, leaving many not entertained. Other games are boring and not inclusive to all guests. Food: Always fast, fresh and prepared well, however tasting bland, lacking seasoning and very small portions. Any kind of bread or bun I had wasn't good. Restaurants do have some wild menu options, however, most of the food is middle of the road, average american cuisine. (Pizza, burgers, chicken, hot dogs.) Upgraded "turn up the volume" menu items available for an additional cost but are very expensive. Rock Royalty: At one time this was an exclusive perk. Lately, They have slowly stripped away all of the benefits, enticing you to want to become a legendary member. You get top shelf booze, but it really doesn't matter. Smoking: Three or four designated spots not too far away. One who Vapes doesn't have any problem vaping wherever they like, that can be bothersome to some people. Private events happen all around the complex. It can be bothersome because the spot that used to be a common area is now closed for a private event, and the guests trying to have a nice private wedding on the terrace now has annoying drunk people all around them. Staff: Every single person I encountered was very friendly, helpful, cheery, knowledgeable and welcoming. The Security, bell hops, towel/chair assistants, transportation, housekeeping, front desk, bartenders, servers, everyone....5 stars. Room Service has a broad menu and is fast and fresh. Main lobby and all comon areas are clean and staff is usually close by if you need anything. Stores are well stocked and have mostly what you would want. Music Lab is fun but some of the gear is a little junky. Auditorium has decent acts that don't drag on with a mobil bar, plenty of seats, good audio and visual equipment. Things I didn't use: Gym, massage, excursion, legendary perks,