Appealing to luxury travelers, spa enthusiasts and families seeking all-inclusive pampering, this sensational resort provides the perfect setting for relaxation and fun in the sun. Located in Puerto Aventuras, guests to the resort enjoy all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turndown service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with sodas, bottled water and domestic beers. The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club, Teen Lounge, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest.
870 guestrooms, including Deluxe Gold Rooms, Deluxe Diamond Rooms, Deluxe Family, Deluxe Platinum Sky Terraces, Deluxe Platinum Sky Terrace 2 Bedroom, Rock Suite Platinum 2 Bedroom, Rock Suite Platinum Rooftop Lounge 2 Bedroom, and Rock Star Suite.
Location
Riviera Maya - BeachProperty information
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Resort details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.
Customer ratings & reviews
TripAdvisor traveler rating
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Dec 19, 2024Hard Rock Riviera Maya December 2024
We are a family of four, two kids(boys) ages 8 and 10. We had a blast. Everything and everyone was great! Food was amazing and activities were excellent. Kids really enjoyed the water park, pool time, volleyball, pool basketball, and more. The music activities were excellent. Special shoutout to Deemian who led the two music activities for our family: Jam Band and Rock Tube. Deemian was absolutely amazing and great with kids. He made us all feel so comfortable and ignited a passion for the kids to play instruments! Thank you Deemian, you are awesome!!!! We also did a day tour outside the resort through vacation. The day tour was facilitated by Patricia from sunset coba and was absolutely amazing! Thanks Patricia! The day tour was designed very well with dolphin tour in the morning, trip to local shamans and then to Tulum ruins. Patricia made recommendations for a local restaurant where we had tacos, best tacos for sure, very authentic and clean. The whole team, staff, restaurant servers, towel boys, concierge staff, front desk, room service, everything was great! Thank you for such a great experience for our family! We will definitely come back!
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Dec 19, 2024Hard Rock Riviera Maya Golf Course
I only played the golf course. Customer service was awful. My son got sick and they wouldn’t let me move the tee time without a doctors notice - one hour before tee time. So I had to use two greens fees just for me or lose it all. The greens were terrible, the layout is mediocre - too many holes that are very similar and unimaginative. Overall didnt feel it was worth the money and lack of accommodating customer service.
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Dec 17, 2024
Enjoy coming back
Even with the great atmosphere and accomidations it is because of the people that I love coming here. Not only are they completely professional but their authentic friendliness makes one feel at home. The butlers Daniel and Gabriel (and the entire butler team) were always ready to help us enjoy the trip as was the concierge Carlos. Many of the restaurants have been renovated the past couple of years and are fantastic, especially the new Frida. The managers of the restaurants desrve special recognition for their attention to detail in the operations of the place as well as welcoming and making the diners feel comfortable. Marissa, Maria and Fabiola are prime examples of that. Faro is by far one the the best places to eat breakfast and lunch. The food is varied and is freshly made. The entire staff is to be commended for their service fro the hostesses Paola and Cinthia to the numerous servers - especially Manu, Mateo, Walter, Brenda, Apol, and Ruth.
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Dec 16, 2024
2 weeks in paradise!
excellent vacation at HRRM for 2 weeks. we had an awesome time with the help of so many staff members. Starting with our Butlers , Daniel and Gabriel. Gaby and Manu from Faro our breakfast servers. our pool servers Alex, Maria, Oswaldo and Homey . Never were our glasses empty. lastly would like to thank Ade from Salon for the best haircut ! we will be returning ! its these peeps that make your vacation! almost forgot Maria the Captain of so many ships(restaurant’s)
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Dec 16, 2024
A resort design for adults and kids, the Riviera Maya Hard Rock is a paradise
The Hard Rock in Riviera Maya is a magnificent resort. We took our six grandchildren and it was a dream vacation. The staff could not be more accommodating and Butler‘s Gabriel and David were beyond helpful. A resort to accommodate both adults and children, I would recommend anyone that wants to have a perfect getaway to attend the Hard Rock at River Maya