Appealing to luxury travelers, spa enthusiasts and families seeking all-inclusive pampering, this sensational resort provides the perfect setting for relaxation and fun in the sun. Located in Puerto Aventuras, guests to the resort enjoy all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turndown service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with sodas, bottled water and domestic beers. The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club, Teen Lounge, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest.
870 guestrooms, including Deluxe Gold Rooms, Deluxe Diamond Rooms, Deluxe Family, Deluxe Platinum Sky Terraces, Deluxe Platinum Sky Terrace 2 Bedroom, Rock Suite Platinum 2 Bedroom, Rock Suite Platinum Rooftop Lounge 2 Bedroom, and Rock Star Suite.
Location
Riviera Maya - BeachProperty information
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Resort details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.
Customer ratings & reviews
TripAdvisor traveler rating
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Nov 20, 2024Nice trip
My husband and I visited the Hard Rock Riviera Maya and last week. This was our second trip, we had been to the resort 7 years ago. We had been traveling to UNICO and Hard Rock Punta Cana but, wanted to go back and visit this resort again. We stayed on the Heaven side (adults only). We had an "upgrade" and had a swim out room in building 1. We were lucky that it was fairly private as it faced the "jungle" and there was vegetation in front of the pool. We arrived on Saturday and tried the pool on Sunday. It was nice. However, by Tuesday the pool had not been cleaned and it was rather dirty by that time. Last time we used the pool. We also had a lot of rain while we were there and our corridor was constantly flooding, puddles in front of our room. They did their best to try and keep up with it but, there were still a lot of water. As legendary members, we used the members pool most of the time and that was quiet. Gina at the members pool took great care of us and the bartenders, Osvaldo and I think Armando were also very good. If you are adults and looking for some more fun, then the Eden pool is for you. We spent one day there and Jorge was great at getting drinks and taking care of us. The best service at the restaurants was The Faro Market, for adults only. It is a buffet but, the food was very good. We ate there every breakfast and most lunches. We had different crews several time but, they were all very good. Gabby, Elizabeth and I believe the young man with the glasses' name was Marco. They were so attentive as were the check in ladies. The food was very good. The Mexican street tacos, were my favorite. The wait in the morning for fresh omelets or eggs was minimal and very tasty. We went to lunch twice at La Isla and the service was not nearly as good and we found the food was not either. The service and food we had for dinner was not up to par. We did eat in both adults only restaurants, UMO and WAI. These were the only restaurants were the service was excellent as was the food. We ate at Le Petit and Toro twice. Though, the food was good at Le Petit, we had one night of so so service. We knew we had a new waiter on our first night there and he was trying but.... The next time we had dinner there, he was back to setting up tables. Again our first night at Toro, the service was good but, the steaks were not. The second night we went, we again had a trainee but, the experience was horrible. I will not say his name but, we had a very bad experience. Also want to add that you can only get reservations if you are a Chairman or Hall of Fame member so, expect to wait for a table. Best part of the trip was our butlers! Samantha and Naef, butlers #10. Can't say enough good things about how wonderful they were. From getting us great seats at the pool out of the sun, dinner reservations and all the other wonderful things they did for us! I don't think we will visit this resort again. The Blue Lobby that used to be adults only now allows children and that is not what we are looking for on vacation. We enjoyed listening to the bands etc but, with kids running around, it just wasn't for us.
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Nov 19, 2024Amazing Work!
I got married on 10/20/24 and JJ Studio was my photographer. I had the pleasure of working with Jose and he did an amazing job! I would for sure recommend them to family and friends if they decide to do a destination wedding. I was very pleased with my photos when I received them
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Nov 19, 2024
Best family vacation
The Hard Rock was truly amazing. Staff were top notch! Pools were clean and fun. We never had to leave for a good time there was so much to do! Kids activities were such a great time for them. We did family photos. Mauricio and Erika were the best!
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Nov 19, 2024
Level of service can't be beat!
Once again, our visit to Hard Rock Riviera Maya EXCEEDED our expectations. The level of service provided by the staff is like no other resort and is what has kept us coming back. We have been to this resort many times over the past few years. This time we came with 2 other couples to celebrate my cousin's 50th birthday. Each restaurant helped us celebrate with a dessert/candle/singing etc. We stayed in Building 1 on the Heaven side (roof top terrace) and our butlers Daniel/Gabriel were always easy to reach to answer our questions and to take care of our dinner reservations with our friends for the week. They went above and beyond to be sure we were looked after. If you get a chance to use their services, you won't regret it! Simply having all our dinner reservations in place gave us peace of mind. A huge thank you also goes to Roberto and Viky at the Eden Pool. Every day they ensured we had a buckets of water and Corona's. We were able to order food via the QR code they provided us as well. Thank you so much to these 2 incredible staff members! They work so hard and it doesn't go unnoticed. Also at the Eden Pool, we wanted to thank the pool bar staff too. They worked very hard all day long to keep everyone hydrated! We also want to mention Francisco who was our server for breakfast on the patio outside at Faro one morning. He has an incredible personality and was very fun to interact with. A good sense of humour! We ate breakfast at Ciao on 2 occasions and our server was Erika both times. What a pleasure she was. Very sweet and helpful. She remembered us after a few days in between our first and second breakfast. She even recalled what beverage I had previously and asked me if she could bring it. Also our table chef at Zen was so fun. HIs name is Hugo and he made our dining experience enjoyable with this skills! Food was very good! As for the resort, it is still beautiful. But note that renovations and upgrades are in progress. They have had a large amount of rain over the past few months and are busy repairing damages caused by that. Don't be afraid to ask for a room change if you feel you need it. I think the rooms likely all need a little touchup here and there. But overall, we had consistent housekeeping and fridge restocking. As for the food, what can I possibly say. We were a group of 3 couples and all our dining experiences were amazing. Wai (Thai), Ciao (Italian), Toro (Steak) and Petit Couchon (French) and Zen (Japanese). As a special dining experience, we also had dinner at Taste of the Senses, a 90 minute meal with multiple courses from around the world all served with mixology cocktails. The walls/table are all virtual reality which made it very surreal. One minute we are all on a plane flying to the UK, the next in Italy etc. The cost is $150 pp but if you are looking for something unique then do it! A team of about 5 servers plus a main MC will keep you entertained.
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Nov 18, 2024
Just a quiet week with friends….LOL!!
I just spent a week at this resort on a girls trip with 21 girls! No drama all the fun! Never a dull moment, and never really wanted for anything because staff stayed on top of our needs before we needed anything! It was a week of fun in the sun and lots of laughs shared! Our butlers were Samantha and Naef and they were fabulous! So attentive and friendly. They didn’t miss a beat with our group. The culinary staff throughout the rest were so accommodating to us. I wish I wrote down all the names of our chefs, but I would love to shoutout a few including Chef Cesar who did a private dinner for us one night in Faro and Chef May at the pool. Every night we walked into a restaurant as a large group, but they were prepared for us and they made sure we got what we wanted (and they threw in several surprises along the way. While our group let our presence be known, we had the best pair of waiters at the pool every day. Alex and Alejandro were awesome!! They knew everyone’s names and drinks quickly and kept up with us, while also pushing water to keep everyone hydrated. DJ Warrior added to our fun with great playlists and a fun pool party one day! Elias and Victor - thank you each for all you did to make this week one to remember. Your staff went above and beyond for us. Perfect resort for a fun week!